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London - Westminster

Rated 4.6 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by Great location and service Located directly across St James Park Station, the hotel is in the heart of Westminster. Just a few minutes away from the major sites in London. The staff was most helpful in making our stay comfortable. 02 January 2014
Rated 5.0 out of 5.0 by Great stay We had a great stay in Westminster, everything very good as it should be. Thanks. 02 January 2014
Rated 5.0 out of 5.0 by Great hotel Excellent position. I will use this hotel again for my London trips 01 January 2014
Rated 5.0 out of 5.0 by Fantastic Luxury Hotel ON arrival I was made feel as if I was an old customer and treated like Royalty! The receptions (Julianna) was friendly and showed me the features of my room and the concierge was friendly and helpful. This is the best hotel I have stayed in in the UK, and one of the top two in the world, and I have stayed in many 4 and 5 star hotels abroad. I will come again definitely. Happy New Year to you all at this superb hotel. Best Wishes Robert 31 December 2013
Rated 5.0 out of 5.0 by a joy to stay we stayed one night on Monday December 23rd. from check in to leaving the staff could not be more helpful. the room was very well appointed and scrupulously clean. I would stay again without hesitation 28 December 2013
Rated 4.0 out of 5.0 by 7/10 The Good - Generally very nice property, we had a great room (Superior King) with a large and excellent bathroom and a large comfortable bed - Superb TV installation and excellent choice of entertainment. Nice to see some movies not even on DVD yet on the system, well done! - Very good quality breakfast in the Club Lounge, and excellent attentive service The not so good - Our room wasn't ready at 3.00, and I didn't receive the promised call when it was ready, I found out when I asked at the desk 40 minutes later. OK, not a huge wait but not what I would hope from a 5-star Intercontinental. - As an Ambassador I paid a reduced rate for Club Lounge access (apparently half price.) It was worth it, but no way would it have been worth the full price - The Club Lounge advertised 'canapes' at 5.30, unusually early, and bizarrely not a single canape was actually served. A selection of smoked salmon, cold meats, cheese and a couple of salads, as well as what they called 'hot canapes' which were bowls of either spaghetti meatballs or ravioli. The seem not to know what what a canape is. Frankly this was disappointing, we've had much better in some London Crowne Plazas and considerably better in Interconinental's in the USA. - On returning to the hotel later we made the big mistake of finding the bar (which is not that obvious as it almost appears separate to the hotel.) We ordered a Bloody Mary and a normal size glass of Sauvignon Blanc. Including a 12.5% service charge, the wine was £11.25. The Bloody Mary had no discernible vodka, was badly seasoned and charged at £14.56. By far the most expensive Bloody Mary I've ever had and also one of the worst. These bar prices are ridiculous, it's no wonder the bar was nearly empty despite the hotel being pretty much full. Get real, don't rip your customers off, these prices are silly even for London. - Getting a taxi to go out in the evening. At 7.00 pm (on a Saturday) we waited 20 minutes, second in the queue, before giving up and walking about half a mile to Parliament Square to hail one. We ended up half an hour late for our dinner reservation and having to share a table with another couple. Obviously this is not the hotel's fault, but it is a factor to consider when staying here. 28 December 2013
Rated 5.0 out of 5.0 by Lovely, homely hotel The hotel has an excellent location, just opposite St James' Park tube station. The rooms are very cozy, not huge but very warm and inviting. A great nights sleep and enjoyable stay. However, isnt cheap but what is in London? 25 December 2013
Rated 5.0 out of 5.0 by Location is great Just walking distance to such as Abbey, The Ben, Buckingham Palace... also breakfast was delicious. 20 December 2013
Rated 5.0 out of 5.0 by Many thanks!!! This was my first stay at this hotel and I was pleasantly surprised by both the location, hotel and especially the staff. No complaints at all, it was a great choice for running around London. Two thumbs up to the staff, everyone was extremely helpful and friendly. Many thanks!!! 18 December 2013
Rated 5.0 out of 5.0 by Total heaven Had an amazing time, thank you to all and a happy Christmas to each of you 16 December 2013
Rated 4.0 out of 5.0 by Comfortable room and great sleep Loved the location and the room on the 6th floor was fantastic. Very quiet as we requested. Big disappointment in the morning when we made tea in the room and the fresh milk in the fridge had gone sour. Proceeded to breakfast and even though it wasn't busy it was hard to get the attention of staff. On questioning if there was a hot buffet I was met by a pretty curt no. I will give the hotel another try in a few weeks. Hopefully the service will be better. 12 December 2013
Rated 5.0 out of 5.0 by Wonderful weekend Starting withy believe entertainment in the bar at the Blue Boar to the Christmas carol lets in the lobby it was a wonderful experience. The staff attentive and caring as always, the service at new levels if efficiency and everything that makes a weekend rest worthwhile. 11 December 2013
Rated 5.0 out of 5.0 by Lovely hotel in a great location. My wife and I came for a weekend break in December and thoroughly enjoyed our stay. The location of the hotel could not be more convenient for the London underground. From checking in to checking out the staff we met were attentive, courteous and thoroughly professional. The decor in general and the room in particular were first rate. We will certainly return the next time we visit London. 11 December 2013
Rated 5.0 out of 5.0 by Great hotel - room excellent and hotel staff very helpful We spent 2 nights at the hotel and had a great time. The position is great near the tube, parks etc. The room was very spacious with a living area, lovely bathroom etc. I loved the fresh milk! 11 December 2013
Rated 5.0 out of 5.0 by Intercontinental Newbie This was a birthday treat for my wife and also a tester to see whether a stay in the Berlin Intercontinental for our Ruby wedding anniversary in March would be justified. I have stayed at a lot of Holiday Inns but never before InterContinental. I was determined to find fault and finally did when I found that the coffee pods for the complimentary coffee were not labelled! However I couldn't fault the actual coffee nor indeed the Breakfast tea which was the best I have ever had anywhere in the world and certainly beat our staple PG tips. My wife declared the bed the most comfortable hotel bed she had ever slept in and she is a real 'princess and pea' person. It did make wonder about all the other 5* hotels we have stayed in. The staff could not have been more accommodating, our room wasn't ready at 15:00 hrs but the front of house manager looked after us admirably. We booked the Sunday Brunch with slight trepidation as it seemed very cheap even by Holiday Inn standards. I can only say if you have the chance don't miss it. It was excellent, perhaps not Michelin star standard but certainly, for the price, way above the run of the mill restaurants in London. Staff were attentive and helpful during what was a very busy time for them. I can only conclude that this has cost me money as I have had to book the InterContinental in Berlin with Club access for our anniversary, I only hope the standard will be as high as this Hotel. Thanks to all the staff who looked after us so admirably. 11 December 2013
Rated 5.0 out of 5.0 by It was'nt great it was fabulous......! Could not fault this Hotel. Ticked every box, well done to all and keep it up. 11 December 2013
Rated 4.0 out of 5.0 by Nice place Hotel is very nice. Staff is very helpful. The room is very clean everything is fine but one thing that I don't like no toothpaste 11 December 2013
Rated 5.0 out of 5.0 by Great room, superb bathroom and comfortable bed. Upon arrival, we were greeted by a very happy staff member who was helpfull and efficient. We were pleasantly surprised as we got upgraded from a classic to an executive room. Very pleasant atmosphere, quiet and superb facilities. Thank you 09 December 2013
Rated 2.0 out of 5.0 by Staff disinterested when electricity was cut off When power was cut on Saturday night nobody informed when it was restored, therefore spent over two hours in darkness without tv of internet. Little recognition of Ambassador Platinum membership. 05 December 2013
Rated 4.0 out of 5.0 by Very Good Hotel I stayed at this hotel as I was attending an evening function nearby in Westminster. This was the first time. Very attractive but the lobby was rather cold. Room very attractive and modern. I will recommend to colleagues. 04 December 2013
Rated 5.0 out of 5.0 by Wonderful location I stayed here for one night on November 23rd with my friend and I can't wait to go back. Everything about this hotel is great (although I can't comment on the food because we didn't eat there). The location is amazing, the staff were very friendly and the hotel itself is beautiful. I would definitely recommend it. 03 December 2013
Rated 5.0 out of 5.0 by Perfect stay loved the location opposite tube station and within walking distance of many great places in London. Room was beautiful, very clean and well equipped. Would definitely stay there again. 02 December 2013
Rated 5.0 out of 5.0 by Excellent room and staff The bed is great both in size and in confort. The staff are brilliant, extremely helpful and sypathetic without any excesses. Especially Juliana, very friendly and effective check-in. Room is very well equipped. Lights' switches can be slightly confusing at first but that's ok. Breakfast good and acceptable, but not outstanding. Hotel is ideally located. 5 minutes to Westminster Abbey & Big Ben, 10 minutes to Trafalgar Square. Will go there again, that's for sure. 01 December 2013
Rated 5.0 out of 5.0 by Great quality, superb service What really makes the difference in this hotel is the staff. Spanish people make you feel like at home! 01 December 2013
Rated 5.0 out of 5.0 by Elegantly Charming The Intercontinental - Westminster hotel is a great choice if you are planning an excursion to London. The warm, informative staff is ready to welcome you and help create an enchanting impression of such a colorfully historic city. The hotel is not only conveniently located close to all modes of transportation but also is within walking distance to sites such as Parliament, Buckingham Palace, Trafalgar Square and Westminster Abbey. The hotel served as a gracious headquarters to a memorable adventure in London. 30 November 2013
Rated 5.0 out of 5.0 by Outstanding. I have stayed at numerous IHG properties over the years and can honestly state that the Intercontinental Westminster is absolutely first-class, and my favourite property alongside Intercontinental Melbourne the Rialto. The hotel decor is first-class and the rooms an absolute pleasure. In addition to this the hotel and staff manage to avoid being stuff and simply enhance the whole experience. I wholeheartedly recommend this hotel for it's excellence, location and overall charm, and will stay here as long as my wallet allows. 28 November 2013
Rated 5.0 out of 5.0 by Dream Hotel A wonderful stay and experience. The room was beautiful (exceptionally clean and modern). We were very grateful for the complimentary upgrade and chocolates. The staff were super friendly and nothing was too much trouble. Location is excellent. This will without doubt be our hotel of choice for future trips to London 21 November 2013
Rated 5.0 out of 5.0 by Excellent hotel. Friendly staff and comfortable stay Lovely hotel. Very friendly staff who couldn't do enough for you. Would definitely recommend this hotel to anyone. Very well located too 19 November 2013
Rated 5.0 out of 5.0 by Best hotel ever stayed in I recently booked this hotel through last minute and was very surprised at the room I got we were upgraded to a suite on arrival and I have to say it was by far the best room I have ever stayed in. I loved the rain shower and the bed was extremely comfortable. the staff were also very friendly. 16 November 2013
Rated 5.0 out of 5.0 by Sounds system in the room Our stay here was brilliant. however, i do have one fault our sounds system in the room did not work. Im not sure if it was the bose sound system or the bluetooth connection?. Having already unpacked when we dicovered it did not work, we didnt really feel the need to maybe be moved rooms as the system did not work. Also on our second day the maid cleaned the rooms and only returned one bath robe to the room. other than that faultless and very very clean. 15 November 2013
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London - Westminster
  • 22-28 Broadway
  • London , SW1H 0BH
  • United Kingdom
  • Front Desk +44-203-3018080

  • Driving Directions
  • Transportation

Languages spoken by staff

Arabic, Czech, German, English, Spanish, French, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    3:51 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Pound Sterling £ (GBP)


    • Service Animals Allowed
    • 13 Room(s) with Accessibility Standards