Rated 4.4 out of 5 by 58
Rated 5.0 out of 5.0 by footbiz Very nice room and all amenities were great
Was at the hotel for a 2 day Board meeting. Board room and food and beverage service was fantastic. I have stayed at many Inter-Continental hotels in the world and this one was very nice.
12 April 2013
Rated 5.0 out of 5.0 by Quino9858 Nothing to correct: Excellnet all around.
I could not figure anything I would change. In fact, I will return to The IHG Madrid without a second thought.
08 April 2013
Rated 5.0 out of 5.0 by hectitor the pillows to softh. and the side of the bed by the phone is a litlle depress
In general, the staff very nice, the location is Ok, the bell men, ok, room service OK, cleanesles ok, concierge efficient, the club service very good.
only an observation with the club service is when little kids go in hours when you plan to have a busines meeting. these is only a reflection in regard that Club is for relax and meetings. PERSONAL OPINION.
24 March 2013
Rated 5.0 out of 5.0 by Brbell A great hotel
This was my fifth visit to this hotel which, in itself, must say something.
The staff are extremely courteous , friendly and very efficient, and work hard to ensure that their clients look back on their stay with positive memories.
The food, service, and general ambience of the hotel creates an atmosphere of discreet opulence, and I have no hesitation In commending it to anybody who seeks something special whilst visiting Madrid.
23 February 2013
Rated 4.0 out of 5.0 by mikejennie Great stay with just one disappointment
We really enjoyed a 4 night leisure break with excellent friendly and knowledgeable service from the Hotel team. The very comfortable bedroom and use of the excellent Club lounge made our stay very special. We certainly will return again.
Sadly, our only complaint was the definition of the Executive Club benefit within the Hotel. Having upgraded from a Deluxe Room to an Executive Room, we expected inclusive admission to the Executive Club Lounge as promoted on the Intercontinental Hotel, Madrid, website. However the Hotel charged 55 euros per day for this facillity. We can only hope that following this review the Hotel Management clearly state the different benefits between a deluxe, executive and executive club room on their website to eliminate future misunderstandings for new guests.
21 February 2013
Rated 4.0 out of 5.0 by porettim Overall Experience
My stay was overall good but I was disappointed about hotel's facilities.
SPA is on sunday closed (only by apointment), no swimpool.
Bar menu with very limited selection of food.
Service staff attentive but not very professional but I think it is a prerogative of Spain.
I stayed in IC Madrid for 4 nights but turndown service was effectively only two times.
28 January 2013
Rated 3.0 out of 5.0 by Nabzzz Needs improving..
It's an intercontinental but it just doesn't feel right. As expected the hotel has a plush lobby area which suggests the hotel is as you'd expect of the brand.
However the hotel is quite limited in its facilities. There is a bar which leads to the hotels only restaurant. Yep that's right just the one. So we ventured in expecting an exhaustive menu only to be presented with a very limited selection. Having said that the recommend sea bream was without a doubt excellent albeit pricy.
The dessert menu was good however the quality of the desserts was at best average.
For breakfast the bar/ restaurant area is used and a minimal buffet is served. The food again is average quality and unfortunately on the first morning also barely heated up which didnt improve much for the rest of the week. Slightly warm scrambled eggs really don't taste great. And at euros 35 for a buffet breakfast it's really not very good value.
If you like a good well equipped gym then again this is not the place for you. A small room with a few treadmills and bikes and a few upper body machines and some free weights. No rowing machine or even weight machines to work legs/lower body.
The rooms are large and well equipped with everything you are likely to need. Iron, tea making etc and beds are comfortable as usual.
Wifi was free as I am a priority club member but check charges up front if you're not. I would imagine they are extremely high.
To summarise. Whilst this is a nice hotel I don't think it is really up to the Intercontinental standard I have previously experience in cities such as Istanbul and Doha. Location is close enough to the main areas of the city to walk to or a short hop on a bus/taxi.
21 January 2013
Rated 5.0 out of 5.0 excellent
excellent service and accomodations. Superb breakfast!
08 January 2013
Rated 4.0 out of 5.0 by PMAM very well designed bath room and well appointed club rooms
excellent hotel. suggestion to include sauna and steam in SPA.
lack of vegetarian option in menu, need to add some vegetarian hot items in break fast.
05 January 2013
Rated 5.0 out of 5.0 by nicolas75flyertalk Central location, very friendly staff, elegant atmosphere
The "Premium suite" with terrace has a huge terrace I loved.
Suite is around 45 sqm
Very classic design.
Flat screen television set, with large selection of international channels (but poor on demand film selection: only stupid blockbusters)
Nice marble bathroom with separate walk in shower. Elemis cosmetics
Very quiet despite facing the large avenue.
Lovely terrace with chair and table.
The club lounge is managed by very friendly staff
•Very good breakfast
•2 free PC with Internet and printer
•Evening food is reduced to some canapés.
•The staff is really nice at InterContinental Madrid (from bellboy to concierge, club lounge)
•Location is very convenient from airport (metro station 80 meters from the hotel) and shopping: the Salamenca district is one of the most elegant for luxury boutiques and concept stores (Isolée, Gallery Madrid, ...)
•Lovely terrace, perfect during sunny weather
Nothing really,except for evening food at club lounge.
04 January 2013
Rated 5.0 out of 5.0 by pcsc experiencia unica
hotel de lujo y con uma calidad de 5 estrellas.agradezco al equipo por haber hecho mi estancia unica.
10 December 2012
Rated 4.0 out of 5.0 by MARO alll was great
They didnt take into consideration my AMBASSADOR level at PRIORITY CLUB relating to upgrade and access to CLUB FLOOR.
19 November 2012
Rated 5.0 out of 5.0 by Raid Good Experience
It was a good experience. I have enjoyed the stay. However, the breakfast time was not convenient to me. It starts at 7:00 am while I leave for business meetings at &:00 as well. It would be better if it starts at 6:30
16 November 2012
Rated 3.0 out of 5.0 by davekop Madrid Intercontinental
I truly believe I would have been treated differently had I paid for my room with euros rather than Priority Club points. This was evident right from check in when I was not afforded any of the usual benefits given to a Platinum Member. Aside from that, a very nice property but in need of some maintenance and minor repairs in the guest rooms. Breakfast and Club access prices were outrageous so we avoided them and went outside for food and beverages. The door man was very helpful directing us to good food and the nearest Metro station.
12 November 2012
Rated 5.0 out of 5.0 by rower55 Very good and confortable rooms
I felt like at home; excelent service, location, rooms, i definitelly will be back!
01 November 2012
Rated 5.0 out of 5.0 by KBKB Excellent
Very good service
28 October 2012
Rated 3.0 out of 5.0 Staff could be better
I was given an incorrect room when I arrived because the club reception was not able to find my member status online, took about 45 min to be corrected.
The room service menu is hidden away, couldn't easily find it.
The television didn't work; had to call for a technician.
I special ordered a hamburger from room service and they made it correctly.
I couldn't get a smoking room.
There was no outdoor terrace to smoke.
There was no gym either.
I was not offered an omelet for breakfast in the club lounge.
The waiter in the club lounge took extensive breaks in the kitchen/service area during breakfast meal hours leaving guests unattended. He was very loud in there having audible conversation/jokes/laughing. I had to set my own table.
The gentleman working in the club lounge preferred to watch me fumble with the door to get in (key card controlled). He finally opened it and ordered me to do it myself next time. The lady who worked in the lounge always made it a point to open the door for me. With the exception of this club staff worker, the rest of the staff were good.
Seems to be a good hotel for holding conferences, although I didn't use that service.
My experience at the Intercontinental in Bucharest was much better than in Madrid. All the staff in Bucharest are professionals when it comes to customer service.
13 October 2012
Rated 5.0 out of 5.0 by Calimero Perfect stay
Everything on this stay was just perfect !
Staff in the club lounge was very friendly and helpful !
Ambassador upgrade to a Luxury Suite !
12 October 2012
Rated 3.0 out of 5.0 by Wessex Pieza chica e incómoda
Lamento compararles con mi estadía inmediatamente anterior en el Intercontinental de Dubai, pero la realidad es completamente distinta:
En Dubai, me saludaron por ser Platinium y se preocuparon de darme un upgrade de habitación sin tener que pedirlo. Me dieron agua fresca todos los días y se preocuparon de tenerme la cuenta lista al salir.
En Madrid, no tuve ningún tratamiento especial, mi habitación daba a unas escaleras interiores sin vista alguna, nunca me dejaron agua y tampoco se preocuparon de tenerme la cuenta lista al salir, aunque si dejaron una grabación en mi teléfono horas después de mi llegada para saber ´cómo había encontrado el hotel (un poco anticipado, pensé).
09 October 2012
Rated 5.0 out of 5.0 by Chesterfield 商务旅行之选
07 October 2012