Rated 4.1 out of 5 by 285
Rated 4.0 out of 5.0 by Larry123Travel Great Service, Hotel Needs Remodeling
As a Platinum Ambassador who has stayed at many Intercontinental hotels, I am very pleased to have this outstanding hotel in my backyard. My overall stay at this hotel was very memorable. I recommend the hotel to both leisure and business guests. I will definitely be back, in 2 months to be exact.
There were however, a few shortcomings with not getting the remodeled room I requested and the sliding door to the balcony that can only be locked with a key (for maintenance use) being unlocked because housekeeping forgot to lock it after cleaning, huge security issue.
But, the service was excellent, a few names that stood out:
First, the front desk manager, Tim, was very accommodating and apologetic to the security issue I had in my room with the open sliding door that does not lock without a key.
Galina, the guest relations manager, was very helpful, accommodating and efficient. I am very pleased with the way she handles things, given that she works at the VIP lounge and manages the hotel when no manager at the front desk is in.
Carlos and Nicholas, the best bellman/doormen I have met in all my Intercontinental stays. They not only helped me get my bags in the car, to the room and else where, but also went over and beyond with being proactive and efficient in meeting my every need. They were so proactive, that sometimes, I did not need to ask for things, they just happened, as if they knew what I wanted next.
Unfortunately, the second name escapes me for the two housekeeping ladies who turndown my room, but they were working together. I remember one name, Shirley. Both housekeepers were very courteous in preparing my room for a good night's rest. The sofa bed was not made when it was pulled out and they spent diligent time arranging the sheets and pillows.
Overall, the hotel needs to be remodeled; to keep up with the hotels in Beverly Hills and the Intercontinental hotels across the world. Also, the hotel should have a club lounge. I always look forward to lounging at the club lounge and overlooking the view of the city after a long day.
18 October 2014
Rated 5.0 out of 5.0 by Ariellaz One of the best!
The staff makes you fill like a king!
We loved staying here.
Breakfast was fantastic.
15 October 2014
Rated 5.0 out of 5.0 by lvminghan thanks letter to Guest Relations Agent Elysia Doumbalian
I am writing on behalf of myself to thank you and your wonderful staff for making me surprise stay.
The champagne and fruit you placed in my suite were gorgeous and delicious, and the view was spectacular. The room that Guest Relations Agent Elysia Doumbalian,set up for me was perfect, and I am very impressed with this. The food was absolutely scrumptious and the mini bar was not only delectable, but a work of art as well. Your staff treated us like royalty when i checked in and their service was absolutely impeccable.
I have already referred your hotel to one of my friends who lives in Los Angeles. In addition to the amazing food, service and accommodations, your prices are quite reasonable which made our event even better. Thank you again for contributing to my stay.
14 October 2014
Rated 2.0 out of 5.0 by global trav Not up to IHG standards based on its other properties.
We have stayed with Intercontinental hotels in various cities over 3 continents and based on our wonderful experience at these hotels we booked with this property. Sadly it failed to meet our expectations. Our "guaranteed upgrade" was a room, right next to the noisy lift well. The room itself, while quite large, required décor upgrade. Both the furniture and bathroom fittings were tired and uninviting. The Ambassador representative is non existent over a weekend and the desk clerks were unaware of the clubs benefits, e.g. late checkouts. There is no club lounge, which generally makes the fairly expensive rates value for money. It is not a very well situated hotel in a city which can be pricey to move around by taxi due to the congested traffic conditions.
The one night we chose to eat at the one hotel restaurant we were told, on arrival, that it was closed for a private function. We had not been informed of this when making enquiries at the front desk earlier in the day so did not make alternate arrangements.
Finally, for the first time ever at any IHG hotel, we were charged for a small jug of fresh milk, we requested as the 2 small, milk capsules provided did not even make one of the room coffees bearable.
I will be writing to IHG Head Office to ask them why they keep this property as part of their portfolio when it doesn't appear to meet the 5 star experience normally associated with their brand..
14 October 2014
Rated 4.0 out of 5.0 by JAMTARTS Beware of the hidden charges
Nice hotel with mostly helpful staff but ensure you are aware of any hidden charges before using the bar. The rooms are well kept and clean, The bed comfortable and the furnishings well appointed. Most helpful for visitors is that the hop on, hop off open deck bus stop outside the door
13 October 2014
Rated 5.0 out of 5.0 by Natef Great location, rooms
I would definitely recommend this hotel as it is a great property and conveniently located to many LA area attractions.
13 October 2014
Rated 5.0 out of 5.0 by Bernard13 Great Hotel
This is a great hotel, the staff are very very helpful, we had a wonderful stay, would definitely stay again.
11 October 2014
Rated 4.0 out of 5.0 by redbox Wonderful Property...Terrible HD TV Section
So most people aren't checking into a Intercontinental property to watch TV, but it was a big college football. Wanted to relax and watch some great games.....but not in Lo-Def. This is the Intercontinental, not Holiday Inn Express. The TV reception in the lounge/bar was a joke. Seriously...it was awful.
08 October 2014