Rated 4.1 out of 5 by 384
Rated 5.0 out of 5.0 by willber Great service
Excellent, well-located hotel. The staff was, without exception, knowledgable and courteous. Room was clean, comfortable and quiet. Good value.
28 August 2014
Rated 5.0 out of 5.0 by Essak Great service,clean rooms, good location
Excellent all round hotel
Clean room with all the facilities
Clean and comfortable bed
28 August 2014
Rated 1.0 out of 5.0 by MarineKevin Awful Experience
We stayed at the Intercontinental Milwaukee for two nights. The first night, the air conditioner was not working and the room was scorching hot. We called the front desk and they sent up a tech. He spent 15 minutes "fixing" the problem. When we returned from dinner, the room was even hotter than it was before. The same tech returned and said he accidentally turned a switch off on the machine and fixed it. So, by 3 AM, the room was cool enough to sleep in. When we woke up the next day, we showered. There was decent water pressure in the shower, but the shower quickly became a bath because the drain would not stay open. Added to that was the fact that the toilet would NOT stop running. Again, we called the front desk and they said maintenance would take care of it when we were out for the day. When we get back to the room that evening, not only is the bathroom unchanged, but housekeeping left us one bath towel and no floor mat. Again, we called the front desk. No one ever brought the towels or floor mat up, so we used one towel for the rest of the trip. The worst part of all of this came on the second night. There was a terrible downpour from about midnight to 3 AM. For some reason, the hotel had full sized sheets of plywood on the roof outside our window. The rain was making a constant thud on the wood all night long.
Needless to say, this was the worst experience either my wife or I have ever had at a hotel. We frequently visit this city and will never be visiting this hotel again. The worst part is that the people working there seemed to be very nice. Just incompetent, I guess.
27 August 2014
Rated 2.0 out of 5.0 by M1935 Great Hotel - Not so good room
I typically stay at the Milwaukee Intercontinental when in town and love the reliability of quality and service I receive. This trip the condition of the room, specifically the bathroom was very sub standard. As of late, the hotel has not been able to offer me the room rate I am required to secure, so I have not been staying there as often. Perhaps they are renovating and I just happened to get a room not completed.
27 August 2014
Rated 5.0 out of 5.0 by Patmac Great service, good value, cool vibe
Seeking a comfortable hotel close to downtown attractions, we were delighted to find a great value at the InterContinental. The hotel is conveniently located across the street from the performing arts center, a block from the Riverwalk, and a trolley ride ($1!) from the Milwaukee Museum of Art and the Public Market (both must-see attractions). The lobby exudes the look and feel of a chic club with a hip bar, live music, mood lighting, flowing fountain, original artwork, and plenty of seating for lounging and enjoying the vibrant atmosphere.
The front-desk staff is first-rate: well groomed, courteous, professional. We were warmly welcomed by Paul and received concierge-level service, including several dining recommendations and a coupon for breakfast at Kil@wat, the hotel’s excellent restaurant.
Our room was clean, nicely decorated, and relatively quiet for an urban setting; the small bathroom was well stocked with good-quality towels. The queen beds were very comfortable, providing a good night's sleep on better-quality sheets and pillows. For extra convenience, though, we would suggest adding a microwave and a fridge as standard amenities.
Overall, we thoroughly enjoyed our stay, especially the unbeatable senior rate. Plus, we received recognition as Platinum Elite Rewards Club members, and our Rewards Points were posted promptly. Highly recommended for a visit to the Milwaukee area!
25 August 2014
Rated 2.0 out of 5.0 by PhilA54 You need help
Location in Milwaukee good, Lobby nice, parking information conveyed to guest terrible, broken light in room light out and luggage stand broken, needs exhaust fan in bathroom, peeling paint in bathroom
24 August 2014
Rated 3.0 out of 5.0 by Goldilocks456 Goldilocks and the bad mattress
This was a lovely hotel. The staff were super helpful, both on the phone and in person. The hotel is well situated in the heart of downtown Milwaukee. I arrived late after a day out and got a room on the top floor (1006) with a lovely view. However, the beds were in really bad shape. I started in the bed near the TV but had to switch after 10 minutes because the mattress was so soggy I was in a horseshoe shape. The bed towards the wall was not much better, and it was a painful uncomfortable night of sleep. Both beds were on older model mattresses with springs and they had placed a down pad on top of them but it did not improve the night. I reported the mattress to staff the following morning who were apologetic but still think its worth mentioning. Breakfast bar is not included in these rates, so I had to seek out my morning meal elsewhere.
Hotel room was clean, corridors were quiet and staff was very kind but don't be afraid to ask for a room switch if you get a soggy mattress!
24 August 2014
Rated 5.0 out of 5.0 by Dr. Ed Great location!
This hotel is close to everything and the staff is very professional.
23 August 2014
Rated 4.0 out of 5.0 by Alex2009 Comfortable bed and great service
Bed and pillows were extremely comfortable, one of the best sleeps I ever had at any hotel in the Milwaukee dowtown area, and I believe I have stayed in most of them. Great location, walking distance to several restaurants options. Great customer service of front desk and vallet parking personnel.
22 August 2014
Rated 3.0 out of 5.0 by ekf101212 Not what I was expecting
I was expecting a lot when I made this reservation. It's a Marcus property and they are known to be very good. When we arrived our room was not ready and we had to wait 40 minutes before we could get into the room. When we did enter the room the a/c was set at 60 degrees! It was freezing! The vent made a noise when we turned the heat on. We stayed in the pink room and we did not receive our amenity until 11pm when we had returned for the night and I contacted the front desk. We were supposed to get a trio of cupcakes and received chocolate covered strawberries that tasted old. The internet was another issue, so we ended up not even using it. Just a very poor experience.
21 August 2014
Rated 4.0 out of 5.0 by jkp543 great location
We liked the location of the Intercontinental for a one night stay in Milwaukee. It is located near parks and the river walk. The lobby and the staff are wonderful. However, the room was old and the bathroom was antiquated with a very stained bathtub. The counter space was crowded and it just wasn't up to the standard of what I expect from an Intercontinental. I had upgraded the room and it was the strangest layout with the bathroom being in the middle of the room. There was no minibar.
21 August 2014
Rated 5.0 out of 5.0 by marnee1152 Comfortable bed - 2 GREAT nights sleep
Our stay was GREAT. My only concern is the lack of drawer space. We had a king room with an adjoining space with 2 couches in it. There were only 2 drawers in the entire space.
20 August 2014
Rated 5.0 out of 5.0 by Turbocart Good Stay
Comfortable hotel, good bar/lounge, friendly and attentive staff.
19 August 2014
Rated 5.0 out of 5.0 by Dave311 Bragging on the valet guys
Kyle & Ronan were very helpful and courteous! It was wonderful to see Nadia, again!
The room was wonderful, the view fantastic! Milwaukee is a fabulous city and The Intercontinental is very well located. Their valet parking was very reasonable when compared to their park-yourself rate. I have stayed here before for an extended time, and this was, by far, and a wonderful experience! I would highly recommend!
19 August 2014
Rated 5.0 out of 5.0 by Ratsa325 Over stay at Hotel
This is my second stay at this hotel because my previous experience was excellent. In prior years I stayed at another Hotel but in 2013 i decided to try this hotel and I was extremely happy with everything. I remembered in 2013 when I stayed there I had wine spill on my clothes and I gave it to the front desk and I could not beleive how excellent the dry cleaning was and the quick turn around in cleaning my clothes. I also like the customer service there when I have to interact with your employees everyone is always polite which makes my stay more enjoyable. I will always stay there and will reccommend it or any other inter continental whenever get the chance.
18 August 2014
Rated 5.0 out of 5.0 by attkica Nice hotel and location
You can't beat the location, value, and comfort of the Intercontinental in Milwaukee. I will definitely stay here again on subsequent visits.
17 August 2014
Rated 5.0 out of 5.0 by Carolw567 Great experience
Having an extra day before heading home , we decided to stay in the city. Selected the Intercontinental based on the location. Great choice!! Beautiful, clean room with fantastic view overlooking the park and Riverfront. Staff members were very accommodating and friendly. Being a Sunday, the larger restaurant was closed so we ate in the smaller restaurant/lounge. Small but decent menu with great waitress and bartender who makes the best Chocolate Cherry Martinis. Overall, very pleasant experience.
14 August 2014
Rated 4.0 out of 5.0 by Chanticleer Small room
Room seemed rather small-beds were comfortable, but there was only one easy chair, and one desk chair. There was no table, so if you ordered from room service you had to take turns eating at the desk. Needed another chair, at least.
12 August 2014
Rated 5.0 out of 5.0 by Steve A Redeemed
I previously had some issue with this hotel the previous month. However, I spoke to the GM about my concerns and my stay
this time was extremely pleasant. This is a great hotel in a cool part of downtown with spectacular views........
11 August 2014
Rated 5.0 out of 5.0 by ATLFAM Great breakfast at killawatt
Great location, ask for Water street View of Marcus Center and it's changing lights. Great hotel breakfast!
09 August 2014
Rated 5.0 out of 5.0 by Pantom2014 Very comfortable accomodations in every way.
We had a wonderful stay! Our room was very comfortable and everyone was very friendly. The bed was really comfy and the rooms were clean and modern! We had a great time!!!!!
09 August 2014
Rated 5.0 out of 5.0 by FRANCIS S Friendly and helpful staff
Enjoyed our stay very much. Bathroom was outdated, but functional and clean.
08 August 2014
Rated 5.0 out of 5.0 by DadX4 Great location and staff
This hotel is in a great location to access the river walk, 3rd Ward, theater, and loads of restaurants. We stayed for an anniversary weekend and pretty much parked the car and walked everywhere we wanted. Great staff in all areas of the hotel and outstanding restaurant on site (Kilowatt) I especially recommend their breakfast. Thanks for another great weekend, we will be back.
05 August 2014
Rated 5.0 out of 5.0 by Flamingo Kid Wonderful stay in Milwaukee
This was my first visit to the hotel. After this visit, I'd stay again anytime I was in Milwaukee. It's a wonderful place. The decor was modern and welcoming. It was the staff and their attention to customer service that made this stay memorable. From checking in at the front desk, to meals at the restaurant, and checking out again, excellent service from all. The food at Kil@watt was outstanding! Great views of downtown from my room. I really enjoyed my time there. Great place!
05 August 2014
Rated 5.0 out of 5.0 by JMarie23 Satisfied Large group needs
Came in and stayed as part of a wedding group and we cannot 'Thank" the staff enough for all their patience and help. Big groups have so many different issues and needs and the staff went out of their way to accommodate as best as possible. We really appreciated their effort.
05 August 2014
Rated 5.0 out of 5.0 by Liz1970 Wonderful Rest
My daughter and I stayed two nights to attend the phantom of the opera at Marcus center performing arts (which is directly across the street). We enjoyed our stay very much. Parking was readily available in the parking garage, easy accessby walking to nearby shops/resturants, staff was excellent in service. The room service menu was a little slim picking for kids but we made do. The bed was heaven and the hotel is only a few blocks from Lake Michigan. I would defintely recommend this hotel and would return without any hesitations.
01 August 2014
Rated 3.0 out of 5.0 by Raph55 Overall experience
I stayed at this property with three others on a baseball trip to see the Brewers play at Miller Park. I would say that I have mixed reviews about the overall experience there. I found the rooms to be neat, clean and comfortable, and most of the staff were pleasant and accommodating. There was a staff member who seemed disinterested when informed that our room had not been cleaned after a day out on the town. A curt apology was offered and nothing more. A wake-up call request was not fulfilled. For a top rated Hotel I would have to say I was disappointed.
31 July 2014
Rated 4.0 out of 5.0 by firstjudy Great Service
The hotel and the location in downtown Milwaukee was great
A little pricey for the room, I did expect more. Staff was great
and right in the middle of downtown and great site seeing.
it was a memorable experience and the beds were very
comfortable, After the game we wanted to sit outside, but they took the tables and chairs in already, but we went out anyway, Had a problem with a homeless person that kept brothering us outside which make us a little bit nervous. But over all the Hotel is a nice hotel, staff was friendly.
30 July 2014
Rated 5.0 out of 5.0 by go pack go Excellent staff
please see previous comment. Excellent stay, excellent staff
30 July 2014
Rated 5.0 out of 5.0 by Nancy VA Great room; Excellent breakfast
We purchased an upgraded King room with breakfast package. We had a very spacious, bright room with a good view of the city. Our breakfasts were prepared quickly and exactly as we ordered them. My husband loved the brisket hash. We loved our walks to the lake and along the lake and the easy walk to the fabulous art museum.
28 July 2014