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Managua At Metrocentro Mall

Rated 4.2 out of 5 by 113 reviewers.
Rated 5.0 out of 5.0 by Great staff I just returned from a stay at this hotel, I had previously been in the hotel a few months ago. When I went for breakfast in the lounge, the attendant remembered my coffee drink and made it perfectly. That's the kind of little gestures that mean a lot and make you feel more at home. 03 December 2013
Rated 4.0 out of 5.0 by Good Sleep Don't use a credit card in the gift shop....you will be grossly overcharged on the exchange. 19 November 2013
Rated 4.0 out of 5.0 by Pleasant Stay Overall it was a pleasant stay. Overall Experience: not totally excellent because three days have passed since my check out and I have not even released floating charges on my credit card which affects my available for purchase. The release must be immediately to check out. Sleep Quality. The sound of the air conditioning vents should be improved by a silent mass air distribution. Knowledgeable Staff. The person who greeted me at the check-out did not know why I had made a charge on my check-inn. Upon check-in I made a $ 300, but before I had made another charge of $ 139, the check-out failed to explain me why I had the fee of $ 139. 13 November 2013
Rated 4.0 out of 5.0 by Great hotel Overall a great experience, the only problem that I had was a > 30 minute wait to check in when I arrived. 12 November 2013
Rated 5.0 out of 5.0 by Excellent Staff My stay at the hotel was good, the airline lost my luggage and the staff went above the call of duty to help me resolve the issue 10 November 2013
Rated 5.0 out of 5.0 by CEO The hotel has an Excellent service. Personnel is very well trained in all areas of the hotel From below cons: Shampoo and others were constantly being changed and as a result IHC lower the quality. Are you testing this products in advance ?? or the guests have to test them for you. 03 November 2013
Rated 5.0 out of 5.0 by Comfortable rooms and excellent service! Employees in the Intercontinental hotel from the front desk, restaurant and house keeping always are working for doing me feel each night like at home; I ❤️ Intercontinental people, thank you! 13 October 2013
Rated 4.0 out of 5.0 by Excellent housekeeping service All staff in the restaurant are very friendly and do their best to meet our expectatives. My housekeeper on floor 4 during last week was soooo good!! She was simply great. I had a erfect stay, ohh and the lemon pie was a blast!! 09 October 2013
Rated 4.0 out of 5.0 by Safe, Comfortable Hotel Intercontinental in Managua is located centrally in the city and is a comfortable safe hotel. The lounge area was a great place to relax and breakfast was very good. The room was quite spacious and had all standard amenities. Would recommend. 05 October 2013
Rated 4.0 out of 5.0 by Great Service Great Food I always stay in this Hotel, great service and great food. Friendly people, knowledgable service and confortable rooms also it a great Address while in Managua. My only complain is the lack of parking for register guest that have rented cars. I had to park several times in the mall in front of the Holtel 01 October 2013
Rated 4.0 out of 5.0 by Very comfortable bed, amazing view It was an enjoyable and seamless business trip at the hotel and services provided. 30 September 2013
Rated 5.0 out of 5.0 by great staff and all around excellent experience The Hotel was clean, staff were very friendly and spoke excellent English. The food was of high quality with experienced staff and well informed wine waiter. The added services , like dry cleaning was very good. I would recommend this hotel to all my friends and will stay again during my next visit. Thank You 30 September 2013
Rated 5.0 out of 5.0 by Excellent staff,room service, great cuisine. We had a memorable time good rest and much tranquility. The staff is very accommodating, we recommend the hotel and will gladly come again 24 September 2013
Rated 4.0 out of 5.0 by Probably Best Choice In Managua Managua still offers limited top end hotels. This probably your best choice. 21 September 2013
Rated 5.0 out of 5.0 by Lovely hotel, super friendly & helpful staff I had a great 2 nite stay here. The pool area is beautiful, though I did not use it, enjoyed the area around it and ate outside there both evenings. Very pleasant atmosphere. Friday nite music was nice, and not too noisy. The food at all 3 restaurants was great. Staff was incredibly friendly, specially Bellboy Pedro and Concierge Jeasonn. Jeasonn really helped me out with several things I needed to do in the area. Oh, and importantly, the windows are sound proof, so in my room I did not hear any music or noise from outside, so I slept very well. This was a plus vs. other same level hotels in Central America. 04 September 2013
Rated 4.0 out of 5.0 by Big rooms, excellent to work Good location, nice and comfortable rooms, good space for work in the rooms. 01 September 2013
Rated 5.0 out of 5.0 by Courteous Staff Probably the most polite and professional staff I've encountered worldwide IHG. 29 August 2013
Rated 4.0 out of 5.0 by Great place dor corporate events All the staff was really helpfull... and always trying to do the best. Great for relax after a long day of meetings, good food and service. Nau lounge staff's were outstanding! 20 August 2013
Rated 5.0 out of 5.0 by Great Service Friendly staff, always helpful and quick response to requests. Thank you! 12 August 2013
Rated 5.0 out of 5.0 by Extraordinary Service Throughout my travels, IHG Managua has provided a service that worth its value. I have a great deal of gratitude for the individuals at the concierge desk for all of their assistance during my travels. 05 August 2013
Rated 5.0 out of 5.0 by Great Hotel Great hotel, nice rooms and good service! Only thing I can complain about is the rooms are not very quiet, I could easily hear conversations in other rooms. Apart from that 10 out of 10! 05 August 2013
Rated 4.0 out of 5.0 by Comfortable and efficient welcoming and comfortable atmosphere. Cooking of very good level. Gym perfectly equipped and Vip lounge very cosy and organized. 05 August 2013
Rated 1.0 out of 5.0 by No Ambassador Recognition and Goodluck with Customer Service. All my stays in this hotel was exceptional in the past ... (a few weeks back). Unfortunately something happened here... Receptionist was not attentive and after waiting for few minutes he asked if I lost my keys... when I was just checking in. I booked a King bed, he gave me a double without telling me what I am getting until I get to my room... I complained that night, the attendant said shed call back... the night passed and I complained again the next morning, the guy said he will call me back... after an hour no call back. I wrote a complaint, gave my room key, amb card and came back no change. No recognition for Ambassador members. Anyways, this is the last time I will stay here and will book my next stay across the street where I am a gold member. 25 July 2013
Rated 5.0 out of 5.0 by Nicaragua 2013 Great place, nice staff and an awesome location! food was also good, my kids liked the sushi place and my wife and I loved the nice selection of wines. 22 July 2013
Rated 5.0 out of 5.0 by Relaxing stay Excellent seafood buffet. Ended the evening with a swim and relaxing by the pool. 29 June 2013
Rated 5.0 out of 5.0 by Excellent Staff The staff is very friendly. Especially at the front desk. The beds are excellent. Nice gym also. 18 June 2013
Rated 3.0 out of 5.0 by Nice but not worth the price I had an issue last time I stayed here with a shuttle pick up from the airport. I thought I'd try again and unfortunately had the same experience. I contacted priority club to make sure this location knew there would be four people who needed to be picked up at the airport with our flight info and time. Guess what, no shuttle ever came so we were foreced to take cabs. The cab driver insisted that we would need 3 cabs to get to the airport because of the amount of our luggage. Upon insisting that we only needed 2 he replied it would be the same cost as if we got 3. Welcome to Managua! Although this isn't exactly your problem, it is because if your advertsied shuttle would have been there I wouldln't have just coughed up $60 for 3 cabs! The other problem I have with this hotel is there is no free WiFi. Are you kidding me? It's 2013 guys - free WiFi is available at Starbucks for the cost of a cup of coffee if you even decide to buy one! Seriously considering a different hotel for my next stay in Managua which is usually once to twice a year. 03 June 2013
Rated 2.0 out of 5.0 by room assignation we had an early arrival. check-in took 30 minutes for 2 people, with no one standing in front of us. both of us got smoking rooms assigned, without being warned about it. since only dropped bags, did not notice until at night. requested non-smoking room next day, which was given swiftly with no problems. but premium was to be in front of the elevator hence second night no sleep due to constant traffic..... servie at the lounge bar (which is very nice) very slow, specially when one wants to pay and leave. 23 May 2013
Rated 2.0 out of 5.0 by bad experience At breakfast they tell me it doesn't matter the amount of checks as breakfast was included in fare. I had to pay for all that at the end. I found a bag of coffee in my room as appreciation of my stay. 10 minutes later they take it back saying that was for another guest. 22 May 2013
Rated 5.0 out of 5.0 by Awesome!!! Fantastic staff and property! Clean, great service and food. 11 May 2013
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Managua At Metrocentro Mall
  • Frente A Centro Comercial
  • Managua
  • Nicaragua
  • Front Desk +505-2-2768989 +00

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French

Pet Policy

No Pets Allowed.
  • Local Time

    7:36 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      1:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 1 Room(s) with Accessibility Standards
    • Parking