Rated 4.4 out of 5 by 58
Rated 3.0 out of 5.0 by DTMES Comfortable bed, great night sleep as long as you're not in the room backing onto the cleaning/ linen cupboard!
The hotel is quite far out of the main centre. We took the metro or taxi into the centre. Our room was adequate in size, not huge. Coffee, tea sachets as long as you don't drink a lot you'll be fine as only 2 milks. No bottled water in room. Our room was next to the cleaning room/ linen cupboard - staff start going in there at 6am and the door squeaked. Bang, squeak every couple of minutes from 6am onwards is not what you want from a 5 * hotel. We complained to the front desk and the cleaning staff. Did it make any difference? NO, next morning 6am bang, squeak! Prices of drinks at the bar are ridiculous. A 'dram' in the bar cost 1 Euro less than a 70cl bottle of the exact same blend in duty free! Ridiculous. We always went out. Breakfast was really good, large selection and choices, but hot food selection was always only ever 'warm' never hot, but still tasty. All in all it was a nice hotel, but wouldn't choose to stay there if there wasn't a 'deal' on, too far away from the real Madrid experience.
06 October 2013
Rated 5.0 out of 5.0 by Radclifferoamer63 Guaranteed comfort and professional staff
The Madrid IC fully lives up to the group's reputation for all-round comfort and professional service. Bedroom and bathroom facilities were excellent. The staff demonstrated a good balance of professionalism and friendliness.
01 October 2013
Rated 5.0 out of 5.0 by GarryM Excellent 3-day stay
We had an excellent stay for 3-days and we received an upgrade to a Club Room.
The Concierge was exceptionally helpful and knowledgeable in giving tourist advice, plus making a booking at a Restaurant that did not speak English.
The restaurants in Madrid are excellent, but we had a great meal one night in the hotel, as good as any other restaurant we used. We will come back....
24 September 2013
Rated 5.0 out of 5.0 by chperu Felt VIP from the beginning
This is the fifth time I stay at the Intercontinental in Madrid and I would never consider a different option in my next visits. All my stays have been wonderful, but this one was more special.
I highly recommend the Hotel, specially if you are a member of the Club
21 September 2013
Rated 5.0 out of 5.0 by asesor Excellence place...
Is a very nice location... near to a principal avenue and important squares...
17 September 2013
Rated 4.0 out of 5.0 by asesor Comfortable bed and room service
the place is excellent except the treatment received by reception staff at night on my arrival Madrid
16 September 2013
Rated 4.0 out of 5.0 by Pol75 Great Classic Hotel
Good location, classic, excellent staff an service!
14 September 2013
Rated 5.0 out of 5.0 by Profje Unique experience
The Royal Suite was given to me for a very special rate. This was a unique experinece - the best suite I have ever had. My colleagues were quite jealous. While appreciating that this was something special and one-off, we noted that the Intercontinental Madrid is an excellent hotel. In particular, having been there so many times, we are delighted about the staff in the Club Lounge and the restaurant.
14 September 2013
Rated 3.0 out of 5.0 by Raed11 Reception
It took longer than normal to check me in.
I didn't receive my daily news paper as a priority/IHG member
I didn't receive my welcome fruite basket as a priority/IHG member
01 September 2013
Rated 4.0 out of 5.0 by Alfon36 Great service
Enjoyed our stay at the Intercontinental Madrid especially the club and daily sumptuous breakfast. Service was excellent. Had to take the Metro to the major attractions but that was fine as it wasnt as noisy in the street as places in Gran Via
24 August 2013
Rated 4.0 out of 5.0 by Guadiaro A very pleasant stay. As Always.
We regularly stay at the Intercontinental when in Madrid. We have been doing so for the past 10 years.It is so pleasant to be recognised by the staff in almost every department from Carmen and Fatima at the switchboard to the concierges, and the receptionists.
Everything during our stay was most enjoyable, if any suggestion for improvement can be made it is the setting of the Club lounge in August.
That was a disappointment particularly if one has used it as often as we have during any other month of the year.
I understand that it is an expense to have so much available during the low season, but then it no longer represents value for the customer so an alternative option or suggestion should be made to the customer on registration.
Thanks to a wonderful team at the Intercontinental Madrid
18 August 2013
Rated 5.0 out of 5.0 by Henio Great time
It was a great experience to be again at Intercontinental Madrid.
Perfect in each detail. Staff is always ready to turn your stay easy and delightful. Concierge works to help you with anything you need in the city. It is located in one of best part in Madrid, easy access to and from anyplace. Reaaly great.
02 August 2013
Rated 2.0 out of 5.0 by mmurad Not too Happy
As a gold member which almost 3 weeks booking, I got a room without a window even thought I was on the club deal. The only thing that I can say was good is the door man carlos and the lady who answer the phone Fatima...there were really very nice and helpful. The rest it was just normal.
Another bad experince I had, they told me that teh club close at 11:00PM...but at 10:30 PM the service guys told us to leave at 10:30 which is really not a good way of representing the hotel image.
02 August 2013
Rated 5.0 out of 5.0 by Mirabelle High Quality Stay in Madrid
Check-in was protracted and drawn out but eventually reached my room which was lovely with a balcony overlooking the rear of the hotel. I felt breakfast was over priced for what was on offer and certainly compared to other IHG properties. Concierge was helpful with restaurant recommendations. Metro station 2 minutes away so easy to reach all parts of city.
28 July 2013
Rated 4.0 out of 5.0 The hotels best asset is the staff
Knowledgeable. Serviceminded. Always there with a smile,
This is the 2nd time I have stayed at Intercontinental Madrid. It is a nice hotel. It is not amongst the best hotels I have stayed in, but the staff there make the stay very pleasant.
The Club Lounge is brilliant, Not for the evening nibbles (they are quite boring and end very quickly). Not for the afternoon tea. But for the breakfast - the chef is wonderful and the waiters are very nice.
Being a Platinum Ambassador I have been spoilt by several IC hotels with very surprisingly good upgrades of room.
Not in IC Madrid - the "upgrade" is a Clubroom (already reserved and paid for) but with a view of Paseo de Castellana.
So the "upgrade" is a noisier room with a small window facing the street....
20 July 2013
Rated 5.0 out of 5.0 by RichardAndorra Good business hotel
Booked a Club Room which grants access to the Club Lounge on the first floor.
This was my third stay at IC Madrid and the hotel lived up to expectations. Rooms are with classic furnishings and nicely appointed which make you feel immersed in the grandeur of the city. Rooms are clean, comfortable and lack nothing. All the amenities that you are used to from other IC properties can also be found here. Towels were new and of great quality, very heavy and fluffy. Attention was given to profile information such as pillow preferences etc. Minibar well stocked.
The lounge on the first floor can be accessed via elevator or quick walk up a grand staircase and you can check in and out there. Breakfast has a decent selection, perhaps not opulent but adequate. There’s the egg menu from which you can choose a freshly prepared egg dish. If you like eggs and potatoes I can highly recommend the “tortilla española” which was fluffy and very well made. You’re welcomed by staff who promptly offer freshly squeezed orange juice and water and take your order. At other times the lounge features snacks, sweets, soft drinks, coffee and through its elongated layout offers some privacy to sit and relax.
Overall the hotel reflects the high standards of the brand. One word of caution, however, is about the prices of consumables such as minibar and items on the room service menu which appeared rather excessive. Since I have not had a chance to go out for dining I am not sure if it is line with price levels for food and drink in the city but you be the judge.
I added a few pictures which I took with my blackberry so please excuse the quality.
12 July 2013
Rated 5.0 out of 5.0 by asesor Comfortable all services.
Its was a wonderful experience ... beautiful place.
10 July 2013
Rated 5.0 out of 5.0 by Alyona Very good stay
Thank you for very nice stay. Staff was very friendly and professional. All issues were resolved immediately. Very good location in few minutes from metro.
08 July 2013
Rated 5.0 out of 5.0 by Garzo Excelent service
Great experience...is like being at home away from home
07 July 2013
Rated 4.0 out of 5.0 by cigno2nero A nice place to stay
The Intercontinental in Madrid is a nice hotel to stay. The location is very good and the staff friendly. Cars are not allowed to stop for a long time so drop off and pick up might be a bit quick and the hall might be full of people waiting for celebrities and/or politician. Breakfast is very good. Club rooms are spacious and quite, with a nice view. Recommended!
05 July 2013
Rated 2.0 out of 5.0 by Rusty77 Uncomfortable Bed, Rude/Unkowledgeable Frontdesk Staff
The bed was uncomfortable and slanted down at the head and in the middle, making for a poor night's sleep no matter where you laid on it. The final bill was inaccurate. When we checked in, we were asked if we wanted to upgrade to Clubl privledges. After asking about the details, I agreed to the upgrade charge. Being an ambassador, my room upgrade is guaranteed. Only later did we found out the club information was completely wrong. I went to the front desk and asked to cancel the access for the rest of my stay. The night staff, I assume the desk manager, was not only unaplogetic, but made me feel like I was the one in the wrong. I was not even asking for money back, only to cancel the access for the next two days. I have stayed at ICH's in NA, Asia, and Europe and I have been a Royal Ambassador. I would have to say that ICH Madrid ranks near the bottom of my ICH experiences.
The pluses were the bar staff was very friendly (even with the $9 12oz bottle of water and $25 for a shot of Talisker) and so was the conceirege and doorman.
14 June 2013
Rated 4.0 out of 5.0 by DJHork Nice property, good location, pleasant staff
Stayed here for a long weekend in late May. Property is nice as expected for an InterCon, although there was some construction going on outside/near the front entrance. Staff are very friendly and accommodating. As an Ambassador member, at check-in, I was informed that I was upgraded to a Club room, however, I was also informed that there would be a 45Euro surcharge per night. Room was a nice interior room overlooking the courtyard. Not sure it was any better than other rooms, except it did have a nice balcony, which overlooked a bar area in the courtyard. Fortunately, patio door kept out most of the noise. Club staff were very nice. Other hotel staff were also very nice, but the hotel didn't really implement all Ambassador Club amenities. Other than disappointment of lack of Ambassador Club acknowledgement and extra surcharges for Club upgrade, I enjoyed my stay at the Madrid InterCon.
05 June 2013
Rated 2.0 out of 5.0 by Cesariogg They do not care about loyalty program
i am a platinum ambassador, they tell me they gave me a upgrade, but the room they gave me was smaller that my friends that have a normal room, the batroom have hair in the shower, and the bed was dirty, this was very bad for me. I always stayd in intercontinental madrid when i come here but this was very bad and first time. i ask if they can change my room and they say i was upgrade, i tell them to give me a normal room and they tell me they where full. this was not right becouse i when online and they where room they do not care about people loyalty to a program
28 May 2013
Rated 3.0 out of 5.0 by hassouna BAD EXPERIENCE
I WAS IN MY HONEYMOON IN EUROPE RECENTLY AND I HAVE A COMPLAIN ABOUT SPAIN AT THE INTERCONTINENTAL HOTEL
IN MADRID .
AS AN AMBASSADOR MEMBER IN THE INTERCONTINENTAL HOTEL MADRID, I GOT AN UPGRADE TO A SUPERIOR ROOM WHICH IT WAS AT THE CLUB FLOOR BUT WITHOUT ANY FACILITIES OR ACCESS TO THE LOUNGE.
PLUS I HAVE BOOKED WITH A PACKAGE FOR THE MUSEUM WHICH IT WAS NOT AVAILABLE IN THE SYSTEM AND I HAD TO INSIST TO GET IT BECAUSE I HAVE PAID FOR IT SO I RECEIVE IT LATER IN THE AFTERNOON SO I LOST ONE DAY OF THE PACKAGE.
I WAS WELCOMED AS A HONEYMOONER AND AS AN AMBASSADOR MEMBER WITH A BOTTLE OF WATER SO AFTER TALKING TO THE
MANAGER, I HAVE RECEIVED 5 PCS OF STRAWBERRY AS A COMPLIMENT FROM THE HOTEL.
I WAS REALLY SHOCKED AND SURPRISED FROM IT.
ON THE CHECK OUT, AFTER ASKING IF THERE IS A GIFT FOR THE AMBASSADOR MEMBER, I WAS OFFERED A SMALL BOX OF PAPRIKA POWDER
FOR COOKING WITH PRICE ON IT 1,34 EURO
IT IS NOT QUESTION OF VALUE OF THE GIFT AS MUCH AS THE WAY OF OFFERING IT AND AFTER ASKING FOR IT.
24 May 2013
Rated 5.0 out of 5.0 by Center Great Service!
My first time at InterContinental Hotel in Madrid. Will definitely stay here during my next visit to Madrid. Service in all areas was fantastic.
22 May 2013
Rated 5.0 out of 5.0 STAY AT INTERCONTINENTAÑ MADRID
EXCELLENT HOTEL, STAFF, LOCATION... I STRONGLY RECOMMEND THIS HOTEL.
21 May 2013
Rated 5.0 out of 5.0 by andy3 home in madrid
the intercon madrid continues to be my second home in madrid
18 May 2013
Rated 5.0 out of 5.0 by Dubaiman A real intercontinental
The only intercontinental within Spain worthy of the good name of intercontinental, having stayed at all of them the others could learn from the Intercontinental Madrid
12 May 2013
Rated 5.0 out of 5.0 by raulr Good
Good, bit expensive for what you get in return.
Location is not good.
10 May 2013
Rated 5.0 out of 5.0 by andy3 thank you
as always my second home in madrid
i always feel welcome
25 April 2013