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Rated 3.7 out of 5 by 205 reviewers.
Rated 3.0 out of 5.0 by Business Traveler The quality of the room versus the high cost charged per night fell way short. 15 September 2014
Rated 5.0 out of 5.0 by Overall excellent hotel. Awesome hotel. The kind reception employee gave me option to stay in recently renovated room. The onsite restaurants are awesome. Overall excellent hotel. 13 September 2014
Rated 5.0 out of 5.0 by Excelente vista y muy bien trato Agradable estancia, aunque solo una noche por motivo de una fiesta en la ciudad, cumplio con las expectativas de un hotel de su categoria y en la zona en la que se encuentra 10 September 2014
Rated 4.0 out of 5.0 Excellent bed but cleaning was poor The cleaning was not good, on the floor there was papers and dust that person did not clean for few days. 09 September 2014
Rated 5.0 out of 5.0 by Muy buena experiencia El Hotel Intercontinental Presidente en Polanco D.F., se encuentra ubicado en una inmejorable zona con vista a Chapultepec y al Auditorio Nacional, cerca del Museo Antropológico, el Rufino Tamayo etc, es un hotel supremamente confortable y muy bien atendido. Una Experiencia extraordinaria. 09 September 2014
Rated 4.0 out of 5.0 by Muy buen servicio El desayuno "caliente" del Executive Lounge siempre está fría. Jamás está el huevo caliente. Ya lo tienen hecho en la cocina y lo traen al buffette y esperan que se caliente ahí, lo cual nunca sucede. Es necesario atender esto. Sugiero que incluyan en el minbar, Coca Colas de dieta, agua mineral con gas nacional y jugos (no hay nada de eso) Fuera de lo anterior, el hotel es excelente. Sobre todo el servicio personalizado de todo el personal. 09 September 2014
Rated 5.0 out of 5.0 by Matrimonia fantastico La recepcion que organizaron para el Matrimonio de LIna y Juan Camilo estuvo espectacular, felicitaciones al equipo del hotel. 07 September 2014
Rated 5.0 out of 5.0 by Estatus Platinum Fur muy grato ser tratado como miembor con estatus Platino, pues se hizo un esfuerzo para conceder las ventajas qu presenta el plan para sus miembros, sin costo adicional. 02 September 2014
Rated 5.0 out of 5.0 by ...just like home I travel to Mexico monthly for work. I always stay at the hotel. It's like home. Everyone greets me with my first name and it truly makes a difference. With such an elaborate agenda, they worry about the things that make my agenda smooth and un eventful. 02 September 2014
Rated 5.0 out of 5.0 by Cuartos mas pequeños Los cuartos están extraordinariamente bonitos, pero son mas pequeños que antes de la remodelación. 02 September 2014
Rated 3.0 out of 5.0 by polanco stayed here for a business trip. Not a bad hotel for the price. We did not use most of the amenities but it looked fine. Good location, very close to everything. About 4 miles from downtown. my room had a great view of the park. 5:00 am we could here everyone getting up and moving around. That would be my complaint. The service at the restaurant for lunch was slow. 01 September 2014
Rated 3.0 out of 5.0 by One night stay Good, but not worth the price location in polanco perfect 01 September 2014
Rated 5.0 out of 5.0 by Quick and easy, clean, excellent service One of the best hotels in a while I have stayed for business travel. Near great local food, safe area, very secure hotel facilities. Super clean room, great view from the extra large window (I was on the very top section). Food available in the hotel was top-notch. While my reason for the stay was business I can see this hotel as a great place for a romantic get-away for any who would like a full service local to stay in Mexico City. 28 August 2014
Rated 4.0 out of 5.0 by Good hotel, expensive We had a really good stay. We were visiting from the USA and do not speak Spanish. This was not a problem. The food at the restaurants was great. The shops were great too but very expensive. We probably would choose this hotel again. 27 August 2014
Rated 1.0 out of 5.0 by Disappointed Big Time I have stayed in this hotel about 1.5 months and have several points to provide 1. Refurbished rooms are great to stay but rest of the rooms belong 60s 2. For a person who stayed in their hotels 1.5 months i once asked to have apples (4-5 apples) in my room. They delivered it once and notice that they have charged to my room The amount is insignificant compared to what i paid in total but this's not a right approach if you talk about customer satisfaction This is one of the incidents that happened to me reflecting the customer service quality. 3. People on front desk (reception) and concierge guys (except the one outside) are probably the most depressed people i have seen in a hotel. It will not hurt anyone to smile here and there. 4. I asked for an upgrade several times because i was sick of my room on 37th floor but never given one Just a reminder i stayed there 45 days 5. I asked for club floor access, and given the access only for the last 10 days of my stay Before i have been told its subject to additional charge. I have a platinum membership status. When i asked the access my membership was gold. 6. lastly for my next 2 weeks of stay in intercontinental i asked to stay in a refurbished room but want to pay my standard rate. The different between those 2 rooms are 60 usd per night. I have been told that they can not guarantee anything till i come there. So in total i dont know as a hotel management you can do more wrong. In conclusion for my next stay i am going in a different hotel which is even cheaper than intercontinental Mexico city in polanco and next to it. 27 August 2014
Rated 5.0 out of 5.0 by Best location Great hotel, great restaurants and ambiece. Nice accomidations, good service and very comfortable beds 26 August 2014
Rated 2.0 out of 5.0 by Cuidado con la voracidad en el cobro de servicios y la muy poca vocacion de servicio Durante el Check Inn amablemente me ofrecieron un vale para tomarme una copa de cortesía en el bar. Cuando decidí acudir a tomarme la copa, mostrando el vale que me dieron, el mesero me advirtió que solo tenia "derecho" a tomarme una cerveza o una bebida de las mas corrientes que tenían en su bar, lo cual no me resultó agradable, pero en fin me tome una copa de Bacardi Blanco. Luego amablemente el mismo mesero me ofreció la segunda copa, pues era una promoción 2 por 1, pero ¡oh! sorpresa, al llegar a mi habitación me habló el mismo mesero para cobrarme la segunda copa, pues solo tenia derecho a una, hecho que provoco mi molestia, e ira y confirmó nuevamente la poca vocación de servicio y voracidad en el cobro de los servicios de este hotel. Lastima de las agradables instalciones. 22 August 2014
Rated 3.0 out of 5.0 by Muy mejorable Estancia poco saitsfactoria. Se espera mucho mas de esta cadena hotelera 21 August 2014
Rated 5.0 out of 5.0 by Warm welcome upon arrival Our team frequents Intercontinental hotels. We like the service, the pricing and the staff's sincere desire to be helpful. I frankly, would not stay elsewhere in MX City. 20 August 2014
Rated 5.0 out of 5.0 by Good stay Great hotel. Really good elevators, you may think this sounds strange until you stay in some hotels with really bad elevators. 19 August 2014
Rated 1.0 out of 5.0 by Renovation The renovation in the hotel was very noisy and starts at 8 and ends at 6. If you try to sleep, it is just not possible. you should not rent the rooms which are prone to noisy construction. Also it seems this property has renovated some rooms. I was on 16th floor and seemed that the wash basin in the room is too much modernized, but has issue of not letting water go and all what you do in it stays in it for long time. So after shave all the hairs just stuck all over the area. It feels so uncomfortable to use these things. Not practical at all. This hotel has been my usual everytime I have visited mexico city. I am recently not very happy with availability and the hotel condition. 18 August 2014
Rated 5.0 out of 5.0 by Servicio e instalaciones nuevas excelentes Te lo recomiendo, ubicación, calidad y precio, instalaciones nuevas y gimnasio extraordinarios 15 August 2014
Rated 4.0 out of 5.0 by Great location and service Good place to stay in Polanco, great location, great view, make sure you get access to the Club Lounge, be aware that guestrooms are a bit dated. 14 August 2014
Rated 2.0 out of 5.0 by Servicio de restaurante malo Es un hotel considerado como muy bueno, y por su ubicación para los fines y actividades que desempeño es ideal, sin embargo, es frio en cuanto a la recepción y malo en cuanto a la calidad de los alimentos que no equilibran el costo de los mismos. 06 August 2014
Rated 4.0 out of 5.0 by 0 buena locación, habitaciones muy standard y el servicio puede mejorar 04 August 2014
Rated 5.0 out of 5.0 by Mas de lo Esperado!!! Estuvimos alojados 8 días por trabajo y aprovechamos los ratos libres para hacer un poco de turismo. Fue un viaje MARAVILLOSO, y el hotel contribuyo mucho, todo estuvo en sintonía : excelente ubicacion, vista increible desde esos ventanales enormes, cada detalle estuvo cuidado y facilitado para que todo se pudiese coordinar y aprovechar los ratos libres para recorrer la ciudad y sus bellísimos museos. Nos sentimos "cuidados " por el personal, apenas les contamos el motivo del viaje se dispusieron a" colaborar " para que pudiesemos mostrar de la mejor forma Nuestra GRAN MEDALLA DE ORO por nuestro Malbec AUREO de colección ,a los distribuidores que iban a visitarnos. El Genial Pedro Poncelis organizó una cata y puntuación con el resto de los someliers del hotel!!!!! Lo hizo con la grandeza y humildad de los Sabios. Recibimos buenas sugerencias de que visitar,y conocer. Todo estuvo mejor de lo esperado. 29 July 2014
Rated 4.0 out of 5.0 by Excelente Rediseno de Habitación Buen rediseno de las habitaciones pero cuenta con el problema clásico de IHG: el agua de la ducha se fuga al piso del bano. El diseno esta moderno pero no estoy convencido que el lava manos debe de estar al lado de la cama. La ubicación esta padrisima, muy cerca del parque, museo, y oficinas corporativas. Soy Ambassador y miembro Platino Elite pero no me dieron acceso al club ejecutivo :( 29 July 2014
Rated 5.0 out of 5.0 by Great food and Customer Service I stayed at this hotel for business. I got a renovated room and my co-worker got one of the older rooms. She was jealous by my beautiful room with comfortable beds updated bathroom and large TV. Additonally, I got access to the Club lounge on the 39th floor which allowed me to chill out and have an appetizer, breakfast and glass of wine in the evening while enjoying a beautiful view of Mexico City's skyline. Great hotel! Only issue was the loud sounds of doors slamming from my neighbors, but that ended after 1am. 29 July 2014
Rated 2.0 out of 5.0 by Habitación VIEJA Habitación de hotel camino real dentro de un Intercontinental. 23 July 2014
Rated 5.0 out of 5.0 by buena ubicacion limpio y buen servicio, algo ruidoso por la remodelación de algunos pisos. 22 July 2014
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InterContinental Presidente Mexico City

  • Campos Eliseos : 218
  • Mexico , 11560
  • Mexico
  • Front Desk +52-55-53277700

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, French, Italian

Pet Policy

Small Pets Allowed, please ask about our InterContinental Pets Program.
  • Local Time

    1:34 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking