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Madrid

Rated 4.5 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Excelentes instalaciones y gentileza del personal Madrid es elegante y señorial. El hotel está a la altura de la exigencia que la ciudad impone y el hombre de negocios necesita. Desde el ingreso hasta la salida, solo tuve momentos agradables. Excelente descanso, buen desayuno, lujoso lobby. Todo lo que uno necesita para hacer negocios y el placer simplemente de estar. 10 July 2014
Rated 5.0 out of 5.0 by Great staff and serivice - great value for trip! staff is so nice, we lost a book in the hotel, the lady from household departmeny took few days and found it for us, she is so nice and take care our problem. food and drink is so good at biz loundge, you even do not need to go out for dinnet if you like, room is very big and clean, especialy bath room is big and luxuary. 10 July 2014
Rated 5.0 out of 5.0 by great service. .. Everything was fine... wonderfull service... and excelence place to rest. 09 July 2014
Rated 5.0 out of 5.0 by Madrid All in all we had an excellent experience during our recent stay at the Intercontinental in Madrid 03 July 2014
Rated 5.0 out of 5.0 by very good hotel and service i was surprise with the service and cleaness of the room 25 June 2014
Rated 4.0 out of 5.0 by Not what I have come to expect from intercontinental Hotels This hotel was still very nice, as most Intercontinental Hotels go, but it is probably one of my least favorite Intercontinental Hotels of the near dozen in which I have stayed. Granted, it still beats many of the other hotel chains. 24 June 2014
Rated 4.0 out of 5.0 by Great stay in Madrid Despite a few minor glitches, we enjoyed our stay in Madrid. We particularly liked the evening turn down service. We were amazed at how quickly the washing dried in the bathroom each night. The Concierge was particularly helpful and spoke excellent English. 17 June 2014
Rated 5.0 out of 5.0 by Ideal para una visita a la hermosa Madrid Soy viajero frecuente y visito muchos hoteles en distintas partes del mundo, siempre que puedo de la cadena Intercontinental. El Intercontinental Madrid es de los mejores que he visitado, Perfecta ubicación, personal amable y eficiente, excelente restaurante. Lugar ideal para descansar y disfrutar Madrid. 17 June 2014
Rated 5.0 out of 5.0 by mr television was a pain in the neck, to get to a TV channel 12 June 2014
Rated 5.0 out of 5.0 by Business and Leisure trip Excellent hotel. Great value at this time of year though in the height of the season the room rates increase considerably. This would deter me using the hotel at those times. Cost of breakfast at the hotel was high around €40 per person. This seemed excessive. 11 June 2014
Rated 5.0 out of 5.0 by Always feels like "my place" In Madrid, in London or anywhere else I can be sure I will always get the best a 5* hotel can offer. Thank you. 10 June 2014
Rated 5.0 out of 5.0 by Servicio excelente, muy acogedor y cómodo. El SERVICIO ES EXCELENTE, EL HOTEL ES MUY ACOGEDOR Y SUS INSTALACIONES MUY COMODAS, ASI COMO UNA BUENA UBICACION PARA MOVERTE POR MADRID. LA LIMPIEZA ES IMPECABLE. LA CALIDAD DE LA COMIDA MUY BUENA, Y LOS HORARIOS DE RESTAURACION Y BAR MUY EXTENSOS. EL TRATO BASTANTE AGRADABLE, AUNQUE MANTENIENDO TU INDEPENDENCIA QUE HACE SENTIRSE CASI EN TU CASA. 10 June 2014
Rated 4.0 out of 5.0 by Premium hotel premium experience A great hotel choice in Madrid. Club experience is worth it if you are accustomed to premium pricing. Otherwise the hotel is about the average premium hotel you would expect. No better, no less. The room is showing its age. My room had some problems in the bathroom but it was fixed quickly. Although the missing bars in the shower was never going to be replaced. The area is great and the breakfast is great too. The only let down is the price. It is geared for business traveller with company/public account. For leisure travellers, you may find it over priced for meals within the hotel. The hotel can be classified as a classic premium hotel. 06 June 2014
Rated 5.0 out of 5.0 by Great Experience I stayed in Madrid at this hotel for 3 nights. The staff was very attentive and courteous. My fiancee had many questions about the local scene, food, shopping and museums. The staff in the club lounge and front desk went over and beyond to answer our questions. I was pleased with the services and amenities. I look forward to returning to this hotel when I visit Madrid again. 05 June 2014
Rated 5.0 out of 5.0 by Superb Stay I visited Madrid for a conference and stayed here for 3 nights. Service, amenities, food and staff were top notch. My fiancee had questions about local cuisine, shopping and tourism; the staff at the Club Lounge and front desk went over and beyond to help us find what we needed. The next time I visit Europe, this hotel will have set the bar for service and quality of stay. I look forward to visiting Madrid again in the future. 04 June 2014
Rated 5.0 out of 5.0 by Habitación muy comoda Gran hotel de lujo, instalaciones modernas, incluido un buen gimnasio y Business Centre. 03 June 2014
Rated 5.0 out of 5.0 by Enjoyed our stay Staff in lounge very friendly, concierge sent us to a restaurant that was somewhat poor and we wondered if he was on commission... Would stay again if we were visiting Madrid. 01 June 2014
Rated 5.0 out of 5.0 by Wonderful Birthday Celebration Surprise I had the amazing, perhaps once-in-a-lifetime good fortune to be upgraded to the royal suite during my recent stay at the Intercontinental Madrid, which was to be a belated birthday celebration. I have never before experienced such luxurious, opulent splendor and it made for an incredible, memorable experience like no other. But I would hasten to point out, too, that my enjoyment would have likely been just as fabulous had i been in a more typical room, due to the fantastic friendliness of the staff in the Intercontinental Lounge and the terrific amenities the lounge offered. Regardless of any likelihood of ever receiving such an upgrade again, I will definitely stay at the Intercontinental the next time I'm in Madrid, and will seek the brand out much more in other cities as well. 01 June 2014
Rated 5.0 out of 5.0 by Great hotel in great location This property, located in diplomatic area is definitely very well run. If you are not needing to be in middle of busy City, it provides an elegant peaceful ambience. A short taxi ride, 6 E to middle of town or else a beautiful walk there. Restaurant and bar provided excellent, friendly service, likewise concierge knowledgeable and eager to assist. Best bathrooms, in terms of spaciousness and layout we have experienced for a long time. Well done. 31 May 2014
Rated 3.0 out of 5.0 by Aire acondicionado malo el aire acondicionado de la habitacion 310 nunca funciono. lo reporte 2 veces y nunco lo pudieron arreglar. Realmente No pudimos descansar en nuestras vacaciones en Madrid. 30 May 2014
Rated 5.0 out of 5.0 by Perfect stay The whole experience was perfect from the moment we checked in till we left. When we checked in we found that as an Ambassador member we had a double room upgrade to a suite which was lovely and spacious. We ate in the hotel restaurant the first night which was excellent and they had the best Gluten Free bread I had ever tasted. The Club Intercontinental was a nice area to relax in and the times for having drink of the alcolic nature was not so limited as at another Intercontinental we stayed in. Not that we realised it till we were there but we had managed to book the weekend of the Champions League Final which ended up being between Real and Athletico Madrid. The atmostphere in the area was great but when we had about 85,000 people walking past the hotel along with cars beeping their horns we were a bit concerned about getting to sleep so we were very glad that the sound proofing in the hotel was excellent. You could hardly hear the noise once in the room and it certainly stop us from sleeping and we are light sleepers. We certainly hope to come back one day. 29 May 2014
Rated 5.0 out of 5.0 by Friendly and attentive staff - excellent Club Lounge We had a great stay at the Intercontinental Madrid. Staff were very welcoming and the Club Lounge was fantastic. 27 May 2014
Rated 4.0 out of 5.0 by Great location, restaurant and concierge staff Great location near metro station and nice business area. Excellent restaurant with full Spanish breakfast and proffesional 26 May 2014
Rated 5.0 out of 5.0 by Madrid visit Nothing specific to say other than a very good visit 26 May 2014
Rated 4.0 out of 5.0 by Positive comments 1. I am Platinum member but Hotel insisted i am Gold. 2. I was not made aware there was a cost to usage of lounge. 3. Most guests will use desk in room. Need an office chair NOT dining table chair. 24 May 2014
Rated 5.0 out of 5.0 by MUY BIEN EL HOTEL Y SERVICIO FUI MUY BIEN ATENDIDO EN TODAS LAS ARES DEL HOTEL QUE UTILICE DURANTE MI ESTANCIA. 24 May 2014
Rated 5.0 out of 5.0 by Fetu Gran servicio y ambiente El personal te hace sentirte especial 22 May 2014
Rated 5.0 out of 5.0 by Great hotel, good location for tourists Very nice hotel situated in a great part of Madrid, many restaurants and shops close by, all within walking distance. 21 May 2014
Rated 4.0 out of 5.0 by Great Location and spacious rooms We took the family room which was very spacious and had a nice view. The hotel is very well located and the staff very helpful and courteous . I would definitely staff here again. 19 May 2014
Rated 3.0 out of 5.0 by Stay at Intercontinental Madrid A poor value for money hotel. Reasons given in detail as part of the survey 18 May 2014
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Madrid
  • Paseo De La Castellana 49
  • Madrid , 28046
  • Spain
  • Front Desk +34-91-7007300

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Hungarian, Portuguese, Romanian

Pet Policy

Only guide dogs are accepted.
  • Local Time

    1:03 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking