Rated 4.7 out of 5 by 26
Rated 5.0 out of 5.0 by Arkindral Memorable stay
Impeccable and spacious room with beautiful view over Santa Fe. Best thing in the hotel is the staff. Exceptionally nice and professional. Highly recommended. One of my best travel experience in years.
24 November 2013
Rated 5.0 out of 5.0 by jjfranklin Great experience
Awesome place, great service, the only thing I did not love is that you are requested to sign a format every time you visit the club, if you have clearance for that please is kind of annoying that the personel chases you if you go out without signing, I understand is because of the location of the club, in some other places is located in an exclusive floor and works better. Anyway, I really enjoyed the stay.
20 November 2013
Rated 3.0 out of 5.0 by carlitos67 Occupancy
This was my third time at the Presidente Santa Fe Intercontinental. It was different, I had better experiences in the past. During my stay all five days around 7:30 am I felt that my door was being open by someone. I got worried the first day because I was getting out of the bathroom and I had to rush to get myself cover with clothes. The second day same thing, but the third day I was prepared by the time that someone try to open the door, I asked why she was opening my door daily, she said that was checking for occupancy, so I notice she was part of the hotel staff. Now I have a concern, I think the hotel should have a good computer system that can keep track of the occupancy, unless the staff was auditing the system. If that is the case is understandable but hey!, why doing it at 7:30 am when I am getting ready to go out. I am getting dress or taking a shower when I got interrupted. It is not comfortable that this occurred during this last stay.
I got a call from the front desk to find out if my stay has been comfortable so far around the 2nd day of my stay there, I explained that someone was coming to my door at 7:30 am to check for occupancy which was not nice at all, the front desk staff said: I will take of it but this continue going on until I left the hotel. I did not understand why the phone call to check on me if nothing is going to be done about it.
29 October 2013
Rated 4.0 out of 5.0 by IvanCM Good option at Santa Fe area
Very good hotel, with helpful staff, located near several business offices and close to Centro Comercial Santa Fe Mall, a pleasant place for the afterhours.
In despite of that, breakfast and fitness areas are NOT compatible with the hotel category and should be improved.
11 October 2013
Rated 3.0 out of 5.0 by GMT11 Maintenance can improve
This hotel has a great location and height, keeping the doors can improve and that do not close.
They have forgotten the recognition IHG Rewards program.
I really enjoy staying at this hotel, hopefully not lose sight of the details that make comfortable accommodation.
04 October 2013
Rated 5.0 out of 5.0 by juanres Remarkable experience
Since we arrived at the hotel we felt it very familiar and the response to all our needs was excellent
30 September 2013
Rated 5.0 out of 5.0 It's very good
In my stay was very pleasant, thanks It's very good It's very good It's very good It's very good
08 September 2013
Rated 5.0 out of 5.0 by Ralf One of the best experiences of our lives!!!
I decided to invite my wife to celebrate our 17th anniversary at this magnificent and modern Hotel, which is located at one of the best areas in Mexico City. However, I didn't expect the so fantastic and high proffesionalism of all the Staff of the Hotel, who made us feel not only as an appreciated guest, but also made us had one of the best moments of our lives. Details, like chocolates and flowers at our room were just fantastic and we felt deeply honored by receiving such a great attention. Please forward our special grattitude and recognition to Mrs. Lizeth Rosales, Mrs. Mónica Sánchez, Miss Sandra, Miss Raquel, Miss Alejandra and to all the staff behind the scenes that makes such a great job! Thank You so much!
I extremely recommend everybody to try this experience.
04 September 2013