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  • 1 888 IC HOTELS
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Rated 4.1 out of 5 by 132 reviewers.
Rated 3.0 out of 5.0 by Average, lot of opportunities - better options out there! Average stay for a 5 star hotel. Check in was easy. Housekeeping staff is very good and helpful. Needs queuing at the reception, there is no line up. Everyone jumps the queue, no such thing as first-come, first-serve. Whoever hits the reception first, gets lucky. We don't have that kind of service here. Also, only 1 person at the reception, need more staff. Saad was helpful and concerned. Customer Service Manager promised us a triple room, but did not accommodate - just false promises. Lot of areas of improvement. Elevator is slow in response. Needs faster response for this size of hotel. Considering it's rated as a 5 star hotel and with the rates being charged, we expect higher standards. Was never followed up by the Manager. Location is close to Haram, approx. 5 mins walk. 10 March 2014
Rated 4.0 out of 5.0 by Great stay Check in was fast and they have a separate desk for IHG Priority Club members. The suite was more than great - clean, spacious, chic and very comfortable. The check out was quite slow due to the fact that one employee was at the front desk (doing a great job handling 15 people at the same time !) - apart from the slow checkout, the staff were great. No gym ? All in all, it was a very pleasant stay. Highly recommended. 09 March 2014
Rated 3.0 out of 5.0 by Average The hotel itself was average. However, staff at the hotel varied from poor to very good. The most disappointing point of our stay was having to deal with the front reception staff. We lost approximately 2 hours of our stay dealing with errors. The most pleasing point of our stay was the cleaning staff who were extremely helpful. If there is one peice of other advice that I can offer is that you need to encourage and establish a queing system. This may sound the expected norm in most countries and establishments but not here. 09 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and great value for money Thanks a lot for every thing that was soo good. Hospitality was great 01 March 2014
Rated 4.0 out of 5.0 by nice stay nice stay warm welcoming specially from restaurant staff this Egyptian supervisor guy excellent room service and welcome package just in such 5 stars hotel you have to have Gym and don't tell me majority of visitors care only about prophet mosque because most of 5 stars hotel have gyp your partner Crown plaza has a gym they used 1 room only but i is fair enough to do my daily exercise Best regards 25 February 2014
Rated 3.0 out of 5.0 by Towels and bed need to be more clean for guest comfort Some towels were not clean and ordered to be changed. And there was no remote for the TV. No recognition for platinum status , unlike other hotels. Balance points from stay were not added to my account so I must claim them 21 February 2014
Rated 5.0 out of 5.0 by Nice Stay Good reception by staff The hotel is great site The rooms are excellent space 20 February 2014
Rated 5.0 out of 5.0 by Every thing was good I like this hotel because of the size of the rooms and the staff are helpful 06 February 2014
Rated 5.0 out of 5.0 by Nice Stay and Professional Staff A memorable stay in this holy city with welcoming & professional staff, I felt being a special guest, i was treated as an ambassador and got a great upgrade. highly recommended. 04 February 2014
Rated 5.0 out of 5.0 by Excellent Hotel I appreciate everyone who made my stay with my family very excelent stay thank you to every one 29 January 2014
Rated 3.0 out of 5.0 reasonable Medina is a seller's market. This hotel should be considered good value. Checked out by very competent and courteous staff member. Fruit plate in room was welcome. 17 January 2014
Rated 1.0 out of 5.0 by Worse intercontinental I ever experienced Staff lacks training, rude, no privileges were offered or given to Ambassador club members, no upgrade, no fruit basket, no newspaper, when called and complained I was told by customer relations we will take of it, nothing happened. I will not stay there again. The intercon around the corner Dar Al Iman is much better by far in all aspects. 17 January 2014
Rated 5.0 out of 5.0 excellent service just need improve the hotel restaurant dinner and lunch menu otion..add few Asian dishes in breakfast also. otherwise everything was perfect. room service food was excellent. 05 January 2014
Rated 4.0 out of 5.0 by Average Experience The hotel was ok. However the housekeeping staff and quality of service were not up to the level of Intercontinental group. 04 January 2014
Rated 5.0 out of 5.0 by Fantastic hotel great location A beautiful hotel. Very close to the prophets pbuh mosque. Very clean, excellent food and service. You will not be disappointed. 02 January 2014
Rated 4.0 out of 5.0 best choice ,decent hotel and good staff this hotel seems to be old but the quality of service and the cleaniess and the big space let you forget any pros . it need to bee renovated to be perfect and even if its little bit far from masjid but it is a great choice to accomadate. thanks for the hospitality . 29 December 2013
Rated 2.0 out of 5.0 by Old room, high price The room smelled like paint, the faucets were old and did not work well, and the bathrooms were not fully cleaned. Moreover, the breakfast and especially dinner had poor selection and bland tasting items. Very, very disappointing for an Intercontinental-brand hotel. 26 December 2013
Rated 4.0 out of 5.0 by In Need of Refurbishment Nice place to stay and in close proximity of Nabi Masjid. Helpful staff and a great wide range buffets offered for meals. However, the hotel is sub-standards for a 5* IHG hotel. It is in need of refurbishment as the hotel interior looks tired and old. Comparing this to IHG London Park Lane/ Westminster hotels and Royal Makkah Fairmont Tower, this hotel does not compare as to what I would expect from IHG 5*, especially as it is in the prime location in for pilgrim visitors. However, the staff are very helpful, once you give them a nudge and food was great. Just felt the hotel needs a desparate refurbishment to bring it to IHG 5* standards. Finally, I was advised by IHG Priority Club reception staff that I would receive 1000 points for staying there but this did NOT ever appear on my statement. Please apply these points to my account. Thanks for your hospitality. 25 December 2013
Rated 2.0 out of 5.0 by Not an Intercontinental experience Though tried -reasonably- to fix the problem (just before checkout) but the room cleanliness and furniture was horrible! the bathroom was not acceptable for a 2 star hotel (except the amenities). the room carpet was wet and they refused to change it! 23 December 2013
Rated 4.0 out of 5.0 by Nice and quite place Nice and comfortable place friendly stuff But there is an urgent need for health club in such 5 stars hotel Even u can make it small in one room as in crown plaza Madinah 21 December 2013
Rated 5.0 out of 5.0 by Excellent stay The hotel is very clean, neat, and quiet. It’s what you want in spiritual journey. Excellent customer relation manager. I was well recognized as an Ambassador client. It might not be your typical 5 star hotel but within the 3-4 Stars hotel. The staff are very helpful and smiley. It’s not far from harm masjid but an extra 2 blocks walking to get there. The hotel definitely need refurbishment from top to bottom. I felt the number of staff are less! I didn’t have a problem with the elevators but there are quite few. I would guess in high season there will be a waiting timing to think about. Food service is good. I would recommend it and I would have as one of my first choices for any stay in Maddinah 19 December 2013
Rated 4.0 out of 5.0 by near to Haram one of the best things in this hotel is being near Haram 18 December 2013
Rated 4.0 out of 5.0 by Parking Parking lot was not available although it was mention in my booking , The bill boy is not fast as other five stars hotels My wife and my daughters get the bags by themselves 10 December 2013
Rated 4.0 out of 5.0 by Comfortable classic room and good service. good service ,nice place and many facilities but how come 5 stars hotel like intercontinental has no health club you can do it even ib small scale like Crown Plaza Madinah 07 December 2013
Rated 5.0 out of 5.0 by Excellent Hotel and Memorable Experience It was a memorable experience for the whole family! Would like to thank from mr Ali in reservation to Mr Yahya at Ambassador check in for their help and hospitality. I booked a suite and it was wonderful. Breakfast buffet was also great. Would definitely visit it again. 27 November 2013
Rated 4.0 out of 5.0 by It was good After problems at check-in the Front Office Manager arranged averything for my satisfaction. 24 November 2013
Rated 1.0 out of 5.0 by Algilani2020 Bad management and below standard in services comparing to other IHG Hotels. the rate was changed without any reason and the manager said that it was the receptionist mistake and the difference will be deducted from his salary. so I decided not to Punish the receptionist because he was trying to give me best offer and I paid the cost decided by the manager from my own wallet with no regretion. I believe it should be downgraded to 3 stars hotel. 20 November 2013
Rated 5.0 out of 5.0 by Chef Ibrahem I just want to thank Chef Ibrahim who made this stay so different and lovely for me and my family. 18 November 2013
Rated 5.0 out of 5.0 by Outstanding customer service It was pleasure staying at this hotel. Staff was very cooperative and helpful. Thanks 11 November 2013
Rated 5.0 out of 5.0 Very Professional service | Walking distance to Haram In simple words, Awesome service, courteous staff, superb room service, caring attitude. I call it very much human & respectful. In last many years if my stay around the Globe, I must say I like this property. Thanks IHG. 03 November 2013
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InterContinental Dar Al Hijra Madinah

  • King Fahad Street
  • Madinah Al Mounawarah , 41455
  • Saudi Arabia
  • Front Desk +966-14-8207777

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, English, Hindi

Pet Policy

Contact hotel for details
  • Local Time

    4:39 PM
    • CHECK-IN

      4:00 PM

      2:00 PM Late Check out Available


    • Saudi Riyal ر.س.‏ (SAR)


    • 2 Room(s) with Accessibility Standards
    • Parking