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Rated 4.3 out of 5 by 774 reviewers.
Rated 5.0 out of 5.0 by A Good Stay with only one issue The hotel is beautiful, the grounds are great the rooms are top notch. The food was great also. I stayed there 4 days. I had to get three sets of keys. They continuously stopped working. Even the key that was left in the room on the counter top stopped working so I wasn't affecting the magnetic strip or anything with credit cards, etc. That was aggravating, but I would stay there again. I wish I had more time to enjoy it, but I was working. I appreciate the quiteness at night and the allergy free bedding. 17 June 2013
Rated 4.0 out of 5.0 by Good location, views The Miami InterContinental reliably provides a nice stay in Miami. 16 June 2013
Rated 5.0 out of 5.0 by I can't say enough about my welcoming and hospitable experience! Attentive and kind staff. Room was very clean and comfortable. Prompt room service. Excellent valet service. Bellhop was helpful. Courteous at best. I would stay there over and over :) 13 June 2013
Rated 3.0 out of 5.0 by Nice room, bad thermostat and tub drain The rooms were a nice size and the bathroom was a good size for one person. The thermostat didn't work properly so the room always felt warm and humid. The shower didn't drain so by the end of a shower the water was up to the ankles. 08 June 2013
Rated 5.0 out of 5.0 by My Stay I was warmly greeted by the, valets upon my arrival, they assisted with luggage into the Hotel.. Even before my arrival, I contacted Mr Maurice the concierge, as I had some packages arriving before me, He was quite cordial and assured me that all's well with the deliveries. I met one of the employees about to use the elevator, and he promptly offered the elevator to the waiting guess, and bid us a pleasant journey. My stay was very enjoyable, Attended WSSC 13 08 June 2013
Rated 5.0 out of 5.0 by Miami hospitality I had a great experience in Miami. The staff was pleasant and treated us like true guests. Will definitely visit again H.G.M 08 June 2013
Rated 5.0 out of 5.0 by Check In I am not sure how to spell his name but I believe it was Juan. He assisted us in checking in and could not have been more helpful. He was very welcoming and went above and beyond with our requests. He certainly is a valued employee and hope to see him next year! 08 June 2013
Rated 5.0 out of 5.0 by Beautiful hotel The hotel is beautiful, room was comfortable, clean& quite. All the staff were wonderful. Was there for a conference but will come back again for a vacation. 07 June 2013
Rated 4.0 out of 5.0 by double beds When my husband and I booked our room we requested a king size bed, which was listed on our confirmation. We arrived and had two standard doubles. We called the desk immediately and was told nothing could be done until a manager came in - the hotel was sold out. The next day - we let it be - and we each had our own bed. We were ok with things and didn't want to repack, move, unpack. But - don't confirm a room that will not really be the room requested. Thank you for listening. 07 June 2013
Rated 1.0 out of 5.0 by Overrated When I first checked in the front counter wrote 812 on my key so I went to that room. When I left the counter was backed up with people trying to check in. I got to the room and the key did not work. There was a maid next door and I asked her if there was anyone she could call (I didn't want to go all the way downstairs and wait in line again to figure it out.) I showed her the key and she told me she would let me in and not to tell anyone. So, the next morning I tried the key again and when it did not work I checked with the front desk. She could not find my room for a bit and then realized I was supposed to be in 1812! So, after going back to management she told me she could let me stay in that room or move to the other. I decided to just stay in that one. Nice! The parking is $36 bucks a night (are you kidding's $12 at their same property down the road!). The maid service was acceptable at best even though I left a tip each day. They missed emptying garbage cans and new towels. The last night I was there I stopped by with my family to show it to them. Well, the key did not work again. This time they had to call security to reprogram the lock on the door. Oh, and the valet people could not find my keys one day because something had 'happened' to the system. On checkout they had charged me for M&Ms and Chips that I moved from the desk but put back (so my son didn't try and eat them) but they were kind enough to refund that after I explained it to them. The room was noisy at night, they have no wi-fi and try and charge $20 bucks a day for internet service, the window to the outside is small, and I could go on and on. Do yourself a favor and save tons of $$ by staying somewhere else. The only thing classy about this place is the lobby and the price! 06 June 2013
Rated 5.0 out of 5.0 by Great hotel and rooms I absolutely loved my room. I wish it wasn't so windy during my stay and I could have enjoyed the beautiful pool and view of the bay. The room was plenty big and the bed was unbelievably comfortable. I slept great and woke each day with none of my usual back pain. The ammenities were nice and the shower fantastic. The staff was very nice and often asked how my stay was going. I dined mostly at Toro Toro which I also enjoyed for drinks, lunch and dinner. The only con is having to pay for wireless internet. As most travelers I go with my work laptop and have to check in. Since it was a personal trip I had to pay to check into work. I think all hotels should offer free wifi personally. 06 June 2013
Rated 5.0 out of 5.0 by great view lovely hotel we quite enjoyed our stay at this hotel....the staff was courteous, rooms were very nice n clean, the bathroom was awesome. Breakfast needs some more variety for vegetarians.but our overall exp. was pretty good. Thanks to all who made it possible. 05 June 2013
Rated 5.0 out of 5.0 by Excellent Service! This was my first stay in Miami after returning from a cruise. The staff was courteous and very accommodating to my party of 12. We were able to check in ealy which allowed us to begin our vacation earlier. The staff was courteous and knowledgeable and assisted with local recommendations and arranging transporattion. I would definitely recommend the Intercontinental and will seek them out in my future travels. Excellent job!! 03 June 2013
Rated 5.0 out of 5.0 by Amazing This was my first time staying at the Intercontinental and I was highly impressed with the general look of the hotel as well as the staff,very friendly and helpful with accommodation and info. The price was very reasonable and I would totally recommend this hotel and will definitely be booking again. 02 June 2013
Rated 5.0 out of 5.0 by Ubication and service Great service and excellent ubication of the hotel 30 May 2013
Rated 5.0 out of 5.0 by Good Nothing to add. Very good value. Expensive parking 28 May 2013
Rated 5.0 out of 5.0 by Amazing place I travel extensively, but I can't remember the last time I had such a great hotel stay. Everything was great: the room with an ocean view, the staff, the food, the location etc. I have already recommended this hotel to several of my friends. 28 May 2013
Rated 5.0 out of 5.0 by clean rooms and great towels great experience, the staff was very cool and helpful. lobby bar was enjoyable 27 May 2013
Rated 1.0 out of 5.0 by extremely loud hotel and little sound insulation People talking, sobbing babies, and doors closing from other rooms are heard clearly and loudly in the guest room. Restful sleep was impossible and the room was not relaxing at all. The paint on the ceiling in the bathroom was peeling and strips of it drooped down. I called twice for room service but it just rang without any answer. The front desk staff were professional, courteous, and looked very sharp. The hotel common areas were modern, clean, and well maintained. 25 May 2013
Rated 4.0 out of 5.0 by Mixed Messages The hotel is beautiful and the staff very kind but some are not overly sure of their own policies. I booked at this hotel because I was wanting to pay for my stay in cash, I was told when booking that it was no problem and that they would just hold my credit card and I could pay at the time of check in even after I volunteered to come in three days early and pay up front for my stay. When I arrived at to check in I was told that my total was three hundred dollars higher than I was quoted. Then I was told that they charged one night to my credit card as I had asked them not to do. The extra charge was to cover "incidentals" which I do understand, it was the idea that I was not told about this in advance. Then on the second night of my stay the front desk called me at 9:30pm to tell me that I still owed them for one night. At that point the banks were already closed and they would not accept a credit card over the phone. Everything worked out in the end but it was very very frustrating that everything I was told at booking was completely the opposite and that they did not contact me during the daylight hours to let me know if any issues. Again a nice hotel and if you are paying with a credit card there would most likely be no issues. 24 May 2013
Rated 4.0 out of 5.0 by Valet parking is the worst I would have given this hotel higher marks across the board but the hidden charges ($36 a day valet parking) should not be forced on you at the last minute during check-in. I wouldn't have minded paying for valet parking if it was more reasonably priced and if not for the fact the valet were unorganized and pretty rude. Several times I had to wait for 20+ minutes to get into the hotel as they were not directing guests around two large coaches that were parked out front. On several occasion we had to wait for someone to tell us where to park and then were left standing waiting for someone to acknowledge receipt of our car! 24 May 2013
Rated 4.0 out of 5.0 Bed and internet The stay was good. My comments are related to the internet services in the room was not good. The signal for IPAD and IPhone was poor. Also I asked for a kingside bed, however a doble bed room was asigne 22 May 2013
Rated 5.0 out of 5.0 by Absolutely superb staff!!! We stayed at the hotel before leaving on a cruise and loved it!!! The staff was incredible -- pleasant, knowledgeable, helpful -- going out of their way to make our stay a great one. The room was beautiful!!! We were truly disappointed that we were only staying one night. 19 May 2013
Rated 1.0 out of 5.0 by Filthy Rooms/ Not Ambassador level stay not a stay for anyone! - first room had a shower with a thick dirt/ soap ring. - next room not as nicely decorated as the first but filthy as well. - I share photos of the 2nd room with the front desk showing 1. Hair in sink 2. Layers of dust in wood in bathroom 3. Toothpaste all over counter and wood sink cabinet 4. Food stuck between table and glass top of nightstand and same issue with table next to sofa. 5. The book with room service information was sticky with rings left from a glass. The entire book was dirty. While your manager was upset when I shared the photo she offered a 30 percent room discount on the first night and 100 food credit. I had to ask about someone cleaning the room and was advised a housekeeping manager would clean the room thoroughly once we left the room. I left for hours and returned to find an apology, strawberries, beverages and a still filthy bathroom. I was uncomfortable in the room so never unpacked. I felt I had been taken advantage of as well since I had just upgraded to the ambassador level. None of the perks were ever provided except for one bottle of water the first day. The room certainly was not an upgrade. I will state that I prefer to stay at priority club hotels and had stayed at another hotel for a corporate event for my first two days in Miami but being a priority club member wanted to stay at the Intercontinental. The quality of the service and the level of cleanliness made me regret my move. I will note that Juan at the front desk was friendly and professional. I will never stay at this hotel again. Please send someone to Room 3005 as I am sure the same issues exist. I have plenty of photos but the upload process takes too long. 17 May 2013
Rated 2.0 out of 5.0 too expensive according for the received service When we arrived (around 10 PM) there was no one that helped us with our luggage, which was heavy and several pieces, so we had to take it all to our room, no free water in the rooms, not even the smallest bottle of wated in the room, even Holiday Inn rooms give free water... really, terrible... strange animals were coming out of the sewage... really bad experience and too expensive... the internet in the "business center" very slow and 1 USD per page? really???? even cheap hotels offer much more than this... thought that would receive more value staying in one of these hotels... wrong idea... won't come back... 13 May 2013
Rated 5.0 out of 5.0 by Best Hotel and Service I have ever had!! Thank you to the staff and hotel management! My room was not ready when I got there and it took them an hour to figure everything out. I had booked a concierge suite over looking the bay, and since it took them more than 45min to prepare my room they up graded me to the Royal Palm Suite. Honestly the most memorable hotel experience I have ever had. I will recommend this hotel to anyone that is going to Miami!! Thank You, Virginia 13 May 2013
Rated 5.0 out of 5.0 by I enjoyed very much my experience and can gratly recomend this Hotel Very well located, very good rooms and nice front desk people 12 May 2013
Rated 5.0 out of 5.0 by Awesome Even better then the last time! Loved everything. Keep it up. 12 May 2013
Rated 5.0 out of 5.0 by great experience Nice hotel, and clean. Pricey parking though. Guy at the front desk was such a nice guy (his name was something like batman). Was super nice with room choice and was fun and chilled. He even recognized us later in the lobby and got us a seat at the very lounge in the lobby for drinks. It's amazing how a little personal touch to your stay can make such a difference 11 May 2013
Rated 5.0 out of 5.0 by Great service and food Front desk staff were very helpful and professional. Restaurant had good service and food. Entire staff was helpful. 10 May 2013
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InterContinental Miami

  • 100 Chopin Plaza
  • Miami , FL , 33131
  • United States
  • Front Desk +1-305-5771000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, French, Portuguese, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    1:48 PM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 19 Room(s) with Accessibility Standards
    • Parking
    • Special Needs