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Medellin

Rated 3.8 out of 5 by 48 reviewers.
Rated 5.0 out of 5.0 by Enjoyed the upgrade I joined the ambassador's club and enjoyed getting upgraded to a suite, which was very spacious and comfortable. It was a nice touch to have water and fruits to snack on upon my late arrival. The staff was friendly and remembered my name. I look forward to my next visit. 20 February 2013
Rated 3.0 out of 5.0 by Ok average experience The hotel needs remodeling. Old look and feel experience. Staff service very good 13 February 2013
Rated 3.0 out of 5.0 Need to improve the service My last expirience was not good. The food offer was poor, and cold The quality of some products during breakfast was limited I am from Medellin, but I work outside, and I suggested Medellin like a nice place for our Anual Convention, but my expirience was poor. Is not my city, the city of service that I want to show. 13 February 2013
Rated 5.0 out of 5.0 by Long line in the desk Long line for the check out but the hotel is great 19 January 2013
Rated 5.0 out of 5.0 by Comfortable room and great breakfast It is a good place for vacations with my wife and children. Quiet place and good staff. 16 January 2013
Rated 3.0 out of 5.0 by Getting a bit long in the tooth...needs renovating... First off let me start by saying the staff is very nice and extremely accommodating. That said, I think they do the best with what they have to work with. First impression, at the front desk I noticed the typical clocks from around the world time zones on the back wall, seemed odd but they were all the wrong time, I inquired about this and was told they have been broken for awhile and never repaired. Not a 5 Star property because there are just too many bothersome issues here: In room, the carpets appear to be a bit worn and spotted from years of use. The bathroom toilet seat was broken, the electronic scale did not work and the shower control was loose and broken making it difficult to adjust the temperature of the water coming out. All these things may seem trivial but at the end of the day it is the little things that separates a 5 star hotel from a four star or even three star hotel. Other issues, the Internet WIFI did not work when I arrived and I needed this to work, when I called about it initially and three more times each time I was told it would be fixed in 30 minutes, 6 hours later it finally worked, about 10:00 PM. The website says that they can arrange for airport pick up when you arrive at a cost of $29.00 USD, sounded good so I called the hotel concierge as directed and made the arrangement. Pick up was timely and then I got to the hotel and I asked if I should pay or would it be billed to the room, they said it could be billed to the room and the price was $37.00 USD, then the agency that provided the service which is located in the hotel later asked me if I would like a ride to the airport when I checked out and I said sure if they could get the price correct as stated on the website. They said they just charged the price that was normal and that the hotel did my billing, asked them how much and now the price was $41.00 USD. It took two emails to the GM and two conversations to get the charge correct at $29.00 as quoted on the website confirmation I had received. The last thing of note was the Club level lounge had been relocated down to the lobby level in a meeting room, not much atmosphere, no windows, dark and I think a bit inconvenient for club level members, usually was empty which is odd. The offerings provided were all unmemorable which could be the other reason for lack of interest. I would stay again simply because the location is good and the staff were very nice, just needs a little work to bring it up to the level that should be expected at an Intercontinental Property. This was more like a Holiday Inn. 24 November 2012
Rated 1.0 out of 5.0 by Intercon by name only Don't bother staying or paying for a clubfloor suite. It's rarely open and nothing to offer. Internet is poor at best. 18 November 2012
Rated 4.0 out of 5.0 by Buena Ubicación y Excelente Comida Estuve en septiembre 2012 y me impresionó la ubicación del Hotel ya que está en uno de los sectores más exclusivos de Medellín. Así mismo, la comida es una gran experiencia y el personal de los restaurantes es muy amable. Únicamente a mi gusto la cama es muy firme, por lo que la experiencia de descanso no fue la mejor. 13 November 2012
Rated 2.0 out of 5.0 by Needs investment You need to invest in the property The building, bathrooms, rooms, furnitures, carpet, air conditioning, everything is extremely old and used 07 November 2012
Rated 3.0 out of 5.0 by diferente a lo anunciado Lo primero, es cuando reserve, al incio de la pagina , decian que el desayuno estaba incluido, lo cual no fue cierto. Cuando llegue no tenian una cama individual, si no 2 camas, la opcion que me dieron seria un cuarto para fumadores. Al final quede en un cuarto con 2 camas pequeñas para solo una persona en la habitacion. 09 October 2012
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Medellin
  • Calle 16 #28-51 Variante Las Palmas
  • Medellin , C007-06
  • Colombia
  • Front Desk +57-4-3194450 +1106

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
  • Local Time

    10:53 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      1:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 2 Room(s) with Accessibility Standards
    • Parking