Rated 4.6 out of 5 by 97
Rated 3.0 out of 5.0 by pro5*hotels Great location and views
The service could be improved, especially in housekeeping. Guest requests for any additional amenities should be noted and provided especially after reminders and proper turndown service should be provided.
At breakfast, the staff should clear away used plates etc esp when they see that table is crowded. The hotel was well staffed. It would have been nice if the bell boys / doorman had advised us that our taxi to airport had arrived (we were sat in the lobby) rather than for us to check everytime a taxi arrived at the entrance. Usual service aspects I have come to expect in a 5* hotel.
Location is great and the views from the terrace bar are amazing!
23 July 2014
Rated 5.0 out of 5.0 by Bibine Long Way to fthe room but it was worthly, excellent ! Next time Iwill ask for the port view !
I will certainly recommend this hotel to all of those who want to visit Marseille. Just a walk away from everywhere.
Paris has his Eiffel tower, Marseille has his Hotel Dieu Intercontinental !
Tks to all competent staff !
22 July 2014
Rated 5.0 out of 5.0 by MDom great experience
everything was perfect , délicious food ,very comfortable room, very quiet , nice garden and terrasse
18 July 2014
Rated 5.0 out of 5.0 by SugarRay3 Wonderful experience.
We spent three fabulous days at this hotel and enjoyed every minute. It is so well located, with amazing views. I cannot stop thinking about our delicious breakfasts on the terrace. A special mention and thank you to the Concierge. The best Concierge Desk I have ever used.....
15 July 2014
Rated 5.0 out of 5.0 by ECheung Excellent location, facilities, dining and staff
My wife and I stayed at this hotel for 3 nights for vacation and really loved this excellent hotel. Excellent location, facilities, dining and staff especially Concierge staff who recommended us many good places to visit and restaurants for dining. Proactively helped us to make a reservation in advance. The Alcyone restaurant is one of the best restaurant in town in terms of food quality and services.
The only area of improvement is to house keeping services. The hotel floor was not clean enough even though after cleaning.
14 July 2014
Rated 5.0 out of 5.0 by moli Absolutely magnificent hotel and fabulous, personal service
The hotel is absolutely beautiful and each piece of art and furniture was carefully chosen to create a perfectly outstanding experience. Every person whom I encountered was helpful, friendly, knowledgeable and seemed genuine in wanting me to enjoy my stay.
The room was beautifully finished, pristine and comfortable in terms of the bed, the upholstered pieces, the closet/safe area and the beautiful and amazing bathroom/shower. It was a decorators delight!
11 July 2014
Rated 5.0 out of 5.0 by hotelsnob2 Beautiful building and room, fabulous breakfast
This hotel is gorgeous and the room was equally beautiful. The bathroom and bedroom are HUGE. There is a separate shower from the tub and a very large vanity. The coffee/cocoa/tea station in the room was very well stocked with delicious options. The bed was MUCH bigger than a standard King and was very comfortable. We booked a rate that included breakfast - it was the best, most complete, amazing and delicious breakfast.
I only wish we had arrived earlier to use the spa facilities!
04 July 2014
Rated 5.0 out of 5.0 by YJUNO WONDERFUL PLACE WITH THE PERFECT SERVICE
The hotel was quite new and well renovated.
Our room was with terrace and harbor view after the hotel staff upgraded my room.
The room was AWESOME.
Very beautiful view to NOTRE DAME and HARBOR, and
the Terrace was just perfect and wonderful.
It is the one that I am going to visit again definitely
03 July 2014