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London - Westminster

Rated 4.6 out of 5 by 450 reviewers.
Rated 2.0 out of 5.0 by Inconsistency. Stayed last week end at this property and although i can notice improvement in Royal ambassador perks i would comment on 2 points:i was allocated a so called studio suite that have dramatically shrinked since my stays on march and april,just a look at my downloaded photo will explain how can the hotel call such room studio suite???unless the hotel have reconfigured his rooms!!!! staff and management giving opposite informations regarding my complimentary club accesss,on 2 occasions staff said no access till i finally requested manager on duty who accepted my argument,i barely used the lounge as i was fasting but its a matter of principles and rules and staff needs to be trained properly to avoid such argument. 01 August 2013
Rated 5.0 out of 5.0 by high quality service and great staff Exellent qualtiy of the hotel and the staff. Very good choice at breakfast. Very Good restaurant inside the hotel. Staff is smiling and always available. I would definitely recommend this top quality hotel 30 July 2013
Rated 5.0 out of 5.0 by Wonderful Hotel This hotel is the best I've ever stayed in. The staffs were extremely friendly and worked very efficiently to get everything done as soon as possible. The room has the state-of-the-art technology and is always a clean and comfortable environment to be in. The food is also very delicious. It also has convenient location. It's right across from St. James's Park station. If you prefer a taxi ride instead, just talk to the concierges and they'll get a taxi for you in less than 20 seconds! All I could say is that this hotel is a wonderful place to stay if you're staying in London. I definitely recommend it. 29 July 2013
Rated 5.0 out of 5.0 by Everything almost perfect Nice location, excellent service, very clean, comfortable, spacious and modern decorated rooms. The staff was very helpful. We would like biggest variety at the buffet breakfast, but everything else was perfect. 28 July 2013
Rated 5.0 out of 5.0 by Friendly and professional staff Exceptional interiors,design and artworks.A memorable stay. 28 July 2013
Rated 4.0 out of 5.0 by Perfect Location-Smart Boutique-like Hotel! Had a great time in Westminster. The tea with harp playing singer was lovely! Location, perfect. Staff, very eager to please. 27 July 2013
Rated 5.0 out of 5.0 by Must be London's Finest Luxury Hotel We have just stayed 3 nights in this fine London hotel. It is a combination of modern with cutting edge technology and traditional 5 star service. We were upgraded on arrival and our suite was exceptional. We travel the world from New Zealand regularly and are discerning travellers but also like value for money. You can guarantee a memorable stay here. 26 July 2013
Rated 5.0 out of 5.0 by Outstanding accommodations and service !!! Our five-day stay in London could not have been better. The Intercontinental Westminster was impeccable with beautifully furnished rooms and amenities. The location was perfectly located next to Westminster Abbey, short walk to Buckingham Palace and St James Park Tube right across the street. Great pubs in the area. The staff was outstanding, very helpful and extremely professional. We would highly recommend staying here as well as come back again in the future. 25 July 2013
Rated 5.0 out of 5.0 by Excellent Hotel For Central London this is one of the best hotels I have stayed in. Recommend to anyone who wants a relaxing quiet room. Service was great, looking forward to staying again. 25 July 2013
Rated 5.0 out of 5.0 Romantic Break I had a fantastic time and would recommend this hotel to anyone who wants to be spoilt and have a fabulous break. Beautiful room, excellent staff, very close to Westminster Abbey.. What's not to like. Many thanks to you all. 25 July 2013
Rated 4.0 out of 5.0 by Great service, new clean rooms but rooms are overly small Was upgraded to a higher tier room for free, the room has a spacious bathroom. Unfotunately the usual rooms (except for club rooms) are overly small. I could hardly find place for my lugage case without tripping over! Location is fine, St. James Park is right across the road. I have checked out earlier and have moved to different hotel at County Hall which offers similar rate but with spacious room and better access to main station Westminster.. 24 July 2013
Rated 3.0 out of 5.0 by Avarage... In every way this experience was average. I'm a Royal Ambassador, and despite having a guaranteed 8 am check in I had to wait in the lounge for 90 minutes before getting a room, when I had arrived at noon. Was I compensated in any way for this inconvenience? No. The room itself was pretty unimpressive. I know rooms in Europe are small, but I went to a Hotel Indigo after this and got an equal sized room. Supposedly this was my two-tier upgrade? I had been emailing the hotel for 2 weeks before the trip. They knew exactly when I was coming, who I was, etc. I was treated like Joe Blow off the street. The staff was good at fixing problems, but pretty horrid at anticipating them and being proactive. Just not up to the standard in any way shape or form. Will I be back to this property? No. This is sad. I'm in London a lot, but I'd rather stay at the hotel Indigo, which has no obligation to me as a RA, but treated me much better... 22 July 2013
Rated 5.0 out of 5.0 by Great hotel This was an excellent experience , your hotel exceeded our expectations , the rooms were by far the best we stay in our trip to Europe . I have to say you set very high standards and we were constantly comparing the hotels with yours , I don't have to say there is no comparison yet . Service was superb and concierge service was excellent so very helpful . Will be thrilled to return one day . 22 July 2013
Rated 5.0 out of 5.0 Outstanding Staff From check in to concierge service, just excellent. Exec lounge staff was EXCELLENT. Both of us enjoyed the personal attention to detail and speaking with us. Room a bit small, but excellent comfort.... Bed, pillows, AC, and outstanding bathroom. 20 July 2013
Rated 2.0 out of 5.0 by Disappointing We only booked a standard double but the room allocated , room 210, was a tiny corner bedroom. No recognition of IHG platinum status on arrival or during stay, artwork in hotel nice but otherwise a very basic, somewhat drab hotel not in keeping with others in this chain. 19 July 2013
Rated 5.0 out of 5.0 by Great staff & best location. This hotel made our stay in London the best. The staff is super friendly, and goes above and beyond our expectations. the location is the best for site seeing all of the major sites with out the requirement of a car. The Hop On, Hop Off Big Bus is only 2 blocks away. We will return to this hotel next time we are in London. Highly recommended. 18 July 2013
Rated 5.0 out of 5.0 by confortable room and aperitif we occuped a suite and the room war very nice. the aperitif war plentiful and well served.in very cozy. 15 July 2013
Rated 4.0 out of 5.0 by New, Modern, Well-located Luxury We loved this hotel for many reasons: beautiful, great location right across from St. James tube station, new, luxury rooms with amazing beds, comforters and pillows, great technology, free wifi, nice minibars, etc. But a few things were not so great that the hotel needs to work on: (1) our room (353) was able to hear all of the garbage truck loading/unloading in the back alley; my father's room was an interior room and did not have this issue; (2) one morning, a fire alarm went off at 6:20am. My husband and I got dressed, grabbed passports and before heading downstairs called the front desk to see if it was a false alarm. It was, and no announcement followed indicating a false alarm. Eventually the alarm went off. To make matters worse, the alarm went off falsely off and on for 3 (THREE) more hours!!!! and an announcement was never made, no apology was ever made, no mention at all. I am/was pregnant, and we had Wimbledon plans that day, and given my lack of sleep things did not go well. No credit or anything was issued. (3) The housekeeper never cleaned or removed any glasses that had anything in them. I had a glass of orange juice sitting in the room for an entire day (they come 2x a day) until I finally set it outside in the hallway. They did the same thing again with a glass of water. It was just never cleaned. Very odd. (4) I joined the Ambassador program at the end of May. For some reason it did not register with the "system". When I was in Boston, the woman at the front desk saw the confirmation email and updated my status. At this London IC, the woman at the front desk said "I'm sorry, the system isn't registering." All I wanted was my water and basket of fruit, which my father got (he and I registered on the same day.) So obviously they have some service kinks to work out, but the physical hotel is awesome, really pretty, new modern and luxurious. The food options are not great though. We never ate at either the lounge or the restaurant after a less than average but expensive breakfast. Fortunately there is a Starbucks, Pret a Manger, convenience store and another coffee place within a block (many food options, even a pub next door.) I would stay here again, with slightly lower service expectations. 15 July 2013
Rated 5.0 out of 5.0 by Miss London - Westminster Intercontinental Hotel is really very luxury hotel, elegant and very comfortable. I like the place very much, all services was very good. the location was very convenient for me , I could honestly see all places I like. 14 July 2013
Rated 4.0 out of 5.0 Very unlucky stay!!! We were in London to see the Rolling Stones for our Anniversary and booked into this hotel. The hotel is great and the room was lovely but there was a faulty smoke detector and the fire alarm went off at six am. after all clearing out the hotel and getting the go ahead to go back in the alarm went off every twenty minutes which was a bit annoying. I am sure this was a teething problem in a new hotel and the manager kindly gave us a full refund. 12 July 2013
Rated 5.0 out of 5.0 by Superb stay - yet again! This was my second stay at the InterContinental Westminster. The hotel is in a superb location within easy walking distance of many of London's main attractions. If you need the underground then this is directly opposite the hotel and provides great links. The hotel has amazing decor and the rooms are some of the best that i have stayed in at InterContinental properties - the rain shower is a delight to experience. The staff at the hotel are amongst the best I have encountered and the reception staff deserve particular mention - they provided the warmest of welcomes and departures. The recollection of names was particularly impressive - even remembering that we had visited Wimbledon and picking up from previous conversations. I have no hesitation in recommending this hotel! 12 July 2013
Rated 5.0 out of 5.0 by Wonderful Modern Hotel in fantastic location I have stayed at 6 different 5 star properties in london but the Intercontinental Westminster ranks at the top. Very modern, efficiently run hotel with professional and helpful staff. This hotel has all the amenities you would expect of a business class hotel, high speed internet access, coffee/tea service in each room and high tech modern television with channels from all over the word. I will return to this property when I next visit london. 12 July 2013
Rated 5.0 out of 5.0 by Awesome customer serice - just made us feel at home Thank you for making our stay at your hotel so memorable. Wonderful assistance when our a/c wasn't working, we were moved into a very nice room. Just thanks everyone - would stay again. 11 July 2013
Rated 1.0 out of 5.0 by Disappointing We were really looking forward to our stay and paid for the upgrade to a club room. Unfortunately our luggage got lost for around four hours as they put the wrong name tag. Also whilst we made it aware on the booking we were both gluten free, nothing in club room was initially available. After being asked to pay extra for this and the receptionist in the club room being very rude, eventually food arrived after an hour or so, albeit it was very nice. In the morning we were promised a gluten free breakfast and after waiting another hour or so were served scones! The customer services managers were both great however, we were promised someone would call us about the disappointing experience but to date no one has despite chaser emails. The standard of the rooms etc is first class though 11 July 2013
Rated 2.0 out of 5.0 by i do not consider this one InterContinental i always have problems London,s Intercontinental hotel upgrading policy and when i heard that this new one open i pleased and put on my mind to try when i come i shocked by seeing that they are unfriendly more than the park lane one 10 July 2013
Rated 5.0 out of 5.0 by Best hotel in London This is the best hotel I've stayed in London. I ended up at the Intercon by accident because my usual hotel was full. Boy am I glad because this hotel was great. The staff are very attentive and the rooms are fantastic, especially if you get an upgrade as I did. Although the hotel is very central it is surprisingly quiet and I had a great nights sleep in the very quiet bedroom. Highly recommended. 09 July 2013
Rated 5.0 out of 5.0 by Great location and service Close to Westminister Abbey, Big Ben, Buckingham Palace and Parks - all within walking distance. Porters were excellent and everyone was friendly. Only draw back is the food is very limited. If you don't like English cuisine then there are not many choices to choose from. There is also only one restaurant. 09 July 2013
Rated 5.0 out of 5.0 by Modern, British, Genuine and Exceptional Due to its exceptional location, the Intercontinental Westminster has more excuse than almost any other hotel to indulge in an feast of 'Old Britain'. Rather than succumb it is superbly honest and stylish as a Modern-British hotel. The art is fascinating and challenging, but in exactly the right style. The design touches are unique, imaginative and occassionally verging on style over practicality (my eyes aren't that good and some of the labelling on the switches was a struggle... even more so because so much is beautifully automated!) but the style and ambiance always reflects the class this hotel deserves. From the rain shower, to the most outstanding TV 'menu' I have ever seen, from the coffee grinder to the gorgeous eggs benedict, the whole experience was enhanced by one of the most motivated, positive and attentive staff teams I have ever met in somewhere that is not employee-owned. The Intercontinental aspires to be accepted in the upper echelons of hospitality and luxury and rightly deserves it's place in that group. If I had to criticise something, I'm not wild on the american-smoke theme that influences the restaurant - I do think that to keep with the rest of the hotel, a 'Modern-British' menu approach (like the bar manages) would be far more complimentary and appropriate (please!) - but that is my preference. If this is an example of the best of genuinely modern, british, luxury hotels, then the future for the top end of our business and tourism hospitality is extremely bright. Thank-you! 08 July 2013
Rated 4.0 out of 5.0 by Good but Not Park Lane I've stayed at both London Intercontinental Hotels and I must say Park Lane is worth spending the extra. Westminster has a wonderful location, the rooms are fine, the Club is adequate, my stay was nice but didn't feel much different from the Hotel Indego at Paddington. -The design of the shower creates a leak and floods the bathroom. -The format for the Club creates a long line in the mornings. It would be more pleasing to have items out (drinks, for example) throughout the day to create more of a self-serve system - otherwise, there should be more staff to turn people around more quickly. The Club is a good size, it seems that the service design is what is causing the wait. The white table cloth and personal service are not necessary - we would rather look after ourselves and get on with our day without investing more than one hour for breakfast. Menu for evening canape seem light compared to other Clubs and more self-service, instead of ordering from a server, would be appreciated.. -There was no fruit in the room for Ambassador members, it was not clear that the Ambassador water was provided, and there was no Ambassador gift (Ambassador benefits may have changed, though, without my being aware). 06 July 2013
Rated 5.0 out of 5.0 by Fantastic Hotel I'm so pleased to have found your hotel. London hotels can often be very disappointing for the money but not the Intercontinental Westminster. The door man, front desk, breakfast staff and house keepers were all very friendly, helpful and kind. The rooms were beautiful and big by London standards. Your bathroom was clean, towels were big and fluffy and the hot water plentiful. Having the tube directly across the street was wonderful making it very easy for us to get around London. I highly recommend your hotel and will definitely book with you again when I return to London. 30 June 2013
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London - Westminster
  • 22-28 Broadway
  • London , SW1H 0BH
  • United Kingdom
  • Front Desk +44-203-3018080

  • Driving Directions
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Languages spoken by staff

Arabic, Czech, German, English, Spanish, French, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Chinese

Pet Policy

No pets allowed except guide dogs.
  • Local Time

    9:42 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Pound Sterling £ (GBP)

    Accessibility

    • Service animals allowed
    • 13 Room(s) with Accessibility Standards