Rated 3.7 out of 5 by 183
Rated 4.0 out of 5.0 by ICAFluor Lack of Commuication - Opportunity for Improvement
It is recommended that the day shift staff communicate to the night shift staff and viceversa. Two event during the same stay. A problem with the TV remote control was reported to the staff located in teh 39th floor (Lounge) in the morning aroung 07:00 am. In the afternoon when came back to the hotel (07:00 pm) the problem haven't been solved nor anybody knew if the tecnical people have checked the issue. Then, the technical people when to the room around 08:00 pm and solved the problem about 10:00 pm.
Another incident: A college left his jacket at the lounge the night of 15 Oct aroung 08:30pm. The jacket was collected and stored by the night shift personnel and nothing was reported. In the morning, the day time shift did not know anything about the jacket. We have to wait until the eveninh shift people showed up to verified if they have collected it, and then picked the jacket up.
A typical case of righ hand not talking to the left hand...
20 October 2014
Rated 2.0 out of 5.0 by AlejandroK el hotel de todas maneras es muy bueno
entiendo que estan remodelando y el confort en las hab modernas es mejor que en las actuales.
esta vez como reserve una hab mas barata no me dieron acceso al club pese a tener cat platinum.
15 October 2014
Rated 3.0 out of 5.0 Many little details getting in the way
I stayed in a refurbished room and noticed several things:
1) The closet light does not turn off because the door will not stay firmly shut (I have noticed this same problem in three different rooms)
2) The hangers are low quality (thin) and harm the form of jackets and coats
3) The sink does not drain well (I have noticed this in three different rooms)
4) No bottle opener for beers in mini bar (bottles are not screw top)
5) There is an annoying tendency for the staff to leave a phone message just asking if everything is OK, this sets the phone message light blinking and erasing the message is a cumbersome affair. Waste of time for no good reason. The message is absolutely useless. (This has happened in my last three stays).
6) The clock lights up the entire room at night
7) The thermostat was not working.
10 October 2014
Rated 3.0 out of 5.0 by int'ltraveler7 nice, safe location; bed was way too firm
Very nice modern hotel
great workout facility
bed was slightly uncomfortable
awesome views of expansive Mexico City
Great hotel lounger/bar
room service is extremely effecient
10 October 2014
Rated 1.0 out of 5.0 by EUBusiness traveller Good location, shame about the hotel
Doors to the corridor are paper-thin, as are the doors separating adjacent rooms. As a result, it sounded like everything that happened in the corridor or next doors was happening in my room. Moreover, I was placed in a room right next to the construction site inside the hotel, so I got to "enjoy" the daylong hammering, making it impossible to get any work done in the room. Note that this was the complimentary "upgrade" for my Gold Ambassador status.
On Saturday the cleaning staff set the in-room alarm clocks to 6am, ensuring an early start on Sunday. This happened in my room and the adjacent room (as I can attest thanks to the thin doors).
Complaints about this at the front desk drew a look of feigned sympathy at best.
Breakfast staff was often surly and seemed more interested in socialising amongst themselves than in serving coffee or tea.
The room itself was clean, though a bit worn despite being one of the refurbished rooms.
09 October 2014
Rated 5.0 out of 5.0 by Miryjor Habitacines sin ruido y comodas
Muy bien ubicado el hotel para asistir algún evento en el auditorio nacional o para ir a conocer Chapultepec o el museo de antropología, o dar un paseo en Turibus para conocer la ciudad de mexico. En la mejor zona de mexico Polanco.
02 October 2014
Rated 4.0 out of 5.0 by Veritas06 Thank you
The staff makes this hotel worth the long stays.
Not sure if it's okay to mention specific names, but Pamela from guest relations was a godsend.
Of course, the rest of the front desk, managers, door men, security, and concierge were top notch as well.
02 October 2014
Rated 3.0 out of 5.0 by DivafromDufresne Rock Hard Beds but Good Location
As a platinum Ambassador member, I was acknowledged at check-in and advised I had been given a room upgrade from the King Deluxe I booked. Unfortunately, the room was identical to that of a colleague (including same view) who was not an Ambassador member and had an extremely uncomfortable bed. I would recommend the hotel for the area it is located in (park, museums and restaurants) as well as quality of onsite restaurants. I hope the hotel finishes its room upgrades soon.
30 September 2014