Rated 4.5 out of 5 by 90
Rated 5.0 out of 5.0 by Mel2014 Excellent Stay
We loved everything about this hotel. Excellent Club Lounge, Excellent Concierge services.
08 February 2014
Rated 5.0 out of 5.0 by AYiakoumi great service and decent hotel
Had a great stay here. The staff were excellent with helping a problem (airline lost my suitcase).
06 February 2014
Rated 5.0 out of 5.0 by Mitch67 Habitación con terraza
Unas vistas increíbles. Habitación excelente. El desayuno en la terraza en primavera no debe tener precio, pero en Enero...
04 February 2014
Rated 5.0 out of 5.0 by MaríaDF Trato cálido para huéspedes frecuentes
Después de varias visitas, el personal siempre ofrece un trato amable y cálido. La estancia en el hotel siempre garantiza descanso y cordialidad. Los servicios de alimentos también suficientes.
03 February 2014
Rated 5.0 out of 5.0 by Bicolana Felt valued
My first night in Madrid for a few years.
Front desk manager was keen to please and allowed me to check in much earlier than normally allowed.
Concierge was attentive and knowledgable, knew where the closest Starbucks was(always important for me).
Breakfast was good. Room was well furnished and very clean if a little on the small side for the brand.
I'll definitely stay there again.
03 February 2014
Rated 5.0 out of 5.0 by Latin America Guy Club level staff
The staff was so professional and their attitude and service outstanding when needed assistance or guidance during my stay
30 January 2014
Rated 5.0 out of 5.0 by CharKay GREAT WEEKEND IN MADRID
We stayed in CLUB LEVEL room. The food and service was great in the club lounge. The free WI-FI access was a huge plus. Easy access to the metro system to get to Plaza Mayor and other parts of Madrid. Concierge was also very friendly and helpful with information and securing dinner reservations for us. Would definitely stay here again.
29 January 2014
Rated 1.0 out of 5.0 by Cesariogg buen hotel pero personal de recepción fatal
La verdad que la experiencia fue fatal, siempre que vengó a madrid trato de hospedarme aquí y me había atendido muy bien pero esta vez fui con un amigo el cual quería otro hotel pero por mi insistencia nos quedamos en este. Fui el año pasado Royal y este año baje a pkatinum porque me he comenzado a quedar en otra franquicia y son estos puntos los que me hacen quedarme en otra franquicia. el trato de recepción fatal me dice para terminar que me dieron uno grade y es mentira creo que el hotel no tenía habitación más pequeña porque sino me la dan también. Deben revisar sus políticas, porque de madrid salí y me hospede en el intercontinental de park lañe en Londres y ellos sí saben tratar a un cliente, la diferencia fue de la noche al día. Última vez que le doy una oportunidad al Inter de madrid no me quedare más. Me da pena porque el personal de considere y el de la puerta son muy buenos pero en mi vida e visto peor trato en un front desk, y testigo es mi amigo que estaba conmigo porque ahora para cubrise dicen cualquier cosa. Hasta la supervisora del front desk estuvo muy mal, quise irme pero me dijeron que ya estaba propagado y no se podía. Hoteles como esté para la cadena Inter dan muy mal ejemplo y teniendo tan buen personal en concierne y los que te dan la bienvenida da la entrada. Para el personal del front desk un cliente récord de IFC es igual que basura, debería aprender de otros intercontinental que sí hacen bien su trabajo.
29 January 2014
Rated 5.0 out of 5.0 by Jess18 Great location hotel and staff
We had a great time and would definitely come again
25 January 2014
Rated 5.0 out of 5.0 by Monsier Gilbert Ubicacion e Instalaciones
En general fue de nuestro buen agrado y conformidad todo en la estadia. Su personal muy cordial, atentos, e idoneos y bien capacitados en su labor.
25 January 2014
Rated 5.0 out of 5.0 by CXMorales Bar none Best Hotel In Madrid!
1 - The Staff can't do enough to ensure that your stay is memorable. I was blown away by the fact that when I walked through the door, the Doorman, recognized me, and welcomed me back to the hotel.
2 - The hotel is a block away from the Metro, which if you have an issue paying 30.00 Euros vs. 4.50 Euros to get from and to the airport like I do, it is more than convenient. To me it is a no brainer. If you want to go towards the “Centro” Chueca, Gran Via, etc. The Ruben Dario Metro Station is 2 blocks from the hotel. The Gregorio Maranon Station is one stop away from Renfe’s Nuevos Ministerios is 1 block away from the hotel. This place is definitely well located!
3 - Always ask the front desk if they are offering the access to the Club lounge at check in. The free breakfast and afternoon cocktails and hors d’oeuvres are worth the access upgrade!
4 - The location is one of the best, and safest of all Madrid and if you don’t mind using public transportation to go everywhere, this hotel is perfectly located for that.
5 - Rooms are comfortable, the marble in the bathroom is gorgeous, the rooms are quiet and the bed is extremely comfortable. The selection of TV Channels for whatever time you are in the room is great and the internet service is FAST!
I go to Madrid at least once a year, and for me, there is no other hotel in the city. This hotel is the Jewel of Madrid!
25 January 2014
Rated 4.0 out of 5.0 by Morgan in the US Awesome room
Very much enjoyed this stay, I'll be back! Actually, I've already been back, but this was a great experience.
22 January 2014
Rated 4.0 out of 5.0 by Morgan in the US Enjoyed my stay
Very nice property. Unfortunately there was construction going on on the room across the hall. There was a lot of noise for two of the days and we checked out and moved to another hotel. Other than that, it was a great hotel and I will try it again on my next trip to Madrid. Great location and very well appointed.
I don't recall getting any special attention for being an Ambassador.
22 January 2014
Rated 5.0 out of 5.0 by LukeBerlin Schönes, klassisches und komfortables Hotel
Ich habe ein verlängertes Wochenende im Interconti Madrid verbracht und war insgesamt sehr zufrieden. Vom Check-Inn bis Check-Our lief alles problemlos und entspannt ab. Das Zimmer war sehr komfortabel. Großes Bad und eine gute Matratze haben den Aufenthalt im Interconti sehr angenehm gemacht.
16 January 2014
Rated 5.0 out of 5.0 by Brbell Great Service
An excellent hotel and and a very good example of the InterContinental brand.
The staff are very courteous and attentive, and highly professional in their approach.
The quality of food is first class, and the legendary Sunday Brunch is a meal that must not be missed.
16 January 2014
Rated 5.0 out of 5.0 by whatever1111111 Attractive hotel
There is an understated, old fashioned air to this hotel. It is very smart and well kept. I thought that the breakfast was excellent. The wifi connection was hopeless and failed moments after it was connected and re connected. This was not a problem for us but it would have made working in the room impossible.
14 January 2014
Rated 5.0 out of 5.0 by Beowulf servicio de hospitalidad
Llevo mas de 20 años quedandome en este hotel, mas si se toma en cuenta que lo conoci como Madrid Hilton , Intercontinental ha hecho un esfuerzo para mantenerlo entre los mejores de Madrid, basicamente es un buen hotel 5 estrellas ,con un personal magnifico y muy profesional
13 January 2014
Rated 5.0 out of 5.0 by Ed6822 Great service
Great location, great service needs to be updated,. I would stay again at this location
08 January 2014
Rated 5.0 out of 5.0 by ELITEAMBASSADOR Meets Most Expectations From an Intercontinental
We stayed at this hotel in December for 4 nights.
The hotel met most of our expectations.
The only two negative items were:
Club Lounge was un-attended for significant periods of time and the snack/canape offering in the evenings was very poor (whenever there was something left that is)
Mattress quality in our rooms (which were club rooms btw) was not good. Springs could clearly be heard and just was not a high quality mattress. Same applies to the pillows and bed coverings.
You can regard everything else as positive in this hotel.
Overall I would recommend this hotel. It meets most expectations from an Intercontinental. If they improve their service in the club lounge and the mattress and bedding quality then they will be in par with most other intercontinental hotels I have stayed in.
06 January 2014
Rated 4.0 out of 5.0 by hoddel Maengel
2 Dinge die uns nicht gefallen haben:
- Zimmer zu klein mit wenig Ablageflaechen fuer 2 Personen. Man konnte nur auf dem Bett liegen, wenn man sich im T´Raum aufhalten wollte
- gebrauchte Trinkglaeser sind zwar abgeraeumt , aber nicht erneuert worden
06 January 2014
Rated 4.0 out of 5.0 by cmk22 Great Stay in a Beautiful City!
Intercontinental Madrid offers more than comfortable amenities and very attentive front desk staff who were always happy to assist. There is a great hotel bar that offers a variety of tapas and light fare for late night lounging, often with live piano music. Located in more of a business district, tourists will find the metro line a block away and enjoy the tranquility the area has to offer. Perhaps our only challenge was the temperature control in our room - always a little too hot. Overall, a great stay in a beautiful city!
05 January 2014
Rated 5.0 out of 5.0 by ksks Great Service, Pricey
Everything about this hotel was fanatastic, my only gripe with the price of breakfast and drinks at the bar.
The staff was fantastic, I just have a problem paying $8 for a bottle of water at the bar, or almost $50 for breakfast.
I guess this is probably normal for a hotel of this caliber but still a shock to me.
03 January 2014
Rated 5.0 out of 5.0 by Swen very good stay
Thanks to the concierge Alejandro, David, Carlos and Carlos
02 January 2014
Rated 5.0 out of 5.0 by Peter72 Very pleasant stay
* A well run 5* hotel with excellent staff, great service and nice accommodation
* Great complimentary Royal Ambassador upgrade to a quiet top floor club room with terrace and club lounge access
* A convenient location, next to an underground station so easy connection to the city centre and airport.
* I feel very comfortable returning to the Intercontinental Madrid who really cares about Royal Ambassadors Members
10 December 2013
Rated 5.0 out of 5.0 by sjdj awesome
a very good experience, I was eager to try the highest line IHG and I have been very satisfied!
that sleeping sonbre a bed that seemed cotton is very pleasing.
The exquisite treatment staff and breakfast!
In the future I will definitely repeat!
28 November 2013
Rated 4.0 out of 5.0 by JBMAD Relax Stay
The staff were very friendly and helpful. Its my pleasure to have a weekend break in Madrid. Would recommend the hotel definitely, easy access to city center and only few minutes away from metro station.
If you are IHG members, you will get free Wi-Fi.
22 November 2013
Rated 5.0 out of 5.0 by Jose994 Una vez mas Excelente/Amazing once again
Me he alojado durante el último fin de semana (2 noches) una vez mas en el Intercontinental Madrid. Dado que tengo la tarjeta Ambassador, inmediatamente me realizaron un upgrade a una suite con balcón con unas impresionantes vistas a la Castellana.
La atención de todo el personal del hotel, como siempre, inmejorable. Especial mención al personal del Club Lounge, siempre dispuestos a dar un consejo, una recomendación, etc, y lo mejor: SIEMPRE con una sonrisa en la cara, y con una educación y amabilidad exquisitas.
No se puede pedir mas; si se quiere ir a un hotel de lujo en Madrid sin fallos ni imprevistos, y con comodidad y tranquilidad garantizadas, Intercontinental es sin duda la elección.
Gracias por todo,
17 November 2013
Rated 5.0 out of 5.0 by jlhdfw Perfect location
Staff was excellent, location was perfect...not too far from tourist area but not right in the middle either.
13 November 2013
Rated 5.0 out of 5.0 by ctryan Excellent stay
Hotel is terrific. From the moment we arrived, they made us feel welcome. Terrific buffet breakfast, and Club Rooms have a beautiful lounge with snacks/drinks available to guests. Clara, in particular, was so lovely, kind and helpful! Walkable to most of the major museums in Madrid, or, very close to transportation.
03 November 2013
Rated 5.0 out of 5.0 by nicolas75flyertalk Very pleasant club room with terrace
Club room on 7th floor, with a terrace is around 35 sqm
Very classic design.
Flat screen television set, with large selection of international channels.
Nice marble bathroom with separate walk in shower. Agraria amenities
Very quiet despite facing the large avenue (I slept with the windows wide open with no problem).
Small terrace with chair and table.
The club lounge has very friendly staff
Breakfast has been enhanced
2 free PC with Internet and printer
(very basic) evening canapés
Pretty busy this week-end
The staff is really nice at IC Madrid (from bellboy to concierge, club lounge)
Location is very convenient from airport (metro station 80 meters from the hotel) and shopping: the Salamenca district is one of the most elegant for luxury boutiques, concept stores (Isolée, Gallery Madrid, ...) and restaurants (bar Tomate, Fuku, Pan de Lujo, Iroco, etc).
Pleasant terrace, perfect during sunny weather
The selection of movies on demand is pretty good (some independent films), but the system works very badly (video stops and go very often).
22 October 2013