Rated 3.9 out of 5 by 300
Rated 4.0 out of 5.0 by MikeT1973 Great Hotel, great location
The Intercontinental is well situated in an affluent and safe area of Mexico City, at no time during my stay did I feel uncomfortable. The rooms are spacious and well appointed, comfortable bed and pillows, quiet and dark enough to sleep well.
The gym is surprisingly well equipped for a hotel gym and was never overcrowded during my stay.
Breakfast is buffet style and caters to all tastes and needs. The lobby bar is large and airy, shows sport on a large screen, service is a little slow, but generally good.
22 April 2015
Rated 4.0 out of 5.0 by recchip great service, nice hotel
very good service from the moment you walk in, until you leave. thank you
20 April 2015
Rated 1.0 out of 5.0 by JOORGAMO Unpleasant stay
I'll start saying that I stayed in this hotel many times and the staff always take good care of me. However, the hotel is currently going renovation and this time it was really unpleasant. At some point the hallway of my floor was full of dust. At some other, the elevator area of the lobby was also full of dust in the air and you can hear the rubbish falling inside the elevator shaft. Together, with having dogs in any of the rooms or floors with no respect to others that may be allergic to animals like me, I spent most of my stay either under the influence of medicines or sneezing for hours. I think it is not very respectful to take care of animals but not to people. The hotel is very convenient and the staff is wonderful, but unless they control the remodeling work and create rooms for people with allergies to dogs, I am afraid I wont be able to stay there anymore. I hope that the Priority Club is able to regulate this. Thank you.
18 April 2015
Rated 5.0 out of 5.0 by pigo en general
todo estuvo muy bien, el cuarto maravilloso, ideal para descansar sin problema, el personal excelente
15 April 2015
Rated 5.0 out of 5.0 by adymtz felicidades
Tienen un trato y servicio buenisismo, las habitaciones y traifas excelentes, me encanto y volveria siempre, me quede con mis hijas y ellas estuvieron felices. gracias
10 April 2015
Rated 5.0 out of 5.0 by SLeeOak Comfortable Rooms with great amenities
From the moment I walked in the front desk staff was friendly and attended to my needs quickly. The room was clean and very comfortable. I faced the park so I had an awesome view which made it even more pleasant. Room service was also great. It was delivered timely and the food was delicious. Housekeeping also was very friendly. I would for sure recommend this hotel to anyone traveling to Mexico City.
09 April 2015
Rated 3.0 out of 5.0 by jcg1878 Not treated as an Ambassador member
noises in the room, frontdesk staff terrible and not helpful at all, booked a room type and when I got there they said it was a another room type I booked, when I told them they were wrong they did not believe me. Outdated rooms.
09 April 2015
Rated 5.0 out of 5.0 by Rvilchis Intercontinental Polanco What a great experience
State of the art rooms, great technology and comfort with an expectacular view to Reforma Ave.
Intercontinental Polanco Has everything to enjoy the best of Mexico City. Great restaurants there and arround.
Convinient location, I had a personal driver provided by the concierge.
05 April 2015