Rated 4.5 out of 5 by 407
Rated 3.0 out of 5.0 by Descheng888 Same standard as previously stayed
When I checked in, I asked if they could give me upgrade and front desk told me giving me a better room than previously stayed, but upon getting into the room, i dis not see any different!
When I called for late check out at 2pm, the operator insisted no way, but when I went to front desk, they say OK, no consistency!
Other than that, everything else is the same.
Check out billing was not correct, first they charge me for 2 breakfast when I had only 1, and they charge me double the merchant fees when I paid half by cash. So need to check bill very thoroughly.
Location is still great!
Italian restaurant beside it is fantastic!
31 March 2014
Rated 5.0 out of 5.0 by Alison64 comfortable bed and friendly staff
Enjoyed a lovely night greeted by very friendly staff. The bed in the guest suite provided a very comfortable sleep! We would definitely use the hotel for a stopover in Melbourne again.It was refreshing to see some colourful decor in the rooms and interesting sculptures all around.
31 March 2014
Rated 3.0 out of 5.0 by fandrews Comfortable bed
Can block out all light for a decent sleep.
Good night's rest.
Membership benefits did not apply until prompted by myself.
Did not receive my standard members welcome pack.
30 March 2014
Rated 5.0 out of 5.0 by Niki26 Perfect Weekend Escape
Staff are the biggest asset to your melbourne property.
I can not believe the level of customer service offered - all staff were friendly, polite and helpful at all times.
We had a tremendous weekend surprise for my partner and brothers birthdays.
Cliff the doorman offered many great eateries, and was a smiling face as we approached the hotel. Other staff members provided us with umbrellas and printing facilities for football and event ticket.
On the boys birthdays they were made to feel like royalty with every staff member wishing them a happy birthday, and complimentary champagne.
I apologise profusely but I have forgotten the name of the gorgeous lady who checked us in, she was nothing but helpful!
Thanks for a great weekend.
29 March 2014
Rated 5.0 out of 5.0 by noodles7 Fabulous room and responsive service
The Intercontinental Rialto is one of our favourite hotels in the world. It is architecturally beautiful, stylishly and sympathetically renovated and perfectly located to enjoy all that Melbourne has to offer. The intimate Club lounge has attentive staff and a great range of food and drink - it is well worth getting a Club room. The rooms themselves are plush and relaxing, with the softness of the beds an especial treat. Perfect for a romantic getaway.
29 March 2014
Rated 5.0 out of 5.0 by Meeli Review of amazing stay at Rialto Melbourne Australia
The hotel was stunning. We received our stay as a Christmas gift and we stayed in a Club Room giving us access to the Intercontinental Club. We were made to feel like VIP's from the moment we walked in. The room was comfortable and close to all good things in the city. The staff were amazing and the dinner and restaurant were yummy.
28 March 2014
Rated 5.0 out of 5.0 by deb22 excellent oasis in a crazy weekend
i was booked at another hotel which was not acceptable when i arrived. it was formula one weekend in melbourne; the busiest weekend of the year. there were no hotel rooms in sight but i was lucky and found a cancellation at the intercontinental and rushed over to secure the booking.
andrew at the front desk was a pleasure, making me feel i had come home to the right place and did everything possible to make sure my stay was excellent. thanks for saving what could have been a disaster!
27 March 2014
Rated 5.0 out of 5.0 by Enthusiastic traveller Luxurious experience
From our time of arrival my husband and I were treated
with exceptional attention and felt very special. It was a special occasion and we are very pleased with our experience. Best bed and pillows. ever! Magnificent breakfast... planning another stay very soon.
27 March 2014
Rated 4.0 out of 5.0 by nickynobes Great place but left sleep deprived!
Staff are great, nice position in the city but the atrium, as much as it looks amazing, allows all noise to echo! From people having drinks and laughs in the bar, to crying babies at 7.15am - it all echoed!
26 March 2014
Rated 5.0 out of 5.0 by DamianR Above and beyond
From the moment I walked in, to the time I hoped in a taxi the day after leaving the Intercontinental the service was nothing short of sensational, let me explain.
I joined you Friday and left Saturday, after checking out I was standing outside waiting to be picked up by friends, the doorman walked over and gave a bottle of water, I'm unsure if it was the forethought or I really need some water, by I appreciated it.
Then on the Sunday when leaving for the airport, after lunch in the city I said to my sister who lives south to just drop me out front of the Intercontinental and I'd get a taxi to the airport, when arriving I informed the doorman who was straight to open the door to the taxi expecting I was an arriving guest, that I was merely grabbing a taxi from their rank, he proceeded to inform me that was fine, hailed a cab forward and helped me with my bags out of the car and into the taxi, then opening the door for me.
Absolutely above and beyond the call of duty
You will see me again soon”
26 March 2014
Rated 5.0 out of 5.0 by Bricks Upgrade and great bed
Upon arrival we received an upgrade to a nicer room which was lovely as it was our 32nd wedding anniversary and we quite often go to the Intercontinential each year to celebrate. So that was a nice gesture. I have a lower back problem and am always concerned when sleeping on an unfamiliar bed but the bed in the room was wonderful. I loved the cover over the mattress - made for a lovely night's sleep.
25 March 2014
Rated 5.0 out of 5.0 by richie22 Comfortable and great location
I stayed here for the Australian Formula 1 Grand Prix weekend and found the hotel to be in a superb location for accessing Southbank, Docklands, trams, trains, buses as well as all the inner city activities Melbourne has to offer. The room was exceptionally clean and the bed and pillows were so comfortable. I didn't use the hotel restaurant or room service, however the menus did look tasty and at a reasonable price.
I would definitely stay here again
22 March 2014
Rated 5.0 out of 5.0 by Father27 The two James
The two James in concierge were great. Dinner suggestions were spot on. The events for wine and cheese festival and off beat lunch places were great fun. This is a high end staff.
Room and location were wonderful.
We enjoyed our three nights.
20 March 2014
Rated 5.0 out of 5.0 by Kym3280 Loved the experient
We loved our stay, on arrival we had a very friendly greeting by Cliff, he was very cheerful and friendly, it made our stay memorable. Even the sent in the foyer was lovely, and the staff was very pleasant.
I look forward to my next stay, the staff and service make my stay very pleasent.
19 March 2014
Rated 1.0 out of 5.0 by pipo_ny More Problems at Melbourne Intercontinental Rialto
- noise levels from trash colection at 4:45am (especially bottles) and no proactiveness to solve the situation, ended up being switched to another room after declining to accept ear plugs as the first solution proposed by the hotel (did not receive an upgrade to a better room as was suggested by FD manager when changing)
- breakfast is expensive and service is not up to its price
17 March 2014
Rated 5.0 out of 5.0 by marksing Great overall experience
I stay here semi regularly and the staff always remember me as a returning guest. The service is always uniformly consistent ie each visit the same high standard and all staff have the same high standard of customer service.
16 March 2014
Rated 5.0 out of 5.0 by r8fan4life Great Location
Very nice hotel, right on Collins Street, would certainly stay again
16 March 2014
Rated 5.0 out of 5.0 by Dirsol Most Comfortable Bed in Melbourne
Great Hotel in a Great location. Staff are the best and ensure your say is a memorable one
14 March 2014
Rated 5.0 out of 5.0 by JennH80 Exceeded expectations
Absolutely loved our stay here. From the moment we stepped out of the car, to well after we checked out, the staff were amazing, helpful and overall extremely friendly.
The rooms were luxurious, spacious and just wonderful. We loved the comfort of the bed so much that we are looking to buy one for ourselves.
Nothing is a problem, the staff are approachable and truly know what customer service is.
13 March 2014
Rated 5.0 out of 5.0 by Hilts Fantastic hotel
This hotel has everything you need and is close to all the action.
13 March 2014
Rated 5.0 out of 5.0 by RioNugara Iconic Suite
Outstanding establishment and may I say a big thank you to all staff and in particular Duty Manager Kyri for his exceptional service. Any hotel is nothing without great staff and Intercontinental Melbourne is my favourite hotel of all.
13 March 2014
Rated 4.0 out of 5.0 by Geebles67 A Warm Welcome but Annoying Escalators
The Concierge on duty (a tall fair haired englishman) provided a very warm welcome and was extremely helpful, as were the staff on reception. I was particulalry impressed as the concierge recalled me by name, both upon arrival and then again when departing.
Unfortunatley, the room I was allocated 136 (from memory) was adjacent to the Rialto Plaza escalators, which I was initially unconcerned about. However, I discovered they ran all night and their constant rumbling made sleeping challenging, which is unfortunate as one of the Intercontinental's great attributes is the good night's sleep it generally provides.
Otherwise a very pleasant stay.
11 March 2014
Rated 4.0 out of 5.0 by Unwelcomed stranger Friendly staff but lacking hospitality from concierge
First impressions are so important.
Whilst the counter staff were most pleasant and helpful the same could not be said for the concierge.
We noted that he was not to be seen for most times we were in the lobby.
i can only assume he had other duties which were more important than attending to guests problems.
10 March 2014
Rated 5.0 out of 5.0 by TimBo491 Room and great service
I was pleased with the high level of professionalism service provided by the staff InterContinental. Wil definitely recommend to my other business contacts for their next business trips.
09 March 2014
Rated 5.0 out of 5.0 by tracy29 Very helpful friendly staff
We had a very enjoyable stay made all the more pleasant by the helpful friendly staff.
08 March 2014
Rated 4.0 out of 5.0 by Weekend Flyer Strongly recommend for comfort and restaurant
Excellent hotel with the only drawbacks being the TV is mounted on the side wall so to watch it from the bed requires distorting the spine to an uncomfortable position. Valet parking is efficient but at $50 a pop is too expensive.
05 March 2014
Rated 4.0 out of 5.0 by Coxy1958 Great room and staff, shame about the breakfast experience
The last two time I have stayed I found it difficult to get a tea or coffee in the dining room at breakfast time. On previous occasions when seated your staff ask if you would like tea or coffee and shortly after which it is delivered to your table. However the last two times I have had to ask for it more than once. This time I had to ask 3 times and then they got the wrong order. I had two guests with me and we were running out of time so just took the order. I am sorry that someone else was probably equally annoyed as I had their order. One of my guests for breakfast was my client and I was quite embarrassed. This really does need to be looked at please.
The rest of my stay was great as usual.
03 March 2014
Rated 5.0 out of 5.0 by Eyeb Slick and stylish
Only a one night stay but loved every facet of this hotel.
The bar, club lounge and spa. Rooms are uber cool, love the addition of nespresso machines.
Will definitely return
01 March 2014
Rated 5.0 out of 5.0 Weekend at the Rialto
Our stay at the Rialto was great. The room was very clean and we really liked the bathroom soaps and shampoos etc. There was a full size bath tub too - very hard to find these days. The staff were very good - they really looked after us. We were able to use the Club Lounge and the service there was great. The food and drinks were very well presented and very tasty. Overall, a really great stay and would recommend it to anyone.
28 February 2014
Rated 4.0 out of 5.0 by BlairA Fab hotel!
Love InterContinental Melbourne. Their staff are excellent and friendly and the room quality is good. It was a little noisy the first night with some guests returning late but I guess, that is out of the hotel's control. Will definitely be back!
26 February 2014