Rated 4.6 out of 5 by 286
Rated 4.0 out of 5.0 Nice hotel, convenient for Metro.
Room size reasonable, bathroom & toiletries good - bathrobes provided which is always nice, all very clean. BBC English channels only on TV. Room was warm, bed was too warm and not sure why. Positive - Concierge, Reception, Doorman staff all very helpful and friendly. Negative - male staff not the female staff during breakfast service, poor attitude and dismissive, they need to spend some time in top London hotels where you would never just slam down a teapot without speaking, also they stand in the way of moving around buffet area, unacceptable customer service, you make way for guests. Food was of very good standard and selection. Bar drinks etc pricey, but acceptable considering this is a city hotel. Public areas clean and of good quality, beautiful flowers. On balance our stay was good. Do bear in mind that Spanish folks eat evening meals later than traditionally in England, so restaurant opens late.
24 February 2015
Rated 3.0 out of 5.0 by まるまつ 差別的な面が気になった
22 February 2015
Rated 4.0 out of 5.0 by msmad Great stay!
I had a pleasant stay at the InterContinental Madrid. The staff was generally friendly, spoke good English and was attentive as expected. One of my pet peeves is not having a clean enough room and bathroom, but this hotel exceeded my expectations. I was very pleased with the condition of my room and bathroom when I checked in. I look forward to coming back to the InterContinental the next time I'm in Madrid.
19 February 2015
Rated 5.0 out of 5.0 by Ken81111 Great Stay
Overall a great experience. The location is excellent.
18 February 2015
Rated 5.0 out of 5.0 by Ayrene Amazing staff with great service
I would highly recommend this hotel. All the staff make you feel like the only guest in the hotel.
16 February 2015
Rated 5.0 out of 5.0 by engelhj Geschäftsreise
Top Hotel in Top Lage. Ausgezeichneter Club-Lounge Service.
08 February 2015
Rated 4.0 out of 5.0 by Archieb57 Efficient check in
Very professional particularly for myself as an IHG member offering free internet, complimentary room upgrade
08 February 2015
Rated 5.0 out of 5.0 by Greetings Weekend Madrid
We had a wonderful stay at the Intercontinental Madrid. Great location, extremely clean rooms, wonderful service and very friendly staff!
06 February 2015