Rated 4.3 out of 5 by 448
Rated 5.0 out of 5.0 by Carmencita I enjoyed very much my experience and can gratly recomend this Hotel
Very well located, very good rooms and nice front desk people
12 May 2013
Rated 5.0 out of 5.0 by Dredler Awesome
Even better then the last time! Loved everything. Keep it up.
12 May 2013
Rated 5.0 out of 5.0 by arid great experience
Nice hotel, and clean. Pricey parking though.
Guy at the front desk was such a nice guy (his name was something like batman). Was super nice with room choice and was fun and chilled. He even recognized us later in the lobby and got us a seat at the very lounge in the lobby for drinks. It's amazing how a little personal touch to your stay can make such a difference
11 May 2013
Rated 5.0 out of 5.0 by BenG73 Great service and food
Front desk staff were very helpful and professional. Restaurant had good service and food. Entire staff was helpful.
10 May 2013
Rated 5.0 out of 5.0 by Sharyn Excellent, Excellent, Excellent!!!!
I read some of the negative reviews on their page and I have to say, it's shocking. I think your attitude will determine what kind of experience you have. If you come in smiling, I assure you, you will leave with a bigger smile.
This hotel is nothing less than perfect. Carlos the Reception manager, Stephanie in reception and all the staff in the Ambassador Lounge were nothing short of exceptional!! This hotel is for those who want to have a great time with pure luxury! I suggest to upgrade to the Ambassador Club. Trust me, you will love this place. Can't wait to go back!
09 May 2013
Rated 5.0 out of 5.0 by Dee54 Friendly Staff
Very good service.Very clean.Employees very friendly.Food and drink on the pricey side.Would stay again.
09 May 2013
Rated 4.0 out of 5.0 by MHH1 Excellent check in but disappointment with happy hour.
This was the first time I have used this Hotel and have to say how good Juan was in checking us in.
My only disappointment was we ordering drinks in happy hour that we were charged full rate , this was queried and told it only applied to certain drinks which is somewhat misleading as to what you can have. I was then told the bill would be adjusted however when presented with the bill it had not been however Juan came to the rescue and sorted for us. This did leave a sour taste as any promotions should be clear and transparent.
09 May 2013
Rated 5.0 out of 5.0 by Bernalita Excellent hotel
Is my favorate hotel in Miami i feel like at home.
08 May 2013
Rated 4.0 out of 5.0 by Walti Great view!
Booked online the "Dollar Rate" Promo. I could choose between Breakfast buffet, WiFi or Gym. I chose breakfast for 1 Dollar more. Unfortunately the key card to the room didn't work so I had to go down & have it fixed...I complained & they gave me free Internet. After check out they charged me the normal rate. I complained that I had the Dollar Rate. So they charged my wife instead. But when checking in, the frontdesk confirmed with their Manager, that the Promo is per Room. But at the check out they charged without the Promo and after I complained they charged me still per Guest. After the frontdesk spoke with the manager they gave me the Promo per Room. It's just so unfortunate that your frontdesk are so clueless. But still, we had a great time!
07 May 2013
Rated 2.0 out of 5.0 by sstrickland Mini bar and fee structure
I find it INSULTING that you would change $25 to empty the fridge so my wife could keep her coffee creamer cold. So instead, we keep filling the trash can or the sink with ice. Chintzy, not what we expect for a high end hotel.
I have also never seen so many fees attached to one hotel stay. Maid service. Exercise room. Internet. Far too many fees for a "high-end" hotel experience. $25 fridge fee!
When I complained to the check-out staff they credited some of the fees, to their credit.
Lastly, it took us 15minutes to work the remote control blinds because the controls were reversed (down turned out to be up!). This is room 2607, in case you want to fix that.
The hotel was OK but definitely not the experience we expected for more than $200 a night.
06 May 2013
Rated 5.0 out of 5.0 by CNor7 Great SErvice!
The staff at this hotel are very helpful, courteous and kind!
03 May 2013
Rated 5.0 out of 5.0 by IOAGuy April 24-27
I've stayed in hotels all over North America: InterContinental Miami does it right from the moment you pull up to the door. Friendly staff, clean modern rooms, lovely bathrooms, beautiful hightech lobby and relaxing pool/spa area. Concierge and front desk staff were friendly and on the ball. Get a view of the bay if you can. Close to Port and South Beach. A little miffed at the suggestion of a $50 early check in fee.. I declined and waited it out in the downtown area. I quickly got over that. All in all an excellent stay. Worth the cash for an excellent hotel experience.
02 May 2013
Rated 5.0 out of 5.0 A++ Best hotel stay EVER!
Walking into the Intercontinental Hotel Miami made me feel like James Bond! Approaching the hotel, you're immediately mesmorized by the light show on the side of the hotel and the valet greeted us with a smile.
The energy and ambiance as your walk through the door gets you excited to be there! First stop, Toro Toro....
I'm usually not a big fan of hotel restaurants, but boy was I glad we dropped in. The hostess was very friendly and sat us immediately at a gorgeous table. Daniel greeted us and Matt the bar manager even dropped by to say hi and elaborate on the cocktails that we were having. There wasn't one dish that we had that we didn't LOVE! From the Swordfish Dip to the Grilled Octopus to the Ceviche...too much to list but can you say DELISH! After dinner, Matt even introduced us to a digestif called the "Nutty Berry" that was a perfect finish to dinner. Now that dinner was finished, its time to go check in!
We walked over to the front desk and the staff in the front was very personable and even had a "package" waiting for me! What a nice touch!
Now time to head to the room, walking in we were left with a hand written note from Mr. Li which brought a tear to my mothers eyes. We've never felt so special coming to a hotel ever! The funny thing was that we also stay at the Four Seasons and didn't have an experience anywhere close! The room smelled, felt, and looked like it was for royalty.
Intercontinental Miami thank you for such a memorable stay in Miami. My family and I can not stop talking about what a gorgeous and hospitable staff that you have. Keep up the great work! We are fans for life!
01 May 2013
Rated 5.0 out of 5.0 by BigOHusky Hope to Be Back Soon
Great hotel with very attentive staff. I was very much looking forward to my stay there and was not disapppointed
01 May 2013
Rated 5.0 out of 5.0 Outstanding Customer Service
We stayed at your hotel for the first time and were floored at the excellent customer service we received. We loved the room and the comfort of the bed and would recommend your hotel to anyone staying in the Miami area even if it was for a short stay like ours was but we loved it.
30 April 2013
Rated 5.0 out of 5.0 by MsKJ Amazing Interior Deco & great comfort
I was just amazed by the beauty and the detail of the interior designs both at the lobby, lifts and in the room.
I enjoyed the comfort and space in the room and the bay views was breathtaking and gave a feeling of being in Miami.
Overall, we had had an amazing experience and the hotel will be our home again the next time we are in Miami.
30 April 2013
Rated 4.0 out of 5.0 by NHwildcatcruiser PRE-CRUISE STAY 4/12/13
Originally booked bay view room two months ago with two beds since all kings were booked. Upon check-in, (early arrival around 11:30 am), we inquired if any kings were available and were able to get one that was ready. All staff we encountered were friendly and helpful. Did not go to restaurants onsite. It was a quick five minute to Bayside Marketplace to eat. Last minute shopping at a CVS store about three blocks away. Room was very nice and clean... watch out for the mini-bar. As has been told by others earlier if you remove any items from fridge you automatically get charged even you put it back un-opened. Had friends stay here both pre & post cruise also and they were very satisfied. Would definitely recommend although might try bidding for room as booking directly was a little high, but we got the room we wanted!!
29 April 2013
Rated 5.0 out of 5.0 by GR8TIME GREAT PLACE PRIOR TO CRUISE
STAYED ONE NIGHT PRIOR TO CRUISE. FABULOUS BEDS, WALKING DISTANCE TO BAYSIDE MARKET AND VERY CLEAN. THE BUILDING HAS A LIGHT SHOW ON THE SIDES AT NIGHT THAT IS BEAUTIFUL. CAB SERVICE TO PORT VERY PROMPT. WOULD STAY AGAIN.
28 April 2013
Rated 5.0 out of 5.0 by AHawks100 LOVED this place!
This place is awesome! It is at a great location, especially for a night prior to a cruise. The ammenities are so very nice and hotel is nice and clean. It was a great start to our vacation! Everyone was just as nice and saw to our needs quickly when requested!
26 April 2013
Rated 5.0 out of 5.0 by Lori98 Awesome experience
I stayed there for a meeting and I could not have been more pleased. It was a great location and there was always something to do. I would recommend it for anyone.
25 April 2013
Rated 5.0 out of 5.0 by jnsolsen Beautiful Clean Hotel
Stayed before my cruise out of Miami. Had a beautiful downtown view. Next time i will request the bayview. Walking distance to Bayfront waterpark so plenty of shopping, eating and entertainment before the cruise. Most comfortable bed I have ever slept on for a hotel. Beware of mini bar. All you have to do is take something out of its spot and your are charged instantly.
25 April 2013
Rated 1.0 out of 5.0 by Spur2013 Poor financial service
I can't believe a major hotel chain cannot take an institutional payment in advance. This hugely inconvenienced me and undermined my stay even before I set foot in the hotel
24 April 2013
Rated 5.0 out of 5.0 by anna22 review of my stay
Extremely comfotable room. Great view from room. Staff courteous.
23 April 2013
Rated 1.0 out of 5.0 by georgie01 Nickled and Dimed
I will NEVER stay at this hotel again!
a daily charge for maid service, a charge of 25 dollars to USE the mini bar refrigerator even if you don't use any of the items, pay to use the fitness center, 39 dollars for breakfast-disgusting-
I will NEVER recommend this hotel and have advised our seminar planner of the above-
I will be making a comment on trip advisor-what a negative experience
23 April 2013
Rated 3.0 out of 5.0 by themostmackinest Neither room nor staff up to IC standards
I was here for a conference and was a bit disappointed. As far as the room itself goes it was fine, actually fairly posh, but it had a couple minor issues. The first was the almost non-existent water pressure coming out of the sink. I never bothered to report this just because I was too busy with my conference, and I was concerned that they'd ask me to move rooms which I didn't feel like doing. There was also some serious damage to the electrical socket covers that made the otherwise posh room look cheap and run down.
The internet service was ABYSMAL. I paid $17.95 for the "high speed" internet instead of the standard $11.95 in my room, and it was still painstakingly slow. There was no WiFi in the lobby. This is a business hotel in a major international business hub that was hosting a business conference AND THERE IS NO WIFI IN THE LOBBY. WHAT YEAR IS IT??? We also couldn't get WiFi in the meeting rooms. We had one room with only about 15 people in it, and when we tried to use the password we had been given we were told that the maximum number of users had already been reached. SERIOUSLY? You want to host conferences and you can't offer WiFi to more than 10 people at a time? WHAT YEAR IS IT???
Service was a mixed bag. I was going to be arriving early (9 am) and called the hotel the day before to see if that would be possible. I spoke with a hotel operator who transferred me to the concierge, who then put me on hold for several minutes. When I finally got to speak with him he told me that he was going to have to transfer me to the front desk. I was a little frustrated about being put on hold for that long only to be told that the person for whom I was holding couldn't actually help me, so I asked the concierge if he was at least transferring me to the right person so that I wouldn't have to wait on hold again unnecessarily. When I was finally transferred I wound up speaking with someone who was rude, unhelpful, busy and flustered. She barely let me ask any questions and kept interrupting me and telling me that there was nothing that she could do and that I'd have to just come by the following day and request the early check-in that day. I was so taken aback by her complete lack of professionalism that I told her that I found her attitude incompatible with the InterContinental brand. She began yelling at me and told me that I was the one being rude and that she had been told by the concierge who transferred me to her that I was yelling at him, which I never did. I asked to be transferred back to the concierge, and then asked him if I had yelled him at all. He said that I hadn't and that there had been a misunderstanding. His name was Mauricio, and he was much more polite. He also told me that when I came back the next day to check in that I should either ask for him or Celine at the front desk. I did, and was happy to find out that my early check-in was indeed available, but the bad taste from the other woman at the front desk (along with the virtually non-existent slow WiFi and not-quite-up-to-par room facilities) is unfortunately what I'm going to remember about this stay. I should also say that while the servers at the restaurant (Toro Toro) were extremely friendly, the servers at the bar didn't smile once.
23 April 2013
Rated 2.0 out of 5.0 by ElinaB Do not recommend to stay
The check in process was delayed, and we got a smoking room, the hotel manager did not have an exact replacement room. It was very inconvenient to switch rooms and get a smaller room.
22 April 2013
Rated 4.0 out of 5.0 by Craig4445 Nice room
Ahotel of this quality should have free internet access in the rooms and the meeting rooms. Internet access was not acceptable during our conference.
22 April 2013
Rated 5.0 out of 5.0 by Beets Very nice Hotel and clean.
I liked this hotel and it was very clean. I had the same housekeeper for the 3 days that I was there and she was wonderful. I left her $ the first day and she didn't take it. I saw her in the hallway and gave it to her. Honest woman! I did not like that I ordered room service and the guy brought it and made me feel like I needed to give him a tip. I did not know that there already was an 18% gratuity already added and I gave him another $10.00. It was more than my meal was and they never added my Priority Number onto the bill, which I gave to the girl twice when I ordered. I felt that this was deceitful and I was not happy about that. I will not order room service again from your hotel!
I had dinner at Toro Toro and I forgot to give her my Priority Number. I should not have to carry that around with me. When I mention my room # it should automatically be deducted from any services that I received. That should be looked into !
22 April 2013
Rated 5.0 out of 5.0 by Diana4813 Great Stay before a cruise
I needed a place to stay before a cruise and wanted to see a little of MIami as well. Great concierge help, great staff. I spent 2 days at the pool during the day. Fabulous wait staff up there and wonderful service. Great fresh food as well. Loved what you had to offer.
The Tora Tora restaurant did not disappoint. Friendly and appropriate service and Wonderful food. Worth the money and the ambiance was very relaxing.
The only frustration was not knowing about the strobe light display on the outside of my windows. Yes I paid more to have a wonderful harbor view but no mention was made of the strobe light display that would occur ALL NIGHT!!!! I should have asked a few more questions when the bellman showed me the opaque shade and how to use it. I love sleeping with curtains open because I want the morning light to wake me up NOT have strobe lights keep me up. Very important for you to mention before you put someone in these rooms. Now I know.
21 April 2013
Rated 5.0 out of 5.0 by Dulce279 Exceeds My Expectations... Again
I stay in many hotels (including other Intercontinental Hotels) all over the world. But the Intercontinental in Miami feels like my second home. The reception staff always makes me feel welcome and looks after my every need. Everyone at the hotel goes out of his or her way to make sure my stay is special, which it always is. I always look forward to returning to Miami because I know my hotel stay will be memorable.
20 April 2013