Rated 4.5 out of 5 by 175
Rated 5.0 out of 5.0 by CARLOSGAR MUY BIEN EL HOTEL Y SERVICIO
FUI MUY BIEN ATENDIDO EN TODAS LAS ARES DEL HOTEL QUE UTILICE DURANTE MI ESTANCIA.
24 May 2014
Rated 5.0 out of 5.0 by Fetu Fetu
Gran servicio y ambiente
El personal te hace sentirte especial
22 May 2014
Rated 5.0 out of 5.0 by Bloss77 Great hotel, good location for tourists
Very nice hotel situated in a great part of Madrid, many restaurants and shops close by, all within walking distance.
21 May 2014
Rated 4.0 out of 5.0 by JKweb43 Great Location and spacious rooms
We took the family room which was very spacious and had a nice view. The hotel is very well located and the staff very helpful and courteous . I would definitely staff here again.
19 May 2014
Rated 3.0 out of 5.0 by Balapara Stay at Intercontinental Madrid
A poor value for money hotel. Reasons given in detail as part of the survey
18 May 2014
Rated 5.0 out of 5.0 by Kasper72 Top 3 stay in Madrid
An absolute must try. Lovely hotel, with amazing staff. To top it off known as one of the best brunches in Madrid. I give the place my warmest recommendations
17 May 2014
Rated 5.0 out of 5.0 by Ari J Gym and spa
Excellent, having sauna in the hotel in Spain is not usual
13 May 2014
Rated 5.0 out of 5.0 by RAMSESAR Extraordinaria estancia
Fue un experiencia muy buena, llegar a un hotel con un servicio extraordinario, no hace mas que pensar en volver.
12 May 2014
Rated 5.0 out of 5.0 by Ferfa Excelente servicio
Personal muy atento y instalaciones a la altura de un 5 estrellas.
09 May 2014
Rated 5.0 out of 5.0 by carmutxi Executive no adequada
El hotel es fantastico , igual que el servicio y el desayuno.Lo que no me gusto fue que cuando reserve la hab. Executive decia que teniamos balcon o ventana y que daba a la Castellana o en el patio- jardin del Hotel. Nos dieron la Executive que daba en un interior o claraboya,y esto no era el trato que ponia cuando hice la reserva . Por todo lo demas muy bien.
09 May 2014
Rated 3.0 out of 5.0 by Bulle Great service and great food at Au Jardin. This was the only Good point at this IGH
Carpet and cleanliness in corridors is to be greatly improved. Rooms are comfortable but service in Club is poor with respect to what we have been used in other Intercontinental. No personal touch or recognition with guest as in other Intercontinental, even in London the staff was more hospitalious. At Au Jardin, excellent food and service. Our recommendation to the concierge is to advertise more the hotel restaurant than outside restaurants which are tourist restaurant and food does not have the class of Intercontinental.
07 May 2014
Rated 5.0 out of 5.0 Buena Atención en el Desayuno
Recibí una excelente atención del señor que atiende las mesas que es peruano, fue muy respetuoso, atento y cordial, con muy actitud durante todo el servicio de desayuno
02 May 2014
Rated 4.0 out of 5.0 by Colleen13 Pleasant stay
Staff are friendly and helpful. Rooms are very small and odd shower causes water to soak floor.
01 May 2014
Rated 5.0 out of 5.0 by mn17 Experiencia inolvidable
El trato recibido fue sencillamente espectacular. Nunca había dado con un personal TAN amable, TAN agradable y TAN atento.
Desde el primer al último empleado del personal del Hotel con el que traté supuso un auténtico placer, especialmente Ángela Cañizares (Recepción), que se preocupó desde el primer minuto por hacer de mi estancia una experiencia inolvidable. Lo consiguió!
30 April 2014
Rated 4.0 out of 5.0 by Rick D Easter short break
Blessed by wonderful weather we had a lovely 3 days in Madrid.
26 April 2014
Rated 5.0 out of 5.0 by Claudio32 GREAT CHOICE OF HOTEL
Friendly and professional staff, comfortable and clean rooms, great location, superb breakfast buffet. I will most certainly choose the Intercontinental Hotel Madrid on my next visit to the city.
24 April 2014
Rated 5.0 out of 5.0 by Claudio32 Beautiful hotel with friendly staff
I had a wonderful experience at the Intercontinental Hotel Madrid. Great location, beautiful building, friendly and professional staff, clean and comfortable rooms, delicious breakfast, good value for money. I highly recommend this hotel and will most certainly stay there on my next trip to Madrid.
24 April 2014
Rated 4.0 out of 5.0 by Scout45 Great Location, Good Value, Average Room
I stayed at the Madrid Intercontinental in April of 2014. The staff are fantastic and speak English well. Check in and Check out are quick and straightforward. The price of the room was fair but the rooms are on the smaller side. Certainly enough for a large bed, but beyond that the room offers only modest space. The bathrooms are clean and appropriately organized.
22 April 2014
Rated 4.0 out of 5.0 by n1geld Good value base for madrid stay
Stayed for 3 nights before easter. Good location. Walkable to Serrano St for shopping and down to the park or similar to the museum's and old city. Metro stop few hundred yds or bus just outside. Excellent breakfast if you can get it included in your package. Helpful concierge with directions maps. Geared up for business guests but plenty of holiday folk from all countries when we were there. If you can get a good deal an excellent base to explore madrid
21 April 2014
Rated 5.0 out of 5.0 by Aliwafa Great Experience
I have wonderful 3 nights stay at the Intercontinental Hotel - Madrid. Perfect hotel location, very friendly staff, very elegant lobby and breakfast hall, clean and comfortable room but a bit small in case of standard rooms. In general it was a great experience.
17 April 2014
Rated 4.0 out of 5.0 by AMM01 Great Concierge service
The Intercontinental Madrid has many great qualities but the most outstanding must surely be the guys on the conceierge desk who took such a lot of trouble to find me what I was looking for.
it was my most successful visit to Madrid because of their help.
highly recommended. nothing was too much trouble for them.
15 April 2014
Rated 5.0 out of 5.0 by Ed1057 Great stay in Madrid
Wonderful staff and service. The room is immaculate, and location is near many key business locations, metro, and fairly convenient to touristic areas. An extremely comfortable stay. Was upgraded to room w balcony over Castellana. Quite nice!
11 April 2014
Rated 4.0 out of 5.0 by andy3 my home in madrid
i have been staying for over 20 yrs at the hotel during my visits to madrid
10 April 2014
Rated 4.0 out of 5.0 by jj57 Comfortable Bed, good location
Comfortable Hotel with quiet rooms at the back. No swimming pool unfortunately.
08 April 2014
Rated 5.0 out of 5.0 by longuiness1 Gran servicio
Todo lo relacionado a como sentirse en casa fue excelente, la comida, el servicio y sobre todo el trato recibido.
07 April 2014
Rated 5.0 out of 5.0 by Jeff1414 Typical good quality stay
Stay at this and other Intercontinental hotels and this stay was very typical in that everything was handled in a professional manner and I felt very welcome
03 April 2014
Rated 4.0 out of 5.0 by Intercon Schönes Hotel, Service mit Verbesserungspotential
Gute Lage und zeitgerechte Ausstattung. Doorman war Klasse, Rezeption und Service für Ambassadorstatus ungenügend. Entspricht nicht Intercontinentalstandards.
03 April 2014
Rated 5.0 out of 5.0 A little disappointed for the first time ever in an Intercontinental
First, I am gold ambassador status because I like the Intercontinental hotels around the world. As a business traveler, often travelling alone, the Club Floor experience has been wonderful in every way from meeting you at the airport, checking in at club floor and accessing the business computers that I require.
When I arrived in Madrid this time I was told to go to the first floor to check in. There was a younger lady, with glasses on this day, and it was obvious she was very harassed. Both my husband and I felt that we were an "inconvenience" to her. She stressed to us that it was very busy for her while rolling her eyes. I always specify club floor room, no smoking and king bed. She first sent us to a room on the second floor that reeked of smoke and very small. I returned to the desk whereby we were assigned to a bigger room which she said was similar to club floor almost a suite but didn't tell us it was right next to the service elevator. For 5 nights we woke up with the clanging of glasses in the hallway. I don't blame them for this at all, they're doing their job but my point is we are paying top dollar for the club floor experience and this certainly was not it.
I would like to compliment the rest of the club floor staff from the breakfast service to evening service. You were all very professional. I am not one to make an annoying complaint so we decided to stay in the room assigned and not be a further bother to the young lady sitting at the desk. I was too tired to get her name on check in. We checked in the afternoon of March 21, 2014 for 5 nights. I was scheduled to come back for 2 more nights April 2 but cancelled. I will continue to value the IC hotel experience and will be staying in Budapest in IC in late June as well as IC London Westminster early July. I expect my experience at these locations will live up to the great reputation of this hotel chain.
03 April 2014
Rated 5.0 out of 5.0 by Colonel_Tom Great Spot
A really fine hotel. Great location and staff. Excellent room. Bar is a little pricey, but very convenient.
01 April 2014
Rated 5.0 out of 5.0 by TejDesai61 Great experience
This is an extremely well managed property. The hotel staff was great. Room and the bath room was very clean and in great condition. One of the best managed IHG property in my opinion.
01 April 2014