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Medellin

Rated 3.8 out of 5 by 87 reviewers.
Rated 3.0 out of 5.0 by Hay que renovar El hotel se ha quedado algo viejo y encajonado por los altos edificios de alrededor, pero sigue siendo la mejor localización. La habitación si bien era espaciosa, estaba pobremente amueblada y se le notaban los años. La moqueta tenía manchas visibles en varias parte. El servicio es excelente. Sin embargo tuve un incidente muy desagradable en el check inn, que no solo duró casi media hora, sino que un empleado me trató de forma francamente descortés. Entiendo que estaba en prácticas. Las señoritas que me atendieron después fueron eficientes y muy amables, como es la costumbre en ese hotel. 23 March 2014
Rated 5.0 out of 5.0 by Excellent staff & service Everything was perfect except the carpet in the room showed some signs of wear and some staining. Everyone always greeted me with a smile, a comment, and asked how they may be of assistance. The bartenders and servers were exceptionally friendly. I walk with a cane and one young lady even brought me a pillow. Thank you to every one at Hotel Intercontinental Medellin! 13 March 2014
Rated 5.0 out of 5.0 by Extremely nice staff A good stay in Medellin. Could have more choices for breakfast. Excellent bed &linnens. Would go back when i can. 23 February 2014
Rated 5.0 out of 5.0 by Good Service All the experience on the hotel has been excellent. The rooms will be better. 16 February 2014
Rated 2.0 out of 5.0 by Bad Hotel good swimming pool I stay at this hotel every time I visit Medellin and every time I write a note which say find another hotel for your next stay. The hotel is old, there are only 7 upgraded rooms which are decent but they are always occupied. As platinum member I have never been upgraded. The breakfast has a lot of variety but the decor is so bad. They do have a nice swimming pool and tennis courts which are the main reason why I stay there. The location is very convenient also I would recommend this hotel if you play tennis or like to swim, other than that, there are plenty of newer cleaner hotels In Medellin. 05 February 2014
Rated 1.0 out of 5.0 Bad Experience As a regular Intercontinental user I was appalled by the overall uncleanliness and decay of the rooms at the Intercontinental Medellin. The carpet in my room was heavily stained including blood stains near the door of the bathroom. The overall room decor was worn down - Furniture was chipped, dirty and stained. The room curtains were dirty and had holes in several places. The shower was filthy and the lighting in the room was deplorable. I was unable to sleep the entire time I was there due to a high level of noise in the hallways including the maid staff having conversations at high volume at 7am. My room key did not work on a number of occasions and I had to have a staff member walk up to my room with me more than once to be able to get into my room. As someone that is a native of Medellin I am embarrassed to think what people must think of our city when they stay at your property. I will never stay at this property again - absolutely disgusting. 26 January 2014
Rated 4.0 out of 5.0 by Great Service...Property Needs Upgrade I arrived and was given an upgrade to a Junior Suite, this was a mistake.... the little kids next door decided to have running matches in the hallways until 1am. I had dinner in the restaurant and it was excellent..great service and ambiance. I took a shower... but no hot water...after some problem solving...found out that the markings on shower knob were flipped and the blue section was for hot water not the red(like it is in the rest of the world). Overall the stay was nice, but the property does need some upgrades...still I would recommend this property to anyone staying in Medellin. 13 January 2014
Rated 4.0 out of 5.0 by Great facilities It is an older hotel, but it has great restaurants and good service. The rooms are a bit too old and the bed is hard not too comfortable. I prefer softer beds. But I will stay there again because the people are friendly. 09 December 2013
Rated 5.0 out of 5.0 by Como siempre una experiencia maravillosa, excelente servicio , privacidad y tranquilidad Muy bueno. La habitación, sus restaurantes y zonas húmedas son excelentes. El personal comprometido con el servicio 04 December 2013
Rated 5.0 out of 5.0 Excellent hotel and unmatched attention The facilities are excellent. The heated pool, the wet area and lobby are very nice. I found very good to have the Sunday Eucharistic celebration 16 November 2013
Rated 2.0 out of 5.0 by This hotel needs serious updating and cleaning up. This is my 4th time staying at the hotel, and I can honestly say it will be my last time. I am not one to write negative reviews, but I am hoping this gets posted so that other people don't get the same experience. 1) Room cleanliness is horrible. Stains on the carpets everywhere. I am not talking just one or 2 stains, it is a bunch. I will see if my photos get posted. 2) I was accused of taking items from the mini-bar upon checkout. I did not use any items from the mini-bar. 3) I prepaid my room......don't ever do this. As a foreigner you are entitled the tax back. I did not get my tax back, they overcharged my room $140.92 USD saying that there was tax and insurance that was not put in the estimate. After going back and forth with accounting it was determined that the final discrepancy was due to exchange rates......Not likely. I am very concerned about this discrepancy. 4) Bed comfort is almost unbearable. They are extra firm and very close to like sleeping on the floor. They have not changed the bed mattress in the last 4 years since I have been staying at the hotel. 5) Hotel food is very average. Much better food outside of the hotel especially right across the street. 6) They completely overcharge for breakfast that is very average. The wait staff in the breakfast area were demanding a tip on the first day. It was only buffet style and all they did was pour coffee and take away dirty dishes. I would certainly leave a tip, but not demand one! 15 November 2013
Rated 1.0 out of 5.0 by Terrible The hotel is completely deteriorated, requiring urgent a total renovation. The room was very dirty The windows did not close and falling parts of it. The shower doors were broken. The toilet was stained with blood. I moved to another room and there was no difference. Upon check out at 3:30 am, was delayed 20 minutes and charged me for 3 nights hotel taxes, and I only stayed 2 nights. This hotel does considerable damage to the image of Intercontinental hotels. It was not just my experience, my boss had the same problems. 01 November 2013
Rated 5.0 out of 5.0 by Best Intercontinental Worldwide The Intercontinental in Medellin is by far the best IC hotel world-wide. The service is extraordinary and all of the staff are very attentive to guests. The pool area outside is beautiful and it is just wonderful to sit and relax outside. The food is very good and the open air restaurant is a delight. I can't wait to go back. You just don't find service like this in US hotels. I was treated like a royal prince. 17 October 2013
Rated 5.0 out of 5.0 by Always friendly The Intercontinental Hotel in Medellin has an excellent staff. They are always willing to help you 14 October 2013
Rated 5.0 out of 5.0 by Very nice hotel Very clean and confortable bed. Excelent pillows. Friendly staff 09 October 2013
Rated 4.0 out of 5.0 by Comfortable The overall staff service was good. Breakfast servers were very nice and available, but you you had to get their attention! Front door staff were great and always asking to help. Rooms comfortable and clean. Great hot water and pressure! 07 October 2013
Rated 2.0 out of 5.0 by Need for some upgrading The Hotel is very well located and easy to access. The building is probably about 40 years old and could do with a coat of paint on the outside and some upgrading inside, in particular with regard to technical devices from taps, plugs, lamps, phones down to the inadequate Wifi system. The overall inside appearance is fine, the common spaces and the rooms are clean and tidy. Staff members have rather basic knowledge of English and are, hence, shy to assist. This does not alter the fact that the employees are very friendly and are ready to help. Reception could be better organized (staff must constantly move from one end of the counter to the other because guest records are stored centrally in a remote corner), and there seems to be a problem with the handling of Amex Credit cards. This may lead to long waiting time at check-out. All in all a suitable comfortable hotel for business or leisure travel but not a place where I would want to host a larger group of people. 05 October 2013
Rated 2.0 out of 5.0 by Time machine Let's start with the good. Very little good things. Great pool and gym. Staff very friendly and willing to help. Now the bad. This hotel is so old that I felt like in 1970. Carpet is very dirty and with stains all over. The A/C controls are so old and don't work properly. The furniture is so old that I feel I was in my grandma bedroom. The room smelled like humidity every time I came into the room. There is no ventilation, the windows are blocked and only open 10 cms, a silly idea when the room small so bad. I can't understand why this hotel is still an Intercontinental, have nothing to do with the other Inter I had visited. 26 September 2013
Rated 4.0 out of 5.0 by Room Condition Although the rooms was clean and orderly, the carpet needs to be updated or changed as there were signs of wear and stains. 04 September 2013
Rated 4.0 out of 5.0 by Greet hotel and staff. The carpets are disgusting First time in Colombia so maybe I'm being too harsh. But the carpet in the room was pretty disgusting and dirty. The bed was hard like a rock. But the staff was super awesome and the pool and restaurant were great. 31 August 2013
Rated 5.0 out of 5.0 by Great Garden and Superb Staff This Hotel is one of my favorites worldwide. The Staff are wonderful and the Garden/Pool/Patio and Views are just perfect. Much credit to the employees and Mngt. 28 August 2013
Rated 4.0 out of 5.0 Simplify internet and staff more people I stay in this hotel very often, and like it very much --- just a few recommendations: 1. Check-in was slow due to understaffing at the counter 2. Why don't you simplifly access to internet --- putting that check on a box everytime my laptop turns off is uncomfortable, and I dont get why you need that --- and accesing from a kindle of my phone gets messy 3. Chang the rugs in the rooms, they are way to old 26 August 2013
Rated 5.0 out of 5.0 by Excellent location and layout An older property but, nicely layout! Very good security, beautiful pool and excellent staff. My company had a large meeting at this property last April and this return trip was equally as memorable!! 26 August 2013
Rated 3.0 out of 5.0 by EXCELENT LOCATION, OLD BUILDING, RENEWABLE NO INVESMENT TO RENEW THIS HOTEL PROPERLY, LOOKS OLD FASHION THE ROOMS, USED AND THE CAPRPETS OLD NOT WELL KEPT. BREAKFAST GREAT, NO PREPER DINNING ROOM FOR LUNCH AND SUPPER WHY!! REQUIRES URGENTLY INVESMENT TO IMPROVE COMFORT, GREAT LOCATION. VERY ATRACTTIVE POOL SITE 19 August 2013
Rated 4.0 out of 5.0 Great 70s feeling to it, needs some modernizing All the hotel is in great condition, but not the carpeting in the rooms Furthermore, the hotel must go a little greener, and could axtually save some money to pay for the carpets: 1. My towels got changed and washed every time, you may give guests a choice to re-use towels and save on water and soap hurting the environment 2. Most hotels with card keys nowadays have a little box by the entrance where one can slip in and out the card to turn on and off all the lights at the room, that would be a good idea, it makes it more comfortable for the guest, instead of having to go checking out all the switches Staff is great, food is good, room service nice, view is great --- pool, tennis courts, good gym... great 18 August 2013
Rated 5.0 out of 5.0 by great furniture and excellent bed bathroom furniture beautiful. near to my business destination and close to bars and restaurants 14 August 2013
Rated 3.0 out of 5.0 by Intercontinental Medellin Colombia I was not very impressed with the room. For the money that I payed I got a room that had an extremely dirty carpet. 13 August 2013
Rated 4.0 out of 5.0 Only issue is the carpet The building is not new, and may need a renovation, even the furniture is a little outdated, but that is not a big issue. The carpet in the room was in terrible conditions, must be changed 12 August 2013
Rated 3.0 out of 5.0 Dated hotel mediocre food The hotel looks like it was built in the 70's. The service is OK but there are absolutely no benefits for intercontinental members. The room service food is mediocre at best. 30 July 2013
Rated 5.0 out of 5.0 by Atención del Personal Excelente atención tanto al CHECK IN como a la salida del hotel. 08 July 2013
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Medellin
  • Calle 16 #28-51
  • Medellin , C007-06
  • Colombia
  • Front Desk +57-4-3194450 +1106

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

No Pets Allowed. Not permited any pet or animal, even temporarily, anywhere in the hotel.
  • Local Time

    3:51 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      1:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 2 Room(s) with Accessibility Standards
    • Parking