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  • 1 888 IC HOTELS
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Rated 4.5 out of 5 by 576 reviewers.
Rated 5.0 out of 5.0 by Excellent Hotel A most enjoyable stay. The lack of fresh air (balcony doors are locked) and with the air conditioner s down as low as it would go the room was still hot and stuffy.Sleep not aided by a little to much red wine. Apart from this everything else was excellent Well designed bed and bathroom with an excellent range of amenities. 02 October 2014
Rated 4.0 out of 5.0 by Great hotel great location The Melbourne Intercon is very well located in the heart of the Melbourne CBD. The hotel is very clean and it has been renovated and updated. The hotel has put in place two ambassador levels my room had some views but most rooms dont have views. The staff are very friendly and I was especially assisted by the concierge James who has been at the property for a number of years and goes out of his way to ensure you have a great stay. I would recomend the hotel for your consideration it is one of the best hotels in Melbourne overall. 02 October 2014
Rated 5.0 out of 5.0 by The Best of Melbourne What an incredible line up of experienced staff - friendly, knowledgeable and courteous. Nothing we asked was too much trouble and we enjoyed our stay immensely. The room was so comfortable and tastefully decorated with excellent amenities and a double shower. The food was amazing and the location to other funky bars is excellent. 22 September 2014
Rated 1.0 out of 5.0 by sleep Sorry to say but was not happy with my stay this time. I have stayed here before and loved it. This time all i could here all night was running and dripping water 21 September 2014
Rated 4.0 out of 5.0 by Good location, good shower The location of this hotel is great, right on Collins Street in the city. However, once inside the main doors, the reception is quite hidden - it's not immediately apparent. When I checked in and went to find my room, I saw that the signage could be much improved. For an unfamiliar guest like me, it is hard to figure out which corridor to take to find my room, particularly if I have to double-back out of the lift, to find the corridor (instead of taking the stairs directly in front of the lift doors.) Reception was excellent and the gymnasium is good, with 24hr access. My room was very small, there was not much room around the bed - far too small if two people had been trying to use the room. It is a problem not to be able to switch off all the lights once a guest is in the bed - having to get out and scramble under furniture to find light switches. The bathroom was nice with excellent shower and towels. The mirror placement in the shower was perfect - very practical. Overall, the hotel seems dark. I didn't use the dining services. 21 September 2014
Rated 5.0 out of 5.0 by Great stay Yet another great stay for me at the Rialto. All the staff, from doormen to concerge, to reception to Housekeeeping is amazing. I got a signature suite this time which is absolutely amazing! My hotel of choice in Melbourne definetely 20 September 2014
Rated 5.0 out of 5.0 by Comfortable & convenient I really like the ambience of this hotel. It is close to the CBD but has an oasis feel about it. The facilities are excellent and the staff attentive 19 September 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Had a really comfortable bed, I was welcomed back as I am a frequent visitor and made to feel welcome. I loved the early check in and the fact i could sleep a little prior to the days activity. The staff are very knowledgeable and very friendly to talk too. 19 September 2014
Rated 3.0 out of 5.0 by Small room not worth for the amount we paid. The moment we checked-in the concierge told us that the room is very small and it is only used as a guest room or an extended room when needed. Did not expect that a Queen Room I booked would be a guest extended room be given by a hotel such as Intercontinental. The room was a little bit okay should I say....clean... and peaceful..... until I laid my head in the bed near the headboard that I felt the vibration and the sound which I think from the aircon machine behind the walls. Other than that, our stay was good. The bed was nice and comfy, the room service was satisfactory and fast. The food was excellent. Just want to mention also that parking was too expensive. Got only half or this price from other previous hotels we'd checked-in even in sydney. 18 September 2014
Rated 5.0 out of 5.0 by Our favourite hotel Rialto is a beautiful hotel, the staff are always considerate and professional, nothing is an issue. 18 September 2014
Rated 5.0 out of 5.0 by all round great service the stay was great, the staff where friendly from the door man to the management on duty 18 September 2014
Rated 4.0 out of 5.0 by Weekend in Melbourne Came down from Brisbane to see Les Miser. Friend and I very happy with overall service and comfort. Holidaying with husband in the states nxt mth. All accomm booked with reward points IHG.Very happy!! 17 September 2014
Rated 5.0 out of 5.0 by Great experience Had a weekend getaway in Melbourne for a few nights. My experience at the Intercontinental was amazing. The room was good, and the staffs were really friendly and helpful. Would definitely stay there again if I have an opportunity to visit Melbourne again. 16 September 2014
Rated 5.0 out of 5.0 by most comfortable stay Always find the staff friendly helpful knowledgeable and caring for my requirements Every stay has been great A regular there but always excellent service and attention Never a miss. Thanks all.. 15 September 2014
Rated 5.0 out of 5.0 by great hotel Had a wonderful 4 nights stay. Was upgraded to a higher ambassador floor with natural light. Location is not centralized for leisure tourist though. Aa 13 September 2014
Rated 5.0 out of 5.0 by great place Had an enjoyable stay. Front desk check in was helpful with our upgrades. Loved the services provided. The only issue is the location - a little out of the way for a leisure tourist during the weekends. 12 September 2014
Rated 4.0 out of 5.0 by great improvement thanks to most of the staff the service and attitude in the hotel has improved after a poor start in the restaurant the next night was made up by great service from Ash who looked after us so well he deserved a medal well done Ash I would also say reception and club floor contributed to a good stay thankyou to the staff 12 September 2014
Rated 2.0 out of 5.0 by Sleepless in Melbourne The sound of running water through a pipe (glug, glug, glug) in the wall between the bathroom and where the bed was located in the Deluxe room (on the 4th floor) every few hours was disruptive for sleep. Thinking it was just the heater (it was early September), after I had turned it off, closing down and being exhausted I thought nothing of it and put my ear plugs in. On the second night after being woken 4-5 times (even with ear plugs), at 4am I asked to change rooms after explaining what the problem was. This was done immediately. I was put into one the ground floor rooms (which I highly recommend). As this was a business trip, I was exhausted for my days at work (which defeated the purpose of staying at a 5 star hotel). Also, on check-in my profile name was correct but had the wrong details (address, Ambassador number etc). This also occurred on mye last stay at the IinterCont at Melbourne. They assured me at the front desk it had been fixed this trip and that it would no longer be a problem. Apparently not. Today, I received a customer satisfaction survey with the same incorrect details. So not fixed! 11 September 2014
Rated 5.0 out of 5.0 by Great Staff, Great Location, Excellent Experience The staff were friendly and helpful at check-in. I felt welcomed to the property and they made sure I had everything I needed for my stay. From the excellent meals in the restaurant to the help securing tickets for the theater and dinner reservations, this hotel provided great service. The bed was comfortable and perfect for a good night's sleep. The location is close to the train station and a short walk to other attractions in the city. I'll stay here on my next visit to Melbourne and recommend it to my friends and colleagues as well. Well Done Rialto! 10 September 2014
Rated 5.0 out of 5.0 by Child friendly We had a wonderful 4 days staying in the heart of Melbourne. Staff went above and beyond to make out holiday special. Special thanks to Dimitri who organized warming of our babies milk at 9pm. Thanks to all the breakfast team who obliged our daughter and provided yummy food with a smile. Thanks to the checkin staff who found a room with a bath for our daughter. We loved our stay. 10 September 2014
Rated 5.0 out of 5.0 by One of the best I can not remember the last time a hotel bed was this comfortable. Very nice decor and the staff were helpful. I have been to Melbourne 30 odd times and this was the first time staying here and i will always come back here from now on. 10 September 2014
Rated 5.0 out of 5.0 by Girls Weekend Having organised a girls weekend, and being a IHG member, I organised for some interconnecting rooms. My girlfriends had never been to the Hotel - and thought it was wonderful. From the comfy beds, to the location, to the fantastic breakfast, they were so impressed, I think they are all going become members. Thanks for another great stay IHG!! 10 September 2014
Rated 4.0 out of 5.0 Staff exceeded expectations From the moment we arrived at your fabulous hotel we were greeted with a warm welcome by the person who checked us in, she was excellent and gave a great first impression. In fact every staff member I came into contact with delivered great customer service. Our company, Business Training New Zealand teaches customer service to people in similar roles so I know what good and bad service looks like. Your staff got it right every time and made us feel very welcome and at home in your hotel. They were so attentive, willing to please and genuine. Making the customer experience second to none. Well done and thank you for a lovely time. We will definitely be returning. Warm regards, Suzy Alexander, Managing Director, Business Training New Zealand Ltd 10 September 2014
Rated 5.0 out of 5.0 by Relaxing in Melbourne In the past I have favoured Sydney Intercontinental over Melbourne. Having stayed at both properties over the past week whilst Sydney was still at its normal high standard, I found Melbourne has surpassed the Sydney experience. 08 September 2014
Rated 4.0 out of 5.0 by Quality Hotel I thoroughly enjoyed my stay and will be back. The Spa treatment was fantastic as was the restaurant. The vibe is professional and yet relaxed. 07 September 2014
Rated 5.0 out of 5.0 by Great service as usual I always enjoy staying at Intercontinental. The Ambassador only floors are a great idea. 04 September 2014
Rated 5.0 out of 5.0 by awsome hotel Really great hotel close to everything .staff all very professional .onlyccomplaint was the pillows were to soft requested more pillows were given two other types but just wernt right either. Probably a bit spoilt by our own pillows at home 04 September 2014
Rated 5.0 out of 5.0 by Aesthetically pleasing building, lovely room I booked a Club Room and when I entered the hotel, I was blown away by the elegance of the building. After a hectic business day, I certainly enjoyed the hushed and plush surroundings of the Rialto's lobby area. I didn't get to use the facilities at the gym but the fitness equipment was modern and the pool looked bright and inviting. I had a choice of breakfast at the Club Lounge or at the restaurant and for convenience, I chose to have breakfast at the Club. Service was thoughtful and attentive and there was a good variety of food-both cooked-to- order and from the buffet. Overall, an enjoyable stay. 01 September 2014
Rated 5.0 out of 5.0 by Beautiful Room and Wonderful Service I was welcomed as an Ambassador Member and upgraded to a lovely suite. The room had wonderful high ceilings, a great work area and felt like an apartment. For my purpose of work and leisure it was just perfect. The service was excellent and nothing was too much trouble for the staff. 01 September 2014
Rated 5.0 out of 5.0 by Overall experience I was very pleased with my 3 night stay at the hotel. All staff were very helpful whenever I had a request or question. The room service meals at breakfast and dinner were prompt and of a high food standard. I was greeted by all staff with a friendly and capable manner from the time of my arrival until my departure. I look forward to returning in the future. 30 August 2014
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InterContinental Melbourne The Rialto

  • 495 Collins Street
  • Melbourne , 3000
  • Australia
  • Front Desk +61-3-86271400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, Greek, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Korean, Punjabi, Portuguese, Slovak, Turkish, Chinese

Pet Policy

Guide dogs or service animals allowed
  • Local Time

    2:01 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking