Rated 4.2 out of 5 by 104
Rated 4.0 out of 5.0 by lvillar003 Great Service Great Food
I always stay in this Hotel, great service and great food.
Friendly people, knowledgable service and confortable rooms also it a great Address while in Managua.
My only complain is the lack of parking for register guest that have rented cars. I had to park several times in the mall in front of the Holtel
01 October 2013
Rated 4.0 out of 5.0 by oarce Very comfortable bed, amazing view
It was an enjoyable and seamless business trip at the hotel and services provided.
30 September 2013
Rated 5.0 out of 5.0 by clout great staff and all around excellent experience
The Hotel was clean, staff were very friendly and spoke excellent English. The food was of high quality with experienced staff and well informed wine waiter. The added services , like dry cleaning was very good. I would recommend this hotel to all my friends and will stay again during my next visit.
30 September 2013
Rated 5.0 out of 5.0 by cdm1234 Excellent staff,room service, great cuisine.
We had a memorable time good rest and much tranquility. The staff is very accommodating, we recommend the hotel and will gladly come again
24 September 2013
Rated 4.0 out of 5.0 by omegaet Probably Best Choice In Managua
Managua still offers limited top end hotels.
This probably your best choice.
21 September 2013
Rated 5.0 out of 5.0 by swampthing Lovely hotel, super friendly & helpful staff
I had a great 2 nite stay here. The pool area is beautiful, though I did not use it, enjoyed the area around it and ate outside there both evenings. Very pleasant atmosphere. Friday nite music was nice, and not too noisy.
The food at all 3 restaurants was great.
Staff was incredibly friendly, specially Bellboy Pedro and Concierge Jeasonn. Jeasonn really helped me out with several things I needed to do in the area.
Oh, and importantly, the windows are sound proof, so in my room I did not hear any music or noise from outside, so I slept very well. This was a plus vs. other same level hotels in Central America.
04 September 2013
Rated 4.0 out of 5.0 by Gabito Big rooms, excellent to work
Good location, nice and comfortable rooms, good space for work in the rooms.
01 September 2013
Rated 5.0 out of 5.0 by Rdarrk Courteous Staff
Probably the most polite and professional staff I've encountered worldwide IHG.
29 August 2013
Rated 4.0 out of 5.0 by farinasv Great place dor corporate events
All the staff was really helpfull... and always trying to do the best.
Great for relax after a long day of meetings, good food and service.
Nau lounge staff's were outstanding!
20 August 2013
Rated 5.0 out of 5.0 by Stefany Great Service
Friendly staff, always helpful and quick response to requests. Thank you!
12 August 2013
Rated 5.0 out of 5.0 by ruizv Extraordinary Service
Throughout my travels, IHG Managua has provided a service that worth its value. I have a great deal of gratitude for the individuals at the concierge desk for all of their assistance during my travels.
05 August 2013
Rated 5.0 out of 5.0 by camelrider Great Hotel
Great hotel, nice rooms and good service!
Only thing I can complain about is the rooms are not very quiet, I could easily hear conversations in other rooms.
Apart from that 10 out of 10!
05 August 2013
Rated 4.0 out of 5.0 by Stefi Comfortable and efficient
welcoming and comfortable atmosphere. Cooking of very good level. Gym perfectly equipped and Vip lounge very cosy and organized.
05 August 2013
Rated 1.0 out of 5.0 by 0077 No Ambassador Recognition and Goodluck with Customer Service.
All my stays in this hotel was exceptional in the past ... (a few weeks back).
Unfortunately something happened here...
Receptionist was not attentive and after waiting for few minutes he asked if I lost my keys... when I was just checking in.
I booked a King bed, he gave me a double without telling me what I am getting until I get to my room...
I complained that night, the attendant said shed call back... the night passed and I complained again the next morning, the guy said he will call me back... after an hour no call back.
I wrote a complaint, gave my room key, amb card and came back no change. No recognition for Ambassador members.
Anyways, this is the last time I will stay here and will book my next stay across the street where I am a gold member.
25 July 2013
Rated 5.0 out of 5.0 by Alvarenzo Nicaragua 2013
Great place, nice staff and an awesome location!
food was also good, my kids liked the sushi place and my wife and I loved the nice selection of wines.
22 July 2013
Rated 5.0 out of 5.0 by DavidTh Relaxing stay
Excellent seafood buffet. Ended the evening with a swim and relaxing by the pool.
29 June 2013
Rated 5.0 out of 5.0 by hopsing Excellent Staff
The staff is very friendly. Especially at the front desk. The beds are excellent. Nice gym also.
18 June 2013
Rated 3.0 out of 5.0 by spithrash Nice but not worth the price
I had an issue last time I stayed here with a shuttle pick up from the airport. I thought I'd try again and unfortunately had the same experience. I contacted priority club to make sure this location knew there would be four people who needed to be picked up at the airport with our flight info and time. Guess what, no shuttle ever came so we were foreced to take cabs. The cab driver insisted that we would need 3 cabs to get to the airport because of the amount of our luggage. Upon insisting that we only needed 2 he replied it would be the same cost as if we got 3. Welcome to Managua! Although this isn't exactly your problem, it is because if your advertsied shuttle would have been there I wouldln't have just coughed up $60 for 3 cabs! The other problem I have with this hotel is there is no free WiFi. Are you kidding me? It's 2013 guys - free WiFi is available at Starbucks for the cost of a cup of coffee if you even decide to buy one! Seriously considering a different hotel for my next stay in Managua which is usually once to twice a year.
03 June 2013
Rated 2.0 out of 5.0 by bw13 room assignation
we had an early arrival. check-in took 30 minutes for 2 people, with no one standing in front of us. both of us got smoking rooms assigned, without being warned about it. since only dropped bags, did not notice until at night. requested non-smoking room next day, which was given swiftly with no problems. but premium was to be in front of the elevator hence second night no sleep due to constant traffic.....
servie at the lounge bar (which is very nice) very slow, specially when one wants to pay and leave.
23 May 2013
Rated 2.0 out of 5.0 by jjdego53 bad experience
At breakfast they tell me it doesn't matter the amount of checks as breakfast was included in fare. I had to pay for all that at the end.
I found a bag of coffee in my room as appreciation of my stay. 10 minutes later they take it back saying that was for another guest.
22 May 2013
Rated 5.0 out of 5.0 by RDarrKJr Awesome!!!
Fantastic staff and property! Clean, great service and food.
11 May 2013
Rated 3.0 out of 5.0 by geronemo dropped wakeup call
I could have missed my flight for something as simple as a wakeup call. Staff were unable to explain why I was not contacted as requested.
08 May 2013
Rated 4.0 out of 5.0 by xime01 Personalized service
I have been staying at the Intercontinental Managua for many years. Staff quickly learn guest's name and call you by your name which makes you feel at home. Having a Priority Club membership helps. It is a delight to have fresh fruit in the room and complementary water bottles every day. Food selection in the restaurant is quite good, although I liked the previous menu better, but staff have prepared food to accomodate my needs. All staff are very kind. I enjoy dining outside, by the pool. Fitness center is average and does not have a sauna, which is a drawback for me. Always a good idea to check your bill at check out. I've been charged for services included as Priority Club benefits, such as internet (afterwards, they refused to rectify the charge). But overall, I always enjoy the Intercontinental Managua.
23 March 2013
Rated 3.0 out of 5.0 by Jlizano No Royal Ambassador recognition
No upgrade provided
No fresh fruit/gift
I booked and king size bed room, and when i arrive they offered a two queen bed or wait and hour to clean . (3pm)
25 February 2013
Rated 5.0 out of 5.0 by DRBOY2013 Excellent hotel for you and your family
I stayed here recently and my stay was great The shuttle service the hotels provides is great and is priced very reasonably. They have a state of the art GYM on the first floor which I used daily. The hotel is located smack in the center of managua.
16 February 2013
Rated 3.0 out of 5.0 by Titororte Room Cleaning
On thursday Jan 24th, i left my room at 8:00 am, came back at 5:30pm and my bed was not done, and nobody cleaned my room, it would have been nice to come back and find a fresh and clean bed, but it was not the case. Diasapointing for the value i expect to get when staying at this hotel.
I always make my reservations through the Priority Club page and this time the check in clerk at the hotel said my number was not in.... he did not know much about the program. Even thought they have a sign in the front desk identifiying the program, there is only one line for members and non members, i did not feel any difference for being a Platinum member.
04 February 2013
Rated 5.0 out of 5.0 by DalyCityNica December to remember
This is our third time spending vacation time in Nicaragua, and staying in Real Metrocentro for 14 nights was awesome. The attention by the personnel is great and the facilities are first class. The breakfast in the morning is exquisite. We look forward staying our fourth time next year.
Keep up the great job!
15 January 2013
Rated 5.0 out of 5.0 by Fabrizio SERVICIO
Definitivamente es el mejor servicio entre los intecontinental de centro america.
Quiero resaltar el excelente servicio de Scarlet en el piso ejecutivo. Despues de 3 meses de no llegar al hotel,cuando e vio me saludo por mi nombre y se recordaba lo que usualmente pido en el desayuno. De verdad admirable.
El botones del dia de mi salida, vio que el sr que me lustraba los zapatos estaba un poco lento y a mi me urgia salir para el aereopurto, vino y muy sutilmente le dijo que se apurara que yo estaba de prisa.
Estos pequeños detalles hacen que uno se encariñe con el hotel. Lo hacen sentir a uno muy especial.
Los felicito por estos dos empleados. Son un gran activo de su hotel
Aprovecho para desearles una feliz navidad.
17 December 2012
Rated 5.0 out of 5.0 by Bankygram An Ideal Mini-Vacation
Could not have had a better three days. Intercontinental does not disappoint in both service and accommodations. The entire experience was ideal. It was our anniversary and the staff went above and beyond in making it a memorable experience. It has been and will continue to be our hotel of choice.
04 December 2012
Rated 3.0 out of 5.0 by FrequentNoMore Disappointed
At a previous visit to this hotel, the clerk at the reception desk extolled the virtues of the Ambassador program. It sounded so good (free room upgrade, fruit in the room on arrival, free mineral water in the room, courtesy gift from management on arrival, and late check-out are some of the advertised benefits).
When I arrived at the Intercon Managua this time, the clerk said nothing about my Ambassador status, except to say that he saw they already had my enrollment number. When the check-in was just about complete, I asked where the room would be - and was told it was a standard room on the 4th floor. I pointed out the guaranteed room upgrade, and the clerk matter-of-factly said there were no better rooms available. He offered to program my room key to allow access to the Executive Floor, but if I ate breakfast there or went to Happy Hour, there would be an extra charge. Finally, after conferring with his associate at the desk, he returned and said they would give me complimentary internet access to compensate for no improvement in the room. (A benefit which is usually included automatically elsewhere.)
48 hours passed with no fruit, free water or any other acknowledgement in the room. Finally, after I asked about it again at the front desk, they apologized - and 4 hours later, it was sent to my room.
I seriously reconsidered my Ambassador program enrollment fee. If I hadn't had other, better experiences at other Intercontinental Hotels in the region, I would ask for my money back. As it is, I'm wondering about going to the competing hotel just up the street on my next trip.
03 December 2012