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Manila

Rated 4.3 out of 5 by 267 reviewers.
Rated 3.0 out of 5.0 Nice but old hotel. I booked this hotel using my points just for one night, got one category upgrade because of my Ambassador status. I requested for a complimentary Club Lounge access but they rejected it, instead they tried to sell an upgrade. I am staying alone and I think paying for an upgrade for a club access is not worth it as it comes for two persons. I explained it to them but they stand firm not to accommodate my request. Really not taking care of their guest, especially to their ambassadors. The hotel itself needs some renovation, old rooms and bathrooms, not a 5star standard. I also had some hard time looking for the way going down to the swimming pool from my room.Their signage is really confusing. Its a loong walk from the elevator and use fire exit stairs from 3rd floor going to ground floor. Its also the first time that I encountered from an Intercontinental Brand that I was being transferred to another department while I was still talking and explaining something. The telephone operator seems always on rush and not listening to what their guest really needs. After all, I still enjoyed my stay there. 03 December 2013
Rated 5.0 out of 5.0 by Superb!...Once again I stayed here for 6 nights in November 2013. I stay here each year for the past 5 or 6 years, and I am always impressed. Everything about this hotel exceeds my requirements. It is an older hotel, but I feel it is kept up quite well, and the pricing is very good for a luxury hotel in the city of Makati. Everyone from the Doormen, desk help, housekeeping staff, bar/restaurant staff, and especially Priority Club Lounge staff were so professional, friendly, and welcoming. The Amenities, the bedding, the laundry service also were perfect. The location could not be better. 1-2 minute walk to ATM, Glorietta Mall, close to MRT Ayala station, Greenbelt Mall, Ayala Museum,etc., etc. Ms. Hayakawa, who is Primary Concierge, was most helpful in arranging a private tour guide at the Ayala Museum for a group of 10 people that I took there, what a wonderful experience for all of us. As a Platinum Ambassador, I always get wonderful upgrade, but room 900 was Superior to any room I have ever stayed in. Thank you for this fine upgrade!!! My housekeeper was Julius, and his service everyday was most appreciated. Thank you all, I look forward to my next visit!!! 26 November 2013
Rated 5.0 out of 5.0 by Overall satisfactory Though the room is smaller than the previous hotel that I stayed in Manila, the bed and pillow are comfortable. Surrounding the hotel are the shopping malls - convenient to get foods and do necessary shopping. The gym is opened to public thus a little pack everyday. The staffs did not advise me to keep PHP550 to pay the airport tax - which I think it would be a plus if they can do so. 26 November 2013
Rated 5.0 out of 5.0 by Room upgrade due to Platinium membership Because of my Platinium membership I was entitled to have a room upgrade. They provided only a very smelly and stinky smoking club room. I cannot belive that this very big hotel had only one available club room. They knew in advance I refuse it. Everybody would have refused it. Apart from this, overall it was very nice hotel with very kind staff. 25 November 2013
Rated 5.0 out of 5.0 by Fantastic It is the staff that make this hotel so great. The rooms are always clean and comfortable, but the greeting smiles from all staff members makes it so memorable coming back time and time again. It was unforgettable when 2 staff members entered the hotel room with a birthday cake singing happy birthday. That personal touch is what makes the difference in my eyes. Thankyou once again 24 November 2013
Rated 5.0 out of 5.0 by Great Hotel + Comfy Stay Nice hotel, enjoyed my stay. Only con for me was the expensive internet if it's not included in the room already! 21 November 2013
Rated 5.0 out of 5.0 by Club lounge great service, friendly staff, good city view, comfort facility 21 November 2013
Rated 5.0 out of 5.0 by Nov 5 thru Nov 15 stay at Intercontinental Hotel We are repeat customers to this hotel. It has always been a pleasure stay. The location of this hotel and the great assistance from the staff greatly enhances the quality service and value. We always look forward to the breakfast each day. I personally enjoy the great variety of choices and evidently clean and well served. Mayumi helped me confirm our stay and pick up from the airport, Bernard is as usual the vigilant security, Atoy made us feel very much at home and welcome at the Jeepney, Luis and his crew keeps us taken cared of very well in our rooms. I could go on with all the staff from the valet, luggage handling, door security , front desk, room service and cleaning were all outstanding. I can only suggest that maintenance of rooms, floor, and building as a whole should be an ongoing objective so that this favorite Hotel of hours will keep attracting more customers and keep the entire staff employed and for us to keep coming back to as our annual vacation home in the Philippines. 18 November 2013
Rated 4.0 out of 5.0 by Solid choice for business trip I stayed at the Intercontinental as part of a business trip. The room was excellent, with a great view of the park and the mall. The location is great, as the mall has a number of good restaurants. 18 November 2013
Rated 5.0 out of 5.0 by so comfortable hotel and experince i stay one night ,2room.hotel location is wonderful,the staff is nice and kind,upgrade a suite and club benefit,give me 2 breakfast free.so kind of them,I leave next 17:00.the club let us stay in the club. we so very happy,if i come manila again,i will choose intercon for my hotel choose. 15 November 2013
Rated 4.0 out of 5.0 by Nice hotel Nice hotel with excellent location in Makati. Esp the staff was a nice experience. The hotel itself is getting a bit old and worn out. 15 November 2013
Rated 4.0 out of 5.0 by Superb Club Lounge at the 'Grand Dame" A nice stay once again & service from all the lounge staff, in particular Angelo was very professional & attentive on the several occasions we were in the club lounge. Location is perfect for my requirements & security is vigilant which is a positive attribute. Concierge service was knowledgeable & follow up email was duly appreciated concerning baggage. 12 November 2013
Rated 5.0 out of 5.0 by Very god hotel I felt very safe and comfortable. Good sleep. Also I like the location close to the station. 12 November 2013
Rated 4.0 out of 5.0 by Reasonable hotel but could do with bathroom upgrade and removing musty smell This hotel represents reasonable value and the staff were very helpful. Rooms could benefit by freshening up and removing the musty smell. 11 November 2013
Rated 5.0 out of 5.0 by Unparalleled services and accomodations...again Most recent stay reminded me why I choose InterContinental Manila over the competition every time. Rooms are gorgeous but the warm smiles from guest relations specialists on top floor will make you want to spend most of your time in the lounge. Special recognition must be extended to the Club InterContinental Manager for ensuing my reservations always flexed to meet my ever-changing schedule. The Club InterContinental Manager made every effort to ensure all facets of my stay exceeded expectations. 07 November 2013
Rated 4.0 out of 5.0 by TAXI Hi, my overall stay again at your hotel was wonderful. However, the taxi I rode to the airport was very unpleasant, which is not a fault of the hotel. But nevertheless I was hailed a taxi by your staff. I was not given a tag as to the plate # & name of the taxi. The taxi driver also was not told to flag down his meter. Although he put on his meter but right after, he said that his rate to the airport was P300. I told him this is not acceptable because a taxi ride to the T4 airport is only P150. I told him to go back to the hotel but he would not turn around. So I had to settle for what he asked for. Hope the hotel can do something about incidents like this. 04 November 2013
Rated 4.0 out of 5.0 by Staff are very helpful Stayed here last week during my 3 day business trip to Manila. the staff are most helpful and always smiling and asking you for what they can help you with. The lady from the front desk, Herrera, was very helpful indeed. She was there when i checked in last in the eveing and she was there again when I checked out, always the so helpful and smiling. The room was nice but I had to comment on some of the items I found a bit annoying: the sliding door for the closet was always getting stuck, those pieces of cards you would hang outside your door always drops when you open the door - they really should change that, the lobby was always crowded not really sure why but I had to stand around while waiting for my pickup in the morning with no place else to sit and the breakfast was nice too. Mt George kept my hot chocolate drink always full. Thanks! - Other than that the stay was very good and quite nice. 31 October 2013
Rated 5.0 out of 5.0 by Great People As a frequent business traveler, what sets this hotel apart from all the others is the staff. From Bernard in the lobby to all the professional staff behind the counter. Not only very accomondating and professional, but give you a warm happy feeling. 30 October 2013
Rated 4.0 out of 5.0 by stay at inter continental the hotel staff made the stay enjoyable. the upstairs breakfast had cereal,fresh made eggs to your order, buffet to choose from, fresh juice and a wonderful staff to wait on you and to help you out. the security person would also help you if you needed to know about your destinations. I will not stay at inter continental hotels again though because after 58 nights I only received 2000 points. when I stayed at the Marriott they gave me over 35000 points. you cannot even stay one night free after that long stay.. where is the reward for the loyalty. and we spent thousands of dollars in room service at the inter continental. not satisfied with the points process. never again and we just booked another hotel and we chose the Marriott and so will my co workers, friends and family. and we are going to the caribean next month and Hawaii in march we will not choose any inter continental hotel chains. 27 October 2013
Rated 5.0 out of 5.0 by totally great Its about time that a Hotel offers a class of people that are very friendly and happy doing their job all the time. After all, what makes a great hotel stand out are the people. It was really great to see so many happy smiling faces and thank you's. Don't change a thing. GREAT STAFF. 27 October 2013
Rated 5.0 out of 5.0 by Excellent service Excellent service. Warm and inviting and going the extra mile to make my short stay memorable and very pleasant. After staying in 4 different hotels in the South East Asian region in the space of one month, I must congratulate you for being on the top of my list. 25 October 2013
Rated 4.0 out of 5.0 by good place for overnight stay very good location closest to mrt station and well located on the intersection of ayala avenue. The hotel safety is good as the security keeps your worry to the minimum. The surroundings have restaurants, cafe, shopping mall and many other coviennient places for tourists. It is not too far from the airport nor the mall of asia and the seafood market. However the wifi went down a few times during the time. 23 October 2013
Rated 4.0 out of 5.0 by Another Stay at My Favorite Manila Luxury Hotel Manila Intercontinental sits among several luxury hotels in Makati but easily establishes itself as the premier hotel for those who seek an executive stay marked by genuine staff interaction, excellent room accommodations, and an unparalleled club lounge. Business brought me back to Manila Intercontinental for two nights. This is my sixth time at Manila Intercontinental. I've stayed in the other luxury Makati hotels at least once. As an ambassador, I enjoyed an immediate room upgrade. The room was well furnished, spacious, and quiet. Guest relations always makes an effort to fulfill my request for a room overlooking the pool. The gym is an actual Gold's gym on the ground floor - amazing. The pool is one of my favorites in the Philippines - especially at night when the globes are lit among the towering oak trees that perfectly balance the vast lawn and garden surrounding the pool. Finally the cub lounge - the genuine hospitality of the top floor beckons you to leave your comfortable hotel room for tasteful food and cheerful conversation with a staff that never forgets a name. 22 October 2013
Rated 5.0 out of 5.0 by Great overall experience - Heart of the city and well connected - Spacious rooms and great service - Polite and helpful staff - Overall a great experience 22 October 2013
Rated 5.0 out of 5.0 by Great place... This hotel is situated in the city center. Many rest and bars are in walking distance. Room was big enough for two and staff was helpfull. I would stay there again. 22 October 2013
Rated 5.0 out of 5.0 by Excellent facilities and service efficiency I thoroughly enjoyed my stay at Intercontinental Hotel Makati. It is centrally located, has welcoming and friendily staff, and facilities and amenities are excellent. The only minor but important draw back is that the ATM in the hotel does not accept major international credit/debit cards such as AMERICAN EXPRESS, VISA and MASTERCARD. I tried to withdraw money from the ATM using my UK Visa card without any success. As a result I had to walk to a nearby shopping mall to withdraw money, which I was initially nervous and uncomfortable to do so given that this was my first trip to the Philippines! 21 October 2013
Rated 3.0 out of 5.0 by Majority of your service staff displayed excellent seervice and was courteous and helpful. I found that the in-room coffee,tea service provided in the room inadequate in choice and variety to reflect that of a 5star hotel. Also these items were not replenished daily. I lined the rubbish bin in the bathroom with a used plastic bag but the cleaning crew were careless as they retrieved the rubbish bag from the toilet but left it on the bar counter instead! 20 October 2013
Rated 5.0 out of 5.0 by Best Services Best services from every staffs. Feel comfortable and safe. I asked a security guard at the front of hotel for a taxi from hotel to go to my office. Taxi driver didn't use the meter and claim much money for service. When I got back to the hotel, I reported to a security guard at the front of hotel. They asked me for information and would like to issue the apologize letter for me even though it beyond the hotel responsibility. They reported that taxi to taxi company and avoid to pick the customer at the hotel any more. In the next day when the staff call the taxi, they explain the destination and re-check for ensure the taxi driver uses the meter. :) For room keeper, they know what I like, they clean my room and set my stuff including the water in the position that is convenient for me. I was happy any time when I get back to my room. For pick up service. They provided me the good service and on-time even though I was late in someday. They wait and re-check me for ensure me get their car service. 19 October 2013
Rated 4.0 out of 5.0 by Good Intercontinental hotel Good stay in Makati. Located near to a mall and restaurants. The hotel was clean. The rooms were adequate. Breakfast was excellent. Would stay again if in the Makati area. 18 October 2013
Rated 5.0 out of 5.0 by Excellent Stay at an Excellent Location Best staff in Manila! I stay at the Intercon in Makati almost exclusively now. They never seem to disappoint. Service is wonderful. Folks are incredibly friendly and engaging. And questions are answered quickly. The hotel is nicely located across the street from the Glorietta malls, and through them, one can reach the Landmark and Greenbelt. When raining, you can go underground if you are inclined. Only gripe this past stay (and it is my first gripe in quite a few visits): my toilet, about 5 seconds after finished flushing, would make a loud pump sound and rattle the wall. Likely air caught in the trap. An easy fix for maintenance. Otherwise, I'll be back again. 15 October 2013
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Manila
  • No. 1 Ayala Ave
  • Manila , 1226
  • Philippines
  • Front Desk +63-2-7937000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese, Tagalog

Pet Policy

Contact hotel for details
  • Local Time

    5:54 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Philippine Peso (PHP)

    Accessibility

    • 3 Room(s) with Accessibility Standards
    • Parking