Rated 4.1 out of 5 by 638
Rated 3.0 out of 5.0 Wedding Block
The problems began when we initiated the conversation with the Intercontinental regarding booking a block of rooms for our wedding. Once we were assigned a rep and set up the block, we discovered that there were rate discrepancies if our wedding guests booked outside of our block for the same days. We inquired once about the lower rates and were told that it was a best estimate of what the nightly charge per room would be, which is a satisfactory answer. After a few weeks, we followed back up to book our personal room for the night before and the night of our wedding, and we learned that our assigned rep was no longer with the company. After about a week or so of us making multiple phone calls on multiple days, we still did not have an answer back on who our new point of contact would be. When we finally were connected with someone, there were yet again rate discrepancies between what we were told we would pay and what the average Joe could book the same room for off the Intercontinental website. I finally gave up after three or four more days of back and forth and just used my IHG points to cover our room.
Skipping forward to 8-19-15, my wife called the front desk to inquire about an early check in and was told, quite rudely, that a request had been put in, but the early check in could not be guaranteed, which I understand. What I have trouble comprehending is why someone who talks this way to paying customers is allowed to answer a phone. This same level of "service" or lack thereof was received by my wife's sister when she went to check in. Again, if you are unable to accommodate an early check in, I understand, but there is a professional way to deliver bad news, and apparently, whomever was working the front desk that day has not been made aware of it.
When my wife went to check in, she was very rudely told that they needed to see my ID as the room was under my name and credit card. Again, I travel 25-30 weeks a year and have been extremely loyal to IHG so I understand the procedure of required ID and credit card at check in. I do not, however, understand the attitude, tone, or rudeness that my wife, her friends, and our family received throughout this entire process while we were trying to be your CUSTOMERS.
The ONLY shining light for the Intercontinental during our stay was the bellhops. They were very polite and helpful on the way in and on the way out.
We were also double charged for valet parking, which is not the end of world, just another thing that we had to deal with, that really wasn't necessary.
August 30, 2015
Rated 5.0 out of 5.0 by SteveWest1 Memorable stay
We enjoy the Intercontinental. Parking takes some getting used to, but we have gotten better at it. The room is fairly bland. And, when we entered it, we saw some used Kleenex on the chair. There might be a little table by the chair to set books, drinks, or food on. The room is serviceable, unembellished, which is okay with us. The bar area is very inviting. Staff are always kindly and attentive. Shower in the bathroom was great, as we requested a handicapped room for us, my wife having hip replacements. Water temperature very good. The door to the bathroom looked a little shabby, corroded and warped-looking from water reaching it. Yet, all-in-all, a good stay at a good value.
August 28, 2015
Rated 3.0 out of 5.0 by B00b TV remote doesn't work
pin feathers stuck out of the mattress and poked me all night.
August 25, 2015
Rated 5.0 out of 5.0 by Sonj7vet Great service
I really enjoy my stays at this property. The staff is very polite and professional. The rooms are spacious, comfortable. Some of the restrooms could use an update, but overall I am satisfied with my experience at this hotel and will continue to book when I am in Milwaukee conducting business.
August 24, 2015
Rated 3.0 out of 5.0 by mmcgee9805 Not to Intercontinental standards!
Old and tired, needs an update badly!
Not clean, mold and mildew in the bathroom and hair in the shower from a previous hotel guest.
August 21, 2015
Rated 3.0 out of 5.0 by AndyUP_27 Friendly Staff w/ Good Service
Standard InterContinental Staff. Very friendly and willing to help. Property is slightly old, but not a concern at all for me. The rooms were comfortable, clean, and quiet.
My issue is the billing on this particular property was all over the place - not something I have experienced at other InterCon's.
I booked a 2 day stay for the nights of 8/11 & 8/12. When I arrived I mentioned I would like to extend to include the night of 8/13 if the rate was the same. The staff member lead me to believe it was in fact the same rate, but when I received my bill it was a full $100/night higher.
I cannot recommend this property based on this experience, or a previous one. It is disappointing that this hotel is clearly trying to gouge its customers on prices with the assumption they are business traveller's on expense accounts. I was not, and will not be staying here in the future. By far my most disappointing experience at an InterContinental.
August 21, 2015
Rated 1.0 out of 5.0 by Barnacle Bill 2015 Book another hotel
Surprisingly poor hotel for supposedly "upscale" Intercontinental. The only positive thing about the property was the location. We booked the room on line about a month in advance. Check in was satisfactory; room was horrible. It took the a/c over 12 hours to cool the room. We were on the 4th floor and our view was of stacked concrete tiles and trash on the roof of a lower building section. The windows were dirty. The television remote didn't work. We booked a room for 2 adults and upon arrival we had two bath towels, 2 hand towels and 1 wash cloth. The caulk in the tub had multiple black spots. Nothing appeared overly clean. The front desk was quick to bring towels, to explain the "trick" to the tv remote (hold a button down for 10 seconds) and offered to send engineering to look at the a/c. You would have thought after the third call about the air, after I requested to talk to a manager, they might have suggested another room. Our room was at the end of a very dark hallway next to a Housekeeping Room. We got to hear all the housekeeping noises first thing in the morning. The hotel didn't appear to be crowded at all so I really can't understand why anyone was staying in the room we were given. And, just to make it better, housekeeping knocked on our door at 8:13 am to service our room. It was a very negative experience. I most likely won't book another Intercontinental again unless I'm familiar with the property. Obviously their standards don't live up to my expectations.
August 19, 2015
Rated 5.0 out of 5.0 by Jeff and Nancy irish fest
we were in Milwaukee for Irish Fest. the hotel was within walking distance and was fantastic. Benjamin at the front desk was very helpful and friendly, an asset to the hotel. we will try to stay at this property again
August 19, 2015