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Madrid

Rated 4.5 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Superb stay - didn't want to leave. We booked at the Intercontinental Hotel Madrid for my birthday weekend. I cannot recommend this hotel highly enough, from the moment we arrived to the sad moment we had to leave, the hotel staff were simply wonderful. Nothing is to much trouble any request dealt with efficiently and always with a smile. The bar manager heard it was my birthday and we were treated to a beautiful cake a glass of cava and a hearty rendition of happy birthday by the manager and waiters. They made the evening wonderful and an occasion to remember. Our room was superb, comfortable bed and soft pillows. The house keeping staff are excellent as are every single member of staff we came across during our stay. This is definitely my favourite hotel and we intend to return at the earliest opportunity. 05 March 2014
Rated 5.0 out of 5.0 by Servicio excelente Desde que entras hasta que sales la atención al cliente se nota en el ambiente. 26 February 2014
Rated 5.0 out of 5.0 by Hotel excelente La habitacion perfecta, cama comoda y grande, aislada acusticamente y relajante. Servicio humano excelente. Situacion optima con buenos restaurantes cerca y relativamente cerca del centro incluso paseando.. La unica imperfeccion seria el desayuno pues por el nivel del hotel, los zumos deberian ser naturales y mas variedad de panes asi como para diabeticos , tipo desnatados y preparados de soja. La variedad de quesos escasa y la ultima hora del desayuno falta una mejor reposicion de dichos productos. En general muy satisfactorio. 26 February 2014
Rated 5.0 out of 5.0 by We loved our stay The staff at this hotel are more helpful than any I have experienced before (and I'm a seasoned traveler). Every request we had they obliged. It was just a pleasure. 26 February 2014
Rated 5.0 out of 5.0 by Friendly Service, Nice Rooms, Great Bed From the initial greeting by the staff to friendly send-off we enjoyed our stay. Rooms were clean and well-appointed. Very comfortable bed, generous bathroom, nice deck (though it was too cold to sit outside). Wi-Fi was very good. Breakfast was sumptuous though pricey if not included in the room rate. Bar stayed open late. Concierge very helpful and patient. Near efficient Metro system. Would definitely come back. 23 February 2014
Rated 5.0 out of 5.0 by Beds Pillows really uncomfortable so we never got va good nights sleep 23 February 2014
Rated 3.0 out of 5.0 by Not treated as a Royal Ambassador I have been in these Hotel in various occasions. These is the first time I didn't get an upgrade room as a Royal Ambassador. 16 February 2014
Rated 5.0 out of 5.0 by Excellent hotel Excellent service all around. The club room, restaurant/bar, and fitness room attendants are particularly helpful. Meals are great and worth the price. On a personal note I have a bad back and it is particularly sensitive to mattress condition. In this respect some rooms are better than others. While all are courteous sometimes the in-room dining services reached by phone can be a touch impatient when dealing with English speakers. I imagine its the rush of working in a kitchen. 16 February 2014
Rated 5.0 out of 5.0 fatntastic service I enjoyed my stay everything was perfect , price location, services food only missing a swimming pool and SPA 12 February 2014
Rated 5.0 out of 5.0 by Excellent Stay We loved everything about this hotel. Excellent Club Lounge, Excellent Concierge services. 08 February 2014
Rated 5.0 out of 5.0 by great service and decent hotel Had a great stay here. The staff were excellent with helping a problem (airline lost my suitcase). 06 February 2014
Rated 5.0 out of 5.0 by Habitación con terraza Unas vistas increíbles. Habitación excelente. El desayuno en la terraza en primavera no debe tener precio, pero en Enero... 04 February 2014
Rated 5.0 out of 5.0 by Trato cálido para huéspedes frecuentes Después de varias visitas, el personal siempre ofrece un trato amable y cálido. La estancia en el hotel siempre garantiza descanso y cordialidad. Los servicios de alimentos también suficientes. 03 February 2014
Rated 5.0 out of 5.0 by Felt valued My first night in Madrid for a few years. Front desk manager was keen to please and allowed me to check in much earlier than normally allowed. Concierge was attentive and knowledgable, knew where the closest Starbucks was(always important for me). Breakfast was good. Room was well furnished and very clean if a little on the small side for the brand. I'll definitely stay there again. 03 February 2014
Rated 5.0 out of 5.0 by Club level staff The staff was so professional and their attitude and service outstanding when needed assistance or guidance during my stay 30 January 2014
Rated 5.0 out of 5.0 by GREAT WEEKEND IN MADRID We stayed in CLUB LEVEL room. The food and service was great in the club lounge. The free WI-FI access was a huge plus. Easy access to the metro system to get to Plaza Mayor and other parts of Madrid. Concierge was also very friendly and helpful with information and securing dinner reservations for us. Would definitely stay here again. 29 January 2014
Rated 1.0 out of 5.0 by buen hotel pero personal de recepción fatal La verdad que la experiencia fue fatal, siempre que vengó a madrid trato de hospedarme aquí y me había atendido muy bien pero esta vez fui con un amigo el cual quería otro hotel pero por mi insistencia nos quedamos en este. Fui el año pasado Royal y este año baje a pkatinum porque me he comenzado a quedar en otra franquicia y son estos puntos los que me hacen quedarme en otra franquicia. el trato de recepción fatal me dice para terminar que me dieron uno grade y es mentira creo que el hotel no tenía habitación más pequeña porque sino me la dan también. Deben revisar sus políticas, porque de madrid salí y me hospede en el intercontinental de park lañe en Londres y ellos sí saben tratar a un cliente, la diferencia fue de la noche al día. Última vez que le doy una oportunidad al Inter de madrid no me quedare más. Me da pena porque el personal de considere y el de la puerta son muy buenos pero en mi vida e visto peor trato en un front desk, y testigo es mi amigo que estaba conmigo porque ahora para cubrise dicen cualquier cosa. Hasta la supervisora del front desk estuvo muy mal, quise irme pero me dijeron que ya estaba propagado y no se podía. Hoteles como esté para la cadena Inter dan muy mal ejemplo y teniendo tan buen personal en concierne y los que te dan la bienvenida da la entrada. Para el personal del front desk un cliente récord de IFC es igual que basura, debería aprender de otros intercontinental que sí hacen bien su trabajo. 29 January 2014
Rated 5.0 out of 5.0 by Great location hotel and staff We had a great time and would definitely come again 25 January 2014
Rated 5.0 out of 5.0 by Ubicacion e Instalaciones En general fue de nuestro buen agrado y conformidad todo en la estadia. Su personal muy cordial, atentos, e idoneos y bien capacitados en su labor. 25 January 2014
Rated 5.0 out of 5.0 by Bar none Best Hotel In Madrid! 1 - The Staff can't do enough to ensure that your stay is memorable. I was blown away by the fact that when I walked through the door, the Doorman, recognized me, and welcomed me back to the hotel. 2 - The hotel is a block away from the Metro, which if you have an issue paying 30.00 Euros vs. 4.50 Euros to get from and to the airport like I do, it is more than convenient. To me it is a no brainer. If you want to go towards the “Centro” Chueca, Gran Via, etc. The Ruben Dario Metro Station is 2 blocks from the hotel. The Gregorio Maranon Station is one stop away from Renfe’s Nuevos Ministerios is 1 block away from the hotel. This place is definitely well located! 3 - Always ask the front desk if they are offering the access to the Club lounge at check in. The free breakfast and afternoon cocktails and hors d’oeuvres are worth the access upgrade! 4 - The location is one of the best, and safest of all Madrid and if you don’t mind using public transportation to go everywhere, this hotel is perfectly located for that. 5 - Rooms are comfortable, the marble in the bathroom is gorgeous, the rooms are quiet and the bed is extremely comfortable. The selection of TV Channels for whatever time you are in the room is great and the internet service is FAST! I go to Madrid at least once a year, and for me, there is no other hotel in the city. This hotel is the Jewel of Madrid! 25 January 2014
Rated 4.0 out of 5.0 by Awesome room Very much enjoyed this stay, I'll be back! Actually, I've already been back, but this was a great experience. 22 January 2014
Rated 4.0 out of 5.0 by Enjoyed my stay Very nice property. Unfortunately there was construction going on on the room across the hall. There was a lot of noise for two of the days and we checked out and moved to another hotel. Other than that, it was a great hotel and I will try it again on my next trip to Madrid. Great location and very well appointed. I don't recall getting any special attention for being an Ambassador. 22 January 2014
Rated 5.0 out of 5.0 by Schönes, klassisches und komfortables Hotel Ich habe ein verlängertes Wochenende im Interconti Madrid verbracht und war insgesamt sehr zufrieden. Vom Check-Inn bis Check-Our lief alles problemlos und entspannt ab. Das Zimmer war sehr komfortabel. Großes Bad und eine gute Matratze haben den Aufenthalt im Interconti sehr angenehm gemacht. 16 January 2014
Rated 5.0 out of 5.0 by Great Service An excellent hotel and and a very good example of the InterContinental brand. The staff are very courteous and attentive, and highly professional in their approach. The quality of food is first class, and the legendary Sunday Brunch is a meal that must not be missed. 16 January 2014
Rated 5.0 out of 5.0 by Attractive hotel There is an understated, old fashioned air to this hotel. It is very smart and well kept. I thought that the breakfast was excellent. The wifi connection was hopeless and failed moments after it was connected and re connected. This was not a problem for us but it would have made working in the room impossible. 14 January 2014
Rated 5.0 out of 5.0 by servicio de hospitalidad Llevo mas de 20 años quedandome en este hotel, mas si se toma en cuenta que lo conoci como Madrid Hilton , Intercontinental ha hecho un esfuerzo para mantenerlo entre los mejores de Madrid, basicamente es un buen hotel 5 estrellas ,con un personal magnifico y muy profesional 13 January 2014
Rated 5.0 out of 5.0 by Great service Great location, great service needs to be updated,. I would stay again at this location 08 January 2014
Rated 5.0 out of 5.0 by Meets Most Expectations From an Intercontinental We stayed at this hotel in December for 4 nights. The hotel met most of our expectations. The only two negative items were: Club Lounge was un-attended for significant periods of time and the snack/canape offering in the evenings was very poor (whenever there was something left that is) Mattress quality in our rooms (which were club rooms btw) was not good. Springs could clearly be heard and just was not a high quality mattress. Same applies to the pillows and bed coverings. You can regard everything else as positive in this hotel. Overall I would recommend this hotel. It meets most expectations from an Intercontinental. If they improve their service in the club lounge and the mattress and bedding quality then they will be in par with most other intercontinental hotels I have stayed in. 06 January 2014
Rated 4.0 out of 5.0 by Maengel 2 Dinge die uns nicht gefallen haben: - Zimmer zu klein mit wenig Ablageflaechen fuer 2 Personen. Man konnte nur auf dem Bett liegen, wenn man sich im T´Raum aufhalten wollte - gebrauchte Trinkglaeser sind zwar abgeraeumt , aber nicht erneuert worden 06 January 2014
Rated 4.0 out of 5.0 by Great Stay in a Beautiful City! Intercontinental Madrid offers more than comfortable amenities and very attentive front desk staff who were always happy to assist. There is a great hotel bar that offers a variety of tapas and light fare for late night lounging, often with live piano music. Located in more of a business district, tourists will find the metro line a block away and enjoy the tranquility the area has to offer. Perhaps our only challenge was the temperature control in our room - always a little too hot. Overall, a great stay in a beautiful city! 05 January 2014
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Madrid
  • Paseo De La Castellana 49
  • Madrid , 28046
  • Spain
  • Front Desk +34-91-7007300

  • Driving Directions
  • Transportation
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Languages spoken by staff

Arabic, German, English, Spanish, French, Hungarian, Portuguese, Romanian

Pet Policy

Only guide dogs are accepted.
  • Local Time

    11:18 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking