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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 443 reviewers.
Rated 4.0 out of 5.0 by Great hotel and service. Just enjoyed a two night stay, we were part of a Corporate event and all the staff I deal with were extremely helpful. Great attention to detail and very comfortable, hope to be back again. 29 January 2015
Rated 5.0 out of 5.0 by ANOTHER EXCELLENT STAY Benjamin checked me in as usual. He is terrific. Upgraded me to suite 144 which was perfect. Quiet, secluded and just what I wanted. Intercontinental Park Lane is always superb!! Become a club member, it is great value 27 January 2015
Rated 5.0 out of 5.0 by Weekend Break Much needed weekend break at the Intercontinental - Park Lane and it did not disappoint, being a Platinum Priority member it was an obvious choice, great room - great service - attentive staff. We'll be back 27 January 2015
Rated 4.0 out of 5.0 by Review Ok Park Lane hotel - the miserly no wifi in room (FOC), and high tray rates seemed disappointing given how much they charge! 27 January 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Generally a pleasant stay in a 5 * hotel. Room staff very attentive. Good location and quiet bedroom. 25 January 2015
Rated 2.0 out of 5.0 by Disappointing I love the Intercontinental brand and it's properties. As a royal ambassador I have demonstrated this loyalty. Great location, but the overall experience was not at the Intercontinental standards I have come to expect. The upgraded suite I stayed in had two twin beds pushed together, very uncomfortable to say the least. This is just one example. Late checkout at 4:00 is one of the great benefits of being an ambassador which I greatly appreciate. After informing the front desk staff that I will be utilizing that benefit, I came back to my room well before then only to find out that my room keys have been deactivated. I approached a nearby employee in the hallway and they were kind enough to immediately call downstairs to let them know. This continued several times over the course of at least 20 minutes of me standing in the hallway in front of my room until someone else not from downstairs agreed to open my door for me, even though I had originally provided documentation showing it was my room. Upon check out I brought this horrific experience to the attention of the front desk, only to receive a reply of" sorry we were busy..."!!?? That is not the proper way to handle such a situation. I felt like the entire incident was simply dismissed and acceptable by the hotel and it's staff. I can assure you that I do not feel the same. I normally do not write reviews but was compelled to out of obligation to other guests interests as well as to inform the hotel management so that appropriate measures can be taken. I hope that things will improve so that I may one day come back. 22 January 2015
Rated 2.0 out of 5.0 by great location prefer a room overlooking hyde park, that is the main reason why I prefer your this particular hotel. Else the hotel is just right, comfortable and clean to a high standard. 21 January 2015
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InterContinental London Park Lane

  • One Hamilton Place
  • London , W1J 7QY
  • United Kingdom
  • Front Desk +44-207-4093131

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Italian, Japanese, Dutch , Polish, Portuguese, Romanian, Russian, Turkish, Chinese

Pet Policy

Assistance dogs welcome.
  • Local Time

    1:22 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Pound Sterling £ (GBP)

    Accessibility

    • Service animals allowed
    • 8 Room(s) with Accessibility Standards
    • Parking