Rated 4.6 out of 5 by 260
Rated 3.0 out of 5.0 by Kevin615 Unexpected construction and flies in the room.
The bad: There were a few unexpected surprises that led to this less than favorable review. Upon arrival, we were told they would be doing construction during our stay. Not mentioned when we booked. Also, once we were told we could check into our room, we had to come right back down stairs and wait in the lobby because the room was still being cleaned. Once we finally got into the room, it was littered with a handful of flies. The good: The staff was very friendly and accommodating. The location of the hotel was perfect. We were offered free drinks to make up for the slight discomfort. Most of the issues were superficial, but still worth noting in case you decide to book here.
July 16, 2014
Rated 5.0 out of 5.0 by baggieboy50 great hotel in great location
was speaking at a conference and needed to book hotel close by but at a reasonable rate. I've booked Indigo hotels in different locations before but never been to the Kensington hotel before. booked really late and could not believe our luck, hotel was great, style is fab and location perfect. hotel was undergoing refurb when we stayed but that did not change our experience and the staff were especially attentive to make sure you knew where to go whilst the re-furb was on. would definitely stay again
July 14, 2014
Rated 5.0 out of 5.0 by NYC Corey great property
Awesome property! Very clean, modern and very close to all transportation. Hotel is easily accessible to airport, eurostar, shopping and all major tourist attractions and all by London's Tube (that's the subway for Americans....lol).
Hotel is also within walking distance of restaurants, Pharmacies and grocery stores
Will definitely stay again
July 12, 2014
Rated 4.0 out of 5.0 by Crispy Refreshingly different but typical high comfort
As I was working in the area I tried here for the fist time - it's a great concept that combines the usual IHG Group standards with a slightly less formal presentation of the hotel and room .... although some renovation work was in progress staff made sure that this did not impact upon my stay.
July 11, 2014
Rated 4.0 out of 5.0 by LolaG721 Enjoyed my stay very much
This hotel was clean, quiet, nicely done up and the touches like a generous bowl of fruit (that lasted all stay for me) and water/soda in the fridge each day were really nice.
Others have noted some air conditioning issues, and I experienced that - but when I let them know it was a problem they addressed it immediately.
Look carefully at room types when you book. I thought I was booking one of the larger rooms with a small living area and a king sized bed (the designation was king superior room). I ended up with a room that was very average/hotel room size- about 250 square feet. The bed was definitely not a king. It left me with a bit of a negative feeling re: what I got versus what I felt I'd booked.
That said, though, it's a very nice hotel and I'd stay there again!
July 10, 2014
Rated 5.0 out of 5.0 by WimbyFan Wimbledon Visit
My husband , myself, & my parents had our first visit to Wimbledon & London this year. We stayed at the Hotel Indigo-Earl's Court & had a wonderful time. The staff is 5 STAR & made our visit so easy and fun. Always happy to answer questions, help with directions, or make local calls. They were just wonderful. The dining & bar area is clean, neat, and friendly. We ate breakfast there every morning and I highly recommend it.
The hotel is 2 blocks/short walk to the Earl's Court Tube Station and we were so grateful for that & able to get around London very easily. Many nice shops & places to eat within walking. GREAT LOCATION !!
To my American friends, make sure you purchase a converter that converts the plug size & the electric current. London has a stronger electric current than USA, my Clairol curlers did not survive the change of voltage.
Yes, the rooms are small & not much drawer/storage space for your clothes. I packed plastic throw-away hangers to hang all of my clothes, helped a bit. WIFI did drop in/out during our stay, was frustrating when trying to look up an attraction and plan a day of activities. Hopefully that issue has been resolved now. However, those issues were small compared to the great staff & location. I would stay there again.
Thank you Princess Carly, Piera, Eduardo, Eva,Magik, and all the staff that worked 6/22-29 2014 for making our stay with you FUN !!
July 8, 2014
Rated 4.0 out of 5.0 by matt7277 Great hotel, if you get the right room
I really enjoyed my stay at the Indigo Hotel when I first arrived for a two night stay prior to a trip to Cambridge. The room was very clean, the design was very hip, internet and power outlets worked fine and the food was actually pretty good from the kitchen as well. When I returned the next weekend for a single night stay after my trip to Cambridge, I was supposedly upgraded to the 007 "James Bond" room and was happy to hear I may have received a nicer room. Once i entered, this room (on the 1st floor) seemed to be pretty similar to my previous room (on the 2nd floor), the only difference was that this time the internet seemed to be really hit or miss. I think that the routers must be placed somewhere towards the center of the building (where my previous room was), and because of this design + lack of repeaters or wireless bridges, the internet quality was pretty much unusable. I also had very poor luck with the power quality in this room, using the same exact devices/ USB chargers that had worked in the previous room, I found that these no longer functioned in the majority of the outlets in this 007 room. I say majority, because oddly enough 1 or 2 of the outlets still worked as expected... for some reason the power outlets by the desk and by the door were non-functioning, and the ones by the bed seemed to work. Also worth noting, there is an electronic unit built into the wall for HDMI, usb, VGA, but yet there is absolutely no ethernet ports and all users must use the available WiFi for connectivity, this is a pretty big bummer because i typically use a travel router to connect via Ethernet, and occasionally wish to use Ethernet only devices like a Linux laptop.
All in all I would say I am impressed with the indigo hotel, and i would return; however I would certainly double check your power outlets and be sure they are stable before unpacking your bag. You may also want to get a room on the 2nd floor and towards the middle if possible. Also worth noting that the neighborhood has plenty of great dining and entertainment options, I barely spent much time in the room due to all of the walking around and eating out :)
July 4, 2014
Rated 5.0 out of 5.0 by Bob599 Excellent mid-market option
The building is recently renovated and in very good working order, but the staff makes this property better than others in its price range.
July 3, 2014
Rated 5.0 out of 5.0 by fazzer first class hotel
Really impressed, I am aware of the brand but this one really goes the extra mile to make your stay pleasant well done.
July 3, 2014
Rated 5.0 out of 5.0 by Suki69 Stylish Hotel with Excellent Transport Links
The Hotel Indigo is a stylish hotel close to the London tube and easily accessible.
Rooms and service are excellent.
Breakfast is not to be missed - remember to buy a breakfast voucher on arrival if you have a room only booking.
July 1, 2014
Rated 5.0 out of 5.0 by Daisyduke Wimbledon stay
My daughter and I stayed overnight after a visit to Wimbledon. Fantastic hotel, perfect for journey to and from Wimbledon. Professional but friendly staff, breakfast wonderful, all in all brilliant choice, will stay again.
June 29, 2014
Rated 5.0 out of 5.0 by MONICA JOSEFINA muy buen hotel
Hotel muy bien situado,a 2 minutos del Metro,decoracion moderna y de buen gusto.La habitacion comoda con mini bar gratuito.Personal de recepcion amable,eficiente,algunos hablaban español.Fue una hermosa experiencia alojarnos en este lugar.
June 26, 2014
Rated 5.0 out of 5.0 by asdred68 Great Service
Stayed here for a weekend break, thought the location was excellent, rooms were nice, fresh & different, breakfast was a must, great selection & presentation, best we have had to date! We found the staff to be very helpful and accomodating, nothing was a problem, reception staff super helpfull . A great stay, will definatly book there again.
June 26, 2014
Rated 3.0 out of 5.0 by pds25 Very forgettable
overpriced. pick crowne plaza on cromwell road instead.
June 25, 2014
Rated 5.0 out of 5.0 by David107 Location, location
A superb choice for access to Heathrow and Kensington. The fact that it is so close to Earl's Court station compensates for its distance from the West End. The prices also compensate for taxi at night.
A gem of a boutique hotel with very friendly staff.
June 25, 2014
Rated 5.0 out of 5.0 by DocKev Excellent stay in London
Staying at the Hotel Indigo London Kensington in Earl's Court was a pleasure. Less than a 5 minute walk to the Earl's Court tube station, it is ideally situated for those wishing to explore London. A variety of restaurants close to the tube station, from fast food to fine dining, allows travellers to find something to fit their budget while staying at the hotel. There was ample room in the Executive Room I stayed in, and the King sized bed allowed for comfortable sleeps. The bathroom was a generous size, and the climate control A/C allowed me to keep the internal environment comfortable during the warm muggy days outside. The staff were friendly
June 24, 2014
Rated 5.0 out of 5.0 by Leroy12 Amazing rooms, comfy bed and great breakfast
very pleasantly surprised by the hotel.
Would go again
June 23, 2014
Rated 5.0 out of 5.0 by Emilie d Very nice hotel close to the tube
Everything was perfect except for the bedsize. Apparently I was made to understand that the kingsize beds in London were only a mere 150cm wide (much smaller than a queensize). A big disappointment on my arrival - I had to share the bed with my teenage son
June 22, 2014
Rated 5.0 out of 5.0 by jjviajero Elegancia, modernidad y simpatía
Desde el primer momento la acogida por parte del personal fue excelente, atendieron nuestras peticiones con eficacia y una sonrisa.
El hotel inspira jovialidad, elegancia y modernidad. Nos ha dejado una sensación de gran calidad en nuestra estancia en Londres.
June 22, 2014
Rated 5.0 out of 5.0 by dalnair Friendly staff and enjoyable stay
The staff in Hotel Indigo were very helpful. The room and bathroom were clean and comfortable. The hotel is close to Earls Court road and provides easy access to London transport.
June 20, 2014
Rated 5.0 out of 5.0 by Valmy My Hotel of Choice
From our first experience a few years ago during the transition phase to the Indigo style, this is our third visit and will not be our last - no complaints.
June 20, 2014
Rated 5.0 out of 5.0 by MariaYa Very nice hotel in Kensington
I did enjoy the stay and would recommend the hotel to anyone wishing to explore Kensington
June 19, 2014
Rated 1.0 out of 5.0 by Johnthebrief Beautiful, tiny room
The rooms are beautifully decorated, immaculately fitted out, and miniscule. I had an allegeldy superior room in which it would have been impossible to swing the proverbial cat. There was certianly nowhere to put my luggage. When my aircon developed a rattle in the middle of the night and I had to swap rooms at 1am, I was moved to another room which was, unbelievably, even smaller. It was like a reverse TARDIS.
Top tip for hotel check in staff. If you see someone come in with heavy luggage, don't put them in the attic room up a long winding flight of stairs.
Top tip for Indigo, if you are going to advertise, and charge for, a 'superior' room, don't make it a tiny little garrett in the attic with no windows.
The shower was lovely. The bed was comfy.
June 18, 2014
Rated 5.0 out of 5.0 by MRSKPT Good stay
Great stay and excellent staff. Only negative is Platinum points I chose over a beverage were not credited.
June 17, 2014
Rated 5.0 out of 5.0 by mag.bcn Excelente hotel
Todo era de diseño en el hotel y la atencion perfecta, muy recomendable la estancia en este hotel
June 16, 2014
Rated 2.0 out of 5.0 by Talaris Hotel Needs Work
This hotel has potential. However, they have problems with significant heating and air conditioning noise. They made changes to keep neighboring properties happy. Those changes moved the noise inside. The changes also broke the Internet (must have moved access points around).
Definitely a work in progress. Skip this property until it is all fixed.
June 15, 2014
Rated 5.0 out of 5.0 by Gregoo A/C in Room
The A/C needs to go lower than 18c.
It was warm when we visited London.
June 14, 2014
Rated 5.0 out of 5.0 by Anson939 在倫敦不錯的選擇
June 13, 2014
Rated 5.0 out of 5.0 by buffgrl Sparkling Stay
I really cannot give this hotel enough praise. The staff at Hotel Indigo Earl's Ct was outstanding, the hotel is simply beautiful, the location was perfect. I would stay here again hands down, and I'd recommend anyone visiting London to stay at this hotel as well. The free wifi was a huge plus, as well as the free minibar. It was nice to have some non alcoholic drinks available cold and in the fridge after a long day of site seeing. Thank you Hotel Indigo for making my stay absolutely amazing.
June 10, 2014
Rated 5.0 out of 5.0 by squidhead Love this hotel
This is a similar review to what I put on Tripadvisor:
I have to add my kudos to all of the others for this lovely hotel. The staff were very friendly and polite. My room was extremely comfortable and the shower was fantastic. Towels very fluffy and I loved the robe and slippers. In all honesty I have to report there were some problems while I was there, the AC went out (and it was hot and muggy during my stay), I had to open the windows to sleep & I didn't sleep well from the street noise. There was also a problem with the kitchen (which was reported via a flyer, though I never ate there). And I found the wifi to be very slow and spotty, at least twice I had to request them rebooting it. I had trouble with all 3 of my devices so I doubt the trouble was with my stuff, but with them. Aside from that, the location is wonderful and I loved the quirky decor. Others have mentioned "turndown service" but I only received that once during my 5-night stay, I have no idea why. The bed was very very comfortable and I had plenty of room for my clothes and things. Loved the minibar too.
June 9, 2014