Rated 4.5 out of 5 by 721
Rated 5.0 out of 5.0 by Gavster Great rooms and comfortable bed
Have stayed at Melbourne The Rialto a few times and it never disappoints.
From the moment stepping out of the taxi and the doorman discretely asking my surname so that I was greeted personally once I got to reception was a great welcome for my two night stay.
Everything as usual was premium.
Only negative was being told when leaving that I might have to wait up to two weeks to get my $200 room deposit refunded to my credit card - frankly in this era, I can't see whay it can't be refunded within 24 hours or less; particularly once the room has been vacated and checked. Needless to say, 6 days later and still no refund!
May 26, 2015
Rated 5.0 out of 5.0 by Squirter wonderful staff
A person who should be considered as employee of the yea is Yi Ikeda
May 25, 2015
Rated 5.0 out of 5.0 by ianafc great looking hotel
Visually impressive hotel in good location, helpful staff and good value
May 21, 2015
Rated 4.0 out of 5.0 by Delboy52 Melbourne visit
Lovely hotel, tastefully renovated. Excellent staff and luxurious room. but then you pay for this level of luxury. My only comment is the fresh bread cut for breakfast had gone hard on top and needed toasting... hardly a major issue!
May 21, 2015
Rated 5.0 out of 5.0 by Graduation time Great place to relax and unwind
The Rialto has a great friendly atmosphere to relax and unwind. The staff were extremely friendly and professional.
May 21, 2015
Rated 3.0 out of 5.0 by Phil Rutten Poor service
Please refer to my previous comments. everytime i go to the Intercontental rialto, they never know who i am even though I used to be a frequent client and was also an IHG ambassador. Its just a very poor experience especially considering the amount of business i give you (wel used to give you). I was a very frequent client but stopped for a few year as I changed hotels. decided to give you another try only to be disappointed again.
May 17, 2015
Rated 5.0 out of 5.0 by Gazzza A Classy Hotel
A classy and high quality hotel and easily the best I have stayed at in the Melbourne CBD. Highly recommended to anyone seeking a superb location and facility. The willingness of staff to assist with my queries was welcomed and appreciated. I would also highly recommend eating at the restaurant where the meals were delicious and reasonably priced.
May 17, 2015
Rated 4.0 out of 5.0 by 1234Fred The service at breakfast needs to improve
We always enjoy our stays at the Rialto. Overall our visit was lovely, but I would like to comment on the breakfast service this visit as we were disappointed with the service and commitment to customers at the buffet breakfast on both the Saturday and Sunday. Unfortunately there did not seem to be enough staff on duty, resulting in dirty dishes left on our table throughout our meal, cups of coffee delivered, but our other used coffee cups not taken away, stacks of dishes on vacant tables and in the service bays, meaning that we queued and waited to be seated. There were also a number of the breakfast offerings that were not replenished, and there were empty bowls where fruit once was. Our recent visit was quite different to others where the atmosphere at breakfast was calm and relaxed. The breakfast area this visit was like a busy cafeteria and was more frenetic than I would have expected or hoped for at a five star hotel or more particularly at the Rialto. Of course we will return as we love the hotel and our visits to Melbourne, and we also use other Intercontinental hotels when overseas, but the service on our recent weekend stay has warranted this comment.
May 15, 2015