Rated 3.6 out of 5 by 99
Rated 5.0 out of 5.0 by Pablocetto Very pleased with room and all services
We were very pleased with our stay. We had two rooms for the family and all appreciated the excellent service and accommodations. Would stay here again when visiting Mexico City.
25 February 2014
Rated 4.0 out of 5.0 by Business traveller US Great location and customer service but needs remodelling
I have been staying at this hotel for almost 20 years because of the excellent staff and location. However, the decor in the bedrooms, bathroom tiles and faucets really need to be updated.
The bathrooms have old and leaking shower heads and the faucets are in very bad shape such as corrosion, some don't turn off the water properly, others have missing parts or don't spray water properly. The tiles are not in great condition with poor tile grouting and lack of silicone around the tub area.
I recommend the hotel management to start remodelling some rooms, especilly the bathrooms, in order to compete with other up to date hotels in the same area such as the Hyatt, JW Marriott, and the W hotels which are next door and offer similar rates or better.
24 February 2014
Rated 1.0 out of 5.0 by Nacho Galvan New rooms are fantastic
New room was well planned and beautifully decorated. Shower great.
Problem is that your hotel is always FULL!
24 February 2014
Rated 4.0 out of 5.0 by rlg53 Surprised at lack of assistance
I needed to extend my stay due to cancelled flights resulting from bad weather at my destination. I was informed that it was not possible to extend at the Presidente but was provided with no assistance or suggestions for other arrangements. Unfortunate experience in a hotel with otherwise excellent service.
15 February 2014
Rated 5.0 out of 5.0 A great place to stay
My family and I have stayed twice in this hotel and we love it. It is so convenient to many places and it is located in a very nice neighborhood. An excellent place to stay and enjoy.
14 February 2014
Rated 4.0 out of 5.0 by TakenNickname Great Lobby and Restaurants - room okay
This is a very nice hotel, with the staff and service being the stars of the show. Everyone was so helpful and really eager to please. I love the modern look of the lobby and having a large selection of restaurants to choose from so I could dine without ever leaving the hotel.
The rooms (I switched so I got to experience two) were okay, showing their age but very clean. Being a lover of cool temperatures, I tried unsuccessfully to get the air conditioning to cool the room off but it just wasn't up to the task. I'd hate to stay here during the summer if it's like that. My bathroom was very dated and in need of updating.
Overall, a very good experience and I will certainly stay here again when I come back next month. Again - kudos to the staff and the wonderful service they provide.
10 February 2014
Rated 5.0 out of 5.0 by Erkki Excellent Service
This was my 4th time staying in your hotel and every time I've been really satisfied on the services your hotel is offering.
Your Finnish customer
27 January 2014
Rated 4.0 out of 5.0 by tmlkent3 Nice Experience
I really like the ambience and vibe of the El Presidente. It has an excellent choice of dining options in the hotel and I have always enjoyed the restaurant Pied au Cochon. As a Club level member, I was able to enjoy breakfast on the 39th floor. This is a terrific amenity.
The room was fine and the bed comfortable. I would say that the décor is a bit dated but otherwise the room was fine. The only criticism I would have of my experience is having to pay for the coffee in the room. It is offered free at every hotel I have ever stayed at.
13 January 2014