Rated 3.6 out of 5 by 89
Rated 5.0 out of 5.0 by L20131986 Excellent
Excellent property and Wonderful Staff! Great location.
02 December 2013
Rated 4.0 out of 5.0 by Gian007 Restaurants inside the hotel
The Italian restaurant is very, very expensive and they charge you a fee just to get in.... Not cool!! And is not that good
24 November 2013
Rated 3.0 out of 5.0 by SAM1978 Disappointed
Upon arrival I was given a key to my room. When I arrived there were suitcases sitting in my room. It took the hotel staff over 15 minutes to figure out what was going on. A few of those traveling with me, who had other rooms complained of similar room mix ups. The first night there Nov 14 was horrendous. All night long there was some kind of loud party going on outside. No earplugs or change of room was offered.
Other than that things went somewhat smoothly.
23 November 2013
Rated 3.0 out of 5.0 by MonikaR Renovation needed urgently
The location of the hotel was perfect for me and I got a room with a very nice view (thank you Sebastian!). The check-in and check-out went well, but overall experience was not what I expect from IC especially as Platinum and Ambassador. The airport pick-up was made with the old car, I was really suspicious considering extremely high price. The hotel room was in a very bad shape: holes in furniture, sprinkler hanging down - needs urgently renovation. However the room was clean, that is the most important.
The full points for helpful staff. They are the real value for this hotel! I wait for renovation to be completed and come back after that, not before.
23 November 2013
Rated 4.0 out of 5.0 by Outdoorsman At-A-Glance
If you want to see the beauty and wonders of Mexico City, then the Intercontinental Presidente Hotel is the place to stay. The view from your window captures in a single glance the incredible city and all that it can offer. It's understandable why so many political figures chose this hotel...but the great thing is that us commoners can experience the same view and get treated equally as important. So go and enjoy!
21 November 2013
Rated 4.0 out of 5.0 by ChicagoJoe Lackluster checkin set a bad tone... but they recover.
I take the effort to maintain my status with InterContinental/IHG. I have certain expectations as to how I will be received and treated as a result. My check-in experience here was very lackluster -- I've had more warmth and welcome from the staff at a Candlewood Suites. Not really what you'd expect from the higher-end of the IHG that IC is supposed to be. I was given my key and pointed to the elevator and I had to ask, repeatedly, about everything else (where is the Club located? Is internet wireless or wired? What kind of room do I have -- upgraded?, etc.)
It was obvious that the room I had been assigned was not prepped in the manner one would expect for a Platinum Ambassador (and I write this not trying to flaunt anything but only to remind that the sole reason I give IHG all my room-nights during the year is to enjoy the benefits of the status otherwise, what's the point?) which makes me wonder what I would be seeing if I had a more basic status.
The room itself, as others have noted in their reviews, leaves much to be desired with dated decor, plain white walls (some with stains & cracks) and 'functional' hardware. The shower head showed signs of recent repair with the protruding thread seal tape (which didn't help as the joint sprayed the ceiling with water on every use.) In fact, the bathroom itself was as plain as you'd could get -- once you leave the lobby and head to the 34th floor, you'd be hard pressed to remember what brand of hotel you're in. A co-worker was staying in a hotel of a lesser category and even his bathroom looked palatial by comparison. It only took 3 days to get someone to adjust the television to accept an HDMI input from a computer or a game console.
Fortunately the people at the concierge were excellent and got me where I needed to go swiftly on a daily basis. The gym was in excellent condition with a great assortment of equipment and even though it was heavily used it never felt crowded and always had fresh towels, cold water and cleaning wipes and was always attended. The on-site restaurants were very good and they had a great selection to choose from. I didn't wait particularly long for elevators. The club was acceptable but not as nice as found in other IC hotels.
If I come to Mexico City again, I will most likely stay here but only because no other IHG hotel is closer.
20 November 2013
Rated 2.0 out of 5.0 by KikiNov2013 Deceiving Entrance
Pulling up and walking into this hotel you think you'll be staying at a posh hotel with lots of amenities... Then you walk into your room and think you've been transported back to 1967. From carpet to furniture to a toilet remaniscent of a truck stop bathroom, the only thing remotely high tech and of the ages are the electronic blinds on the window. The only thing really nice is the view which was definitely spectacular.
Don't let the upsets of access to the executive lounge floor fool you. I usually upgrade to this access because it's typically cheaper than buying breakfast, happy hour cocktails, dinner and internet. The very restricted hours of this lounge and strict policy of not taking any glasses back to room don't offer much freedom. The food and beverage choices are pretty great and beautifully displayed.
Overall, very expensive and a throw back to times of yesteryear.
17 November 2013
Rated 4.0 out of 5.0 by BusinessTraveler444 Great property in a great location
Safe, comfortable, and right in the middle of a great dining and walking area. Terrific breakfast offerings (more types of juice than you can think of!) and only a 10 minute walk to museums. Only had dinner at one restaurant, and enjoyed a lovely French meal. Other nights just a quick walk to several great Mexican restaurants. Looking forward to returning.
16 November 2013