Rated 4.1 out of 5 by 221
Rated 4.0 out of 5.0 by Stephens1st First visit to LA
This was my first visit to this property and as a Royal Platinum Ambassador for the past 4 years, I was expecting the usual standard of Intercontinental and recognition that is afforded to me.
Generally I can say that they stay did not disappoint. The reception and service from the guest relations ladies was great and a credit to the property as were the waiting staff and house keeping team. I'm sorry to say that this was not the case for the concierge and general front of house. My experience during the 8 night stay was less than positive. I do understand that this is a business hotel, but just because you are not dressed in a suit does not mean that you should be looked down on and not made to feel welcome. I would suggest that a customer care education is required.
The room were very spacious and amenities were very good. Some of the floors are being renovated which will address some of the general wear and tear issues that the rooms show.
The location was great as you could even walk to the local centre and the famous Rodeo Drive.
24 July 2014
Rated 5.0 out of 5.0 by billie2012 great property
very nice would stay again, great location, efficient staff, great views, nice size room
18 July 2014
Rated 3.0 out of 5.0 by indianwedding Overpriced and old
Good location, exterior and interior are nice. Hotel room is old, cleanliness in bathrooms is not good and sofa beds are horrible. Wireless internet service is unstable and poor coverage.
The costs for what you get is too much. At this rate, I would have expected much more and I am person who is gold elite on two competitive hotel chains.
17 July 2014
Rated 5.0 out of 5.0 by Satisfied Customer1 Friendly Professional Coureous Helpful Staff
The entire hotel staff is very professional, helpful and welcoming. Much better than New York Time Square location.
17 July 2014
Rated 4.0 out of 5.0 by yipmo Great retreat
My family enjoyed our visit to LA and the InterContinental. Location is great; very close to Hollywood and Beverly Hills
17 July 2014
Rated 5.0 out of 5.0 by FitzyNovaScotia Pampered and loved it!
Fabulous staff - we brought our daughter and her friend to LA for her sixteenth birthday and these folks really looked after us. During our 4 day stay they arranged everything from a one-day car rental, recommended tours / sightseeing, shuttle (Cadilac service) to nearby mall and Rodeo Drive, etc. Great central location betwen the beaches at Santa Monica Pier and Hoolywood. Great experience.
13 July 2014
Rated 1.0 out of 5.0 by henry100 service
out of all the intercontinental hotel that I have stayed, this is the poor service of all. The first upgrade room with no working TV and internet. Further upgrade after staying two days were fine. However, I would never stay at this hotel again. I did made a verbal complain to the ambassador hotel officer.
13 July 2014
Rated 5.0 out of 5.0 by Travelsteve Comfortable room with great views
We really enjoyed our stay at The Intercontinental. Our only issue was with the patio furniture. The cushions were dirty and the wrong material for outdoor use. The fabric collects dust and debris and there were a couple of bird droppings on them which kept us from wanting to sit on them.
We thought the furniture that was around the pool and jacuzzi would be more appropriate for the patio and sundeck. You could not only rinse it off occasionally but it could be wiped down with each room cleaning. Having such a nice patio but not being able to use the furniture was our only complaint. Other than that our stay was perfect.
11 July 2014