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Rated 4.4 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 Hospedaje Me encanto el hotel, disfrute mucho con mi pareja, quien también quedó encantada con el viaje, muy contento con sus servicios, espero utilizar su cadena pronto 10 June 2014
Rated 5.0 out of 5.0 by LO MEJOR DE MARACAIBO EN ALOJAMIENTO La atención del personal es excelente asi como los alimentos ofrecidos y sus installaciones. 05 June 2014
Rated 4.0 out of 5.0 by Maracaibo only one complain. the breakfast is very local and should have some international touch. 05 June 2014
Rated 5.0 out of 5.0 by excelente hotel. ubicacion y atencion es un hotel muy bueno, lo recomiendo 100%. para familias o parejas es una excelente opción. 01 June 2014
Rated 5.0 out of 5.0 by muy buen hotel los felicito realmente el hotel es espectacular......... la ubicación, la decoración, el servicio .... todo muy bueno 19 May 2014
Rated 5.0 out of 5.0 by rest and unmatched comfort Continuing kindness and good treatment. Areas very comfortable distraction. Highly recommended 18 May 2014
Rated 5.0 out of 5.0 by Una buena experiencia Realmente mucha Comodidad y Atención por todo lo alto. Recomendado altamente 29 April 2014
Rated 4.0 out of 5.0 by Estadia de Trabajo En general el hotel es excelente, sin embargo, las habitaciones del fondo deberían tener un mejor aislamiento sonoro ya que podía escuchar lo que pasaba en la habitación de al lado. Adicionalmente, debería mejorar la carta del restaurante. La piscina es muy bonita y la cama super cómoda. 27 April 2014
Rated 5.0 out of 5.0 by La Mejor Experiencia no tan lejos de casa Muy orgullosa de haber experimentado tan grata experiencia en este hotel ubicado en mi ciudad natal. Excelente atención, instalaciones modernas, nuevas y bien cuidadas, la mejor ubicación y vista de la ciudad, rica comida...olvidé mencionar la excelente atención?...disculpen lo repetitivo pero es que en verdad fue fenomenal 05 February 2014
Rated 5.0 out of 5.0 by Internet La señal inalámbrica en las habitaciones es muy deficiente 05 February 2014
Rated 5.0 out of 5.0 by Good Saty the quality of bed was amazing, the quality of the restaurants and the room, but the room service was very bad. also i have problems with the points of the priority club because i had stayed 2 times and the point are not reflected 03 February 2014
Rated 4.0 out of 5.0 by Comffortable Excellent Room, the pool is very nice! The staff And the Services in very good 24 January 2014
Rated 5.0 out of 5.0 by great room and services what a great hotel! the best sleep ever....the bed very confortable and the restaurants very nice...the best plave to stay in maracaibo 23 January 2014
Rated 2.0 out of 5.0 Doesnt have hot water in the shower The hotel and service are excellente, but the shower has not hot water, 18 January 2014
Rated 5.0 out of 5.0 Great Stay Stayed for night to enjoy a different day and have a great time. Bedroom is absolutely amazing and bed was super comfortable. Love the pool area and staff was great. Kudos to the GM and team. 11 January 2014
Rated 5.0 out of 5.0 by Escapada romantica excelente hotel 100 por ciento recomendado, buena ubicacion excelente trato del personal todo bien 11 January 2014
Rated 5.0 out of 5.0 Excelent stay, confortable beds and great staff. We stayed at Maracaibo Intercontinental while we were waiting for or flight to Curacao that was 2 days later and really enjoyed our stay. We had two rooms (2 queen bed room) because we a family of 4. I've asked at check in fortwo contiguous room and helped out to find me at least on the same floor. They were very helpful and kind. Really great staff, from lobby to concierge to bar tenders to floor maid. Both rooms my daughters and our were very clean and confortable. Check out lobby bar's coffee (latte) great taste. 10 January 2014
Rated 3.0 out of 5.0 by Not Cleaning Rooms Early I was in the 10th Floor of the Ambassadors suites, and the cleaning and housekeeping times were too late, 05 January 2014
Rated 4.0 out of 5.0 by Good hotel very good staff, good location, Good room service. COns the room need to be better sound proof. 11 November 2013
Rated 5.0 out of 5.0 by This is what a Hotel Stay is all about I stayed at this property and I had a great time. Food was great, bar area awesome. Service incredible. Rooms were clean and comfortable. I was really impress. I would consider this hotel for my next trip to Maracaibo. 29 October 2013
Rated 4.0 out of 5.0 by Great Hotel, with some improvements to be made I have been a client in this hotel in the past and my experience have been always great. However, they recently raised the price for the nights, and being one of the most expensive hotels in the area I would expect better quality with some things. I had some problems: 1. In the first place, I ordered some room service and it took to long to bring the food to my room, they said it would take 25 minutes, and in practice was like an hour. In addition, the food they brought was not what I have ordered, I signed the bill just because I was in a hurry to a meeting (for which I was late). I did not appreciate this treatment at all. 2. When I made the check-out I ask the concierge to bring / hold a package to a friend that was staying in the hotel too, I gave my name, room number and my friend's room number and cellphone number. To my surprise they NEVER contacted nor delivered the package and she went out of the country a few days later. Those were my two main issues with my stay during that weekend, which I think they are NOT acceptable given the price of the Hotel. Other than that, the room was very comfortable and the quality of my sleep was great. Breakfast was very good and I got my extended stay for being a IHG Rewards Gold Member. The people was very kind, in general, but I think they should remind the members the benefits of being a IHG reward club member. 23 October 2013
Rated 2.0 out of 5.0 by Facilities I had a really bad experience in the hotel as the wi fi DOES NOT WORK even the hotel provided a ruter, is really bad services. Front desk is a mix of people who are really kind and others who are more worried about what to do after work than provide solutions to the guests. Room service came late, they brought the food but...the drink?? they forgot to bring the coke...that 45 minutes later they dropt... I asked for a hamburger with jam and cheese, room service brought hamburguer with onions/mushrooms and cheese... Hotel expensive, food expensive but poor quality of services Thanks 07 October 2013
Rated 4.0 out of 5.0 by Excellent serice of front desk staff Great people, great place, will definetely come back 07 October 2013
Rated 5.0 out of 5.0 by Good for a business stay The room was very confortable and clean. This hotel is a new construction. Restaurant food was very good, local taste and diferent options. Bar is a nice place, seems to be open to the public. Pool area was very clean. Not to much activities near the hotel, but with a taxi you can get in 15 minutes to local restaurants and party areas. Wireless connection is free which is good compared to other Intercontinental Hotels (Like Miami Downtown) I will stay here again if I have the oportunity to visit Maracaibo. 02 October 2013
Rated 4.0 out of 5.0 by Excelent hotel, average people Great location, superb rooms, great ambiance but average people for check-in. It's a shame. Restaurants are good and lobby bar excelent. 25 September 2013
Rated 2.0 out of 5.0 by mala estadía Good day, I wanted to keep them aware of the drawbacks to my arrival Check in was very slow, apparently despite having no rooms booking after 20 minutes, was that they decided to give me a suite. At the same there was no water, after several calls and over 60 minutes gave us, as luck ran with sofa bed, despite the calls came to lay him, why my brother put a tube blanket and sleep with a pillow. The bell staff was very friendly and their attention was faultless. My arrival was yesterday, annex my reservation. The room number is 226 It is unfortunate that in this hotel happen this kind of inconvenience these comments were sent to the hotel on Fri August 30th, at the moment I have not received a response 02 September 2013
Rated 5.0 out of 5.0 Inter Maracaibo Excellent accomodations and service, No conplains. 31 August 2013
Rated 4.0 out of 5.0 Vulgar Pool Experience Totally different experience to stay at their rooms. If we compare the excellent service and front desk staff, and then you try to go to the pool, you will observe an overloud tacky music, almost even impossible to keep you in the place for more than 15 minutes. It looks like the you are in the worst low life strip club from a low budget movie. I'm really disappointed when I try to compare this location with any other one from the IHG group. Is bringing not the best target of people to their hotel business. Still the best option in Maracaibo city, though KEEP AWAY FROM THE POOL. If IHG is looking for an improvement should forced the General Manager try to stay for more than 30 min at the place. 25 August 2013
Rated 4.0 out of 5.0 by SERVICES &INSTALLATION I always select this Hotel due to his location and the comfort of its installation. Particulary the room is well maintained. The only thing which is not working properly is the Internet. Probably is due to the bad services offered by the local Telecom Company (CANTV). Regrading the fitness center I consider that more cardio machines (more modern) should be installed. The rest is excellent. 25 August 2013
Rated 5.0 out of 5.0 by Comfortable bed Room confort and staff service were excellent, when i need to travel to Maracaibo, IGH Hotels is my first option. 22 August 2013
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  • Promociones Hoteleras C.A
  • Maracaibo
  • Venezuela, Bolivarian Republic Of
  • Front Desk +58-261-7907777

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Languages spoken by staff

English, Spanish

Pet Policy

No pets Allowed
  • Local Time

    7:00 AM
    • CHECK-IN

      3:00 PM

      12:00 PM


    • Venezuelan Bolívar Fuerte (VEF)


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