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London - Westminster

Rated 4.6 out of 5 by 444 reviewers.
Rated 5.0 out of 5.0 by Appreciation-Dave As a Platinum Ambassador member who just finished a stay at your fine property (check-in: 14-July and check-out: 17-July), I wanted to send this e-mail regarding a situation I found myself in and the "above and beyond efforts" of Dave the doorman that saved the day. Prior to traveling from Abu Dhabi, I exchanged my local UAE currency into British pounds but unknown to me, the local UAE exchange firm gave me the old (50) pound notes that I learned no London business would accept. This presented a major problem for it meant that I had no cash during my stay. I spoke with the Concierge at the Intercontinental-Westminster and he recommended that I go to the Bank of England to change these old (50) pound notes to new (50) pound notes-this was simply not practical given my tight business schedule here in London. Moreover, I went to the front desk and explained my situation and requested a cash advance of USD$100-200 to be charged to my room. I was told by the young lady at the front desk that the hotel does not do this for guests-this was actually very suprising and disappointing given my unique situation. That being said, now the good news, Dave overhead this conversation with the front desk and offered to go to his local bank and exchange the old (50) pound notes to the new (50) pound notes. I agreed and within 20 minutes, Dave was knocking on my door (room 609) with the new currency-a life saver. Dave's attitude and willingness to find a solution is to be commended and highlighted for his peers to emulate. Again, I want to personally thank Dave for he truly went "above and beyond" to help me out. I have already shared this story with my colleagues and an example of a London hotel that cares. My wife is talking about visting London and due to Dave's actions, you can count on us staying at the Intercontinental-Westminster during any future visits to London. Thank you, stephen 20 July 2014
Rated 5.0 out of 5.0 by A truly wonderful stay! As the title says - this was again a truly wonderful stay. From start to finish the personalised service, impeccable accommodations and wonderful staff made this 4th stay in 4 months as good - if not better than the previous stays. As mentioned in my previous reviews for this property - the personal touches by the front desk staff, doormen as well as the behind the scenes staff/management, make these visits so welcoming and enjoyable. Whether it’s being greeted by name when returning from my daily meetings by the doormen or the personal messages left by hotel management for welcoming me back for another stay - these all add to the great service and experience at staying at this Intercontinental hotel. To such an extent does this personalised service really shine through – that i was even contacted a few days before my arrival to be given alternative transport suggestions to the hotel due to the Tour de France stage being held in and around the vicinity of the property. Small touches throughout my stay were also very much appreciated, including receiving the same room from my previous visits in addition to all the IHG Ambassador privileges that were afforded to me. With the location being great for transport links, rooms being extremely comfortable with spacious bathrooms and the overall service I receive – it is small wonder why I’ll keep returning to this property again and again. Looking forward to my 5th stay next week! Well done all! 17 July 2014
Rated 5.0 out of 5.0 by Great rooms with excellent service We have stayed at a number of Intercontinental hotels and it is always a pleasure. The rooms are spacious and clean, with everything you could need. Service impeccable, will definitely be returning to this hotel. 17 July 2014
Rated 5.0 out of 5.0 Bathroom excellent, facilities of room good I received an upgrade to a Junior suite, as I mentioned it was my wedding anniversary when I made the reservation. so that made my stay with my wife even more memorable. The en-suite was extremely well appointed and I though the use of a Nesspresso coffe machine was a very nice touch. The location next to St. James's station was good, we were returning from the Savoy theatre so the journey time was not so long after returning from the show. 17 July 2014
Rated 1.0 out of 5.0 by Unsatisfactory This is the second attempt to write a review of this hotel. The first was not published! The hotel was disappointing right from the start. I am an Ambassador member and wanted to use my one night free voucher but the receptionist was very curt and rude and said I had not booked the weekend rate and couldn't get my free night. She was unhelpful and I had to pay double I was expecting. She then said the use of the club room was 'discretionary' which made me feel I was a second class customer. The room upgrade was just an ordinary room with a bowl of fruit and bottle of water. The door man could not help us with bus timetables. It was a miserable stay. The place is soulless and is not in the same league as the Intercontinental hotels in Asia such as Saigon. I guess the difference is that this hotel is not a proper Intercontinental hotel at all but is a franchise. I was disgusted the hotel took a massive deposit off my credit card without telling me. Most hotels only take your credit card number and charge you at the end. he gym equipment was faulty # cycle# and it is a bit rich to say a run round the park was a hotel facility. I found it unprofessional the door staff were talking about other staff within hearing of a guest. Finally in my first review # which disappeared into the ether# I asked for someone to contact me about my stay. No one contacted me. Customer service? 17 July 2014
Rated 5.0 out of 5.0 Dr Gerrit Rian Cloete My favourite Hotel ,I like the location. And just everything about the Hotel !!!! 17 July 2014
Rated 5.0 out of 5.0 by Excellent Very nice staff and room, Hotel is also very near the metro station and London attractions 16 July 2014
Rated 5.0 out of 5.0 by Irreproachable service I can say without hesitation that it is one of the best hotels I've ever seen. Kind and attentionate service, impecable and spatious rooms. Comfort and luxury are at home. Thank you for your kindness and I will definetly come back. 16 July 2014
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London - Westminster
  • 22-28 Broadway
  • London , SW1H 0BH
  • United Kingdom
  • Front Desk +44-203-3018080

  • Driving Directions
  • Transportation
   

Languages spoken by staff

Arabic, Czech, German, English, Spanish, French, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Chinese

Pet Policy

No pets allowed except guide dogs.
  • Local Time

    3:38 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Pound Sterling £ (GBP)

    Accessibility

    • Service animals allowed
    • 13 Room(s) with Accessibility Standards