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  • 1 888 IC HOTELS
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Milwaukee

Rated 4.1 out of 5 by 383 reviewers.
Rated 2.0 out of 5.0 by terrible housekeeping service Despite calling the service line and asking at front destk to request our room to be cleaned when we returned from wedding at 10 pm our room still had not been cleaned. We called again and they delivered fresh towels. We had four rooms reserved for 2 nights. Upon check in only 3 were ready. Housekeeping was servicing our 4th room for several hours(possibly taking a nap) and we finally had to get a different room. Room itself was a little shabby. Not what I am used too. Stayed here once before and did not seem as bad. Will not stay here again. We were told at check in that if our welcome package was not in room to call. It was not. They sent it up promptly. 2 hours later someone came to tell us it was brought in error and they wanted it back. Poor management. Annoying. I must say however that the restaurant staff was top notch. 15 October 2014
Rated 1.0 out of 5.0 by Room not ready and Urine on the toilet seat. Do I really have to say any more? Check in is at 3. We got there at 5. The room was not ready and wasn't until 6:30. It wasn't just us, everyone was being told this. We finally got our room. I head to the bathroom to find half dried urine on the toilet seat. Since I'm now beyond mildly upset I give the room a once over and there is dust on everything. Walls, curtains, etc. Along with some mystery stains on the floor and sofa cushions. On check out I brought up the urine and non readiness of the room and literally had to argue with the manager that we deserved some type of discount. After all we lost nearly 20% of the room time that we paid for! They wanted to compensate by taking off our room service charge (all $12 dollars worth). Really? This is customer service? Needless to say we will not ever stay at this location again. PS, it's been the better part of a week and the credit stiill is not showing on my credit card statement even though the room charge was promptly charged to my card. Avoid this place and save yourself a headache and a horrible experience. 15 October 2014
Rated 5.0 out of 5.0 by Wonderful place to stay in downtown We had a great weekend in Milwaukee celebrating a friends birthday. Booked the hotel strictly on past experience with the brand and I was not disappointed. The lobby is beautiful and was above my expectations. 15 October 2014
Rated 4.0 out of 5.0 by Dark hallways and dirty towels We got a bath towel that looked to have been used by a previous guest to clean his/her shoes. I would hope new towels would be put out between guests even if they *looked* clean all folded up. It was covered in black marks so it's hard to believe it was laundered, and if so should've been rejected by housekeeping and not sent back up to someone's room. Also, the hallways are so dark they're almost scary. Lighten up a little! 14 October 2014
Rated 5.0 out of 5.0 by Intercontinental Milwaukee Outstanding value. Downtown location is ideal...Bradley Center, Milwaukee Rep Theater, Pabst Theater, etc. Staff was friendly, helpful and knowledgeable. Dining room and Bar are upscale and modern. I had a King Suite, which was large and roomy. The room decor was modern, and nice. Wish the room had a small refrigerator to keep special diet items cold. My only complaint was the valet service. The valet team parks cars in the entrance, which blocks arriving guest from being able to drive up. It was raining the day I arrived, so this was very annoying. Need to have a better way to get cars for valet, but still allow guest to arrive under the canopy. 14 October 2014
Rated 5.0 out of 5.0 by Nice rooms and excellent ambiance Once you step into the lobby you will realize you are in for a treat. The hotel has a very upbeat vibe with courteous staff. The rooms are a nice size, clean with comfortable beds and furnishings. A really nice and first class experience. 13 October 2014
Rated 3.0 out of 5.0 by Review The Lobby and Restaurant were great, New, clean and updated looking. But the carpets in the hallways were dark and depressing. The mattress was very stiff and there was grout in the bathtub. The staff was helpful with restaurants, directions and basic knowledge. Overall 3/5. 09 October 2014
Rated 3.0 out of 5.0 by Had to Wait 3 hours for our room We choose this hotel because our son attends Marquette and we are looking for a hotel that is close. When we got to the hotel to check in, the room wasn't ready and we were told it would be after 7 before it would be ready. They took my phone number so they could call when it was done. We went back after 7 and the room was ready but we had not received a call. We will be trying another hotel the next time we are in town. 09 October 2014
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Milwaukee
  • 139 East Kilbourn Avenue
  • Milwaukee , WI , 53202
  • United States
  • Front Desk +1-414-2768686

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish

Pet Policy

We allow Guide Dogs or Service Animals.
  • Local Time

    1:03 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 16 Room(s) with Accessibility Standards
    • Parking
    • Special Needs