Rated 4.1 out of 5 by 352
Rated 1.0 out of 5.0 by Alaloum CRM issues.
My wife and I are loyal customers of Holiday Inn Mayfair for more than 5 years visiting London at least once per year.The main reason for our selection is the Hotel's location which could be graded as AAA. Also the rooms are very clean and the staff polite and helpful specifically the consierge people . However coming to the managerial level, our contacting experience refering to booking and accomodation matters ranges from annoyance to disappointment.Out of my long-life academic and proffessional experience I have learned that the true value of CRM lies not so much on PR facilities and complimentary offers but mainly on the ability of understanding the customer and build trust on his/her expectations.No matter our overall positive validation for HolidayInn Mayfair staying experience, I beleive that the hotel's management could re-consider its CRM overall performance and strategy.
01 December 2012
Rated 4.0 out of 5.0 by Dazzler Nice location shame about the rooms
The title says it all. Rooms very very tired need to have a refurb desperately.
26 November 2012
Rated 5.0 out of 5.0 by Latch Had everything that I wanted to have eg iron etc
I shall be back. The staff were all good and extra polite and helpful.
25 November 2012
Rated 4.0 out of 5.0 by GS63 Mayfair
Excellent hotel, location and service as usual. Usually stay here when in London
24 November 2012
Rated 4.0 out of 5.0 by jobod Great hotel
Have stayed in this hotel on many occasions and would gladly stay their again. The hotel is very central to all attractions in London and would of given it 5 stars for rooms only that this time even though we were in a non smoking room the room did smell of smoke, but I wouldn't let anyone put you off because it is still a great hotel, only gave food and drink 3 stars because we never ate in the hotel x
23 November 2012
Rated 5.0 out of 5.0 by Ken33 Very comfortable, large room and plenty of hanging & drawer space.
Hotel staff couldn't have been more helpful. Have stayed in other hotels in the area and this one comes out on top.
20 November 2012
Rated 4.0 out of 5.0 by Sandra141 Great Location
Had a realy nice stay. A few glitches, but overall really good.
Bar could do with a few more easy chairs and the rooms could do with a London guide to best resturants and bars. If you do not know the area, you could get lost. Great location. Did mention to reception that one of our rooms needed a tap fixing, but unfortunately, this did not get repaired. As priority member should have had morning paper and turn down service, did not get though !
This was our second time at the hotel and next time to London, an although we had a few problems, will stay at same place again
19 November 2012
Rated 3.0 out of 5.0 by snirk Just okay
Would have expected much more for the price. The staff was quite friendly and the breakfast was good. The location was very nice as well. Other than those attributes, not much to brag about. There is a charge for internet (which is rediculous), and the amenities are outdated. Overall this HI is just average. I would have expected much more for the price.
19 November 2012
Rated 5.0 out of 5.0 by She55 Great Weekend
From the concierge to the chambermaids the welcome was warm, friendly and helpful.
Our room was quite the bed was comfortable an excellent nights sleep.
The food and service in the restaurant were excellent.
The location of the hotel on Mayfair was ideal for a weekend away.
16 November 2012
Rated 2.0 out of 5.0 by toddy77 Comfortable beds but very tired furnishings
We stayed at the holiday Inn on a leisure break, we arrived at the hotel at 9.30 pm and were told we were on level 4, but only for that evening as it was closing the next day for maintenance. The room was very dated and the bathroom very used, cracked tiles , rusty taps. We were moved the next day to a different room which was pretty much the same, my parents on the other hand were given a room with a toilet that did not flush and a door which looked like it had been kicked in and didn't lock. My parents moved room after 1 night. I also think that the hotel should clearly state that if you are not wanting to use the lift you have to use some stairs which are located outside the building and need to be opened every time by a member of staff. Overall I feel the hotel requires a major refurbishment and the price you pay is definitely not reflected in décor or furnishings.
16 November 2012
Rated 5.0 out of 5.0 by fahad10223 i like it
really I like this hotel , because of location ( near grain park station ) , perfect staff and comfortable room.
16 November 2012
Rated 4.0 out of 5.0 by live4fridays It's all about the location
copy of my tripadvisor review
I have passed on this hotel many times when visiting the capital, but glad I gave it a chance, yeah it's seen better days but it's clean, the staff are all pleasant but for me it's all about the location.
Everything you need on the door step.
The air conditioning is brilliant especially as London was hitting the 30's when I was there.
11 November 2012
Rated 5.0 out of 5.0 by Andrea66 Great location
Hotel loaction was superb, and everything was available by foot or by the underground which was close to the hotel. The staff were very polite and friendly and the room was clean and comfortable. Only ate breakfast at the hotel which was very nice. We really enjoyed our trip to London and would definitely stay here again.
09 November 2012
Rated 3.0 out of 5.0 by Charlie04 Average Stay
I feel that the stay was overall average. This is because room check in was not available when we arrived after 3pm. Also at time the selection of breakfast was minimal and repetitive.
However Staff were pleasant and helpful and I feel that the hotel was in a great location.
08 November 2012
Rated 5.0 out of 5.0 by Cyclopedia A great welcome
This hotel is in an excellent location. It has a very smart reception area and we were immediately welcomed and given a quiet and comfortable room.
07 November 2012
Rated 3.0 out of 5.0 by baggiemacca Great Location and Staff but room is only acceptable
As above - the location is great for central london, the staff are polite and helpful but the rooms are now outdated and in need of refurbishment, the bed broke when i was getting in, reason for low room and comfort score.
05 November 2012
Rated 2.0 out of 5.0 by Anwar499 My opinion
I like two things in this hotel:
The location is very convenient and excellent. The tube station is near by and it's very important station.
Second, the staff are very friendly and helpful. They are very polite as well.
What I don't like in this hotel so many things:
The furniture is too old, the rooms need to be redecorated.
The Internet is chargeable ... Come ooon 4 star hotel no free Wifi. Internet now is a must and it's available all over the hotels even the 2 star hotels. I am really angry of this matter. I had to pay to connect.
04 November 2012
Rated 5.0 out of 5.0 by Daisy28 visit to london
the location of the hotel is excelent for a trip to london. everything can be visit by foot or with the underground which is next to the hotel. we enjoy our trip very much.
04 November 2012
Rated 3.0 out of 5.0 by Londonvvisitors reactive staff, hotel needs refurnishing though
rooms a bit old (we had an issue with AC making horrible noise , really unbearable..), after some hesitations (repair that did not work out, and asking for help, we could not stay in such a room ...) duty Manager really helped (as well as concierge) and got us into a great room instead (a suite with our children) so good points for the staff (maybe they should have reacted faster to really make a fantastic impression ie be pro active instead of re active) but this hotel (located in a great location) needs some work on the rooms to bring them to more modern standards - another feedback: breakfast personnel was very nice and helpful
04 November 2012
Rated 1.0 out of 5.0 by WestMidlandsTravel I expect better from this hotel brand!
The one and only good point about this hotel is its location. This is without doubt the worst Holiday Inn I have stayed in. I expect more from this hotel brand. The service is awful, we had to wait 1 hour for food, not ideal when you've got two young kids. The bar is extortionate, wifi is £5 for 1 hour and the rooms are very dated. Our toilet did not flush properly and the bathroom was very old. The taps display the year 1924 and I dare bet that was the last time they were changed! We spent most of our time in the Holiday Inn Oxford Circus.
03 November 2012
Rated 5.0 out of 5.0 by hula Great Central Location in London
Had a great 4 day stay. Within walking distance of Picadilly and theater district. Also, Buckingham Palace just across the park. Lot's of options for public transport. Green Park tube a block away and many bus routes also.
Only down side was the cost of using the internet access. 16 GBP for 24 hours is way too high. Starbucks across the street offers it for free.
03 November 2012
Rated 5.0 out of 5.0 by guest007 Excellent hotel very close to everything in Central London
Nice room. Clean sheets. attentive staff. What else can you ask?
02 November 2012
Rated 5.0 out of 5.0 by redsaint0 Great Hotel and Location
As a family of 4 we really enjoyed our trip to London. The hotel itself added to the experience. The location is great with many places within walking distance, for example, Buckingham Palace, Clarence House, Guards Museum, Covent Garden, Oxford Street, Regent Street, British Museum, University Museums, Hyde Park Houses of Parliament, and the London Eye. When our legs couldn't take any more the Green Park tube station is just around the corner. The hotel was clean, the staff were very friendly/ helpful and the food good. We couldn't fault it and will definitely stay there again.
31 October 2012
Rated 5.0 out of 5.0 by Kemcho123 Another great stay at Mayfair
As always a great stay at Mayfair with great customer service
29 October 2012
Rated 3.0 out of 5.0 by Pam50 Excellent location, shame about the room!
Superb location, a few minutes' walk from Green Park tube station and a short walk through Green Park to the Bomber Command Memorial, which we had come to see. The room however left something to be desired: the noisy bathroom fan kept us awake, and a request to have it fixed was ignored; the pillows #helpfully labelled 'frim' and 'soft'# were flat and uncomfortable; there was no hot water on the second morning of our stay, and no apology or compensation from the receptionist upon checkout, Disappointing!
28 October 2012
Rated 5.0 out of 5.0 by Mojomac perfect location
Excellent location as i was attending a wedding close by
26 October 2012
Rated 3.0 out of 5.0 by Billyboy Not our best visit to Mayfair
We not given the expected room and my wife went to enquire at reception. A female member of reception was very dismissive towards my wife, she took no time to explain why we had not received our booked room type, just said 'not available' and never even looked up from her screen. Despite the fact that I was not feeling to well I had to respond. I met a member of managment in the coridoor and my experience with her and a more senior member of the reception team was certainly much more curteous, and the matter was resolved. besides this incident the rest of the staff were excellent, but my wife felt that corners have been cut at the breakfast experience. All a bit of a shame; as we used to like the HI at Mayfair; but will probably seek an alternative accommodation for our next break.
25 October 2012
Rated 1.0 out of 5.0 by VixtaNZ Holiday Inn Mayfair London
Noticeble lack of facilities and guest services
23 October 2012
Rated 5.0 out of 5.0 by BillyT Great Location - Fantastic Staff
My wife & I stayed here for 3 nights in October on a London break with our 2 grandchildren. Our stay was most enjoyable and the trip was a complete success. The staff were quite excellent - polite, attentive and friendly. I can thoroughly recommend this hotel because of its great location in Mayfair and the people who work there!
23 October 2012
Rated 5.0 out of 5.0 by Symposium222B Excellent location and service
We were agreeably surprised to find the bathroom in our room had been modernized. Service in general had greatly improved, which contributed to making our stay a very relaxed experience.
In times of crisis, the hotel staff proved extremely efficient and kind. Due to the hotel location, we were able to get everywhere without stress. The many restaurants and cafés in the area give guests a great choice. There was no need for us to go out of Mayfair for meals, shopping, or just walk the parks.
The hotel bar is a very nice place to share a meal or drinks, or just wait to meet someone.
All in all, we will definitely return to this hotel.
23 October 2012