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Medellin

Rated 3.8 out of 5 by 104 reviewers.
Rated 5.0 out of 5.0 by Always friendly The Intercontinental Hotel in Medellin has an excellent staff. They are always willing to help you 14 October 2013
Rated 5.0 out of 5.0 by Very nice hotel Very clean and confortable bed. Excelent pillows. Friendly staff 09 October 2013
Rated 4.0 out of 5.0 by Comfortable The overall staff service was good. Breakfast servers were very nice and available, but you you had to get their attention! Front door staff were great and always asking to help. Rooms comfortable and clean. Great hot water and pressure! 07 October 2013
Rated 2.0 out of 5.0 by Need for some upgrading The Hotel is very well located and easy to access. The building is probably about 40 years old and could do with a coat of paint on the outside and some upgrading inside, in particular with regard to technical devices from taps, plugs, lamps, phones down to the inadequate Wifi system. The overall inside appearance is fine, the common spaces and the rooms are clean and tidy. Staff members have rather basic knowledge of English and are, hence, shy to assist. This does not alter the fact that the employees are very friendly and are ready to help. Reception could be better organized (staff must constantly move from one end of the counter to the other because guest records are stored centrally in a remote corner), and there seems to be a problem with the handling of Amex Credit cards. This may lead to long waiting time at check-out. All in all a suitable comfortable hotel for business or leisure travel but not a place where I would want to host a larger group of people. 05 October 2013
Rated 2.0 out of 5.0 by Time machine Let's start with the good. Very little good things. Great pool and gym. Staff very friendly and willing to help. Now the bad. This hotel is so old that I felt like in 1970. Carpet is very dirty and with stains all over. The A/C controls are so old and don't work properly. The furniture is so old that I feel I was in my grandma bedroom. The room smelled like humidity every time I came into the room. There is no ventilation, the windows are blocked and only open 10 cms, a silly idea when the room small so bad. I can't understand why this hotel is still an Intercontinental, have nothing to do with the other Inter I had visited. 26 September 2013
Rated 4.0 out of 5.0 by Room Condition Although the rooms was clean and orderly, the carpet needs to be updated or changed as there were signs of wear and stains. 04 September 2013
Rated 4.0 out of 5.0 by Greet hotel and staff. The carpets are disgusting First time in Colombia so maybe I'm being too harsh. But the carpet in the room was pretty disgusting and dirty. The bed was hard like a rock. But the staff was super awesome and the pool and restaurant were great. 31 August 2013
Rated 5.0 out of 5.0 by Great Garden and Superb Staff This Hotel is one of my favorites worldwide. The Staff are wonderful and the Garden/Pool/Patio and Views are just perfect. Much credit to the employees and Mngt. 28 August 2013
Rated 4.0 out of 5.0 Simplify internet and staff more people I stay in this hotel very often, and like it very much --- just a few recommendations: 1. Check-in was slow due to understaffing at the counter 2. Why don't you simplifly access to internet --- putting that check on a box everytime my laptop turns off is uncomfortable, and I dont get why you need that --- and accesing from a kindle of my phone gets messy 3. Chang the rugs in the rooms, they are way to old 26 August 2013
Rated 5.0 out of 5.0 by Excellent location and layout An older property but, nicely layout! Very good security, beautiful pool and excellent staff. My company had a large meeting at this property last April and this return trip was equally as memorable!! 26 August 2013
Rated 3.0 out of 5.0 by EXCELENT LOCATION, OLD BUILDING, RENEWABLE NO INVESMENT TO RENEW THIS HOTEL PROPERLY, LOOKS OLD FASHION THE ROOMS, USED AND THE CAPRPETS OLD NOT WELL KEPT. BREAKFAST GREAT, NO PREPER DINNING ROOM FOR LUNCH AND SUPPER WHY!! REQUIRES URGENTLY INVESMENT TO IMPROVE COMFORT, GREAT LOCATION. VERY ATRACTTIVE POOL SITE 19 August 2013
Rated 4.0 out of 5.0 Great 70s feeling to it, needs some modernizing All the hotel is in great condition, but not the carpeting in the rooms Furthermore, the hotel must go a little greener, and could axtually save some money to pay for the carpets: 1. My towels got changed and washed every time, you may give guests a choice to re-use towels and save on water and soap hurting the environment 2. Most hotels with card keys nowadays have a little box by the entrance where one can slip in and out the card to turn on and off all the lights at the room, that would be a good idea, it makes it more comfortable for the guest, instead of having to go checking out all the switches Staff is great, food is good, room service nice, view is great --- pool, tennis courts, good gym... great 18 August 2013
Rated 5.0 out of 5.0 by great furniture and excellent bed bathroom furniture beautiful. near to my business destination and close to bars and restaurants 14 August 2013
Rated 3.0 out of 5.0 by Intercontinental Medellin Colombia I was not very impressed with the room. For the money that I payed I got a room that had an extremely dirty carpet. 13 August 2013
Rated 4.0 out of 5.0 Only issue is the carpet The building is not new, and may need a renovation, even the furniture is a little outdated, but that is not a big issue. The carpet in the room was in terrible conditions, must be changed 12 August 2013
Rated 3.0 out of 5.0 Dated hotel mediocre food The hotel looks like it was built in the 70's. The service is OK but there are absolutely no benefits for intercontinental members. The room service food is mediocre at best. 30 July 2013
Rated 5.0 out of 5.0 by Atención del Personal Excelente atención tanto al CHECK IN como a la salida del hotel. 08 July 2013
Rated 2.0 out of 5.0 by Es un hotel muy viejo La comida a al habitación es buena y rápida. En recepción no son muy amables En el baño había cabellos de mujer 28 June 2013
Rated 5.0 out of 5.0 by mi estadia excelente servicio, comoda y amplia habitacion, lo mejor de este hotel es la gente 17 May 2013
Rated 5.0 out of 5.0 by Grata estadía Esta estadía para mi fue super , las habitaciones confortables , los ambientes siempre limpios, la atención del personal del hotel es calida , siempre estan interesados en el bienestar 16 May 2013
Rated 5.0 out of 5.0 by ESTADIA EN MEDELLIN FUE UNA EXCELENTE EXPERIENCIA SE SIENTE LA CALIDAD HUMANA!! 16 May 2013
Rated 5.0 out of 5.0 by Servicio El servicio en el Hotel es muy bueno todo salio perfecto. gracias! 16 May 2013
Rated 3.0 out of 5.0 by Staff not trained, irresponsible I've asked several questions by email before my stay. The staff responded VERY LATE, after I've insisted on my emails several times. Furthermore, they lied to me. I was forced to book a more expensive rate, and then, when I was there, the reception staff confirmed me that the 1st rate I've choosen, was good for me, so at the end, the staff lie mean I spend over 200 USD extra. 12 May 2013
Rated 3.0 out of 5.0 by FOR A LARGE HOTEL POOR RESTAURANT FACILITIES LARGE HOTEL, LARGE CONFERENCE ROOMS, LOTS OF ATTENDANTS BUT SMALL EATING FACILITIES. WHY ONLY ONE RESTAURANT WITH SMALL AMOUNT OF TABLES ! 26 April 2013
Rated 4.0 out of 5.0 by good pool the hotel have a very goog pool and services in this área..... 18 March 2013
Rated 3.0 out of 5.0 by Very poor rooms Very poor rooms very bad mantain. Old hotel. Needs remodeling .....sooN. Does no look like an Intercontinental. Very nice people and service. 20 February 2013
Rated 5.0 out of 5.0 by Enjoyed the upgrade I joined the ambassador's club and enjoyed getting upgraded to a suite, which was very spacious and comfortable. It was a nice touch to have water and fruits to snack on upon my late arrival. The staff was friendly and remembered my name. I look forward to my next visit. 20 February 2013
Rated 3.0 out of 5.0 by Ok average experience The hotel needs remodeling. Old look and feel experience. Staff service very good 13 February 2013
Rated 3.0 out of 5.0 Need to improve the service My last expirience was not good. The food offer was poor, and cold The quality of some products during breakfast was limited I am from Medellin, but I work outside, and I suggested Medellin like a nice place for our Anual Convention, but my expirience was poor. Is not my city, the city of service that I want to show. 13 February 2013
Rated 5.0 out of 5.0 by Long line in the desk Long line for the check out but the hotel is great 19 January 2013
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Medellin
  • Calle 16 #28-51
  • Medellin , C007-06
  • Colombia
  • Front Desk +57-4-3194450 +1106

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

No Pets Allowed. Not permited any pet or animal, even temporarily, anywhere in the hotel.
  • Local Time

    5:32 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      1:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • 2 Room(s) with Accessibility Standards
    • Parking