Rated 3.3 out of 5 by 12
Rated 1.0 out of 5.0 by pat69 Nice room but not a god experience
Being a woman by herself I experienced the following:
1. Phone calls during th night waking me up and then stopping
2. Wake up calls - either not done or when cancelled still made.
3. Room service - As I was ill I wanted the food the doctor told me to eat which was simple. I waned chicken & rice only but was given a full dinner instead and was charged for it. 3 times the meal had to be taken back. The staff had been told but it took a long itime for it to be understood.
3. I found that the male staff did not treat me with respect.
31 October 2013
Rated 5.0 out of 5.0 by MosK Comfortable rooms and great service
I really enjoyed my stay and this will go a long way in my memory. I appreaciate the services of all the staff that I dealt with and I just can not take away anything from their reputation and good standing. Please keep it up and the hotel shall always be my first point of call whenever I visit Lusaka.
01 August 2013
Rated 3.0 out of 5.0 by Oscar0505 Internet
The internet was down throughout most of my stay. Since I stay at the Intercontinental largely because I am assured of internet accessibility among other things, so this is an issue for me. While I understand the difficulties of providing internet all the time, particularly in Africa, I found the lack of internet service for several days during this stay excessive.
What I found more disturbing, however, was the loss of my weekend certificate which I presented upon check in, but found it was not credited to my account. That certificate is an Ambassador member privilege which, in this case, cost me a free night's stay. I mentioned this at check out when the certificate was not credited to my account, but the staff told me it would be credited back to my credit card because I had paid in advance. Clearly, that has not yet happened so I'd like to have that done immediately.
Overall the experience was adequate, but these issues made the stay less than desirable.
23 June 2013
Rated 3.0 out of 5.0 by Libran Ordinary
Stayed for 12 nights in Feb-March and was disappointed with one thing or the other every day.
Really Dated rooms especially bathrooms, Moisturizing lotions had a best before date of Dec-12 and they were still being used.
Forgetful staff, No turn down service for 2 days, when asked why it was not done," I must have got busy with something else". Would miss one amenity or the other everyday.
Asked the front desk to organize boxed breakfast for me, instead of organist it i was given the number to room service to call them myself.
Quality of Room Service Food & Beverage was below par,
Worst icecream i have ever had in my life along with some other ordinary food.
Left feedback with customer care over a week ago and no response as yet.
Overall - Disappointing
30 March 2013
Rated 3.0 out of 5.0 by Ally56 Very un comfortable bed and very poor service
I'm very disappointed with my stay at this hotel,I have been staying at this hotel for the past 30 years and this was my worst stay ever at this hotel.
The person who checked me in gave me a temporary room of which he never came back to tell me that my room was read,when I called the reception I was told to wait ,eventually I went to the reception and I was given a room which had no towels.
I'm not returning to this hotel again.
05 March 2013
Rated 4.0 out of 5.0 by dexdext Great Hotel
Great hotel, stayed over 40 nights. Disappointed that the priority club only awards 2,000 per stay instead of the normal 10 points per dollar spent so I have listed the value as poor.
14 February 2013
Rated 4.0 out of 5.0 by Indigoblu Typical comfort of an IHG hotel. Getting on but what the hotel lacks in mod cons, the friendly helpful staff make up for in spades.
All round comfortable stay up to Intercontinental expectations of service. Is dated and a little tired and could do with a refurb but clean is good! Staff right on the mark welcoming repeat guests and Ambassador members.
My only gripe is pay for Internet. I think we have gone past the days of pay for Internet. So many smaller hotels offer it now it seems unnecessary to do so. It is an essential requirement of business travellers these days.
Otherwise well done, I will return.
26 January 2013
Rated 5.0 out of 5.0 by Wazza4 comfortable room and excellent food service.
Wonderful customer service. Though difficult to single out a particular staff, yet Mrs Mugala of Lusaka's Intercontinental hotel was excellent. Almost all staff were addressing me by name after my second night.
Restaurant staff were courteous and eagerly and professionally serving with a smile. They seem to enjoy their work and one felt welcome. The food was well prepared. The chef must be commended for a job well done!
The fitness center staff were helpful and diligent in their work too.
The only challenge was that there was NO complimentary internet service. I urge the hotel to seriously consider providing complimentary internet service to Gold Ambassador members.
All in all, I am delighted to continue to be a Gold Ambassador member. I would recommend the hotel to anybody, any time.
23 January 2013