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Managua At Metrocentro Mall

Rated 4.2 out of 5 by 128 reviewers.
Rated 4.0 out of 5.0 by Excelente Hotel Hotel excelente, por ubicación, y, sobretodo por la ambilidad del personal de ambos restaurantes, tanto el buffete del hotel como el steak adjunto. Las dos metres, son muy atentas y profesional. Un diez para ellas. El resto del personal también, pero ellas especialmente. Noelia y Bruno, del Restaurante Steak, fantastica su atención. Y la metre del buffete, no recuerdo su nombre, jess o algo asi, por favor, un 10. Hotel muy seguro, con transporte muy seguro. Excelente. Y el wifi, rapido y sin cortes. 07 October 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service The overall quality of the stay was good as expected, I ran into a minor problem with the laundry services and it took some insisting on my part, but in the end it got fixed 06 October 2014
Rated 5.0 out of 5.0 by confort confort,atencion y belleza del hotel.excelente servicio 01 October 2014
Rated 5.0 out of 5.0 Exelente Me encanta el hotel, el servicios los restaurants, la comida, siempre que puedo paso por ahi ya sea un desayuno, o almurzo o al igua al area lounge. sigan manteniendo el buen servicio. 24 September 2014
Rated 5.0 out of 5.0 by Great hotel for launching into Nicaragua I am in Nicaruagua once or twice a year and I always start my stay here. The location is fabulous, across from the mall where I can pick up anything I have forgotten. The staff speak English and Spanish and are wuick to help me as I gently slide back into my toddler spanish. I always appreciate the flexibility of the staff, the acknowledgement of my gold status, and the gentle reminders to help me adapt. Walking distance to lots of great restaurants both in the nearby streets and in the mall. 24 September 2014
Rated 4.0 out of 5.0 by Muy Buenas instalaciones... lastima por su mal servicio Tan sencillo como el titulo lo indica, el hotel es muy bueno, la habitación muy confortable, los restaurantes exquisitos, pero no saben tratar a sus clientes, no se preocupan por la satisfacción de estos, incapaces de brindar soluciones acordes a las necesidades del clientes. Si no llegan a tener problemas seguro la pasaran bien, pero con el mínimo problema seguro tendrán una experiencia terrible pues no les brindaran ninguna opción de cómo resolver su problema y mucho menos pensemos en que ofrecerán algún tipo de compensación por el problema, si no exigen ustedes mismos no les brindaran lo que necesitan. Ojo no mal interpreten la atención con el trato al cliente, las personas son muy amables, pero no son resolutivos y solo te quedan viendo mientras te dicen “entiendo su molestia pero no puedo ayudarlo”, nunca pierden su amabilidad pero tampoco nunca intentan ayudarte pues se ven limitados por lo que según ellos son ordenes de sus superiores y seamos francos si a sus superiores no les importa pues no creo que a ellos tampoco les importe mucho, y que pena poner este tipo de comentarios pues las personas nos atendieron muy amablemente y seguro ellos son los que terminan pagando los platos rotos y no la gerencia que fue la que causo mi molestia por su forma de proceder. 23 September 2014
Rated 4.0 out of 5.0 by Great Night's Sleep What is it about a hotel bed? I guess I have to buy a hotel bed for home because this was the best night's sleep I've had in a long, long time. I always stay at the InterContinental when I'm in Managua, which is fairly often. Yes, the beds, and the hot showers, and the Internet, the great buffet breakfast, the gym equipment, and the convenience of having the mall and the movie theatres right next door. My only real complaint is the lack of attention to the guests poolside. There should be more lounges, there should always be towels available, there should be an alert waiter for drinks and meals at the pool; mostly, there should be an employee attending to hotel guests poolside. We feel neglected. 17 September 2014
Rated 3.0 out of 5.0 by COMIDA Y LIMPIEZA deberian de mejorar al limpieza d elas habitaciones, cortinas, alfombras, etc. al igual que el mantenimiento 09 September 2014
Rated 5.0 out of 5.0 by Excelente atención personal Es muy satisfactorio que todo el personal, desde recepción, restaurantes, bares, botones y hasta el guardia de seguridad, te reconozca y te llame por tu nombre. 08 September 2014
Rated 4.0 out of 5.0 by Good Place to stay at Managua Overall it was a good experience. The staff was nice the ammenities were good/ok, no big flags. 06 September 2014
Rated 5.0 out of 5.0 by Great service, great staff, excellent all around Once again proved that this is one of the best hotels in the region. 03 September 2014
Rated 5.0 out of 5.0 Unexpected delight An excellent hotel on my first visit to Managua - clean, very nice room with all facilities working. 02 September 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service My stay experienceat the hotel was very positive. Room and furniture were comfortable and the staff were friendly and knowledgeable 25 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service excellent to do business, employ an executive lounge and I could attend my meetings with various business 25 August 2014
Rated 5.0 out of 5.0 by An Oasis of Comfort Spending time in rural Nicaragua, it's always an anticipated pleasure to return to the Intercontinental Hotel in Managua. The service, the amenities, and the restful beauty of the property unfailingly refresh the spirit. 23 August 2014
Rated 1.0 out of 5.0 by Worst experience in an Intercontinental Hotel This was far away hotel with worst service in Latin America (from IHG). The reservation was done for a King bed size and they gave me two queens beds, then I wasn´t recognized as a Platinum IHG client. The room wasn´t cleaned on second day and finally I called four times to have key to open minibar and the key never arrives. The service at this hotel is terrible and not recommended to coma back. 19 August 2014
Rated 5.0 out of 5.0 by What an excellent hotel! This is a truly excellent hotel with an outstanding staff. It was easy to tell that every single member of the staff was genuinely interested in making sure each guest was completely happy. With a staff like that the rest of the details may just fall into place. The food in the restaurants was great. The breakfast buffet was especially nice with a varying menu and HUGE selection every day. The restaurant manager was on the floor every time I looked up - working with his staff, checking this, arranging that, speaking with guests, etc. I just can't say enough good things about the restaurants there. The front desk staff and concierge were very fast and efficient and were obviously very interested in keeping me happy. The rooms and bathrooms were impeccable - completely spotless and perfect to my eye. There were no problems at all with this stay. I was sorry to have to leave. This is a truly excellent hotel. 18 August 2014
Rated 5.0 out of 5.0 by Great Service and friendly staff Everyone at the Hotel was very friendly and helpful. My Spanish is not very good, but the staff would always try and understand, or find someone that spoke English. 17 August 2014
Rated 5.0 out of 5.0 by Wonderful stay in Managua The staff at check in were prepared, the room was perfect, great sleep, decent internet, good food service and the check out was efficient. Very pleased, certainly will return next time in Managua. 15 August 2014
Rated 4.0 out of 5.0 by Linda Experiencia Tenia varios años de no visitar Nicaragua, la verdad es que tuve una linda experiencia, tanto por el Hotel donde me hospede, asi como las bellezas de los lugares que visite. De hecho tengo entre mis planes, volver pronto. 12 August 2014
Rated 3.0 out of 5.0 by Good value for stays in Managua There were a few quirks during our stay, however we still see the property to be ok. It needs some updating in terms of some weird smell in the hallway or the carpets (perhaps). There were some customer service mishaps that the concierge corrected the next day ... Still the only one I would prefer in terms of making sure you have a room as they've never sold my room even I check in late. Great service at the IC Club Lounge. 11 August 2014
Rated 5.0 out of 5.0 by Servicio excelente Un excelente servicio siempre en todos los Intercontinetal. 11 August 2014
Rated 5.0 out of 5.0 by Good Stay Good Job This is always a good experience for me. I will be back. 10 August 2014
Rated 5.0 out of 5.0 by Great location and service! The Intercon is in a great location with amazing views from the North side of the hotel! No suite with the Ambassador Program though. They said I had to be Royal Ambassador :( 09 August 2014
Rated 5.0 out of 5.0 Servicio de primera Mi experiencia fue genial, muchas gracias a todo el personal, 07 August 2014
Rated 4.0 out of 5.0 by Buena experiencia y comodidad. Personal muy atento y respetuoso.Buen trato y ameno. Experiencia grata en términos generales. 03 August 2014
Rated 3.0 out of 5.0 by Mucho reuido Cuartos no son insonorizados. Se escuchan todos los cuartos vecinos, pasillos y cuartos de arriba. Realmente decepcionante para la categoría de un IntercontinentalCuartos insonorizados. se escuchan todos los cuartos vecinos, pasillos y cuartos de arriba. realmente desepcionante para la categoria de un Intercontinental 29 July 2014
Rated 4.0 out of 5.0 by I will come back! IHG Managua was an unexpected and very pleasant experience. I look forward to visiting again. 29 July 2014
Rated 4.0 out of 5.0 by Relación calidad precio Es sin duda un buen hotel, pero es muy caro. Además, me molesta que me obliguen a escribir una cantidad de caracteres que creo innecesarios. 28 July 2014
Rated 5.0 out of 5.0 by Excelente hotel y servicio El hotel esta muy bien ubicado, las habitacione son comodas y limpias. La comida excelente y el ambien en el areade la alberca es de lo mejor. 25 July 2014
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Managua At Metrocentro Mall
  • Frente A Centro Comercial
  • Managua
  • Nicaragua
  • Front Desk +505-2-2768989 +00

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French

Pet Policy

No Pets Allowed.
  • Local Time

    4:48 AM
    • CHECK-IN

      3:00 PM

      1:00 PM Late Check out Available


    • US Dollar $ (USD)


    • 1 Room(s) with Accessibility Standards
    • Parking