Rated 4.0 out of 5 by 115
Rated 3.0 out of 5.0 by Vagabond2000 The hotel has seen better days
The hotel is good overall but is aging. It's an old hotel that requires innovation - there is specific 'old' smell in the room etc. Location is very good. Priority Members are valued here.
16 May 2013
Rated 1.0 out of 5.0 by koji disappointed
I'd like to give you some feedback about your work.
On my previous stay, I had to ask to bring bathrobes, bathe gel, botteles of water and complementary coffee or tea sets. And, when I called up to 'customer request' about these, my call was transferred to many people ( 5 times!!), you couldn't gime me a satisfactory response at all. I got a poor response on your concierge desk whenever I go to ask about something.
I make it a rule to stay one of Intercontinental hotels of the country where I visit on business trip or leisure, I was always satisfied with the other Intercontinenntal hotels, for instance, Bali, Singapore, Bangkok and Paris... but I feel extremely disappointed at the Los Angeles compared with the other hotels.
Please strive toward improvement of overall your service.
12 May 2013
Rated 3.0 out of 5.0 by howshap Unhappy about 3 things
1. If you want me to return as a guest, your wifi internet service must improve. Your internet service was so slow that I had to use my Verizon wireless hot spot. When 4G service exceeds a hotel's internet speed, that's a problem.
2. The food in the restaurant was sub-standard as was the service received when I dined there on Thursday night, April 18th.
3. The light in front of my closet never worked. You would turn it on and then after one minute, it would go off.
4. My bathroom was not well cleaned.
25 April 2013
Rated 3.0 out of 5.0 by DCT81 inadequate maintenance
I came to the front desk reporting that my shower was cold on the first morning . On the second morning, it was still cold. Finally, on third, the shower was adequate.
One morning of cold shower is unacceptable. Two mornings, unforgivable..
14 April 2013
Rated 5.0 out of 5.0 by harr lovely hotel
comfortable, convenient, all the amenities, very accommodating staff.
12 April 2013
Rated 5.0 out of 5.0 by Jeffcam Down time in Los Angeles
After long work week I decided to stay at this property. It was awesome. No complaints here. The bar was relaxing, the rooms very nice and up to date and the staff was great securing a client dinner reservation for me.
If you want to just relax and not be bothered by the traffic, noise and masses then this hotel is it.
11 April 2013
Rated 4.0 out of 5.0 by DaisyRock Great staff, location and amazing food
We are fairly picky when it comes to accommodation and were pleasantly surprised with this choice having never used Intercontinental before. Great location for LA general, the most AMAZING food in the restaurant (twice in four days). Everything was great, if its within your budget its a great choice. Would definitely stay again.
06 April 2013
Rated 5.0 out of 5.0 by sursur01 EXCELLENT VALUE AND GREAT STAFF TO TAKE CARE OF YOU.
ONE OF THE MOST ENJOYABLE STAY WE HAD ,
GREAT LOCATION AND AMENITIES
03 April 2013
Rated 4.0 out of 5.0 by Aarti Stepped it up from the last experience
I have had a very bad experience in the past with this property. After hearing back from the Director Suzie who was able to keep her words and really stepped up my stay and made wonderful experience for me. Worth a review on Trip advisor too.
01 April 2013
Rated 5.0 out of 5.0 by Doubledek Great staff and excellent room
We had a memorable stay at the intercontinental. The staff were top rate, knew what was going on etc. The town car was a bonus for shopping in Beverley Hills. Would recommend this hotel.
31 March 2013
Rated 5.0 out of 5.0 by BBfrmNJ The best part of our trip
We should have had a comfortable 4.5 hr flight to Los Angeles and arrived at the hotel by 7:00pm, but instead, we did not arrive until after midnight.
I had called earlier to let the hotel know we would be late in arriving and the hotel assured me there would be no problems, and asked if there was anything they could do for me. My only request was for a couple of bottles of water to be in my room.
Exhausted and completely spent from the travel, we were greatly appreciative of the ease of checkin and the general comfort and quality of the upgraded room we received when we finally did arrived.
A plate of fresh fruit with the bottled water was a nice added touch when we got to our room.
The staff was great, and very helpful during our entire stay, and we really appreciated it and look forward to our next visit.
27 March 2013
Rated 5.0 out of 5.0 by Topanga Our 1st choice in LA
Have stayed here frequently since our first stay five years ago. The staff is friendly and helpful, the hotel welcoming and the accommodations lovely, clean and comfortable. Everyone, from doorman to room service waiters make us feel they are dedicated to making us feel at home----and we do. In-room dining, restaurant and lounge all offer great food with a diverse menu. A terrific value.
22 March 2013
Rated 3.0 out of 5.0 by RKRLAW So so experience, not representative of other Intercontinental properties
Bed and pillows very hard. While watching movie, it froze 5 times. Staff could not fix it, yet were resistant to refunding price of movie, even though we had not seen even half of movie. Television channels limited.
10 March 2013
Rated 3.0 out of 5.0 by Trishal Very nice Hotel but in dire need of a refurb.
Whilst we enjoyed our stay, we felt the hotel was in dire need of a Refurbishment or upgrade. The entrance foyer and ground floor areas were very good & most inviting but the room needed some improvements.
The Aircon unit was so noisy that we were unable to use it at night and with the fridge also loud, we could have had very restless nights, if we had used it. The corridors were dull and dim and needed repapering.
The Ice Machine on our floor (6th) didn't work, so had to travel to other levels to obtain same - even after reporting the fault.
The valet parkers forgot our car on the first morning and had to wait over 20mins for delivery. Our rate included Valet parking and Internet but had to get them removed from our bill TWICE.
As Non coffee drinkers we regularly had to ask for more TEA pods for the machine, even after leaving notes.
The one saving grace was the STAFF, who were excellent - very helpful and courteous and very very friendly.
05 March 2013
Rated 5.0 out of 5.0 by ELF5 Great service, Comfortable room and service.
From the moment I returned to the Intercontinetal on my most recent stay, I found the staff to be friendly, helpful and very accommodating.
Elyssa (sp?) at the Front Desk was particularly helpful on any and every occasion that I had questions or needed assistance. She immediately recognized and addressed me by my proper name.
She is an excellent representative of the Intercontinental Hotel. It is because of the fine staff from the moment you enter the Intercontinental Los Angeles Century City that causes customers to have brand loyalty to you property in Century City.. There is a friendly warm and yet sophisticated atmosphere.
28 February 2013
Rated 2.0 out of 5.0 by shelley2977 Horrible hard bed, sunken sofa ! Fragrance in carpet.
We arrived for my husband's birthday weekend and dropped off our luggage in an executive king suite without noticing what shape the room was in before leaving for an outing w friends. Back at 11pm my husband sat on the sofa in the livingroom area to watch TV only to sink down 2 feet .
The brick hard mattress had only a flat sheet instead of the normal fitted sheet on it. When i pulled up the flat sheet the mattress was worn and old.
We tossed and turned all night and at 6am woke up with horrible back aches. I did call the front desk at around 1:30 am during my frustration and spoke w Ted who told me they had never had a complaint about mattress comfort in this hotel. He then told me to " have a nice day".
At check out i told the girl that i had another reservation for the 9th and i was concerned about coming back and getting a bad room and bed and guess what, SHE OFFERED TO CANCEL THAT RESERVATION!!!!
Now that's great customer service is it not?? She did apoligize that i had a bad nights sleep though and she would report it to her supervisor. really? who cares?
I am visiting Mark Hopkins in San Francisco on the 15 and 16th and I know they are better then this hotel.
25 February 2013
Rated 5.0 out of 5.0 by GD76 Great hotel and lovely staff
Spent just the one night here, meeting up with my parents at the end of their 3 month trip around the US. The hotel was fantastic. Nice lobby area, big rooms with very comfortable bed, and great staff. In particular, Terry, in the restaurant was a stand out. My parents had eaten there the previous night, and when the three of us arrived for dinner, he greeted us like family. Hotel is located close to Beverly Hills with a free car service that drops you right on Rodeo Drive. Only negative is the lack of a business centre, there is just a single computer with printer located in a very odd cubicle next to the check in desk, looks like an afterthought. Highly recommended.
24 February 2013
Rated 5.0 out of 5.0 by TommyJ Service
Every single hotel employee was extremely friendly and helpful. They truly "delighted" us in every way! Thanks to everyone!
16 February 2013
Rated 4.0 out of 5.0 by Poppa2 Spacious Room
Overall the experience was very good although there were a few negatives.
1. I feel that it is outrageous to charge for WI-FI when the room rates are so expensive. It gives one the feeling of being nickeled and dimed at every turn.
2. It would be nice to have a refrigerator in the room other than the one holding $5 bottles of water.
15 February 2013
Rated 5.0 out of 5.0 by Wallaby Always comfortable
I think this hotel is the best of Intercontinental hotels in U.S.
Especially staff service level is excellent !
Thank you so much.
14 February 2013
Rated 1.0 out of 5.0 by Pnappi4 Plumbing issues
My room had plumbing problems, water was extremely hot, no cold water. Could not shower. I called front desk to inform the. When I checked out, no acknowledgement of problem. When I mentioned to the check out clerk, they were not aware of an issue. Wow! For the amount I paid for the room, and no shower. Really disappointed
13 February 2013
Rated 1.0 out of 5.0 by SA2010 Needs an Overhaul
This property has seen better days and needs an overhaul. The paint, wall paper, carpet, window treatments, and furniture were either chipped and peeling or stained. The room smelled musty and smoky. Expected a lot more considering the location and the InterContinental name.
12 February 2013
Rated 5.0 out of 5.0 by Bazlena Great Service, very friendly and professional
I had a great stay, enjoyed the services of the professional staff, and the black Mercedes
28 January 2013
Rated 5.0 out of 5.0 by MTMT Another 5 Star Experience and Exceptional Value
After a fantastic visit last year, we decided to stay here again and we were very happy we did. We were upgraded to a deluxe suite on arrival (we do have a high status) but mentioned that last year we had been given a better upgrade and the very helpful staff then offered us the luxury suite again. The suite was great and better condition than we remember from last year so I think it may have had a makeover. Beds are very comfortable and walk in robe and 2 toilets are great facilities to have. Having a wet bar area is really handy as well as it means you can have a quick breakfast/lunch in the morning (grocery store close by) and then clean up yourself quickly.
The weather was great so spent a lot of time in the lovely pool. A great thing we found out this time is that you have access to the steam and sauna room which are both wonderful and they also have showering facilites there with high quality shampoo, conditioner etc.
Since last year a small shop has opened that had great souvenirs and clothes to buy (if you forget something and have to have it asap). Also, free coffee and tea facilities are available to guests in the lobby...the tea choices were great.
The hotel also has a town car that you can organise to take you to places close by and this is a very nice extra to have. Longest wait was only 10 minutes and all the drivers are fantastic at driving (good to know after some of the taxi rides you may experience).
Staff are all very knowledgeable and helpful, if someone can't help you they will make sure they find out for you and all our queries were followed up making for a great experience.
26 January 2013
Rated 3.0 out of 5.0 by Jp123 Nice hotel, but look outside for dining options.
Staff (their best asset) is great and very attentive, especially Karen and Efrem. Very nice property, but after a week you begin to see some of the warts. Some housekeeping issues in public areas (e.g. scuff marks on the walls, hand prints on staff doors). However, and more importantly, my room and bathroom were extremely clean and always stocked with soap and shampoo. Food and beverage is not their best effort, but the burger and breakfast buffet were ok. Need to replace the bed. It's not on par with heavenly beds (at least the one in my room wasn't, as none of the others in our group complained about their beds).
25 January 2013
Rated 5.0 out of 5.0 by ESADL Perfect Stay...
Fantastic Place to stay. Brilliant team of staff, comfortable, elegant, great food, an 11 out of 10!!!
20 January 2013
Rated 5.0 out of 5.0 by Stephan44 Energetic Staff
The staff went out of their way to assist in a comfortable visit and are very knowledgable of the area.
12 January 2013
Rated 1.0 out of 5.0 Disappointed
Ok you asked for a review, here you go.
We came here with our three little children becuase we were married here 6 years ago when it was the Park Hyatt. We thought it would be cute to come back with our expanded family. The experience was very disappointing. They did give us a corner room, because I paid for the extra view which was nice. When we went up to our room, the hallway smelled like cigarettes masked with some strong floral fragrance. It just didnt smell clean. When we got to our room, we had them open up the sofa bed which was beyond uncomfortable even for a sofabed. Luckily the kids slept on it and they didnt care. But even sitting on it, you couldn't sit on it without falling into the middle. It was clearly an old old sofabed. The room looked decent and fairly clean which was nice and it had two nice flat screens and a keurig. My favorite part about the hotel. In the morning I went downstairs with my little one and tried to have breakfast. I had to wait 10 minutes then flag down someone a few times just to get my order. It wasn't busy, they were just not paying any attention to me. This made me angry since I had a hungry one year old waiting to eat. The final day after we checked out we wanted a picture of our kids in the front of the hotel where we took our wedding pictures. We asked a valet to take the picture of us and he seemed annoyed. The worst part is, when a Bentley pulled up, he stopped ( while we were posing with three kids) and started talking to the driver for a couple minutes.. while we were still trying posing!! At that point I had it and we were so glad we were leaving. Also they charge $36 for parking per night. What do they think they are, the montage? Atleast the montage gives you water and hats when you leave.
So Intercontinental Los Angeles, you disappoint, with your horrible winter decor, unfriendly service and old smelly hallways.
03 January 2013
Rated 2.0 out of 5.0 room
i came to this hotel for the name but did not find .same but my stay was
not good my refrigerated in my room was making huge noice
then i talk to sueze she change my room .and have two room in
the hotel .when i went to the new room i that room there where
no heat and bathroom shower was broken so i did not injoy but sueze
was helpfull . but i did have good stay in the hotel
03 January 2013
Rated 4.0 out of 5.0 by jfish Overall very good
Lobby looked great
Furniture in room needs an upgrade
speedy car delivery
02 January 2013