Rated 3.8 out of 5 by 224
Rated 5.0 out of 5.0 by MPD111 great hotel
smashing hotel - very welcoming staff
will be back
June 20, 2014
Rated 1.0 out of 5.0 Hotel Under refurb
The hotel is in a great location for shopping but is currently under refurb of which we were not told at time of booking. First room we were give was tired and small and smelt of cigarette smoke. After complaining 3 times we were moved to a bigger room that was still tired and in need of some maintenance. Bathroom was dirty and shower is only for people of 5ft and under.
This has to be the worst holiday Inn I have stayed in from the many around the world I have used.
Very disappointing and not to the standard you expect.
June 19, 2014
Rated 1.0 out of 5.0 by Pele2014 Horrible experience and won't return
worst experience of business travel in 40 years of international travel--first time in an international Holiday Inn will also be my last for me and everyone in my office
June 18, 2014
Rated 4.0 out of 5.0 by Ziyad A good place to stay
overall was nice and cozy place , altho the reception was going under renovation they were trying to make it acceptable . it is a good place if you are looking for just accommodation and location only .
June 16, 2014
Rated 4.0 out of 5.0 by Lizaao Good Location
1) The hotel was conveniently close to the tour bus stops and the shopping district.
2) Their breakfast had a lot of choices and was reasonably-priced since kids ate for free.
3) The hotel had bell boys and huge elevators for your heavy luggage which most hotels in Europe didn't.
4) The hotel had a family room for 5 while most hotels in Europe can only accommodate a maximim of 4 people which translated in big savings as we didn't need to get 2 rooms.
5) Bathroom was clean.
1) Housekeeping can be improved (dusty curtains and carpet looked old and dirty)
2) Room needs refurbishing. Looked old and gloomy.
June 16, 2014
Rated 3.0 out of 5.0 by Geffold Pity about the receptiion staff
I would recommend this hotel for value for money, offering a good rate for this area for a weekend break. However, it is nothing special and, if not for the price, I would hesitate to return because of the attitude of the reception staff who I found to be unfriendly, bordering on hostile, even though my only contact with them was to check in and out! Almost apologised for being a nuisance!
June 15, 2014
Rated 4.0 out of 5.0 by NewcomertoLondon Clean and comfortable, in a great location.
The room was clean and comfortable, and service is very good. The lobby is currently undergoing building work, but I didn't notice any noise. The location is fantastic, easy walk to Oxford Circus tube.
June 15, 2014
Rated 2.0 out of 5.0 by zero11 room location
5th floor one elevator very slow
had to go through total of 5 doors to get to room....terrible
with 4 bags between 2 guests.....
room very small....double size bed... had great difficutly getting to window side of bed.
would not stay this hotel again nor could I recommend.
June 13, 2014
Rated 4.0 out of 5.0 by Witchdoctor Great service
The room was too small and that carpet flooring could be the reason for my alergy.
All the rest was good, but outstanding was the good attendance by the employees.
June 12, 2014
Rated 1.0 out of 5.0 by mark 46 very noisy kept awake all night
we booked into family room and noticed we had adjoining door , was all ok until about 2am when next doors guests arrived back in room they were laughing and shouting and banging doors until 5 am , I contacted reception about it and they did attend and told them to keep noise down , as soon as they left the noise continued I phoned reception 3 more times and nothing was done , when checking out i told lady on reception and she didnt seem at all bothered , not a good expeience why put a family in a family room next to youger people who are going to be noisy
June 11, 2014
Rated 3.0 out of 5.0 by Sharkman123 One night
- Room is nice and clean. If you are eating the expensive breakfast think again the coffee was really bad. Don't expect a proper bar area either the bar is just a table.
June 9, 2014
Rated 3.0 out of 5.0 by DGS_May2014 Bank Holiday Weekend Break
Building work was still in progress with a large section of the reception area screened off. A temporary bar and lounge provided a basic service, certainly not what was expected especially at the price of the stay.
The room was described as having views of London, not exactly what was expected as the view was of local business roof tops and very little in the way of London views!
Breakfast was very good, everything except the fried eggs were really worthwhile.
Staff were okay but nothing special.
June 6, 2014
Rated 1.0 out of 5.0 by paulan01 Poor - Rooms airless and dated
I would not recommend this hotel. The entrance lobby and lounge were dated. ThHe room was airless. The noise from the underground coudl be heard all night
June 6, 2014
Rated 4.0 out of 5.0 by Dorothy Deepdish Great location, tired Hotel
Excellent location, hotel tired and in need of extensive re vamp.
Expensive for the quality of the hotel, but location compensates for this
June 5, 2014
Rated 2.0 out of 5.0 by nsc22 Reception
Arranged to meet some friends from around the country in the hotel after seeing the photos of the hotel reception and other rooms online. When I arrived the place was under construction and the hotel bar was a picnic table with a box of supermarket wine and a cool box of bottled beer.
June 5, 2014
Rated 2.0 out of 5.0 by SSP7 Buena estancia pero problemas con el tabaco
La estancia fué buena, pero precios elevados y entra humo de otros fumadores por todas partes y a cualquier hora dentro de la habitación.
June 3, 2014
Rated 3.0 out of 5.0 by PASSAT99X BED AND MAIN ROOM SATISFACTORY
BATHROOM HAD AWFUL SMELL COMING FROM SINK/WASTE PLUG HOLES
June 1, 2014
Rated 3.0 out of 5.0 by VB Rich Roseville May Stay
Good location-close to underground
Good bed and shower
Not on a busy road so traffic noise was not to loud
Small room w too much furniture
Bar being refurbished but there is a so so temporary bar
It sounded like the underground ran under the hotel as there was intermittent rumbling on the ground floor room
I used cc points so I am not sure if this is a good value.
May 30, 2014
Rated 4.0 out of 5.0 by dinnegitsmart A nice suprise
I booked this hotel due to them reducing the price the week before and I was overall delighted. I specifically was pleased that the standard of each room was of a high quality albeit slightly dated decor but great facilities including slippers, bathrobes, large rooms and a very comfy bed. I also had a roof top view of London and that was nice. The fixtures and fittings reminded me of the old original holiday inns from a few years ago where attention was paid to detail. My only problem with this hotel was the noise of the cleaning staff. I was awoken each morning very early by the cleaning staff slamming doors continuously without respect for sleeping guests and to be honest this greatly disturbed me and really added a spoiling touch to my stay. The noise from the staff was so loud that even my super strength EAR ear plugs could not stop me hearing the noise from the staff. Other than the noise, I had a great stay and this hotel can be recommended by me. If by chance any member of staff comments on this review (as is normal) by saying I should have mentioned the noise to you, then the answer is... no I shouldn't as it is your job to make sure no such noise happens.
May 30, 2014
Rated 5.0 out of 5.0 by robin 16 great location
Good hotel walls are thin can here other people in their rooms when trying to sleeping. Could walk to most things we wanted to see. Would recommend to other people.
May 23, 2014
Rated 5.0 out of 5.0 by Mapandcompass man Perfect stay
Our complete experience went like clockwork, from checking in, to checking out. Genuine warm friendly, welcoming staff. Very helpful and polite. Nothing was too much trouble for any of them. We stayed in room 684 and slept like logs.
Best wishes and thanks to all the staff at Holiday Inn Oxford Circus and continued success.
April 30, 2014
Rated 5.0 out of 5.0 by Spring99 Spacious room, great service
Excellent hotel - great location, friendly staff, very clean, spacious room, comfortable bed. Will stay here again.
April 28, 2014
Rated 1.0 out of 5.0 by KW99 unfriendly staff and dirty bathroom
Staff were rude throughout the whole stay (with the exception of breakfast staff). They were not clear about logistics or helpful in any way whatsoever. The bathroom needs a massive renovation and there were noisy water and wind pipes in the room. Extremely poor value for money.
April 18, 2014
Rated 5.0 out of 5.0 by JRG16 JRG16
We were made to feel welcome when we arrived and received excellent service throughout our stay of three nights.
Our room was kept clean and tidy and the bed was comfortable.
All the staff acknowledged us where ever we were in the hotel.
Whilst the breakfast may be a little expensive the food was good, hot and well presented. The staff at breakfast were first class as they were throughout the hotel.
April 15, 2014
Rated 1.0 out of 5.0 Disappointing
Good standard of repair and cleanliness however falls down on the basics that I would expect for any customer but especially a IHG Reward Club Member. Other more reasonably priced hotels in the area that I over looked in favour of IHG hotel.
April 15, 2014
Rated 3.0 out of 5.0 by 英伦摩卡 Nice Physical Location, but, the decoration is far too old
1: Decoration is too old
2: No refrigerator
1: Friendly people and service
April 13, 2014
Rated 3.0 out of 5.0 by markj3 checkin was a disaster
i was checking in on a travel agent special rate. I was treated like a second rate citizen by the receptionist due to the fact that i didnt have an IATA card. who has an IATA card these days? in 20 years of working in the industry i have never been asked for an IATA card at checkin - a wage slip showing who i work for is generally sufficient - not at the holiday inn, Oxford Circus.
I was genuinely appalled at the way i was spoken to and if it were not for the fact that this weekend was a celebration i would have demanded to speak to the manager but we just wanted to hit town and get on with our weekend. in the end i was given my key and told that i would definitely be impressed with my room. the view of a brick wall just topped it all off.
April 4, 2014
Rated 5.0 out of 5.0 by lizzy 70 THEATRE GOER
THE HOTEL IS IN AVERY GOOD PLACE FOR SHOPS AND SHORT TAXI TO WESTEND . THE ROOM WAS VERY CLEAN .
TEA BAGS AND COFFEE IN THE ROOM WHICH WAS NICE TO HAVE WHEN WE GOT BACK FROM THEATRE.THE BEDS WERE COMFORTABLE BUT WE DID NOT USE THE BAR OR DINING ROOM AS WE ONLY STAYED ONE NIGHT. WE WILL BE BACK ON OUR NEXT TRIP THANK YOU.
April 1, 2014
Rated 5.0 out of 5.0 by Ktc27 3 nights stay in March "14
We stayed here for 3 nights in March! When booking the hotel I felt slightly deflated at the price for a holiday inn.... I needn't have worried! The service was fantastic! I have stayed in other hotels in the heart of London & paid a lot more for a lot less! It was nice to be given a room straight away that was beyond our expectations! It was very spacious & clean. The breakfast was great & staff very friendly & efficient! Location was perfect! 3min walk from bond street tube station! In a nice area too!
I would definitely recommend & stay here again!
Thank you for a lovely weekend away!
March 28, 2014
Rated 3.0 out of 5.0 by Licken Poor reservations service
While I cannot complain about the cleanliness or other aspects of the hotel the experience reserving the room was very poor.
I made the reservation using the IHG app and received an email confirming my two rooms. A week before my stay I then received another email reminding me of my stay this time listing only one room. When I rang the hotel I was told I only had one room reserved, I complained and was put through to IHG customer care who were closed. Why put me through to customer care when they are closed the hotel front desk should be able to handle this. I then rang back again only to be told I did intact have two rooms booked and the hotel's systems split the reservation into two. This might sound trivial however it caused a significant amount of stress especially when the first person I spoke to told me that I definitely only had one room reserved and the hotel was full.
The second issue occurred when I checked out, I had my bill placed under my door overnight. I'd prepaid for both my rooms. When I checked the bill I discovered I'd been over charged by £80. I went to reception to enquire about this and immediately the receptionist knew what I was talking about and gave me the receipt to say I'd been refunded that £80. Again this might sound like a non issue as it had been resolved, however that is £80 that the hotel have had in their bank account earning interest for a month that wasn't in my bank account earning interest. I also wonder had I not queried this whether I would have even received the refund.
I certainly will not be using this hotel again or recommending it to anyone I know.
March 28, 2014