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Rated 4.5 out of 5 by 190 reviewers.
Rated 4.0 out of 5.0 by Excelencia en el personal Conozco el Intercontinental profesionalmente como presidente de Adevin que utilizamos el hotel para nuestras reuniones.. El trato ha sido siempre excelente y muy profesional 05 August 2014
Rated 5.0 out of 5.0 by Great Hotel The hotel is a grand, converted palace, in an area of Madrid a bit north of the museum district and centre. Taxis are fairly cheap, though. The hotel is close to an attractive shopping area, with lots of designer shops. Our suite was generous in size and well-appointed. We enjoyed the club lounge, but discovered that the main restaurant, with its wintergarden, was even nicer (and more spacious) for the excellent buffet breakfast. The concierge was very helpful. 04 August 2014
Rated 5.0 out of 5.0 by Fantastico es algo inigualable, la calidad, la atención, la ubicación es algo sin rival... No lo duden jamas 04 August 2014
Rated 3.0 out of 5.0 by Fine, but not special This is a good quality and traditional Intercontinental. Many off stafff are Spanish and seem to have been there a long time. There's nothing to complain about, but it's not that impressive. Staff are professional but not that warm. No one asked if I had enjoyed my stay at checkout. Location is good for swanky shops but a little bot from centre. This is first time I haven't had a good room upgrade. May try somewhere else next time. 30 July 2014
Rated 5.0 out of 5.0 by Clasico 5* Un hotel de lujo que ofrece el servicio que uno espera de el.No cerca del centro peo muy bien ubicado y facil para moverse. 26 July 2014
Rated 5.0 out of 5.0 by Excelente servicio,limpieza y localización Todo estuvo a la altura de lo esperado. Todo el personal muy atento durante toda la estancia 26 July 2014
Rated 5.0 out of 5.0 by hosppedaje en Intercontinental Madrid excelente hospedaje y atención e su personal. Muy bien ubicado . Magnifico Buffet de desayuno . Buena relación calidad /precio 25 July 2014
Rated 1.0 out of 5.0 by Uncourteous Attitude of Staff To The Management and Owners of Intercontinental Hotel Group: It was really a disappointing experience to stay with Intercon Madrid from 3rd to 5th July 2014. To begin with my status as a VIP as conveyed by my agents to your staff were never adhered to. We were family of 4 and had placed a request before I travelled to provide an interconnecting room. However, while checking-in we were told that INTERCONNECTING rooms cannot be provided. Instead we were given one room and the other after about 4 hours. Next day morning we were put into great discomfort due to incessant noise coming from the ongoing refurbishment work area, which were not told at the time of checking-in. I tried to change the rooms, but in vain. Secondly, I tried to settle the bill on the previous night of my departure. I was presented with wrong bills with lot of unutilized additions. The next day morning during my departure I was presented with another bill, which in a hurry I cleared the payment to my total dissatisfaction. I was kept waiting almost for 20 minutes with my family for final clearance and the staff at the counter were not at all courteous. Over all it was totally an unpleasant stay at the Intercontinental Madrid. Hope you’ll look into these issues and address the shortcoming of your staff. At least they must learn how to handle their VIP customers. 24 July 2014
Rated 5.0 out of 5.0 by Madrid Moment Thoroughly enjoyed our stay in Madrid. A beautiful city, walked a lot and enjoyed all aspects. The bed was so comfortable with excellent pillows and the breakfast was enjoyable. 23 July 2014
Rated 5.0 out of 5.0 by Outstanding InterContinental Madrid is what you expect from a 5 * hotel. From the moment you arrive you can notice it by how you are received, Great room and cleanliness in all areas and very nice variety at the Bar and Restaurant. Certainly that when back to Madrid it will be my choice. 23 July 2014
Rated 4.0 out of 5.0 by Lovely city stay My eleven year old son and I recently stayed at the Madrid Intercontinental hotel whilst attending a 'learn Spanish' programme at a local language school. The staff were patient and kind as we tried our best every day with simple phrases. The room was good, though a little dark with a small window, which wasn't what I expected from a club room if honest, but we just slept in it so no major issue. The lounge was great with friendly, kind and attentive staff esp the female breakfast chef and male breakfast waiter. The concierge desk was both informative and efficient. Finally it was my birthday during the stay and the hotel kindly placed a bottle of Cava in my room as a surprise which was very much appreciated and a nice touch. Overall a lovely stay and we would return. 23 July 2014
Rated 5.0 out of 5.0 by Excellent Facility in Madrid Spain We had a party of 5, and stayed in connecting rooms. The hotel is immaculate, and the people where very courteous and playful with the children. They made everyone feel welcome. We recently visited another chain in Paris, France and the InterContinental in Madrid truly made us feel at home, and welcoming. Thanks for making our last days on our holiday very memorable! 21 July 2014
Rated 5.0 out of 5.0 by 服务一流 地理位置不是特别理想,但也还好,距离中心地段不远,酒店的大堂非常明亮舒适,热的天气可惜没有游泳池设施 令我的儿子感觉有些遗憾,他期待与我一起旅行想在繁忙的会议游玩后可以游泳。但是还好,无线网络弥补了这缺陷。 18 July 2014
Rated 5.0 out of 5.0 by Una estancia inolvidable Estuvimos de escapada romántica y fue maravilloso. El trato del personal extraordinario, la limpieza impecable, magnífico desayuno y el hotel fabuloso en su conjunto. Recomendable 100% !!! 17 July 2014
Rated 4.0 out of 5.0 by intercontinental Madrid habitacion espaciosa con prograna de paquete familiar muy bueno. Fui con mi esposa y 2 hijos, y estuvimos muy comodos en la habitacion. 16 July 2014
Rated 5.0 out of 5.0 by excellent hotel this hotel offers excellent service and accomodations and the location is convenient because the metro is just moments away. 16 July 2014
Rated 5.0 out of 5.0 Excellent Stay - Especially if you're Gold Ambassador I was treated as expected by an Intercontinental, especially that I have the Gold Ambassador status which guarantees upgrade of room and free internet as well as club access. Overall superb experience. The only downside of this wonderful hotel is the absence of swimming pool :( 15 July 2014
Rated 5.0 out of 5.0 by Excelente trato humano Desde la entrada hasta la salida uno se siente atendido y con naturalidad. 14 July 2014
Rated 5.0 out of 5.0 by Good Service I really admit the behaviour of recepition staff. They were so kind and helpful. 14 July 2014
Rated 5.0 out of 5.0 by Outstanding Service and friendly staff I recently stayed for a long weekend at the Intercontinental in Madrid. From check in to check out the experience was outstanding. Great service, friendly and attentive staff and a very comfortable room. The team went out of their way to make my partner and I feel very much at home, and nothing was too much trouble for them. We will certainly be returning soon, and I cannot recommend it too highly 10 July 2014
Rated 5.0 out of 5.0 by Excelentes instalaciones y gentileza del personal Madrid es elegante y señorial. El hotel está a la altura de la exigencia que la ciudad impone y el hombre de negocios necesita. Desde el ingreso hasta la salida, solo tuve momentos agradables. Excelente descanso, buen desayuno, lujoso lobby. Todo lo que uno necesita para hacer negocios y el placer simplemente de estar. 10 July 2014
Rated 5.0 out of 5.0 by Great staff and serivice - great value for trip! staff is so nice, we lost a book in the hotel, the lady from household departmeny took few days and found it for us, she is so nice and take care our problem. food and drink is so good at biz loundge, you even do not need to go out for dinnet if you like, room is very big and clean, especialy bath room is big and luxuary. 10 July 2014
Rated 5.0 out of 5.0 by great service. .. Everything was fine... wonderfull service... and excelence place to rest. 09 July 2014
Rated 5.0 out of 5.0 by Madrid All in all we had an excellent experience during our recent stay at the Intercontinental in Madrid 03 July 2014
Rated 5.0 out of 5.0 by very good hotel and service i was surprise with the service and cleaness of the room 25 June 2014
Rated 4.0 out of 5.0 by Not what I have come to expect from intercontinental Hotels This hotel was still very nice, as most Intercontinental Hotels go, but it is probably one of my least favorite Intercontinental Hotels of the near dozen in which I have stayed. Granted, it still beats many of the other hotel chains. 24 June 2014
Rated 4.0 out of 5.0 by Great stay in Madrid Despite a few minor glitches, we enjoyed our stay in Madrid. We particularly liked the evening turn down service. We were amazed at how quickly the washing dried in the bathroom each night. The Concierge was particularly helpful and spoke excellent English. 17 June 2014
Rated 5.0 out of 5.0 by Ideal para una visita a la hermosa Madrid Soy viajero frecuente y visito muchos hoteles en distintas partes del mundo, siempre que puedo de la cadena Intercontinental. El Intercontinental Madrid es de los mejores que he visitado, Perfecta ubicación, personal amable y eficiente, excelente restaurante. Lugar ideal para descansar y disfrutar Madrid. 17 June 2014
Rated 5.0 out of 5.0 by mr television was a pain in the neck, to get to a TV channel 12 June 2014
Rated 5.0 out of 5.0 by Business and Leisure trip Excellent hotel. Great value at this time of year though in the height of the season the room rates increase considerably. This would deter me using the hotel at those times. Cost of breakfast at the hotel was high around €40 per person. This seemed excessive. 11 June 2014
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  • Paseo De La Castellana 49
  • Madrid , 28046
  • Spain
  • Front Desk +34-91-7007300

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, German, English, Spanish, French, Hungarian, Portuguese, Romanian

Pet Policy

Only guide dogs are accepted.
  • Local Time

    6:17 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Euro € (EUR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking