Rated 4.0 out of 5 by 143
Rated 5.0 out of 5.0 by Mskwhite22 Wonderful stay
The staff at this property are AWESOME. I would like to especially mention Danielle at the front desk, David- the hotel driver & David the bellman. David the bellman provide his undivided attention to us the moment we arrive until we entered into the corner suite. David the driver provide excellent service & gave great suggestion in/ out of the area. Very professional & detailed. Danielle at the front desk took care of most of our request that we had in the area- located a very special bottle of wine for my husband & I. Can't wait to return.
Thank you ALL!!
27 February 2014
Rated 4.0 out of 5.0 by sossos valet parking
Only one star
Very slow car retrieval, even with calling ahead on multiple occasions.
The high price for it should come with better service.
26 February 2014
Rated 4.0 out of 5.0 by SoCalGal18 Great Service, Room Description Misleading
Service from staff was impeccable, but I was disappointed in our room. We paid extra to upgrade to a room with a "Sundeck," but it really should just be called a "deck," without the "sun." Even with clear skies and sunshine, the location of our deck only put it in direct sunlight between the hours of 7-10 a.m. This is great if you plan to get up early to lay out and tan before starting your day, but not ideal if you want a private place to lounge around in the sun in the afternoon. The wall of the floor above us obstructed the sun from reaching our deck at any hour of the afternoon. The pool deck was a decent alternative, but did not provide us with the privacy we paid extra to receive.
The excellent service was enough to make me give it another try, but this did taint my experience. Also, found a dirty sock in our closet apparently left from a previous occupant, and the ironing board was old and rusty. It turned my hands brown when trying to close it to put it away.
26 February 2014
Rated 5.0 out of 5.0 Excellent staff - great service -
Adrian Craig Aziz is amazing, she provides a superior level of customer- she is one of the main reasons we stay at the property .
David the Bell Caption always welcomes us upon our return, the front desk staff are welcoming.
If there is anything thing that needs improvement, it would be:
- provide more guest towels in guest rooms & bath amenities
- better tv/ cable selections
25 February 2014
Rated 5.0 out of 5.0 by Moufid Great hotel
I love this hotel and I have stayed here several times that for me it feels like home.the staff at the reception(Elyssa) was so welcoming that it even felt like family. The rooms are very nice and the location is great. However,I like to draw your attention that housekeeping were very late in fixing the room and they overlooked some of the amneties (like they did not replenish the coffee for the coffee machine)Otherwise , everything else was perfect
23 February 2014
Rated 1.0 out of 5.0 by fontette Worst service ever
Service was AWFUL. I was ignored at check in while agent was on the phone. Not told about internet code that was buried in key folder, nor told were the elevators were. (Down the hall, make a left). Dont waste money on $30 breakfast buffet. The service there was non-existent. Had to flag down someone just to order something off the menu or get coffee refill.
20 February 2014
Rated 5.0 out of 5.0 by DDtravellersydney Never lets you down!
Thank you! I love this hotel and have been a regular for many years. I love that the staff are constant (remembering me) and that even though I used reward points this time I was treated exactly the same and given a wonderful room.
This hotel is everything I want.
I'll be back as soon as I can. Thanks again, Diane
13 February 2014
Rated 5.0 out of 5.0 by Schubs10 What a really comfortable Hotel - WOW
The Interconti Century City was an excellent choice by my wife and myself. The staff was very helpful from the staff at the Concierge desk, to the reception desk and last but not least Ms. Galina from Guest Services. These guys are real assets for the Hotel and they are largely responsible how the impression of the visit to the Hotel are shaped.
My wife and myself used the Interconti as our base before and after our two-week Hawaii cruise. Looking at it in retrospect, we felt we should have rather stayed the two weeks at the Hotel and did not bother with the Cruise.
The Hotel even offers a complimentary car service to the near surrounding and transfer station (Hop-on Hop-off Bus) and that has been really helpful.
The only downside during our stays was the choice of music in the breakfast dining room. This sounded very much like a reminder of a funeral parlour.
We will definetly visit the Hotel again and i look forward to future visit at the Intercontinental in Los Angeles.
06 February 2014