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Melbourne The Rialto

Rated 4.5 out of 5 by 465 reviewers.
Rated 5.0 out of 5.0 by most comfortable stay Always find the staff friendly helpful knowledgeable and caring for my requirements Every stay has been great A regular there but always excellent service and attention Never a miss. Thanks all.. 15 September 2014
Rated 5.0 out of 5.0 by great hotel Had a wonderful 4 nights stay. Was upgraded to a higher ambassador floor with natural light. Location is not centralized for leisure tourist though. Aa 13 September 2014
Rated 5.0 out of 5.0 by great place Had an enjoyable stay. Front desk check in was helpful with our upgrades. Loved the services provided. The only issue is the location - a little out of the way for a leisure tourist during the weekends. 12 September 2014
Rated 4.0 out of 5.0 by great improvement thanks to most of the staff the service and attitude in the hotel has improved after a poor start in the restaurant the next night was made up by great service from Ash who looked after us so well he deserved a medal well done Ash I would also say reception and club floor contributed to a good stay thankyou to the staff 12 September 2014
Rated 2.0 out of 5.0 by Sleepless in Melbourne The sound of running water through a pipe (glug, glug, glug) in the wall between the bathroom and where the bed was located in the Deluxe room (on the 4th floor) every few hours was disruptive for sleep. Thinking it was just the heater (it was early September), after I had turned it off, closing down and being exhausted I thought nothing of it and put my ear plugs in. On the second night after being woken 4-5 times (even with ear plugs), at 4am I asked to change rooms after explaining what the problem was. This was done immediately. I was put into one the ground floor rooms (which I highly recommend). As this was a business trip, I was exhausted for my days at work (which defeated the purpose of staying at a 5 star hotel). Also, on check-in my profile name was correct but had the wrong details (address, Ambassador number etc). This also occurred on mye last stay at the IinterCont at Melbourne. They assured me at the front desk it had been fixed this trip and that it would no longer be a problem. Apparently not. Today, I received a customer satisfaction survey with the same incorrect details. So not fixed! 11 September 2014
Rated 5.0 out of 5.0 by Great Staff, Great Location, Excellent Experience The staff were friendly and helpful at check-in. I felt welcomed to the property and they made sure I had everything I needed for my stay. From the excellent meals in the restaurant to the help securing tickets for the theater and dinner reservations, this hotel provided great service. The bed was comfortable and perfect for a good night's sleep. The location is close to the train station and a short walk to other attractions in the city. I'll stay here on my next visit to Melbourne and recommend it to my friends and colleagues as well. Well Done Rialto! 10 September 2014
Rated 5.0 out of 5.0 by Child friendly We had a wonderful 4 days staying in the heart of Melbourne. Staff went above and beyond to make out holiday special. Special thanks to Dimitri who organized warming of our babies milk at 9pm. Thanks to all the breakfast team who obliged our daughter and provided yummy food with a smile. Thanks to the checkin staff who found a room with a bath for our daughter. We loved our stay. 10 September 2014
Rated 5.0 out of 5.0 by One of the best I can not remember the last time a hotel bed was this comfortable. Very nice decor and the staff were helpful. I have been to Melbourne 30 odd times and this was the first time staying here and i will always come back here from now on. 10 September 2014
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Melbourne The Rialto
  • 495 Collins Street
  • Melbourne , 3000
  • Australia
  • Front Desk +61-3-86271400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, Greek, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Korean, Punjabi, Portuguese, Slovak, Turkish, Chinese

Pet Policy

Guide dogs or service animals allowed
  • Local Time

    10:28 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking