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  • 1 888 IC HOTELS
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Rated 4.3 out of 5 by 838 reviewers.
Rated 5.0 out of 5.0 by housekeeping issues Housekeeping issues. A raisin was on the fdloor in front of my bed for the 3 night stay. It ddin't bother me. I only wanted to see if it would be vacuumed. It wasn't. Skin lotion was used up 1st night. It wasn't replaced. 29 January 2014
Rated 5.0 out of 5.0 by Wonderful stay My wife and I stayed at the Intercontinental Miami for our 10 year wedding anniversary. We were upgraded to a beautiful ocean view room. The front desk staff gave us breakfast vouchers and even sent us wine and cheese to celebrate our special occasion. 28 January 2014
Rated 4.0 out of 5.0 by Ms Li Li at check in Ms Li Li at check in was excellent. The hotel is excellent. This is the third time I have been there. s.d. 28 January 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Every staff member was extremely welcoming and attentive from the moment I arrived. This is the best customer service I've ever seen. 28 January 2014
Rated 5.0 out of 5.0 by Stay at the Downtown Miami Intercontinental Great Stay! Perfect location! Couldn't have chosen a better location or a better hotel! 28 January 2014
Rated 3.0 out of 5.0 by Wedding Weekend Stayed here as part of a wedding weekend. This ICH has seen better days, but the staff is still top notch. Our room did have an amazing view and the downtown location can't be beat, but there were aspects of the room that needed to be updated. Overall the hotel met our objectives, but not quite our satisfactions. 28 January 2014
Rated 5.0 out of 5.0 by Definitely high-end property in IHG chain Friendly staff, addresses you by name when calling (room service, repeats back the order, asks if you have any food allergies). Having IHG status helps with some discounts. Room was very clean. The ding on room and comfort is for the desk chair. And, for a flagship type of property, the least you could is provide a channel guide for the TV. 27 January 2014
Rated 5.0 out of 5.0 by Clean Air, Room and high quality linen I had a good sleep with a clean room and clean air plus the high quality bed linen used. Reception check in was fast. No complaints. 26 January 2014
Rated 5.0 out of 5.0 by The Place to Stay in Downtown Miami I was in town for a business meeting this was my second stay at the hotel. The rooms are comfortable with amazing views. You can take the Metrorail straight for the airport to the hotel for $2.25 there is only on transfer to the Omni loop get off at Bayfront Park and your steps away from the hotel. The room was amazingly quite for being in the middle of downtown. Great pillows! I slept like a rock and I don't usually sleep well at hotels. Meeting rooms and the food served at the events have been great each time I have been there. This was an annual meeting and the 3rd time I have been to this event. I got stuck at the overflow hotel the first time because I didn't book in time. It is walking distance to shopping and great restaurants. I have to have Cuban coffee and sandwich while I am there so you can walk to get the local flavors too. 24 January 2014
Rated 5.0 out of 5.0 by A great start to a cruise holiday!!! Booked the Intercontinental because of its proximity to Port of Miami. However, found the hotel to be an amazing destination in itself. Great hotel, well run with amazing helpful and fun staff!!! Highly recommended. 23 January 2014
Rated 5.0 out of 5.0 Great stay We stayed at the Intercontinental Miami for the third time now and it was great again. Very good Breakfast and friendly staff. Georgina remembered us even after 1 1/2 years! 23 January 2014
Rated 5.0 out of 5.0 by wonderful stay stayed at the Intercontinental prior to a cruise out of Miami A great location! Not far from the cruise port and great pre cruise shopping at the Bayside Shops Friendly helpful staff Beautiful rooms and views Would definitely stay there again 21 January 2014
Rated 4.0 out of 5.0 by Excellent Choice Very pleasing accommodations, clean, tidy, comfortable. Staff is courteous, knowledgeable, and friendly! We cruise frequently, and this is only a $6 taxi ride to the Port of Miami. Look forward to staying here again! 20 January 2014
Rated 5.0 out of 5.0 by Reception Staff Reception seemed to be a bit like organisation CHAOS! I had amended my booking to allow 4 adults in one and had all the relevant documentation to prove this but the receptionist said no this wasn't feasible even although I provided her with the documentation. She finally told me she was doing me a great favour of allowing this to happen - eh hang on a minute my booking was confirmed - you weren't really doing me a favour. Some guest interrupted us while she was speaking to me and she went off to answer their queries leaving me standing there. With the result 3 times I had to come down to reception from 12th floor as my door keys would not work. Thought the staff were all over the place in reception and that would explain why the queues were so long and only a few staff working. Such a lovely hotel but not good first impressions 20 January 2014
Rated 5.0 out of 5.0 by great stay This is a great hotel. The rooms are nice.Everyone makes you feel welcome and act like they are glad you are there.We loved this hotel and had a wonderful time. 19 January 2014
Rated 3.0 out of 5.0 by Cigarette smoke room We checked into our room and the bathroom smelled like smoke so the bellhop called and the management upgraded us to a city view. The restaurant, Torah Torah, in the hotel was good to eat at. Good location for access to the Port of Miami and other restaurants. Nice lobby area to relax in. 19 January 2014
Rated 5.0 out of 5.0 by MiilaAruba Good location for downtown area, very friendly and knowledgeable staff. 19 January 2014
Rated 5.0 out of 5.0 by Great Hotel Rooms were comfortable. Bathrooms roomy. Great Staff! We ate in restaurant for Dinner, All four of us loved our meals. Great Waiter made excellent suggestions. Excellent!!! 19 January 2014
Rated 4.0 out of 5.0 by Nice view of the sea. Wonderful view of the harbor. Electrified curtain added the value. 19 January 2014
Rated 5.0 out of 5.0 by Excelent Hotel Excelent Hotel, well located with wonderful rooms with nice views. Good service. 16 January 2014
Rated 5.0 out of 5.0 by Spectacular view! Looking out over the Miami harbor was truly a grand experience! The room was emmaculate and extremely comfortable. This was a great way to start out a cruise. The staff was informative and polite, appreciated all the information. 16 January 2014
Rated 2.0 out of 5.0 by Not a Good New Years Eve My bad experience began at check in. As soon as I was checking in and getting the information about the room and hotel, I was hit with the news that my family and friends were not going to be able to visit me in my room. I had arrived with my children, my sister and 1 year old niece and as you could imagine, this did not make me very happy, for I had my niece with me and they were telling me that she could not go up to my room with my sister. I explained to them that they would not be staying in the room, but that we simply wanted to be able to bring her up to the room to get changed or if she became tired. The response to this was no. That there was no way that would happen. I wanted to compromise with them and asked if I could upgrade to a bigger room that would accommodate more people. Their response to this was no, because no matter how big the room was, there could only be 4 people to a room. At this point I was frustrated and tired, for it had been an hour since it had taken me an hour to check in. I decided to stay, for the alternative, to go back home, was not an option. It was too much hassle. Then, after all of this, when we were dressed to celebrate the New Year, most of the lobby was closed off because tables and chairs were being sold as a package. There was practically no where to sit and we had no choice but to go outside in the cold, rainy weather. Needless to say, It was not a good experience for me and my family. 15 January 2014
Rated 5.0 out of 5.0 by Fab stay in Miami The Miami Intercontinental is fab because the staff makes you feel so welcome. From the moment they open your car door until you get into the spacious beautiful rooms. Rodrigo at the front desk is a joy to work with. He will be the Manager someday with his professionalism, knowledge and charm. I can't think of one think that would dissappoint a guest. You will love it. Thanks for a memorable stay! Barbara S 15 January 2014
Rated 5.0 out of 5.0 by Excelent hotel, marvelous service We had stayed in the hotel for 10 nights, and had such a good experience. The rooms are very nice,clean, service was excellent, and the restaurant downstairs Toro Toro was awesome. I do highly recommend. 15 January 2014
Rated 5.0 out of 5.0 by Wonderful Hotel This hotel was buzzing but still had a friendly feel of a smaller hotel. The staff were helpful and knowledgeable. A special shout out the 'Club Lounge' Staff' who were particularly attentive...they are a great asset to the IGH team and hotel. 13 January 2014
Rated 5.0 out of 5.0 by Great Hotel Fantastic Hotel in a great location ,everything was perfect. 13 January 2014
Rated 4.0 out of 5.0 by Comfortable The property is situated in a good location. Nearby the port, the airport is approximately 15/20 minutes at the most. The rooms are comfortable and have a nice view of the city. The reception staff is professional. Mario, the guy who takes care of the customer reception is fantastic. 13 January 2014
Rated 5.0 out of 5.0 by Great service Everyone at the hotel was friendly, especially Rodrigo and Mark at the counters. A special thanks for sorting things out goes to them. had a great room with a great view! 09 January 2014
Rated 5.0 out of 5.0 by Excellent Hotel The Intercontinental is an excellent hotel offering first class accomodations in the heart of Miami. The view of Biscayne Bay is beautiful and the proximity to shopping and restaurants is great. Now if only our team had won the Orange Bowl, our stay would have been outstanding. 08 January 2014
Rated 2.0 out of 5.0 by Good place to stay for international travelers If you are an international traveler, you would probably enjoy your stay at this location. They appear to do anything to make your stay here memorable. But if you are just a national traveler, they seem to be less than helpful with problems and simple needs. There is a great need for improvement with communications at the front desk. This location is on the top my list of "never return". The TV reception in the rooms is less than desireable. 07 January 2014
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InterContinental Miami

  • 100 Chopin Plaza
  • Miami , FL , 33131
  • United States
  • Front Desk +1-305-5771000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Portuguese, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    10:10 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 19 Room(s) with Accessibility Standards
    • Parking
    • Special Needs