Rated 3.7 out of 5 by 153
Rated 1.0 out of 5.0 by Bodrumbodrum Disappointed Big Time
I have stayed in this hotel about 1.5 months and have several points to provide
1. Refurbished rooms are great to stay but rest of the rooms belong 60s
2. For a person who stayed in their hotels 1.5 months i once asked to have apples (4-5 apples) in my room. They delivered it once and notice that they have charged to my room
The amount is insignificant compared to what i paid in total but this's not a right approach if you talk about customer satisfaction
This is one of the incidents that happened to me reflecting the customer service quality.
3. People on front desk (reception) and concierge guys (except the one outside) are probably the most depressed people i have seen in a hotel.
It will not hurt anyone to smile here and there.
4. I asked for an upgrade several times because i was sick of my room on 37th floor but never given one
Just a reminder i stayed there 45 days
5. I asked for club floor access, and given the access only for the last 10 days of my stay
Before i have been told its subject to additional charge.
I have a platinum membership status.
When i asked the access my membership was gold.
6. lastly for my next 2 weeks of stay in intercontinental i asked to stay in a refurbished room but want to pay my standard rate.
The different between those 2 rooms are 60 usd per night.
I have been told that they can not guarantee anything till i come there.
So in total i dont know as a hotel management you can do more wrong.
In conclusion for my next stay i am going in a different hotel which is even cheaper than intercontinental Mexico city in polanco and next to it.
27 August 2014
Rated 5.0 out of 5.0 by Ramigo Best location
Great hotel, great restaurants and ambiece.
Nice accomidations, good service and very comfortable beds
26 August 2014
Rated 2.0 out of 5.0 by ipalomares Cuidado con la voracidad en el cobro de servicios y la muy poca vocacion de servicio
Durante el Check Inn amablemente me ofrecieron un vale para tomarme una copa de cortesía en el bar. Cuando decidí acudir a tomarme la copa, mostrando el vale que me dieron, el mesero me advirtió que solo tenia "derecho" a tomarme una cerveza o una bebida de las mas corrientes que tenían en su bar, lo cual no me resultó agradable, pero en fin me tome una copa de Bacardi Blanco. Luego amablemente el mismo mesero me ofreció la segunda copa, pues era una promoción 2 por 1, pero ¡oh! sorpresa, al llegar a mi habitación me habló el mismo mesero para cobrarme la segunda copa, pues solo tenia derecho a una, hecho que provoco mi molestia, e ira y confirmó nuevamente la poca vocación de servicio y voracidad en el cobro de los servicios de este hotel. Lastima de las agradables instalciones.
22 August 2014
Rated 3.0 out of 5.0 by mmspain Muy mejorable
Estancia poco saitsfactoria. Se espera mucho mas de esta cadena hotelera
21 August 2014
Rated 5.0 out of 5.0 by Anselmo Warm welcome upon arrival
Our team frequents Intercontinental hotels. We like the service, the pricing and the staff's sincere desire to be helpful. I frankly, would not stay elsewhere in MX City.
20 August 2014
Rated 5.0 out of 5.0 by SETMREP Good stay
Great hotel. Really good elevators, you may think this sounds strange until you stay in some hotels with really bad elevators.
19 August 2014
Rated 1.0 out of 5.0 by Rick195256321 Renovation
The renovation in the hotel was very noisy and starts at 8 and ends at 6. If you try to sleep, it is just not possible. you should not rent the rooms which are prone to noisy construction. Also it seems this property has renovated some rooms. I was on 16th floor and seemed that the wash basin in the room is too much modernized, but has issue of not letting water go and all what you do in it stays in it for long time. So after shave all the hairs just stuck all over the area. It feels so uncomfortable to use these things. Not practical at all. This hotel has been my usual everytime I have visited mexico city. I am recently not very happy with availability and the hotel condition.
18 August 2014
Rated 5.0 out of 5.0 by Ricardo74 Servicio e instalaciones nuevas excelentes
Te lo recomiendo, ubicación, calidad y precio, instalaciones nuevas y gimnasio extraordinarios
15 August 2014