Rated 4.5 out of 5 by 393
Rated 5.0 out of 5.0 by dionex Comfort style and class with world class service
We were fortunate to make the intercontinental Rialto our accommodation choice when recently in melbourne to celebrate our sons birthday for a football getaway. Having recently been overseas I can say without hesitation the service and the extra personalised service we received was by far the best worldwide . The staff truly made our stay combined with the beautiful surroundings amazing food and comfort we were sad to leave.
Thank you Rialto staff for making our stay not only comfortable but personalised something we felt you did better than anywhere else's we have ever stayed . We look forward to returning later in the year and I would recommend the Rialto without hesitation for the perfect stay.
03 July 2014
Rated 5.0 out of 5.0 by MaryKK Excellent overall experience
Best hotel I have stayed in Melbourne, you can not fault the Intercotinental.
03 July 2014
Rated 5.0 out of 5.0 by Joffa Great Food and Service
We had a great stay. we always look forward to staying in this hotel because the staff are very friendly, the service is great and the food is fantastic.
03 July 2014
Rated 5.0 out of 5.0 by pink dispatch Home from Home
From ease of check in, got the best available rate, to arrival, valet look after the car and luggage, check in is easy, room is delightful, clean, well organised.
It was a cold and wet winters weekend, so we choose to eat in house, the food was delicious, and catered to my needs with food allergies, able to adjust the room temp to suit.
Bed is amazing, the room is so quiet, do set an alarm if you need to wake up, as you might just sleep half the day away (which can be a joy).
Breakfast is good, the staff attentive with coffee service etc.
Concierge service is very good.
03 July 2014
Rated 5.0 out of 5.0 by Jodie41 Great experience
I had a great time staying at the Rialto. Can't wait to go back!!
02 July 2014
Rated 5.0 out of 5.0 by LyndallS Wow for the bed
Wonderful bed and pillows. Large shower with plenty of shower gel. Great choice at the buffet breakfast.
Very handy for walking to shops and theatre as well as public transport.
Most importantly very quiet in our room.
The only negative was the shock I received at the price of 2 chicken sandwiches from room service - $63!!
We will be back in the near future.
01 July 2014
Rated 5.0 out of 5.0 by BonzoBuck Great staff and surroundings
Having recently just spent 3 nights at Rialto Melbourne, the friendly and knowledgable staff are a stand out. So polite and very, very helpfull, no matter how big or small your request.
The surroundings of the main atrium is outstanding and the food and bar were amaizing. The selction of Malt Whisky available is as good as i have seen for many a time.
Rooms were very clean and functionable and if i could change anything i prefer the TV at the end of the bed and not at the side,
Thanks for a great stay
30 June 2014
Rated 5.0 out of 5.0 by LaraL Amazing Hotel
Great rooms and lovely bars to enjoy a private drink and relax
28 June 2014
Rated 5.0 out of 5.0 by Karen 54 First Class all the way
As a tired and busy Mum of a 5 and almost 3 year old I wanted to take the kids to Melbourne so we could relax and have fun. This hotel was perfect. The staff were very helpful and accommodating. Nothing was too much trouble. The beautiful twin room was luxurious and the bathroom was well appointed with all the toiletries you would expect in a 5 star hotel. We had breakfast in the Alluvial Restaurant which had a great and varied selection of breakfasts. A swim in the hotel pool was the perfect way to round of the day and the jacuzzi was my absolute favourite. Couldn't fault the experience as it was wonderful from start to finish. Highly recommend this hotel to all travellers.
28 June 2014
Rated 4.0 out of 5.0 by Booga5150 Very enjoyable.
A very pleasant stay overall. Excellent location. Short walks to CBD, southbank and etihad stadium. Helpful and efficient staff. We will definitely stay there again.
26 June 2014
Rated 5.0 out of 5.0 by sshheena Great Service
Staff are attentive . Rooms are clean and neat . Room service food are yummy! Suites are affordable and spacious!
26 June 2014
Rated 4.0 out of 5.0 by Bats Great service, good location
First time at Rialto, very friendly and efficient staff.
25 June 2014
Rated 5.0 out of 5.0 by Simon007 Thoughtful and caring staff
I was extremely impressed by this hotel when I stayed there recently for two nights. Greeted by knowledgeable staff who were expecting me. Checked in with ease. A great room too. A call from the Concierge in the early evening to see whether I needed any help with restaurant bookings capped it off.
24 June 2014
Rated 5.0 out of 5.0 by Pauly G Home again. Home again. Best sleep in years
From the moment Cliff met the taxi, I knew I was home. James, the ever-knowledgeable, extremely well connected & mightily friendly concierge, welcomed me as if it was yesterday. While there are no issues at the Rialto, nothing is too small a request. Hungry? Thirsty? Weather turn bad? Do yourself a favor and eat downstairs. Food is fabulous, wines are great. Atrium is a bonus. Then adjourn to your room & climb into the cloud. Enjoy.
23 June 2014
Rated 5.0 out of 5.0 by ruth18 brief stay
travelled with my daughter on a quick 2 night break in Melbourne. Excellent place to stay.
23 June 2014
Rated 5.0 out of 5.0 by ManCityGeoff The Brighton Suite- a very special stay
I am a regular visitor to this excellent, well located hotel. However, this visit was my most memorable ever, as I received a free upgrade to the beautiful Brighton Suite. If it just had a wine cellar, I could move in permanently! A beautiful suite, with extremely generous proportions, the living room has a beautiful parquetry floor, elevated dining area with full dining suite, large flat screen TV, Bose sound system and even a powder room separate from the bathroom. The enormous bed was supremely comfortable, and the bed room could be shut off from the separate living area, allowing me to watch the early morning World Cup soccer while my daughter continued to slumber undisturbed. There was a huge walk in wardrobe, separate WC with bidet, very state of the art shower and spa bath, his and her sinks and great lighting throughout. All in all, a very special space!
23 June 2014
Rated 4.0 out of 5.0 by Taxi Great staff and nice hotel
The hotel is beautiful and the staff is great. The hallway noise was bothersome and the food though good was not consistent. The wait staff did make sure this was brought to the attention of the management team.
22 June 2014
Rated 5.0 out of 5.0 by XmasPresent2013 A delightful and wonderful stay
We used the The Rialto as a "comfort stop" before beginning a 2.5 month stint in the DR of Congo. What an excellent choice as the staff were so friendly, efficient and helpful. The room was amazing, our stay was fantastic so we will be staying at The Rialto when we return from the DRC. Thank you so much
20 June 2014
Rated 4.0 out of 5.0 by Anita B Anita Booysen
Had a wonderful stay and will definately recommend to others
20 June 2014
Rated 5.0 out of 5.0 by Jo & Rob Definitely would recommend & come back again
Everything about this venue is perfect. The building is absolutely amazing and everything from the welcoming greeting at the front to the fluffy bathrobes are amazing. Would highly recommend to stay here. Will return again. Thank you for a wonderful stay.
20 June 2014
Rated 4.0 out of 5.0 by Bt6511 Comfortable but average 5-star experience
My wife and I actually stayed 3 nights, checking out on the 15th of the month.
Concierge were courteous and informative when asked. We loved our rooms, very clean, functional, bed was very comfortable. As I had to use the desk for work purposes the provided light and chair were excellent. And despite there being no 'view' (probably not possible in the CBD) in 401, soundproofing was excellent. Bathroom was excellent. Staff very attentive to carrying our bags. Hotel pool was warmed just nicely, gym and sauna amenities great. Sound speakers in rooms were top-notch. I think definitely rated 5-star. Staff professionally dressed. Hotel decor was unique and excellent.
Points for Improvement:
Although staff were helpful, we didn't feel a sense of warmth as we have felt during our travels elsewhere to other IHG hotels. Would encourage staff to engage more with customers, even if you need to look at the computer to check-in without having to feel overbearing or intrusive. OFFER a map straight away if you know we are not local. Transportation options can be a little confusing without a little help. Shouldn't have to discuss where the nearest Coles might be. Greet EVERY single guest and non-guest, even if (especially if) you see them multiple times a day. When new, actually direct them to the concierge desk, not let them find it themselves. Be ready to offer suggestions immediately for places with good coffee and restaurants. Be aware of restaurant closing times eg. if guests happen to check in late and need a quick bite (doesn't have to be expensive) and be aware which restaurants tend to be full. Smile! Bell persons were helpful eg. Dimitri for telling us about Merchant and showing us our rooms and being resourceful. Room service was very prohibitively expensive, even for a 5-star hotel. Typical breakfast for $40? Perhaps offer something unique worth paying for an experience for $40 if prices cannot come down. These days internet and newspapers should be free for everyone not only IHG members in this price range. It doesn't look good on the internet to charge $25/day for wifi, even if you waive it for guests at the desk. Nespressos and bluetooth audio should be standard in ALL rooms as it is in some other hotels. The wooden board under our TV was loose, and easily came off, revealing ugly electronics behind. A bit awkward to find you can listen to the TV in the bathroom but not your portable music device. Sink tap is too low to fill kettle with, and tub takes too long to fill ?too water-saving. Suggest no need milk in fridge (make it available on request only). Offer something extra to personalise our room always looks good eg. a welcome card with our names in our rooms, maybe complementary coffee delivered to our rooms when we arrive since Melbourne is famous for coffee!? Much more personalisable, universal and cheaper than wine. For rooms, desk shelves were a bit dusty. Light switches not intuitive. A nice touch is to have anti-fog over the center part of the mirror in bathroom so you can use the mirror even when bathroom is steamy.
Overall we had a good fuss-free 5-star stay and would return. But at this level, we would have high expectations. Exceed them with a 5-star experience.
19 June 2014
Rated 3.0 out of 5.0 by MikeGJAK Good and trouble free stay
Arriving to the hotel was great, the bell man immediately got all the bags and I was escorted to the reception. My reservation was really simple which resulted in a to long try to upsell more expensive rooms. The room was OK but could have been cleaner - and for some reason they did not change the sheets and forgot to empty the trash bin.
Breakfast was a disappointment - for a Intercontinental breakfast must be great and have good service and choice.
Being a Intercontinental hotel means customers have expectations and this time is was nothing special - just standard.
19 June 2014
Rated 4.0 out of 5.0 by Spark08 Great Service
On the whole my stay was very pleasant. The staff were great and the checking and check out was very smooth. The room presented very well and the daily service was excellent.
My only suggestions/complaints are:
. I'm not a fan of the 2 single beds being pushed together to make a king size one. No matter how it's done the join makes it uncomfortable.
. The angle of the tv to the bed makes it difficult and uncomfortable to view. Although I understand there are physical constraints.
. I had breakfast on the first morning but found the hot breakfast a bit 'stale' and the tomato juice sour.
18 June 2014
Rated 5.0 out of 5.0 by Twitch Excellent stay
Very kcomfortable hotel. Staff attention to detail was very pleasing. Although it was our first stay at this hotel I was made to feel that I was a returning friend.
As an IHG club member I weas pleased with the high level service afforded us in the club room.
Would recommend this hotel to others.
17 June 2014
Rated 4.0 out of 5.0 by Yutenji Very striking appearance
From the street, the hotel is relatively understated, but once you enter the main hall is very striking.
The room was very comfortable and the indoor pool a pleasure.
15 June 2014
Rated 5.0 out of 5.0 by Decath Amazing stay for a long weekend
We have stayed at this hotel several times and it just seems to keep getting better! Incredible food and pleasant staff made our long weekend a joy. I can't wait to come again.
15 June 2014
Rated 5.0 out of 5.0 by RSM 1 Truly outstanding personalised service
MAde to feel extremely welcome during 10 days in Melbourne
Very helpful staff and genuinely polite and caring.
Cant recommend too high
12 June 2014
Rated 3.0 out of 5.0 by saxen49 Great room, a few drawbacks
Comfy bed and fantastic desk staff. A few disappointments: overpriced food and drink, especially churros (soggy and over-sugared) and $6 for LLB, $5 for coffee, $30+ for breakfast. Be aware of staying on a weekend as there's not many eating alternatives open nearby. No sanitary bins in pool/gym area at all.
11 June 2014
Rated 4.0 out of 5.0 by no why concierge services
Very Happy with service and staff cccccccccccccccccc
10 June 2014
Rated 5.0 out of 5.0 by Anne008 Home away from home
Love the ground floor rooms. I can just wheel my luggage without having to negotiate lifts. The blackout blinds are superb. It's the secret to a good night sleep after a long day. The wifi is good. Everything in the room is logically placed and of the right height, important to me as I'm not very tall and slightly mobility challenged. Love the toiletries, luxury !
09 June 2014