Rated 3.7 out of 5 by 187
Rated 4.0 out of 5.0 by Lyndsay50 Great Location for Business
Located in Polanco, the Intercontinental Presidente Mexico City is in an ideal location close to shopping, restaurants and Reforma business district. I have stayed at this hotel quite often. The staff is always knowledgeable and friendly. Th hotel also has great restaurants on property. They are renovating the rooms, so it was noisy during the day, but I saw one of the renovated rooms and it looks great. My room was not renovated, and is frankly dated. The new look will be welcome.
I recommend this hotel to all my colleagues.
25 October 2014
Rated 2.0 out of 5.0 by TMMAN Sewage
For the two weeks I was in the hotel and out of the country there was a sewage smell coming from the bathroom that did not go away. I complained about the smell multiple times without it getting resolved. The smell was very unpleasent and it will be my last time I will stay at that hotel. I will be taking my Platinum membership and throw it away and start new points up with another hotel chain. This was very unprofessional of the hotel.
24 October 2014
Rated 2.0 out of 5.0 by Brunneous Update can't come soon enough
Be prepared for renovation and staying in a hotel in transition. Very tired, and it remains to be seen if the hotel will live up to the other options in Polanco. Not a great sleep.
23 October 2014
Rated 4.0 out of 5.0 by viajero apatzi excelente hotel
Es la primera vez que me alojo en este hotel de esta ciudad, lo había hecho en otras ciudades pero este me encantó sobre todo porque las habitaciones tienen una vista increíble y tienen una calidad de descanso ideal porque la luz no entra a la habitación y las camas y almoadas son muy comodas, el hotel es muy céntrico y muy seguro y moderno.
21 October 2014
Rated 4.0 out of 5.0 by ICAFluor Lack of Commuication - Opportunity for Improvement
It is recommended that the day shift staff communicate to the night shift staff and viceversa. Two event during the same stay. A problem with the TV remote control was reported to the staff located in teh 39th floor (Lounge) in the morning aroung 07:00 am. In the afternoon when came back to the hotel (07:00 pm) the problem haven't been solved nor anybody knew if the tecnical people have checked the issue. Then, the technical people when to the room around 08:00 pm and solved the problem about 10:00 pm.
Another incident: A college left his jacket at the lounge the night of 15 Oct aroung 08:30pm. The jacket was collected and stored by the night shift personnel and nothing was reported. In the morning, the day time shift did not know anything about the jacket. We have to wait until the eveninh shift people showed up to verified if they have collected it, and then picked the jacket up.
A typical case of righ hand not talking to the left hand...
20 October 2014
Rated 2.0 out of 5.0 by AlejandroK el hotel de todas maneras es muy bueno
entiendo que estan remodelando y el confort en las hab modernas es mejor que en las actuales.
esta vez como reserve una hab mas barata no me dieron acceso al club pese a tener cat platinum.
15 October 2014
Rated 3.0 out of 5.0 Many little details getting in the way
I stayed in a refurbished room and noticed several things:
1) The closet light does not turn off because the door will not stay firmly shut (I have noticed this same problem in three different rooms)
2) The hangers are low quality (thin) and harm the form of jackets and coats
3) The sink does not drain well (I have noticed this in three different rooms)
4) No bottle opener for beers in mini bar (bottles are not screw top)
5) There is an annoying tendency for the staff to leave a phone message just asking if everything is OK, this sets the phone message light blinking and erasing the message is a cumbersome affair. Waste of time for no good reason. The message is absolutely useless. (This has happened in my last three stays).
6) The clock lights up the entire room at night
7) The thermostat was not working.
10 October 2014
Rated 3.0 out of 5.0 by int'ltraveler7 nice, safe location; bed was way too firm
Very nice modern hotel
great workout facility
bed was slightly uncomfortable
awesome views of expansive Mexico City
Great hotel lounger/bar
room service is extremely effecient
10 October 2014