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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 336 reviewers.
Rated 5.0 out of 5.0 by Overall The location is great. Approximatily 15 minutes walking to Harrods, Oxford St., Piccadilly circus, and it is right next to Hyde park. Professional, frindely, and very helpful staff. 20 December 2013
Rated 4.0 out of 5.0 by Always Enjoyable Always an enjoyable stay, at IC London Door Man are great Friendly & Helpful, Check In Good, Great Club Lounge. Rooms are not the biggest but it is London, and not to be expected. There are clean Beds are Great. My only compliant is that they seem forget the little things, ie We asked for our room to made up early. Returned at 2pm and Not done ( we left at 8.30am) Water was not replaced . although not a huge complaint it was a little annoying. anyway we look forward to our next visit 19 December 2013
Rated 5.0 out of 5.0 by Star quality 5 star hotel and 5 star experience. No complaints and very friendly, well mannered and helpful staff in all areas. By no means a cheap hotel, but worth paying the extra for the extra special occasion. 19 December 2013
Rated 5.0 out of 5.0 by Weekend Break Stayed here for 2 nights while visiting the Winter Wonderland - what a beautiful place and fantastic location. The staff were very polite and extremely helpful and nothing was too much trouble. Certainly recommend staying here and will stay here again when next in London. Thank you. 18 December 2013
Rated 2.0 out of 5.0 by Room by gym and double bed Despite being at hotel twice a month over last year and being a gold member, I was given a small room, single bad by the gym so with lots of people coming and going anytime of the night/ morning 15 December 2013
Rated 5.0 out of 5.0 by Excellent on all measures My stay at this hotel was memorable. Excellent location in central London; walking distance to all attractions. Very nice, clean and convenient rooms. As an Ambassador member I got the royal treatment from everybody. The staff was helpful with a constant smile. Often, I did not have to ask for the services and benefits of membership. Beautiful breakfast room with excellent food. I cannot think of a complaint. 13 December 2013
Rated 5.0 out of 5.0 by Another unforgettable experience That was the third time to stay at the hotel, and every time I am having better experiences. I highly recommend this hotel, professional service, knowledgeable staff and excellent location in the middle of everything you may need. 09 December 2013
Rated 4.0 out of 5.0 by Not Consistent The hotel is located in very nice area, walking distance to knights bridge, hydepark and central London. I have great experiences at the Intercontinental Club where Christian who bringwholeselves to work not in part, making each day the operation is at the very best. .. all the staffs are very friendly, exceptional and wonderful. Having said that, I found some various chalenges with lack of knowledge of staffs, house keeping servuce was not consistent and F&B team was more concerned about what time they need to go back home then concern for guests. Bell Man Penny was exceptional and the club staffs made my stat enjoyable, Some security issues I have addressed, and communication was difficult with the reception. But this is best serviced hotel in London regardless 09 December 2013
Rated 2.0 out of 5.0 by Disappointing I travel a lot in my job, and have years of hotel "experiences". 1) Room was close to a room for housekeeping, and we were woken up every night by staff in that room. 2) Newspaper did not arrive as agreed, and we had to ask for it each morning (no learning from one morning to the next for staff) 3) No coffein coffee in the room, when asking for more, we got more decaf coffe. So we had to ask one more time, and then we got it. 4) Bookig of a high class restaurant was made for the wrong date, and when we asked for confirmaton of the date, it was confirmed, but it was actually wrong At a 5 start hotel, I expect a bit more, and we are really disappointed. Couple from Stavanger 08 December 2013
Rated 5.0 out of 5.0 by Great service All the team were very good however Michael on reception was exceptional 05 December 2013
Rated 5.0 out of 5.0 by Great Service We had an amazing stay in London and would thoroughly recommend this Hotel. In fact i'm returning next weekend. 05 December 2013
Rated 3.0 out of 5.0 by Beautiful hotel but.... We stayed using our points that we had saved over a long period of time, our expectations were high due to cost of the hotel, our room was a small room compared to a holiday inn or crowne plaza rooms, with a view of another hotel which was very disappointing. My partner and I were put in a family room where you have a door leading to another room so we had the pleasure of being woke up at 6ish both mornings by a crying baby which may as well of been in the room with us as the door between rooms seemed to let all noise in , after the second early morning wake up we were looking forward to leaving. The hotel was lovely inside, staff were lovely, the Theo Randal restaurant was beautiful and the location of the hotel made it ideal for getting around London 04 December 2013
Rated 5.0 out of 5.0 by Wonderful staff in all areas From arrival to departure I was very impressed with the friendly, efficient staff. Rooms are very good although rather small (but it is central London). Of course it is expensive but at least you feel you are getting good value as everything is of a high standard. 04 December 2013
Rated 5.0 out of 5.0 by Excellent service and room Everything was excellent throughout our stay. Superb staff and wonderful room. 04 December 2013
Rated 5.0 out of 5.0 by Great Stay This was a memorable stay at IC Park Lane - as usual shall I say - Great location Great rooms . A special Thank You to Christian and his team @ Club lounge who took care of us and our needs during our short stay . We ll be back for sure. 02 December 2013
Rated 5.0 out of 5.0 by Wonderful Hotel We recently stayed on a shopping trip to London, Hotel is in a fantastic location. I would highly recommend this hotel and would not hesitate in booking again 29 November 2013
Rated 5.0 out of 5.0 by Great service. Friendly and helpful Staff. Grateful that there are people who speak your language. 21 November 2013
Rated 5.0 out of 5.0 Excellent stay in the heart of London Upon entering the hotel we were warmly greeted and very well looked after. We were given a guided tour of the hotel and shown to our lovely suite. The club lounge of the top floor was excellent with wonderful service and incredible views over Hyde Park Corner. I would thoroughly recommend this hotel. 14 November 2013
Rated 5.0 out of 5.0 by Service Top Notch Service is just perfect! The location is very good! And for London the Quality of the rooms is great! 13 November 2013
Rated 5.0 out of 5.0 by Only place to stay in Mayfair We thoroughly enjoyed our recent stay at the Park Lane Intercontinental Hotel. Beds are always the most comfortable anywhere we have stayed and rooms well serviced and the Club welcoming. Having Theo Randall's restaurant within the hotel is an added bonus, his rustic Italian food is truly outstanding and should not be missed. 13 November 2013
Rated 5.0 out of 5.0 by LOVE THIS CLASSY HOTEL! Perfect Meet & Greet! Amazing view from 8th Floor one bedroom suite which provided all those little extra amenities that are so often missing in hotels, even other 5 star rated. Comfy bed, swift efficient housekeeping. So quiet at night and in a perfect location for all that London offers. Every member of staff we encountered had a genuine smile and friendly greeting! Loved the Arch Gin bar where they make killer Martinis! Cookbook Cafe has plenty of choice to suit most tastes we had a special relaxing weekend and would not hesitate to book again - Thanks IHG! 09 November 2013
Rated 5.0 out of 5.0 by Comfortable and great located very nice hotel and rooms, great breakfast and very friendly staff 05 November 2013
Rated 5.0 out of 5.0 by Attentive service and best breakfast view Staying on Park Lane is truly special. Staying right on Hyde Park Corner is right on the money. Breakfast on the 7th floor over looking No.1 London is why you stay at this hotel! 04 November 2013
Rated 4.0 out of 5.0 by Good experience But staff are not helpful Very nice stay. But, as a priority club credit card, I should enjoy welcoming pack, late checkout and an upgrade. Unfortunatly, I have not found the welcoming pack, I have asked for an upgrade but they did not upgrade me. Also I asked for a late checkout but they have asked me to leave the hotel at 12noon. 25 October 2013
Rated 3.0 out of 5.0 by Pay attention on the way you are greeting your guests What do you think about 40 minutes to have your bags delivered into your room? Actually, they delivered after my phone call. The doormen are great, but bell desk might be more keen to assist your guests. Shower - splashing water all around, besides a plastic curtain adhering onto your body Room size - I would expect more Breakfast hostess - the worst morning experience ever in a hotel. You management should be there in the morning to see her mood! It is a nice way to start a day. 24 October 2013
Rated 5.0 out of 5.0 by Lovely Stay Lovely Room, spotlessly clean, comfortable bed. Very well equipped room, lots of nice touches. Thank you for the extra touches for my husbands birthday too! Breakfast was fantastic, lots of choice, plenty for anyone. Really great stay. 24 October 2013
Rated 1.0 out of 5.0 by One of the worst London 5 * star hotel experiences I've ever had... Not sure where to begin: HOTEL: Overpriced in comparison to service received No doorman to welcome you... entrance of hotel was a complete chaos. 15min queue to check in.. check in staff lied about my room category room has no charm, decoration or personal touches no turn down service Bar was unable to provide me with an espresso coffee in the evening and had to wait over 20mins to have it delivered (which arrived cold# from the restaurant #i presume#. walls super thin so could hear the tv next door shoe shine service: shoes hung outside door at 11pm still not ready by 9:30am and had to wait 20minutes #delaying my departure#. SPA: One of the most unhygienic spa's i have ever come across... #i appreciate its independently managed but if its in the hotel building hotel management should inspect to make sure its worthy of a 5star hotel). all in all one of the worst experiences ive had in a 5 star hotel in London and will not be going back but will stick your nearby fellow 5 star hotels. Was such a terrbile experience that i cancelled my following two nights and went elsewhere.. Will be interested to see if management of this property actually care about the hotel enough to contact me for more in depth feedback. 23 October 2013
Rated 5.0 out of 5.0 by Superb London Hotel I stayed for one night as I was in London attending a social event and have to say it was superb on every level. This must be one of the best luxury hotels in the capital. 22 October 2013
Rated 3.0 out of 5.0 by Not the flagship the property should be The one bedroom suite is around 45sqm Living room with sofa, flat screen television with good selection of channels, Bose mini chain with iPhone deck (which happened not to work), desk with UK and Europe sockets. Separate toilets with large bottle of (great) Wild Lavender Elemis soap and hand/body lotion. Bedroom with flatscreen television. Very comfortable bed Bathroom with large Elemis amenities, bathtub, separate walk-in shower, towels warmer, Frette bathrobe Partial view over Hyde Park (actually the rear of Les Ambassadeurs club) The club lounge has a nice contemporary design, much of light. Very smiling staff. But a massive disappointment for evening food offer (basically cheese and crackers). Good but not stunning breakfast. Good: - Central location - Smiling concierge and club lounge team. Bad: - Less than welcoming (close to aggressive) check-in experience at the Ambassador desk - Room was not ready at check-in. It was supposed to be ready "in 15 minutes for inspection" but had to wait more than an hour - Smoke smell in the room (an air sanitizer was brought, but with poor effect...and even more terrible chimical smell). - Despite long inspection, iPhone dock was out of order, the head shower of the bathtub was broken, the handle of the bedside table fell down when opening the drawer - Door to the connecting room was not locked. - Plumbing noise in the bathroom 20 October 2013
Rated 4.0 out of 5.0 by Great Hotel but Sleepless Night Treated my wife on her 40th Birthday to a show in London, I chose the Intercontinental at Park Lane due to it location and previous experience staying at that Hotel. I was however disappointed this time, as we were kept awake by someone shouting at 1.30hrs who had been locked out of their room. This process went on for over an hour. I decided the following morning to highlight this to the Hotel Reception staff. Was not impressed this time around. 08 October 2013
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InterContinental London Park Lane

  • One Hamilton Place
  • London , W1J 7QY
  • United Kingdom
  • Front Desk +44-207-4093131

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Italian, Japanese, Dutch , Polish, Portuguese, Romanian, Russian, Turkish, Chinese

Pet Policy

Assistance dogs welcome.
  • Local Time

    9:03 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Pound Sterling £ (GBP)


    • Service animals allowed
    • 8 Room(s) with Accessibility Standards
    • Parking