Rated 4.4 out of 5 by 370
Rated 5.0 out of 5.0 Excellent service recovery
Wasn't at all happy with the reservation process and had endless back and forth emails with central reservations - was very disappointed with being stonewalled and mishandled but the booking was non refundable/no exchangeable so we had to stick with it. Not the best start and definitely an area to improve on..
On arrival, it was like a whole new game. I mentioned my disappointment to the manager on the desk (Dominic) and the IHG 5* service kicked into gear - immediate apology, led us to the lounge while we waited for our room - complimentary tea and coffee plus a whole host of extras that made our stay extraordinary. Between him and the head concierge, Thomas, who went the extra mile every tiime we saw him (even lent my son some cufflinks for his interview) - we were completely turned around from our previous opinion.
Quite frankly, the staff at this hotel are outstanding.
For future stays, we would contact the hotel directly as the central reservation process does not reflect this hotel, but we will be making future reservations - we loved our stay here.
27 May 2014
Rated 5.0 out of 5.0 by Taity65 Friendly and helpful staff; lovely flower arrangements
We were impressed by the friendliness and helpfulness of all staff, from the doorman on arrival, the pleasant young man on reception to the staff serving drinks and food. We would love to stay there again but would need to save up first!!
26 May 2014
Rated 5.0 out of 5.0 by Chairman629 Fantastic and attentive staff
I have been visiting London for the past 30 years and the Intercontinental Park Lane has become my home away from home. I am always greeted like a family member. The Club lounge is one of the tops in the Intercontinental portfolio.
24 May 2014
Rated 5.0 out of 5.0 by Csbowers May visit to London
The staff at the intercontinental is fabulous. I especially would like to acknowledge the amazing lady who checked us in. I did not get her name so my description is summed up as blonde and fabulous. After a sleep depripived flight my 4 yr old & I were welcomed by a friendly doorman and the blonde from guest services who immediately welcomed my daughters with open arms pls an intercontinental Teddy who now proudly sits on her pillow at home. Each time we walked through the lobby staff was courteous and offering assistance, always calling us by name.
The room was well appointed and well maintained, dining room proved a wonderful to sit and have breakfast prior to starting a busy day of sightseeing.
This experience reinforces my preference to stay at intercontinental whenever possible.
23 May 2014
Rated 5.0 out of 5.0 by Malcolmw Another great stay!
This has got to be my favourite place to stay in London! Everything about the Hotel oozes class and great service! The view from the Lounge is worth the stay alone!
21 May 2014
Rated 5.0 out of 5.0 by Flash16_UK Anniversay Stay
We only stayed in London for the one night before travelling to Paris, but the night was magical with great service, outstanding food and the live jazz band was relaxing to watch.
Would recommend this hotel to anyone wanting to stay in London giving excellent service, great location and fantastic entertainment.
Thank you for a memorble night.....
20 May 2014
Rated 5.0 out of 5.0 by Mrrabbit Definite choice
London from May 8-11.
Wonderful staff....always available to assist with dinner, shows, etc. Well located.
The club was superior. Professional attitude, excellent variety of drinks, goodies, and attention to service detail. Very well run.
Intercontinental Park Lane should be at the top of any list for a London hotel. Look forward to returning.
20 May 2014
Rated 5.0 out of 5.0 by fheflyingdutchman London Stay
Value for money
20 May 2014
Rated 5.0 out of 5.0 by bizzy A wonderful treat
My husband and I treated ourselves to several nights at the IHG Park Lane. The room was spacious and the room had a wonderful view of the park. Every member of the staff we encountered was courteous and helped make sure that our stay was memorable. It was a wonderful treat and will certainly make sure that this hotel is part of our future trips to London.
19 May 2014
Rated 5.0 out of 5.0 by Cavman Oasis of calm in a busy city
From the moment you arrive you are treated as special. Attention to detail, obvious high standards of staff training and a comfortable welcoming environment all make your stay a real experience.
16 May 2014
Rated 5.0 out of 5.0 by khaled66 great services and excelent staff
Excellent and very cooperative staff, warm welcoming and great services.
13 May 2014
Rated 5.0 out of 5.0 by stokiie-girl love it
Boyfriend booked this for my 21st bday and we had the neat time ever the staff were so friendly and couldn't help you enough a bit of a language barrier but that wouldn't atop is goin again :) thankyou for making it a trip to remember
12 May 2014
Rated 1.0 out of 5.0 by Doc K windsor guard or hotel housekeeping gone rogue???
before checking in intercon park lane,. i was checked in westminster intercon because i arrived a day earlier before my booking. westminster staff were kind and attentive, gave me a free upgrade and even a free lion stuffed toy for my son. the rooms were modern and very clean. when we moved to intercon park lane... the rooms and staff were okay. however, day 3 of our 7 days stay... 2 of the stuffed toys we have collected for my son were lost after a whole day of activities. we searched the entire room. we contacted hotel instant service and even the head of housekeeping. they told us they will check for the dirty linens... but how could 2 stuffed toys just vanish from the room. the missing toys were the lion from westminster intercon and the windsor guard teddy bear which we bough all the way from windsor palace. the head of guest relations promised to replace the missing bears and as well as give me a feedback why the toys were missing. apparently, the toys were not in the linen.. so plain thievery. sigh... sooo disheartening... because it is not the value that we are contesting about. it is the time and effort we exerted in going to windsor all the way from manila philippines. we were staying in a 5 star hotel in park lane... how can stuffed toys just vanish???? anyways, 1 day before our departure, they replaced the lion from westminster... and gave us 2 tiny paddington bears of park lane. but still the windsor bears were not replaced. so will i ever come back to this 5 star hotel??? NO. their staff stole our stuffed toys... not the value... but the sentiments attached to the toys as we collected during our travel. it is very unfortunate that such incident had to happen from such big chained hotel and considering it happened in park lane, london.
11 May 2014
Rated 1.0 out of 5.0 by prestige memories worse stay ever
Can't belive this is an intercontinental hotel. It was my anniversary was looking forward to the quality and experience as other intercontinental hotels but this one was so bad that I am thinking twice about sticking with the priority club membership. I am a platinum member was made to feel like I was nothing.
Moving to another club who will actually recognise my loyalty rather than treat me and my family the way this hotel did.
09 May 2014
Rated 5.0 out of 5.0 by Lloydi Great location
Great hotel, great location and very close to what you need. Very clean and comfortable, good breakfast and easy to access many other excellent restaurants.
Highly recommend this Hotel to anybody
09 May 2014
Rated 2.0 out of 5.0 by iaimc Resevation take screen prints as they downgraded me be warned.
Reservation downgraded no communication, no IGH status no recognition no ambassador gifts had to ask for them the , then had to produce evidence of my original reservation . Finally sorted out thank you ambassador help line.
Be warned and take a screenshot.
When you do get club room access however it very very good and almost made up for shambles when I arrived.
Will be going to IC Westminster next time with my screen prints for Christmas
07 May 2014
Rated 5.0 out of 5.0 by YenraekE Perfect Weekend
My husband and I stayed at the InterContinental London Park Lane this past weekend and we could not be more impressed. We were given access to the Club (which worth paying for.) We had a Suite, overlooking the city and Green Park. The club lounge is big, clean and so much nicer breakfast until 11am instead of the manic approach downstairs which was less than relaxing.
The staff are lovely in the club lounge and Christian runs a professional team with a caring and friendly touch. He never failed to ask what I wanted to eat for my gluten free diet and organised gluten free breakfast, scones and sandwiches for me.
01 May 2014
Rated 5.0 out of 5.0 by BertsMums Never felt more welcome at a hotel
The welcome to the hotel was superb, with friendly, smiley reception staff who couldn't do enough to help. Room was very comfortable and spotlessly clean.
28 April 2014
Rated 5.0 out of 5.0 by Sylannie Excelllent service and very comfortable
We were at the Intercontinental London Park Lane for 8 nights and we really enjoyed our stay. The staff is very polite, professionnal and knowlegeable. The rooms are very comfortable and the first morning we were there, we even got up later than expected because the curtains would not let the light come in at all and we just slept late....awesome ! We recommend the hotel and would go back for sure. The only thing I would say that I personnally find a bit odd in hotels like the Intercontinental is the fact that there is no free WiFi. We can have it everywhere ( restaurants, even in the Tube) but ot at the hotel. It is not a question of cost (3£ / 30 minutes) but a question of principle considering the cost of the room per night. Very nice hotel.
27 April 2014
Rated 5.0 out of 5.0 by CTSMAN Fantastic 5* in the Heart of the City of London
Great staff, great rooms and great facilities.
Made very welcome by the staff and always willing to help.
Central location right next to Hyde Park, Marble Arch, Buckingham Palace and Oxford Street.
Ideal if visiting Winter Wonderland (2 mins walk under adjoining subway).
Highly recommended for a weekend away at the heart of the action.
25 April 2014
Rated 3.0 out of 5.0 by Mario55 Ambassador
I never feel like An Ambassador member, I do not received the aproppiate upgrade and can not pay a night with my voucher
20 April 2014
Rated 5.0 out of 5.0 by Fawaz Nuwais Excellent Experinece
it was lovely stay in this hotel. the location amazing, the food as well. my family love it. everyone stay close oxford street but this hotel location is totaly different and i recommend it to others.
15 April 2014
Rated 2.0 out of 5.0 by Ambassador Platinum Membe 4 Nights in Intercontinental London Park Lane
I am a platinum Ambassador member. Last week I have experienced un expected treatment. No complementary daily drinking water is served without calling the reception two or three times. Fruits sent only after I called the reception. No gift given to me as I received from other Intercontinental hotels in other countries. The room is clean and the breakfast is good.
Ambassador Platinum Member
12 April 2014
Rated 4.0 out of 5.0 by Ahme10 Good location and friendly staff
Friendly staff, great location, very clean, secure, good breakfast, comfortable hotel to stay in, nearby metro station, public transport nearby, on the border of the hyde park and near the main attraction.
The wifi internet is not free and expensive.
The only thing was undesirable, On the check out, my credit card was charged twice which i am still worried about charging me twice on the bill.
09 April 2014
Rated 5.0 out of 5.0 by LoveyLoi Great service and comfortable bed
The staff all remembered me by my last name which made the experience more personal and the concierge, bellhop service was all excellent. Check in and check out process was also very fast and seamless unlike some hotels which can take a long time. it was a great experience and I would definitely stay here again.
09 April 2014
Rated 5.0 out of 5.0 by DBS2013 Excellent As Always
The London Intercontinental is my favourite hotel when staying in town. I was made very welcome by the reception staff. The room was perfect with a luxurious bed. Food in the bat was good too. Highly recommended.
07 April 2014
Rated 5.0 out of 5.0 by TravelerFromNewYork Quintessential London Experience
From the moment you walk through the doors into a lobby full of fresh flowers and attentive staff, you know you're in for a wonderful stay. The InterContinental London Park Lane has all the elegance, charm and grace you expect from London and, of course, from an InterContinental. Location is perfect for strolling through Hyde Park (directly across the street) to visit Buckingham Palace and the other sights of Mayfair. Shopping is closely, as are a plethora of wonderful restaurants including Theo Randall in the hotel itself. The rooms are beautifully well-appointed, British in looks and ultra comfortable in feel. Guests are truly treated as royalty here, it's a wonderful choice when visiting London.
04 April 2014
Rated 5.0 out of 5.0 by Negaks Always service and quality!
Another great experience at this wonderful Hotel!
Location and service top Notch!
02 April 2014
Rated 5.0 out of 5.0 by fraternal Superb - every time!
We stay here every time we spend a night or two (usually a week-end) in London - three or four times per year, if we're lucky!
The staff are always super efficient and very friendly and we have a special room which is nearly always allocated to us (availability permitting!# which is absolutely great.
Spending lazy mornings #or sometimes much of the day) in the Club is also something to treasure and the staff there make us feel so welcome and special.
Overall, a great experience and we'll continue to stay here every time.
02 April 2014
Rated 5.0 out of 5.0 by BugAlugs100 I really REALLY like this place
Two or three times a year I spend a weekend at the Park Lane property. I always make use of the club lounge and it's excellent service team there. This weekend I was in the safe hands of Cristina, Cristian and Cristina.
I live just outside of London so I'm in no rush to tourist myself to death and I tend to enjoy the hotel more , meet friends and relax.
I was provided with the royal ambassador benefits and a great plate of fruit with room upgrade. I saw friends and hosted my nephew for the weekend. I am sure he thinks it's my second home.
The hotel is being kept modern and fresh with regular lobby updates, the rooms seem to be being updated I was in a new style one bedroom suite.
It isn't a cheap hotel, in fact some weekend it's very expensive and so early booking or monitoring of the available rates I recommend.
I look forwards to my next visit and their lovely hospitality. Special thanks to Hakon in the club lounge he is always at breakfast and has always taken care of me and my family.
01 April 2014