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Melbourne The Rialto

Rated 4.5 out of 5 by 436 reviewers.
Rated 4.0 out of 5.0 by Junior Suite with comfortable bed and good executive lounge Stayed in a Junior Suite for one night as part of a celebratory event. Room was of very generous proportions but was a little tired and somewhat dated. Very comfortable bed, but we should have accessed the pillow menu, as the standard pillows were a bit hard for our liking. Suite faced onto Collins Street, so there was some traffic noise, but overall, we enjoyed our stay, and would recommend the hotel to others. 17 August 2014
Rated 5.0 out of 5.0 by Very happy customers We had a fabulous two-night-stay in the hotel. Outstanding staff, in particular, Nouvel the receptionist, and Alex from Alluvial. 16 August 2014
Rated 5.0 out of 5.0 by Outstanding Words cannot adequately describe how good this 'special' weekend break was and due primarily to the Melbourne Intercontinental Rialto experience. Every expectation was surpassed from the very moment I walked in through the front door until the friendly doorman closed the taxi door on departure. Thank you! The standard has been set and will be a challenge to exceed! 14 August 2014
Rated 4.0 out of 5.0 by Helpful and comfortable The staff are a delight to deal with. The rooms are good but would have loved to have had a bath tub in the room 13 August 2014
Rated 5.0 out of 5.0 by Wonderful experience We had an incredible experience staying with you over the weekend, we are very much looking forward to staying there again. 07 August 2014
Rated 1.0 out of 5.0 by Disappointing to say the least My 2 night stay was in one word appalling. Given I am a platinum ambassador I assumed the normal IHG service and recognition would apply but sadly this was not the case.I was totally let down by this property which was in fact recognized by Management but unfortunately all too late. I will not go into detail as I can only assume this service lapse was an exceptional occurrence given other reviews on the whole seem positive. I am surprised at what I had to endure and can only hope other guests are not confronted with similar issues . On a positive note the breakfast was excellent but unfortunately that is were the positives end. 07 August 2014
Rated 2.0 out of 5.0 by Very noisy We stayed there for 4 nights on the 1st floor opposite the bar. The bar shuts at midnight and the breakfast setup and music starts at 6am. The first couple of nights we're tolerable but the Friday night bar noise caused us to ring reception at 12.20am. The breakfast noise then started again at 6 and I needed to put in ear plugs to continue sleeping. We complained and were moved to a room on the 7th floor for the last night. We would stay there again due to the positive and proactive response from the staff, and the experience of the second room; but only in one of the upper rooms. 07 August 2014
Rated 5.0 out of 5.0 by Great Service with a smile! The Hotel is centrally located in the heart of Melbourne CBD which makes it easy to walk or catch the train, tram etc. The staff were always obliging. the Restaurant is beautifully located in the Lobby of the hotel. The rooms are very comfortable. I would recommend this hotel to anyone. 07 August 2014
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Melbourne The Rialto
  • 495 Collins Street
  • Melbourne , 3000
  • Australia
  • Front Desk +61-3-86271400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, Greek, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Korean, Punjabi, Portuguese, Slovak, Turkish, Chinese

Pet Policy

Guide dogs or service animals allowed
  • Local Time

    5:34 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking