Rated 4.3 out of 5 by 448
Rated 5.0 out of 5.0 by California Nomad Service Excellence Everywhere
Our stay at InterContinental Miami launched with exemplary service at the front desk, along with terrific bell staff service. We were greeted cheerfully, and we were made to feel at home every step of the way. From the moment we arrived, the entire staff treated us with enthusiasm and care.
We enjoyed our time throughout the hotel, from the lobby restaurants and bar area to the pool, concierge floor, and outdoor bar and restaurant. All staff members were attentive and pleasant, always ensuring we were enjoying our stay.
The hotel was beautiful, conveniently located, and full of style and flair.
We will be back!
28 February 2014
Rated 5.0 out of 5.0 by Go Heat Luxury on the Bay
My only regret after a stay at this luxury hotel was that the visit was much too brief. As a Christmas gift, we received tickets to see a Miami Heat game and an overnight stay at the Intercontinental Miami. What a pleasure it was! The front desk staff, especially Miot, was very helpful, friendly and knowledgeable. We had a beautiful room overlooking Biscayne Bay. Since I had mentioned to Miot as we checked in that we'd be celebrating our 50th Anniversary in a few months, he arranged for wine and candy to be in our room when we returned from the American Airlines Arena. The Heat won, dinner at Toro Toro was wonderful and we hope to drive down to Miami from our Palm Beach County home more often. Thanks for the memories.
27 February 2014
Rated 4.0 out of 5.0 by SCM56 Staff was uninformed
When I went to check out, the staff at the desk wanted to charge me for liquid consumed. She hadn't taken the time to see I am a Royal Ambassador. After I pointed it out to her, she agreed that I was not to be charged.
Also the room was a suite, but the bathroom was adjacent to the bathroom in the next room. I could hear the person showering, and I presume they could hear me. It was a bit uncomfortable.
24 February 2014
Rated 4.0 out of 5.0 by fabz Great stay, the staff could do better
The hotel is very well located, on Biscayne boulevard close to the Bayside Marina, the American Airlines Arena, Brickell Avenue and Brickell key. Is deffinitely a good spot as base camp for your Miami experience. The area has seen an impressive growth in real estate developments. The hotel building is nice, the romos are modern and well appointed, the only flaw I had is the TV signal was very poor and you couldn't watch practically nothing on the TV, I reported it and improved but not completely. At my arrival one of the staff who checked me in seemed stressed and appeared to be in a rush. I didn't like that. Appart from that, overall a good experience and would deffinitely recommend it to anybody.
22 February 2014
Rated 5.0 out of 5.0 by Jaki66 Best of the Best!
Great place to live, learn and relax. The shopping and cultural activities were all so close and just what you need to experience the reality of Miami.
21 February 2014
Rated 5.0 out of 5.0 by ChickNB perfect hotel
room was spacious and gorgeous. View of Bay incredible. Staff wonderful from the Concierge to the Bellman. Breakfast buffet great. Not a complaint possible. .
21 February 2014
Rated 2.0 out of 5.0 by brizzyc Nice hotel, poor service
I arrived at the hotel at 10am and waited till 4pm until I could check in. While less than optimal, this would be understandable. However, I was told without apology that there was no way I could even PAY the rather exorbitant charge for wifi until I had a room. Basically, I lost a full day of work, and nobody seemed even slightly concerned. Why not have a code or similar for guests in that situation? This is a pretty expensive hotel to have such poor service.
18 February 2014
Rated 5.0 out of 5.0 by coochie65 Great Stay ...
We stayed at the Intercontinental for the first time and will be back. Great location, staff very helpful and found hotel very clean. My only complaint was some misc. charges on bill which they took care of immediately. Plan on booking for my daughter and her husband pre-cruise in April.
18 February 2014