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Melbourne The Rialto

Rated 4.5 out of 5 by 442 reviewers.
Rated 4.0 out of 5.0 by Tennis Day Flew to Melbourne for one day at the tennis, booked the Intercontinental for sentimental reasons, had a bit to do with the Rialto building before it was renovated into the hotel. Appreciated the upgrade, very comfortable room and relaxed staff. Best fried eggs ever for breakfast! 02 February 2014
Rated 5.0 out of 5.0 by Thank you! Many thanks for the brief stay at the Rialto. I hope to return in the near future. And having spare toothpaste in the bathroom was helpful! 01 February 2014
Rated 4.0 out of 5.0 by pillows menue would be ideal Our stay at the Intercontinental was excellent, the staff were brilliant, always there when needed. I would recommend The Intercontinental Melbourne any time, it was great. 01 February 2014
Rated 5.0 out of 5.0 by Slept well and a great buffet breakfast The stay at the Intercontinental enhanced our holiday at the Tennis. 31 January 2014
Rated 4.0 out of 5.0 by High quality and great service I stay here on a regular basis, the service is always great, hotel clean and very well maintained. Food and bars are friendly and there is a great wine list. Good location and in walking distance to Melbourne business locations. 30 January 2014
Rated 3.0 out of 5.0 by Long wait... As a regular IHG guest i was most disappointed with Intercontinental Rialto. Arriving at 2pm to check in and did not receive room until nearly 7pm. The room I received fronted Collins street at ground level, very noisy with the tram and traffic noise. Thinking it could only get better from here on in... Waited for a table for breakfast for 15 min then finally got table and ordered coffee, coffee arrived after we had finished breakfast some 20 minutes later. As a loyal IHG member I was most disappointed with the service we received at Intercontinental Rialto. 29 January 2014
Rated 4.0 out of 5.0 by Excellent breakfast Considering our stay was in the middle weekend of the Australia Open the rate was reasonable, even though I believe we paid more than what it was actually worth. The breakfast made up for the high nightly rate, staff were great and friendly and whatever we wanted they were very accommodating. Our only drawback is to ask not to be put in a room right next door to the lifts as the sound from the lift bell can be quite annoying every 5 minutes if you are trying to sleep and also do not ask to be in a room over the main lobby/bar area as the noise at midnight can get quite loud and rowdy. Overall stay was pleasant. 27 January 2014
Rated 5.0 out of 5.0 by comfortable room great service and amenities Very comfortable and all you require in terms of facilities and location. 27 January 2014
Rated 4.0 out of 5.0 by Nice Stay in Melbourne Other than my room not being ready upon my arrival in spite of early notification and in consideration of the fortnight of the Australian Open, the InterContinental Melbourne - Rialto was well above average in most aspects. The suite was nice, but one room. There was lots of noise from adjoining rooms ... doors slamming; talking; water running. The bathroom had a wonderful shower with lots of spray options and a Jacuzzi bath. There was only one sink. The buffet breakfast was ample. Service was slow and sometimes unresponsive to requests. Lunch was really slow. The maid service and the Concierge were of the highest quality. 24 January 2014
Rated 5.0 out of 5.0 by Lovely Hotel - an excellent stay Our stay at the InterContinental Melbourne The Rialto was wonderful. The room was lovely - dark and very quiet with a well stocked bathroom, very comfortable bed and excellent amenities. The concierge and front desk staff were very helpful and courteous. We would definitely stay at this hotel again. 23 January 2014
Rated 5.0 out of 5.0 by amazing service thank you again for the great service during my recent stay, the staff are fabulous and make me return. Customer service is second to none the hotel is beautiful and very comfortable. By far the best in melbourne. 23 January 2014
Rated 1.0 out of 5.0 by Stay At Intercontinental Rialto Hotel is interested in imposing any charges which they can think of instead of understanding the problems. When they made mistakes, they only apologised with a word "Sorry" and no sincerity shown, 23 January 2014
Rated 4.0 out of 5.0 by Comfortable stay All amenities were excellent. Young men on the door excellent Concierge service in the lobby absent to very poor. 22 January 2014
Rated 5.0 out of 5.0 by Luxurious Getaway Excellent luxurious room with superior clean amenities. Staff helpful and friendly. 22 January 2014
Rated 5.0 out of 5.0 by Overall Excellent hotel and staff. Very comfortable room and amenities. 21 January 2014
Rated 3.0 out of 5.0 by Comfortable bed and good service. I consider this hotel fine but no more, and I stayed in at least 50 different Intercontinental Hotels and this not the standard that i am use to! 19 January 2014
Rated 3.0 out of 5.0 by Comfortable bed and good service. Our overall experience was ok, but no more then that! We staid there 3 nights and we almost switch hotel after our first night, the quality/price ratio wasn't there! I expected more! 19 January 2014
Rated 5.0 out of 5.0 by beautiful hotel always stay at this hotel when in Melbourne. Staff are fabulous and we love the club lounge 18 January 2014
Rated 5.0 out of 5.0 by Iconic Stay I had the pleasure of staying in the the Great Ocean Road Iconic Suite at the Rialto Melbourne. The hotel in general is one of the best in Melbourne, the Great Ocean Road Suite was a very spacious, elegant and extremely comfortable. The Rialto has one of, if not , the best scotch bar in Melbourne. It also has one of the best room service menus for both selection and quality, in keeping with the culinary excellence which Melbourne is famous for. The Club Lounge is wonderful and the staff are all very attentive. The Intercontinental experience is all in all a true pleasure for both the business traveler or tourist. I would highly recommend the Rialto when staying in Melbourne! 18 January 2014
Rated 5.0 out of 5.0 by Perfect! Wonderful experience. Everything hoped for and more. Highly recommended to all. 16 January 2014
Rated 5.0 out of 5.0 by Amazing Staying at the Rialto Melbourne was truly an amazing and beautiful experience. The rooms were well appointed, very comfortable and the building it's self was magical. The Rialto was constantly filled with happy and caring staff who always greeted you with a smile and catered to your every need. The food was amazing in the main dinning room and the selection on offer outstanding. As a IHG VIP member the "club room" was the highlight of our stay, it offered even more homely comforts including technological equipment that aided my working week in Melbourne. 16 January 2014
Rated 4.0 out of 5.0 by Lovely stay in an elegant hotel As always we enjoyed our Intercontinental experience. We live in Melbourne and were having a night in the city. The building is very stylish with beautiful communal areas and bars. As Ambassador gold members we were, as usual, upgraded. We were upgraded to a Club room and this is the first time this has happened where we have not been able to use the Club Lounge facility. So, even though we overall had a great experience, this was a little disappointing and inconsistent. 16 January 2014
Rated 5.0 out of 5.0 by Excellent service Excellent service as always from this hotel and all IHG hotels 15 January 2014
Rated 5.0 out of 5.0 by Excellent Stay We enjoyed our stay so much that we'll definitely be back. The hotel is great but the staff are the big draw. Breakfast could have a little more variety and the coffee takes a long time to be made but these are small issues 14 January 2014
Rated 5.0 out of 5.0 by Recent trip to Melbourne Had an excellent stay in Melbourne. My partner enjoyed touring he city and shopping. Great central location allowed us both to explore different areas when not tied up with business. Would happily stay here again. First time I have stayed at this hotel in Melbourne and greatly enjoyed the experience. 14 January 2014
Rated 4.0 out of 5.0 by Good hotel - could be better. I was on a quick 1 night / 2 day stay from Sydney. As a travel agent, it was good to stay and experience a Melbourne 5 star property. The Club Intercontinental had good facilities and attentive staff. I was impressed with the gluten free options for canapes and breakfast. The room was well appointed (although a bit dark) and was very clean and had an abundance on information about the hotel and the local area. Concierge was extremely helpful and went out of their way to provide information and guidance in relation to tours, info on the local area and airport transfers. The major disappointment was the inefficiency of check-in. It took nearly 15 mins to do all the paperwork and sort out payment arrangements, to then be told our room wasn't ready (at 2:15pm). We proceeded to the Club to wait (another 20 mins) and had afternoon tea). Again, I was advised that payment wasn't settled due to a card terminal error and had to sort this out for a second time. All in all, it would've taken a decent half hour for something that should take less than 5 mins. A good hotel with attentive concierge and club staff. Front Office staff need proper training. 13 January 2014
Rated 2.0 out of 5.0 by 房间不清洁 房间不清洁,花洒有问题,水压不好,房间snack是过期的,食物及摆设上都是灰尘,投诉了水压不好没人处理。 13 January 2014
Rated 5.0 out of 5.0 My favourite place to stay in Melbourne I love staying at the Rialto when I visit Melbourne. The staff are super friendly and knowledgable. Nothing is too much trouble. For example, if the weather is bad they will offer you an umbrella. It is those little touches which mean a lot. I often choose to stay in a club room which enables me to have access to the club lounge, which includes breakfast, snacks during the day and access to computers. I also take advantage of a trip to the East Day Spa which is located on the ground floor. They offer beautiful treatments, including my favourite hot stone massage. A stay at the Rialto is worth every cent. You won't regret it! 12 January 2014
Rated 5.0 out of 5.0 by Weekend Getaway This was a weekend away with a shopping trip to Melbourne. The hotel was perfectly located on Collins Street with trams connecting to all popular destinations right outside the front of the hotel. The hotel amenities were well above average and the decor was perfect for the heritage of the building. The Junior Suite we had booked into was spacious with a fantastic layout and well equipped. The Club Lounge was a perfect way to end the day with afternoon tea and delicious canapes. This is definitely a hotel to come back to. 12 January 2014
Rated 5.0 out of 5.0 by Excellent Service Staff are extremely polite and helpful. Location on Collins Street is very central to shopping or public transport 12 January 2014
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Melbourne The Rialto
  • 495 Collins Street
  • Melbourne , 3000
  • Australia
  • Front Desk +61-3-86271400

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, Greek, English, Spanish, French, Hindi, Indonesian, Italian, Japanese, Korean, Punjabi, Portuguese, Slovak, Turkish, Chinese

Pet Policy

Guide dogs or service animals allowed
  • Local Time

    12:37 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • Australian Dollar $ (AUD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking