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Miami

Rated 4.3 out of 5 by 708 reviewers.
Rated 5.0 out of 5.0 by Great view and beautiful room. We stayed at the hotel for two nights for the 4th of July. The room was beautiful and roomy. The hotel staff was friendly and knowledgeable. Monique at the front desk was a joy. She even called to make sure we were pleased with our room. She also greeted me by name and with a smile whenever she saw me in the hotel. We had a perfect view of the fireworks which was perfect because it is hard for me to stand for a long time. So going out at bayside would have been hard for me. The pool was wonderful and the bar staff at the pool made really good drinks. 10 July 2013
Rated 2.0 out of 5.0 by Expecting more, and didn't get it. The location, and look of the hotel is impressive. Its right off of the water in downtown Miami. Overall its a very good location. While our stay was fine somethings that took place during our stay from July 4 - 7 2013 left me wanting more particularily from the staff. The thing that aggravated me the most was that even though we checked in on July 4 nobody at the front desk bothered to warned us that the police would make it impossible to get back to the hotel later that night because of the fireworks right outside the hotel. We weren't even told that fireworks would take place outside of the hotel. If we had known we wouldn't have walked from the hotel instead of driving. None of the staff bothered to advise us that parking would be free in front of the hotel from 2 - 7 am probably because they wanted to make sure that we paid the daily $36 valet fee. Another issue I had was the toilet handle been broken in our room Every time you would flush the handle would fall off. We also experienced paint chippings falling from the light fixture above the shower. To some it may not be a big deal, but to me those things were frustrating. I am not sure I would stay at that location again, but if I did it would probably be at another location. However outside of those things I did enjoy Miami. 10 July 2013
Rated 3.0 out of 5.0 by Pretty good experience Would've liked to have been able to use the fitness center without having to pay additional fees (and a $15 fee, at that!). Maybe $5 or less would've been more understandable, but $15? Definitely a drawback, especially as a Rewards Club Member. 10 July 2013
Rated 5.0 out of 5.0 by luxury hotel terrific hotel in a superb location in Miami,great staff doing a brilliant job ,I have stayed in hotels all over usa,europe and hong kong ,but this hotel beats the lot 09 July 2013
Rated 5.0 out of 5.0 Fabulous Experience Everything was excellent at the Intercontinental Mianmi. There is only one thing that could be better - the hair dryer was only a "3" (on a scale of 1 - 5). However, I did not use it because it was so very hot and humid, so the fact that it was so weak was meaningless to me. If my trip was in February, I may have wanted a full=powered hair dryer. 07 July 2013
Rated 5.0 out of 5.0 by Great front desk staff Great front desk staff very friendly. very comfortable bed. great experinece. 07 July 2013
Rated 5.0 out of 5.0 by My favorite hotel in Miami This is a great hotel in a convinient location. Food and the restaurant and for room service is excellent. All employees are very nice, specially the one in the Intercontinental Club. Flor is the best host we have ever seen in a hotel. Concierges are very friendly and helpfull. The gym is very comfortable. 05 July 2013
Rated 5.0 out of 5.0 by All around aces We will definitely stay with Intercontinental Hotels in the future, I've raved about the room and the views since departing. My family of four (two children ages 8 & 6) was perfectly comfortable in the king suite with queen since sofa bed in the living room. The 1.5 bath was also a huge benefit. 04 July 2013
Rated 5.0 out of 5.0 by billing can you send me by e-mail the last billing of my stay. I requested on from desk but i didnt received yet. by the way, the room cleanliness was very poor, there was a lot of dust on the table between the beds. i was very sad about it. 04 July 2013
Rated 5.0 out of 5.0 by Very good choice! We do recommend this hotel. Very good experience at ToroToro restaurant as well. 02 July 2013
Rated 5.0 out of 5.0 by Hospitality at its finest! From the moment they proudly and gladly open the door for you until they bid you good-bye, the staff at this hotel makes you feel as if they are glad you are here every moment that you are here! Unbelievable concierge desk, amazing bar and restaurant staffs (yes, we tried all of them!), outstanding front door, desk, housekeeping and spa service - all combined to make this a trip to remember fondly. 02 July 2013
Rated 5.0 out of 5.0 by guest service. Front desk staff (Ingrid)? She was very friendly and helpfull. Thank you. 01 July 2013
Rated 4.0 out of 5.0 by Great accommodations and front desk staff, but pool restaurant service was Awful! Clean, nice rooms. WSSC Conference was set up amazingly! Toro Toro restaurant was very yummy and great service. Pool Restaurant had terrible service, understaffed, and just couldn't seem to get anyone to know what their job was. 29 June 2013
Rated 5.0 out of 5.0 by Great Stay Loved the staff and room with a view was a bonus. Very nice hotel with attentive staff. 28 June 2013
Rated 5.0 out of 5.0 by Amazing Honeymoon The staff was amazing and so friendly! We arrived at the hotel early in the morning after getting off of our cruise. We were able to check in as soon as we got there! (Which was about 9am) I am a Platinum member and we were there on our honeymoon. We were given an upgraded corner room with a bay view!! The room was amazing! We were also given a complimentary bottle of champaign and chocolate covered strawberries! The hotel's amenities were great!! It was just an overall great stay! And, a great way to end our honeymoon!! LOVED IT!! 26 June 2013
Rated 5.0 out of 5.0 by Great Hotel Excellent place to stay in Miami. It will be my hotel every time I go to Miami. 25 June 2013
Rated 5.0 out of 5.0 by Yummy spa! I have to admit that I am a spa junkie. Love going to spas that have sauna, steam room, and nice locker room. Staff is courteous and attentive. Yummy scent is used in the spa. Had an excellent massage from Alex. Liz gave me a pretty pedicure. :) 25 June 2013
Rated 5.0 out of 5.0 by Great hotel Each time I visit Miami I stay at the Intercontential. I have always enjoyed this hotel - room, value, service, location and staff. Trully a great and memorable experience. Would highly recomend it to anyone. 24 June 2013
Rated 5.0 out of 5.0 by Excellent Service and Outstanding Overall My family and I had an excellent weekend at the hotel. The staff made us feel like royalty. We hope to be back soon. 24 June 2013
Rated 5.0 out of 5.0 by NOWHERE ELSE TO STAY BUT HERE We had upgraded to the "club" level for pennies more. What a bargain! We stayed in Miami, bay views galore, spacious room with many amenities. Club level evening hours were like a cocktail hour at a wonderful wedding. Full bar, soft drinks, water/juices, lots of munchies, desert, newspapers, TV's, and a wonderful caring staff. Continental breakfast the next morning, until 11am, was the icing on the cake. What a deal! I highly recommend when you book your room to try to upgrade. Just the drinks alone that evening would have been $15 to $20 each at a Miami bar, not to mention snacks and then breakfast the next morning. Yes, the room was too wonderful for words. 24 June 2013
Rated 5.0 out of 5.0 by Great Accomodations and Service Stayed one night for a concert with my kids and their friend. Wonderful service, clean and well appointed room available for check in an hour ahead of time. Not inexpensive but sometimes you do get what you pay for. Will be back! 24 June 2013
Rated 5.0 out of 5.0 by Great Service and Property Staff was very good. I especially enjoyed Joey and Clinton and the restaurant downstairs. I also enjoyed Florangel and her staff upstairs and the Club. Thank you. 18 June 2013
Rated 5.0 out of 5.0 by Awesome experience! I treated my husband to a fathers day weekend. I always stay at the intercontinental when I come to Miami. My Husband has never been there and was in awe from the moment we pulled up until the moment we left. The staff was amazing and so accommodating. The room and view were beautiful, the bed is like sleeping on clouds. Each time we left or came back the door was opened for us. We only used our car once because of the awesome location, When we did need our car we only waited a few min and was given water while we waited. I am planning two more vacations to your hotel, one with friends and the other with family. Love love love your hotel. 18 June 2013
Rated 5.0 out of 5.0 by InterContinental is the best! My husband and I stayed here last week and it was fantastic. The hotel staff was very friendly and the room we had was awesome. It overlooked the bay and you could see the cruise ships in the near distance. We were given great information on restaurants and how to get around. The bartenders were fun and and we had good conversation. The location is probably the best thing. Right next to the park and Bayshore Marketplace. Next time we are in Miami, there is no question we will stay there. 17 June 2013
Rated 5.0 out of 5.0 by A Good Stay with only one issue The hotel is beautiful, the grounds are great the rooms are top notch. The food was great also. I stayed there 4 days. I had to get three sets of keys. They continuously stopped working. Even the key that was left in the room on the counter top stopped working so I wasn't affecting the magnetic strip or anything with credit cards, etc. That was aggravating, but I would stay there again. I wish I had more time to enjoy it, but I was working. I appreciate the quiteness at night and the allergy free bedding. 17 June 2013
Rated 4.0 out of 5.0 by Good location, views The Miami InterContinental reliably provides a nice stay in Miami. 16 June 2013
Rated 5.0 out of 5.0 by I can't say enough about my welcoming and hospitable experience! Attentive and kind staff. Room was very clean and comfortable. Prompt room service. Excellent valet service. Bellhop was helpful. Courteous at best. I would stay there over and over :) 13 June 2013
Rated 3.0 out of 5.0 by Nice room, bad thermostat and tub drain The rooms were a nice size and the bathroom was a good size for one person. The thermostat didn't work properly so the room always felt warm and humid. The shower didn't drain so by the end of a shower the water was up to the ankles. 08 June 2013
Rated 5.0 out of 5.0 by My Stay I was warmly greeted by the, valets upon my arrival, they assisted with luggage into the Hotel.. Even before my arrival, I contacted Mr Maurice the concierge, as I had some packages arriving before me, He was quite cordial and assured me that all's well with the deliveries. I met one of the employees about to use the elevator, and he promptly offered the elevator to the waiting guess, and bid us a pleasant journey. My stay was very enjoyable, Attended WSSC 13 08 June 2013
Rated 5.0 out of 5.0 by Miami hospitality I had a great experience in Miami. The staff was pleasant and treated us like true guests. Will definitely visit again H.G.M 08 June 2013
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Miami
  • 100 Chopin Plaza
  • Miami , FL , 33131
  • United States
  • Front Desk +1-305-5771000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Portuguese, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    6:42 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 19 Room(s) with Accessibility Standards
    • Parking
    • Special Needs