Skip Navigation
  • English    English
    Select to close.
    Current Settings are:
      /  English

    Change Preferences:
    Country / Region of Residence:
    Available Languages:
  • |
  • |
  • |
  • |
  • Sign In
  • 1 888 IC HOTELS
  • Book online or call:
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
  • 1 888 IC HOTELS
  • Book online or call:

London - Westminster



Concierge Photo Concierge Signature
Ashley Harman
Head Concierge

Insider Tips


Boris Bikes

Make the most of London's bicycle hire scheme, endorsed by the Mayor of London himself. It is simple to use and often quicker to get around Westminster Village on one. The nearest docking station is located just steps from the hotel.
Voted as Best New Business Hotel in the World at the Business Traveller Awards 2013, this luxury London hotel is located in the heart of Westminster. Its prestigious façade compliments a beautifully renovated interior within a historic building, Queen Anne's Chambers, to create superb and spacious accommodation and the sophisticated Blue Boar Smokehouse and Bar. If exploring London is your aim, this hotel is within minutes of Westminster Abbey, Big Ben, and the Houses of Parliament.

Guest Reviews


  • Restaurant & Lounges

    Blue Boar celebrates a passion for provenance and impeccably sourced ingredients to deliver a combination of mouth-watering classic British dishes....
  • Amenities & Services

    We offer guests exclusive use of our gym, which includes running machines and free weights. The hotel also provides business services through its B...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
London - Westminster
  • 22-28 Broadway
  • London , SW1H 0BH
  • United Kingdom
  • Front Desk +44-203-3018080

  • Driving Directions
  • Transportation

Languages spoken by staff

Arabic, Czech, German, English, Spanish, French, Hindi, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Chinese

Pet Policy

No pets allowed except guide dogs.
  • Local Time

    4:29 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Pound Sterling £ (GBP)


    • Service animals allowed
    • 13 Room(s) with Accessibility Standards
    Guest Reviews
    Rated 4.4 out of 5 by 405 reviewers.
    Rated 3.0 out of 5.0 by Good service The hotel and food were very good, we enjoyed sitting outside for a meal and the waiter was great. However the walk to the room was very long especially as I am waiting for a hip replacement ! Pity there was not a car available to take us to your other hotel at canary wharf because the taxi cost £55. July 29, 2013
    Rated 4.0 out of 5.0 by July Precruise Stay We stayed two nights before our cruise. We booked a double bed, but were surprised to be upgraded to a king size room for no additional cost. We prepaid for the breakfast which was good and very convienent. Our only complaint was the shower. It had so little water pressure that you had to stand next to the wall and have it lightly fall on top of your head. The bathtub had great water pressure so not sure what was up with the shower. We had friends in another room and they had the same problem. Bathroom is very modern but stepping out of a raised bathtub to the floor is rather dangerous especially next to the partial glass shower door. Otherwise the room was excellent. There are a number of resturants close by to chose from. We ate at two and the food was very good. Hotel is close to Buckingham Palace and Westminster Abbey. Would stay here again. Front desk staff/doormen were very friendly. July 28, 2013
    Rated 5.0 out of 5.0 by Vacation in London I stayed four nights at the Crowne Plaza St James London with my husband and daughter. We were delighted with our room which was new, immaculate, and extremely comfortable. The entire staff of the hotel could not have been more accommodating. We thoroughly enjoyed our stay, and would not hesitate to recommend your hotel. July 28, 2013
    Rated 4.0 out of 5.0 by Nice staff and central location This is the second time I have stayed at Crowne Plaza - St James, and I really like the hotel. The staff were helpful, the rooms were clean and comfortable. The hotel itself is central. I really liked the lovely touch of sleeping assist sprays, which we used. The only negative is that I was travelling with a friend and we wanted separate beds, which we got, but singles and very close. Also not enough room to set up 2 suitcases. But we managed. When I am next in London, I plan on staying here again. July 27, 2013
    Rated 5.0 out of 5.0 by Great service, great hotel Excellent hotel in the best location for site seeing. Excellent service from all the staff. The hotel's Bistro 51 was great for dinner and the complimentary breakfast was superb in quality. I would like to thank the manager for meeting our needs and exceeding our expectations by upgrading us to a even better room. I give you guys a five star rating. July 26, 2013
    Rated 5.0 out of 5.0 by A great Central London hotel I have stayed at this hotel on two occasions over the past week and I would recommend it highly. The stand out features are the excellent level of personal service and the fantastic terrace, which in the hot summer was very much appreciated. At this hotel you feel that you are being treated as a valued guest, from the general manager to the waiting staff. The property itself is very charming and the location is both quiet and central. I am looking forward to staying again. July 25, 2013
    Rated 5.0 out of 5.0 by Very Good Experience We had a wonderful stay at the hotel, the room was large and comfortable. The rooms was cleaned with detail every day. the restaurant and bar staff were very accommodating. The concierge was very helpful. The only less that excellent service was during breakfast where the staff were not well organised and cooked eggs did not arrive until the breakfast had been nearly eaten. I look forward to our next stay which hopefully will be very soon. July 21, 2013
    Rated 5.0 out of 5.0 by Great Hotel near Buckingham Palace and in a good location to walk to sights Stayed at the Crowne Plaza St James for 10 days with my husband and found it to be in a fantastic location for walking to most major attractions near the Thames and Buckingham Palace. The rooms were fantastic, beds very comfortable and rooms clean and modern, all staff were impecable and very attentive. I can't wait to go back again to this Hotel as it made our holiday most enjoyable. Freinds that came with us also hold the hotel in the same esteem. July 20, 2013
    Rated 4.0 out of 5.0 by very comfortable beds and the housekeeping service great I reserved the Superior Room and was a lttle taken back by the size. With that said I found the beds to be very comfortable, the room very clean and the bathroom nice. Will stay here again. July 16, 2013
    Rated 5.0 out of 5.0 by Top rate hotel Outstanding hotel in a great location, within easy walk of many London attractions, retail outlets and transport. Excellent staff, courteous and obliging, and the guest room we had for our four night stay was spacious and comfortable, with a magnificent bathroom. Breakfast was superb and we also enjoyed dinner in one of the hotel's fine restaurants. Highly recommended. July 13, 2013
    Rated 5.0 out of 5.0 Very friendly and good service. Very nice welcome. Wxcellent location. Overall it was a very pleasant stay. Although we wanted to go have a drink in the bar, did not go because in the lobby bar the piano muisc was far too loud and destroyed the atmosphere and the other bar had no atmosphere at all. Also the restaurants had not the style which we expected in a hotel around the corner of buckingham palace. July 10, 2013
    Rated 5.0 out of 5.0 by Great Staff We booked two rooms from June 28 – July 3. 2013 in order to attend Wimbledon and we were very pleased with the hotel staff, their service, and the size and quality of the rooms. All of their restaurants and bars are five star. You can’t find a bad meal at their restaurants. The Concierge went above and beyond the call of duty to track down three “impossible to find theater tickets”. The Entire Staff is great!! If you need anything hust let them know. I highly recommend the Crowne Plaza – St. James Room Tip: Make sure to get a recently renovated room. July 8, 2013
    Rated 4.0 out of 5.0 by Surprising Loved the location of the hotel. Close to Buckingham Palace and easy access to the tube network. Reception staff efficient - we were able to check-in early. Surprisingly the room was a bit small as was the bed, but just the same we had a comfortable night's sleep. Our room was at the back of the hotel which overlooked a large building site. The builders noise disturbed us whilst we were trying to have a rest before dinner. Breakfast was excellent with lots of fruit, cereal and hot and cold choices. The lobby restaurant was very busy so we were taken to a room on the first floor for breakfast. The service we received there was outstanding. Happy to recommend but while building works go on ask for a room away from the noisy works next door. July 8, 2013
    Rated 4.0 out of 5.0 by Lovely staff, very helpful. Room comfortable but the staff were very friendly and helpful and made the whole stay so much more enjoyable!! July 8, 2013
    Rated 5.0 out of 5.0 by Best possible stay Excellent location, with the best food and dining experience. Staff goes out of their way to make stay enjoyable. July 7, 2013
    Rated 5.0 out of 5.0 by Convenient site Short walk to Buck House and Westminster Abbey, changing of the guard literally over the road July 4, 2013
    Rated 5.0 out of 5.0 by Overall Hotel The best location in London! Fit our trip plans best. Had high tea with friends and the food was great. July 4, 2013
    Rated 4.0 out of 5.0 by Great Location This is a very nice Hotel with a very friendly staff, in a great location. Two minute walk to the Tube, 5 minutes to the palace and 5 minutes from Big Ben. The room was very nice and large. Our room faced the inner courtyard and was very quiet. Bed was comfortable. The restaurant was good albeit a bit expensive. Great breakfasts to the left of the entance across the street in a little cafe. I would recommend this hotel. The only con I could mention was that being a Platinum member didn't seem to matter much to them, no upgrade or special amenities. June 25, 2013
    Rated 4.0 out of 5.0 by Comfortable Bed Excellent location & service. All Hotels give free wifi,why wifi is charged in todays day & age is difficult to understand! June 25, 2013
    Rated 5.0 out of 5.0 by Relaxing Can not say enough about the bed. If there is a cloud nine this has got to be it. Most relaxing atmosphere ever experienced on our vacation. Thank you so much for an enjoyable time. June 24, 2013
    Rated 4.0 out of 5.0 by A very good hotel in Westminster I am a regular client at this hotel. I like the location, rooms, atmosphere and Staff and service. I strongly recommend it. June 22, 2013
    Rated 5.0 out of 5.0 by All 4 "C's" Met my 4 "C's"...Clean, Comfortable, Courteous, Convenient location. June 22, 2013
    Rated 2.0 out of 5.0 by Fell way short of my expectations Stayed here for four nights. Read other reviews regarding recognition for Priority Club Members but was hopeful that as a Platinum Elite, Ambassador I would get some recognition and or would receive excellent service . I was told I received a room upgrade to Superior Room but room was really small. (I hate to think about what size my room was before the upgrade) Breakfast in the Bistro 51 was way overpriced and poor quality. I agree with other reviewers that there are less expensive better options in the neighborhood. However, that requires leaving the hotel every morning to eat something reasonably priced and good. Concierge was snobby and I felt like I had to waive a 5 pound note in front of him just to get an answer to the most basic question. This hotel is not inexpensive and I would expect some luxury and attention for a hotel that cost as much as this one does but not here. Very basic service and amenities offered. June 21, 2013
    Rated 5.0 out of 5.0 by Great guest service Excellent hotel and fantastic staff. They have a couple of good restaurants that I ate in. The food too was excellent. You can tell when a hotel is well managed. June 20, 2013
    Rated 5.0 out of 5.0 by Fantastic all round hotel and service Myself and my wife recently stayed at this hotel for her 30th birthday and would have no hesitation in staying here again. The service was excellent from the moment we arrived until the moment we left. The staff were polite and helpful and nothing was too much of a problem. The hotel was located in a great position, close to the tube station, but also close enough to walk to most attractions. In all the whole experience was superb, we will be going back. June 19, 2013
    Rated 4.0 out of 5.0 by great location and posh hotel the location is excellent as you can walk to many favourite sites. (or take the Tube from St. James - 5 mins walk). wonderful english style upmarket hozel. The room was good, but relatively small (typical British) - bed comfortable - shower/bath looked a little used (old), but was still ok. We had no breakfast so cannot comment on the food etc., but staff was very helpful and friendly. June 16, 2013
    Rated 5.0 out of 5.0 by Fabulous Hotel Chose this hotel as we were invited to the Queens Garden Party and this is so close to Buckingham Palace that we could walk there. The hotel was great, staff first class and attentive to everyone. The courtyard is the place to go for pre dinner drinks and the food was good. Easy walk to Westminster Abbey and the sites - great visit. June 16, 2013
    Rated 4.0 out of 5.0 by Great location and excellent service This hotel has one of the best locations and quality of customer service we have ever stayed at in London. The variety and quality of food served at breakfast was of a very high standard as was the service. June 16, 2013
    Rated 2.0 out of 5.0 by this is an upgrade? upgraded as platinum member to room that overlooked parking lot that seemed smaller than standard end of long corridor with AC unit, heating unit that sounded like a babbling brook....too much noise to sleep. felt like I was in a 100 year old room in some small little town....minibar looked like it was from 1950s...not what I expected from this property where have stayed before in much nicer room. June 15, 2013
    Rated 4.0 out of 5.0 by Great Location As tourists, we couldn't have chosen a better location. But what really stood out was the staff. I had lost the rubber tip to my cane. I really don't know all that Levi did to find me a replacement but there was one waiting in my room for me at the end of our first day. As well, the staff at breakfast was particularly attentive. The biggest problem wasn't the fault of the staff. IHG made a ridiculous mistake of announcing free wifi starting July 1st. It would have been so much easier on the staff if they had waited until it was in effect. As well, housekeeping was a bit lax. June 14, 2013
    <<prev 5 6 7 8 9 ... 15 next>>