Rated 3.8 out of 5 by 167
Rated 5.0 out of 5.0 by Agatha14 Breve estadía en el Intercontinental
Tuve oportunidad de hospedarme en el Intercontinental por compromiso de asistir a Congreso de Bioética cerca de ahí. La vista desde la habitación fue fenomenal, la habitación muy amplia y muy limpia y las camas muy ricas para el descanso.
El servicio de valet para entregar el carro muy eficiente y el paseo cerca del hotel muy seguro.
El hotel muy acogedor para poder ver el futbol.
06 July 2014
Rated 4.0 out of 5.0 by peruvianurse hotel comodo y elegante
el hotel maravilloso con una vista espectacular hacia la zona de chapultepec y al auditorio nacional, vias rapidas zona segura , el desayuno, almuerzo muy a lo mexicano, pero con toques internacionales de frutas , dulces etc , es para disfrutar una linda estadia
03 July 2014
Rated 4.0 out of 5.0 Intercontinental hotel is a reference in Mexico City
If traveling to Mexico City this hotel offers the right combination of business and pleasure amenities. Good location, restaurants and services por a fair price.
02 July 2014
Rated 5.0 out of 5.0 by nicapana2108 Confortable estadía
Excelente ubicación y servicio, ubicación ideal para la visita realizada
30 June 2014
Rated 2.0 out of 5.0 by SuperSub My Ambassador Status did little good
Disappointing for an IC hotel. Staff was pleasant by all else failed. Paid for premium room and ended up next to the elevator! Fixtures old and worn out in Bath. Had to ask for Ambassador welcome Fruit and then received only very small amount morning after my arrival. Spent a lot of money for room and lunch at business center because executive lounge is not equipped with even a small meeting room.
29 June 2014
Rated 5.0 out of 5.0 by APASIONADA Habitacion limpia
Siempre la habitacion estuvo limpia y la cama bien hecha.
26 June 2014
Rated 5.0 out of 5.0 by BMike Great location and excellent corporate rate
When travelling to Mexico City for Business I usually stay at the JW Marriott , but the price has gotten way out . The presidente is a great option at a excellent value for our company. Everything you would want/need for Business in the heart of the Polanco area. The rooms are nice, dark window shades for excellent sleeping, and the AC gives you the opportunity to keep it nice an cool. Good beds/furnishings. If you choose you can have all your meals at the hotel with about 5-6 different restaurant choices. The only thing that needs a little updating are the faucets which need some attention. The TV reception in my room was really bad for half the channels. They tried to fix it but no luck...For the price we get it's still a great value.
25 June 2014
Rated 4.0 out of 5.0 by Seuk's 3 Nights in Mexico City during the Brazil World Cup
As you enter the hotel look to the right. There is a board of famous names who have stayed at the hotel. The list is very impressive.
Large reception area and good security. I stayed on the 39th floor with a great view over the city. The Club Lounge serves an easy breakfast with freshly squeezed orange. They happy hour is very nice with attentive staff. I was introduced to Baja California Cab Sav my first experience of Mexican wine.
The hotel has everything you expect from an InterContinental.
One point I would make. I spent sometime in the lobby bar as this was the only place to watch the football world cup. I noted the staff were not confident in English and some confusion over ordering drinks occurred. This all changed on my final day when Hector managed the area and I finally got exactly what I wanted.
20 June 2014
Rated 3.0 out of 5.0 by tiayorch Servivio
El servicio es grato y de gente auténticamente amables, con la excepción de quien me hizo el check in y que ya lo mencioné.
19 June 2014
Rated 5.0 out of 5.0 by Migan51 Excelente hotel
En proceso de remodelacion pero manteniendo un excelente nivel de atencion y calidad de servicio.
15 June 2014
Rated 1.0 out of 5.0 by JUAN M VERY OLD HOTEL
BAD FRONT DESK SERVICE, MO COMMON LINE OR PREFERRED ONE, VERY SLOW PROCESS, TOTAL ELECHTRICAL FAILURE, JUST ONE ELEVATOR AVAILABLE, NO POWER IN UPPER FLOORS, BAD GLOBAL SERVICE, NOT AN OPTION, BETTER TO STAY IN OTHER NEAR HOTELS.
11 June 2014
Rated 3.0 out of 5.0 by MMA01 GREAT LOCATION, OLD HOTEL
Unfortunately the Presidente has seen better years. The staff was immaculate as usual, very attentive and go out of their way to help, but the room I stayed in was old-looking and dingy, and the A/C didn't work. They are working on the renovations, but I just wasn't the lucky one to get a newly renovated room. Oh, and they started working at 9 am so it got really loud and annoying.
05 June 2014
Rated 4.0 out of 5.0 Efficient Concierge Service
Check In v.slow with a number of delegates arriving at the same time.
no preferential service for IHG members .
Hotel has no Swimming Pool ,disappointing in a warm country like Mexico.
Rigid attitude to snacks and drinks opening times,which prevented us from benefiting due to 6h00 daily departures.
High add.payment for Club floor access in spite of staying
in a Junior suite Club room,was def.not worth it.
No sep.shower cubicle ,had to climb in and out of Bath..
Good attitude and service of staff in all departments.
02 June 2014
Rated 5.0 out of 5.0 by beto66 the view
I'm stay en the room 4110 and the vie is beautiful
29 May 2014
Rated 5.0 out of 5.0 Service
This hotel staff is incredible how is focused on support any requirement from customers. I spent a great time in the management cocktail with all the staff. They took care of me, as always, to make me feel like at home. They go beyond service to friendship.
19 May 2014
Rated 4.0 out of 5.0 by Rheiner1234 great restaurants and noisy rooms
The biggest problem are the doors, can't sleep because you hear the door banging all night. Would recommend that a brake is installed on the doors so the they close softly. The restaurants are exceptionally good, probably the best you can get in all of Mexico
11 May 2014
Rated 3.0 out of 5.0 Noisy doors and weekend nights
Doors in new rooms are noise when shutting. It's like slamming the door. Some hinge adjustment is needed.
Night party in a room next to mine two weekends ago lasted till 4am. I claim to room servce but it didn't worked.
04 May 2014
Rated 2.0 out of 5.0 by reprachel Huge Disappointment
First of all, concierge run out of newspapers which is supposed to be given to me being an IHG member. Unlike in most Intercontinental Hotels, I get a welcome drink voucher and some welcome treats (whether fruits or goodies) but I did not get any. I checked out of Presidente Intercon Mexico City and checked into Holiday Inn at Guanajuato which was fine, the very next day. Then the following day II checked into Presidente Intercon at Puebla which had far better service! I got the full benefits of being an IHG member. It made me wonder why a smaller city had better service. On my last night, with much hesitation, I booked back for Presidente Intercon at Mexico City again at 9pm ONLY because I stay at Intercontinental whenever there is one. Nothing to do with returning because of good service. I was hoping it was a fluke and would get better service since I will only be in the hotel from 11pm to 8am BUT I was extremely frustrated.
The air con was not working so I informed front desk. They sent up 2 tecnicians at past midnight who climbed up the ceiling and after much effort told me to just call front desk since it wasn't working.
Instead of moving us to a better room, they merely sent us an electric blower/fan which of course did not work well, I did not get ANY sleep.!!!
Before heading to the airport at 8am I tried the coffee maker but it was not working either. I called front desk who sent a lady from housekeeping who tried to help out but it was really busted even after she added all the water from the mini bar, in sight. She then suggested I just call room service so I could have my coffee before heading to airport since it was beyond repair.
When I went down to check out, I was speaking to the staff assigned to the front desk.
I explained all I went thru as I was checking out then front desk clerk referred me to the manager on duty who merely said "sorry." I told him to go up to my room now so he could see how warm it was, and if he could bear to sleep in that condition. It was cooler at the lobby!
He offered to give me a coupon for my next return but as you know, I live overseas and there would be no point giving me that when this is by far the worst Intercon I have ever stayed in so will never go back. He then offered me a club access to go with it. I told him I will never find myself in this City again so why not apply it to my stay now given how many things had gone wrong!
We stood there going back and forth with this discussion, to think I was trying to catch my flight to Los Angeles and was getting more delayed, by the minute.
As all that was happening, the intensity 7 earthquake started to happen and I had to evacuate lobby along with everyone else (who remained calm) We had to proceed t the airport so I briefly spoke to him and he said they will communicate with me thru email, but still no word from anyone until today.
22 April 2014
Rated 4.0 out of 5.0 by Viajero Exigente Visita A México
Excelente ubicación, atención y servicios de primera clase
20 April 2014
Rated 5.0 out of 5.0 by Pepesanmi Excellent Service
It was a real pleasure to stay with you this time, the commitment of the personnel that work at the Hotel is really good.
15 April 2014
Rated 2.0 out of 5.0 by Marc1965 Old Hotel
The price for such a cold and old Hotel is not fair.
12 April 2014
Rated 4.0 out of 5.0 by Mrdel comfortable room but very noise
The reception Clerk named Jessica was very courteous and friendly
07 April 2014
Rated 3.0 out of 5.0 by SGTM75 Some positives and some negatives
Room quality and comfort were good. Location in Polanco is excellent. View from the room was excellent. Bedding was a little hard. As a platinum member I expected to receive complimentary bottled water as is the norm at competitive hotel programs where I also have status. I was told at the club level that the policy was to hand out only one bottled water per guest at the club to take to the room. When I called the manager, I was advised that they would give me a few bottles that night, but that the water in the tap was potable! Many other properties around the world have potable water, yet they offer bottled water. Upon check out, I asked them to email me my folio for expense purposes. I had to call them three times over two days to finally get an electronic copy. During one call, I was put on hold for over 20 minutes!
05 April 2014
Rated 4.0 out of 5.0 by Mrdel Comfortable room and bath
I stayed at a remodeled room it was nice decoration but very noise inside the room
30 March 2014
Rated 4.0 out of 5.0 by Fronterizo Mas o menos
We travel to Mexico two or three times a year, and we always stay at your property because it is centrally located, and always clean. When we arrived the desk clerk told me he was upgrading us to a better room... even though it was one of your redecorated rooms it was smaller than the rooms we normally stay in. We are business men and use one room to save money but not if the rooms get smaller. Last time our first night was next to the elevator bay so we did not sleep a wink. This time we had a loud party next door, with slamming doors all night, and the last slam was around 4 am. When you cannot even take a nap because of all the remodeling noise, it's nice to be able to sleep at night. Last fall we were in your hotel in Guadalajara for the first time and it was great! We were in a private area, with a private club for breakfast and drinks in the evening...and we slept soundly every night. Hopefully you can learn from them.
29 March 2014
Rated 5.0 out of 5.0 by dvangeete El Presidente - March 2014
It is always a pleasure to work in the great city of Mexico, and a particular pleasure for me to stay at El Presidente. I find the hotel very well managed, well maintained and very accessible. Staff are great fun and take all their responsibilities very seriously. I am always very pleased by the breakfast service on the 39th floor and by the professionalism of all the staff. I have lived in the hotel for 6 weeks in the last 9 months (as I work in DF) and have never had a bad experience. I shall be returnng for my fourth visit next year and look forward already. Great hotel and staff.
25 March 2014
Rated 5.0 out of 5.0 by HGV56 As always I am at home
Its 20 years now...
Theae last 18 months however are marked by extraordinary improvement. .
The service at the executive floor 39th floor is better and better..
Gullermo Valencia has certainly made his mark this last year..
The new rooms will be an expected improvement. ..
I look forward to returning..
22 March 2014
Rated 4.0 out of 5.0 by Moritz69 Getting better
I was given an upgraded room and it was very nice overall. During day time it was noisy as I was warned due to renovation works, it was time for renovation of this hotel for sure, so when finished it is going to be a very nice hotel. Nice stay, good breakfast.
18 March 2014
Rated 5.0 out of 5.0 Service
The normally great service from the staff, this time was surpassed in an incredible way. I am diabetic, and normally see how others have desserts but with no options for me. This time I informed Federico, 39 business floor captan about my situation. Next night I received the surprise! He together the pastry chef prepared for ME a chocolate mousse that was really good. But also they had for me the frozen cheese & dark chocolate cookies. Really delicious and amazing dish
Despite the great flavor, I have to recognize the custom oriented remarkable service from Federico; those dishes were not offered for the rest of the community at business lounge. They were ordered only for me. Thanks
17 March 2014
Rated 4.0 out of 5.0 by Nikki26 Easy, Clean, Friendly
Rooms were clean, everything was in working order.. The food choices were really good in the hotel and in the area. Felt safe and had everything I needed.
12 March 2014