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Malta

Rated 4.5 out of 5 by 353 reviewers.
Rated 5.0 out of 5.0 by Exterior of Hotel and Checking in The exterior pavement outside the hotel should be pressure cleaned. The footpath from the hotel to the private beach should be repaired and cleaned in conjunction with neighbouring business owners . Many of the bollards are broken and there was a considerable amount of litter along this stretch of footpath. The reflective nature of the building opposite our room no 1421 was unacceptable and during our short stay we saw no guests using the balconies probably because there was a sense of lack of privacy. The Intercontinental Hotel should consult with the property owner and have them install a non reflective membrane on their windows.This is a major priority. My wife and I arrived on an early flight from Sicily and checked in at about 10am, however we were advised that our room would not be ready possibly until 15.00. As we had not been to Malta before we were unsure what to do or where to go in the interim. As a priority the Intercontinental Hotel should have available a one page welcoming brochure for new arrivals to the Hotel and when checked in they should be issued with a card which would confirm them as guests until a room has been allocated.This brochure should show it's location and directions to the private beach and it's restaurant. It should also direct guests to the indoor and outdoor pools and this card card would enable them to obtain towels and charge up bills to their room. To avoid deception a simple name check with reception should suffice. The important thing is to have the guests explore the hotel facilities rather than sit forlornly in the reception area whilst they await their room or wander aimlessly around the resort. For many guests this is of major importance and the Intercontinental Group should seriously consider implementing this procedure as a major selling advantage over the opposition. My wife and I were so impressed by our experience and the courtesy of the staff that we will return for a longer vacation in the future, I do however expect to see the issues that I have raised addressed. 18 September 2014
Rated 3.0 out of 5.0 by Good but not Intercontinental Standard will be brief about this simple Pros and cons Pros: 1- Large rooms with balcony. 2- Handy locations, but not really a family location more of a party vibe. 3- very good part location. 4- good restaurants. 5- Kids club, you can leave your kids in a safe and supervised surroundings. Cons: - Private beach is not attached to the hotel but 5mins walk from the hotel. - Beach is not very clean, but this is an issue with all Malta beaches in general. - Cleanliness of the hotel, in the corridor there are big stains and spills on the carpets.. not what you'll expect from an Intercontinental hotel. - Service, this has been a real mix bag, sometimes you felt staff couldn't wait to help you, but unfortunately on a lot of other occasion service was indifferent to say the least, e.g. I call the concierge to order a taxi for a certain time but when I turn up no taxi to be found, call room service to order some sugar or a piece of cutlery a couple of hours later I had to call again.. so nothing major but not what I expected from an Intercontinental. 18 September 2014
Rated 5.0 out of 5.0 by Great Service and the Personal ist very sympatish!!! The Ambiente in oll places of the Hotel is very beautyful! In the Pool and the Garden to listen very good (Live) Music! 15 September 2014
Rated 1.0 out of 5.0 by staff are friendly. Very disappointing to say the least! Common parts look like a 3 star hotel. The hotel needs a complete overhaul and brought up to the present day. Very tired looking and beach area needs to be addressed too. Location is not ideal as its right next to all the Gentleman's bars and young, unpleasant crowd. 15 September 2014
Rated 5.0 out of 5.0 by brilliant! everything was just perfect! nice and kind staff! only problem was that the water in the bathroom wasn't hot enough...but everything was just a dream! 11 September 2014
Rated 5.0 out of 5.0 by a good holiday a good stay in an excellent hotel Staff attentive and service good. Upgrade expensive but worth it. Most problems dealt with quickly. Hotel probably in need of some upgrading. high quality of staff made up for any shortfalls 11 September 2014
Rated 4.0 out of 5.0 by Great service from all staff My husband and I spend a few days at malta and had one night at the IC. From the moment we stepped into the hotel service was great. Luggage was kept for us because the room wasn't ready yet. We should receive a phone call when the room was ready. We had a very nice drink and swim by the pool with a great view. Before leaving the hotel for diner the concierge assist us with our online check in and boardingpasses for next morning and as well a taxi. We checked out quit early but although we had no breakfast by the reception as the option for a cup of coffee and tee with some fresh fruit and a croissant. Very nice arranged. Although it was a short stay we had a great time. Thank you. 10 September 2014
Rated 5.0 out of 5.0 by Excellent hotel Stayed for 5nights, it was excellent, great staff, great food and drink, great location!! 08 September 2014
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Malta
  • St George`s Bay
  • Malta , STJ 3310
  • Malta
  • Front Desk +356-21-377600

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Arabic, German, English, Spanish, French, Hungarian, Indonesian, Italian, Maltese, Dutch , Russian, Serbian, Turkish, Chinese

Pet Policy

Only Guide dogs are accepted
  • Local Time

    7:23 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking