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Rated 4.6 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Pleasant stay I was happy with the over all services, and the staff are very friendly 30 March 2014
Rated 3.0 out of 5.0 by Geschäftlich Etwas veraltetes Hotel leicht ausserhalb des Zentrums von Madrid 29 March 2014
Rated 5.0 out of 5.0 by Great Hotel and Great Service Wireless internet is terrible in the rooms; other than that, the staff was great and friendly. 28 March 2014
Rated 3.0 out of 5.0 by Old fashioned but friendly The hotel staff was friendly - though my reservation was screwed up. The rooms were old fashioned and a little loud. But the staff was friendly and the location ideal for our purpose - in between the city and Bernabeau 24 March 2014
Rated 5.0 out of 5.0 by Luxury at it's best Every thing was actually more than we expected. The location was great, very near the metro. The room was excellent with great bath amenities. It was very clean. The bed was one of the most comfortable I have slept in. The pillow menu is an extra plus. It was also very nice to get a complimentary bottle of water and cheese and nuts our first night. The doormen always great you with a smile and Good Day. The front desk staff made checking-in and checking-out. But what really stood out was the helpfulness of the concierge staff. They were always there to help with directions, restaurant reservations and general area questions. We would definitely stay there should we be back in Madrid and would 100% recommend this hotel to anyone staying in the Madrid area. 23 March 2014
Rated 5.0 out of 5.0 by Great location and staff Wonderful location, great staff and refined facilities. Check in, the room, service in café and housekeeping were all very warm and welcoming. I recommend this hotel for anyone staying in the Madrid areas. 22 March 2014
Rated 5.0 out of 5.0 by Good location and excellent services I would any time recommend this hotel to all the people I know when they come to Madrid, they should stay in this hotel. The staff are courteous and helpful. The location of the hotel is great, situated within walking distance to the restaurants and the main shopping street Serrano and its near by area if you are a big spender. The Club lounge is cozy and generous serving with variety of food and beverage. Staff are also very attentive here. I can guarantee that it is worth to book a Club room and enjoy the extras. 21 March 2014
Rated 5.0 out of 5.0 by High Quality Hotel I stayed there for three nights on the start of my visit to southern Spain. Fully meets the definition of an Intercontinental Hotel with excellent staff, superior facilities and in a great location. As an Ambassador I was upgraded to a club room which gave me access to the lounge with it's delicious snacks and excellent drinks. It is only a block from the modern metro system so one can forgo autos and cabs. 20 March 2014
Rated 4.0 out of 5.0 by High quality hotel The room on the 7th floor with balcony was very nice, well-equipped and maintained during our stay. The bathroom was stylish and a reasonable size for two people. The bed was comfortable, with big screen TV with English-language stations. The room could have been bigger. The aircon was efficient. Good buffet breakfast. 17 March 2014
Rated 3.0 out of 5.0 by Madrid trip Great Maitre d in the restaurant, excellent food, caring team during dinner time. Room cleanliness poor, dust every where. Room dated and needs a refreshment. Porters and front desk efficient and helpful. Good team, rather dated decor and property. Would come back because of good team, not for the hotel. Its definitely not 5 star any longer 14 March 2014
Rated 3.0 out of 5.0 Tourism meeting Ok but next time it should certainly be another bigger and brighter room . 14 March 2014
Rated 5.0 out of 5.0 by Great as always Always my first choice when visiting Madrid. The way staff look after you is just fantastic 13 March 2014
Rated 5.0 out of 5.0 by Servicio excelente cordial Desde hace varios años, utilizo este hotel con frecuencia. El ambiente y la hospitalidad del personal de servicio hacen que me sienta como en casa; naturalmente conozco a la mayoría de ellos y ellos me reconocen a mi y debo decir que hacen lo posible por hacerme la estancia agradable en múltiples aspectos. Además, la existencia de la zona VIP la valoro mucho, porque me permite recibir visitas de negocio en un entorno de distinción. 08 March 2014
Rated 4.0 out of 5.0 Excellent service The hotel is well located, building is old style, however a friendly staff and good services. 06 March 2014
Rated 5.0 out of 5.0 by Superb stay - didn't want to leave. We booked at the Intercontinental Hotel Madrid for my birthday weekend. I cannot recommend this hotel highly enough, from the moment we arrived to the sad moment we had to leave, the hotel staff were simply wonderful. Nothing is to much trouble any request dealt with efficiently and always with a smile. The bar manager heard it was my birthday and we were treated to a beautiful cake a glass of cava and a hearty rendition of happy birthday by the manager and waiters. They made the evening wonderful and an occasion to remember. Our room was superb, comfortable bed and soft pillows. The house keeping staff are excellent as are every single member of staff we came across during our stay. This is definitely my favourite hotel and we intend to return at the earliest opportunity. 05 March 2014
Rated 5.0 out of 5.0 by Servicio excelente Desde que entras hasta que sales la atención al cliente se nota en el ambiente. 26 February 2014
Rated 5.0 out of 5.0 by Hotel excelente La habitacion perfecta, cama comoda y grande, aislada acusticamente y relajante. Servicio humano excelente. Situacion optima con buenos restaurantes cerca y relativamente cerca del centro incluso paseando.. La unica imperfeccion seria el desayuno pues por el nivel del hotel, los zumos deberian ser naturales y mas variedad de panes asi como para diabeticos , tipo desnatados y preparados de soja. La variedad de quesos escasa y la ultima hora del desayuno falta una mejor reposicion de dichos productos. En general muy satisfactorio. 26 February 2014
Rated 5.0 out of 5.0 by We loved our stay The staff at this hotel are more helpful than any I have experienced before (and I'm a seasoned traveler). Every request we had they obliged. It was just a pleasure. 26 February 2014
Rated 5.0 out of 5.0 by Friendly Service, Nice Rooms, Great Bed From the initial greeting by the staff to friendly send-off we enjoyed our stay. Rooms were clean and well-appointed. Very comfortable bed, generous bathroom, nice deck (though it was too cold to sit outside). Wi-Fi was very good. Breakfast was sumptuous though pricey if not included in the room rate. Bar stayed open late. Concierge very helpful and patient. Near efficient Metro system. Would definitely come back. 23 February 2014
Rated 5.0 out of 5.0 by Beds Pillows really uncomfortable so we never got va good nights sleep 23 February 2014
Rated 3.0 out of 5.0 by Not treated as a Royal Ambassador I have been in these Hotel in various occasions. These is the first time I didn't get an upgrade room as a Royal Ambassador. 16 February 2014
Rated 5.0 out of 5.0 by Excellent hotel Excellent service all around. The club room, restaurant/bar, and fitness room attendants are particularly helpful. Meals are great and worth the price. On a personal note I have a bad back and it is particularly sensitive to mattress condition. In this respect some rooms are better than others. While all are courteous sometimes the in-room dining services reached by phone can be a touch impatient when dealing with English speakers. I imagine its the rush of working in a kitchen. 16 February 2014
Rated 5.0 out of 5.0 fatntastic service I enjoyed my stay everything was perfect , price location, services food only missing a swimming pool and SPA 12 February 2014
Rated 5.0 out of 5.0 by Excellent Stay We loved everything about this hotel. Excellent Club Lounge, Excellent Concierge services. 08 February 2014
Rated 5.0 out of 5.0 by great service and decent hotel Had a great stay here. The staff were excellent with helping a problem (airline lost my suitcase). 06 February 2014
Rated 5.0 out of 5.0 by Habitación con terraza Unas vistas increíbles. Habitación excelente. El desayuno en la terraza en primavera no debe tener precio, pero en Enero... 04 February 2014
Rated 5.0 out of 5.0 by Trato cálido para huéspedes frecuentes Después de varias visitas, el personal siempre ofrece un trato amable y cálido. La estancia en el hotel siempre garantiza descanso y cordialidad. Los servicios de alimentos también suficientes. 03 February 2014
Rated 5.0 out of 5.0 by Felt valued My first night in Madrid for a few years. Front desk manager was keen to please and allowed me to check in much earlier than normally allowed. Concierge was attentive and knowledgable, knew where the closest Starbucks was(always important for me). Breakfast was good. Room was well furnished and very clean if a little on the small side for the brand. I'll definitely stay there again. 03 February 2014
Rated 5.0 out of 5.0 by Club level staff The staff was so professional and their attitude and service outstanding when needed assistance or guidance during my stay 30 January 2014
Rated 5.0 out of 5.0 by GREAT WEEKEND IN MADRID We stayed in CLUB LEVEL room. The food and service was great in the club lounge. The free WI-FI access was a huge plus. Easy access to the metro system to get to Plaza Mayor and other parts of Madrid. Concierge was also very friendly and helpful with information and securing dinner reservations for us. Would definitely stay here again. 29 January 2014
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  • Paseo De La Castellana 49
  • Madrid , 28046
  • Spain
  • Front Desk +34-91-7007300

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, German, Greek, English, Spanish, French, Hungarian, Italian, Portuguese, Romanian, Tagalog

Pet Policy

Only guide dogs are accepted.
  • Local Time

    12:40 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Euro € (EUR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking