Rated 4.4 out of 5 by 36
Rated 4.0 out of 5.0 Greatest Staff & service this side of the Mississippi!
My mother and I stayed at this hotel. My mom's first time and my third time.
The young woman who checked us in was very friendly and remembered me from previous stays, which is a nice feeling. Unfortunately, for the life of me, cannot remember her name.
The day we were to check out, my mom got very sick. She was very faint, weak and could not move. She was at the bathroom door. I went to her and it was obvious that I was not able to move her. I quickly opened the door to see if anyone was around to help me and Thank God housekeeping and your WONDERFUL Manager Rosa was there. It took 4 of us to get my mom back to the bed. And my mother only weighs a little over 100#. Rosa was kind enough to call 911 and my mom was transported to the ER. On the way out, I told Rosa that I/we may have to spend an extra night. Rosa said "no problem". My mother was released from the ER, however, the doctor did not want her to travel that day. Diego was the evening night clerk (when we got back) and was very nice and compassionate. When we checked out the next day, Rosa was on duty and came around the desk and gave my 93 yr old mom a hug. It is not only reassuring and comforting to know that there is "someone" who knows the circumstances and is genuinely concerned. Housekeeping staff were also very nice. It's a good thing a male housekeeper was available and he made it much easier to get my mom to the bed. When we came back the room had been cleaned and looked great.
Rano, who is the Happy Hour hostess is a great person. She is friendly, happy and wants everyone to have a good experience while at the Holiday Inn Express. My vote for a Friday "Happy Hour" is cast! .
Breakfast staff is also very congenial. The staff were very attentive to my mom who uses a walker. The ONLY disappointment I could mention (an is not really a big deal) is the food choices for breakfast. Bagels, bread and pastries seem to be "old" since they are hard.
We (mom and I) will be returning on April 30 and look forward to seeing familiar smiling and welcoming faces.
I would say that the staff you have now are excellent and I would not trade them for all the tea in China.
Thank you to staff who were attentive, compassionate and caring. I truly believe it was genuine.
Pat K. Priority Club Member
April 16, 2014
Rated 5.0 out of 5.0 by Bearcwboy SUCH A GREAT ROOM
The room was so nice at this unit. I enjoyed my stay very much. It was clean and well maintained. Finally a unit with plenty of TV Channels. That is the shortcoming of so many of the units,
April 7, 2014
Rated 5.0 out of 5.0 by Markv7192 Highly recommended
The staff here are wonderful. Very attentive and polite. If there is anything I need, all I have to do is ask. Breakfast is good and is the same at other express locations. This location is is easy to get to and is a little more quiet than other MKE locations. Very relaxing. Highly recommended!!
April 3, 2014
Rated 1.0 out of 5.0 by K & B Worst experience ever
We have been to many hotels in the past 5 months due to our kids being in swim and hockey. This has been our worst experience with a hotel! First, our rooms we booked weren't next to each other (all other hotels didn't have this problem) . Next our room was freezing (58) . Who keeps their rooms below 68 at least? Comfortable would have been 70. Finally . The continental breakfast was a horrible experience . Guests spilled the bacon pan twice where my family each got A piece if that !! Obviously the guests were clumsy and didn't care or your pans tipped over real easily . Never had a continental breakfast where my five kids didn't get what they wanted in food and they aren't picky . We will not be at staying at this establishment again! We have stayed at numerous holiday inn expresses/holiday inns around the world and this one was not up to par.
March 28, 2014
Rated 4.0 out of 5.0 by farside nice hotel but linens and in room coffee pot need attention - no other complaints
Hotel is a bit out of the way but a nice find. The sheets need to be updated and a better coffee pot in the room but other than that no complaints. Very quiet room and friendly staff.
February 14, 2014
Rated 5.0 out of 5.0 by Scott60 Nice hotel, bed too hard
All in all this was a very good hotel, excellent actually. The staff was very friendly and helpful. The room was very nice. The bed was too hard for me though. Not an issue just at this hotel, it is typical for Holiday Inn's and Expresses. I don't like firm beds, and this one was very firm. I wish IHG would get Sleep Number beds so those of us that don't like firm beds can get a good nights sleep.
January 14, 2014
Rated 4.0 out of 5.0 by Bubbsy weekend visit
I stayed here the weekend of my sons wedding. The room was comfortable and I had a huge bathroom in the Presidential suite. The furniture in the sitting area was a bit dated, but comfortable. My only complaint would be that there was no hot water in the lobby for tea. I didnt want to use the coffee maker in the room and early in the evening there was hot water but once it ran out it was not replaced. The breakfast was nice with hot pancakes!.
January 1, 2014
Rated 3.0 out of 5.0 by Leo05 Swim stay
Our stayed at the hotel was ok. We thought it be a lot nicer. We had a nonsmoking room and it still smells like smoke. The room needs to be more update. the room didn't have a microwave or a frige. It was a walking distance to the Aquatic place which is nice. Over all experience it was ok!??? We hope next time if we stay there it would be more updated it. That was our first time stayed in Milwaukee.
November 28, 2013
Rated 4.0 out of 5.0 by cspanner Solid choice for business.
Nothing too exciting here, but a nice comfortable stay. Fitness center is basically two treadmills, but I used one, so better than nothing. During the week they have a free happy hour, which was nice. Room was clean, hotel was quiet, staff was helpful and friendly.
November 11, 2013
Rated 5.0 out of 5.0 by CloLane Very nice place to stay.
The hotel is clean and quiet, has friendly staff and a decent breakfast. Easy parking and access to other restaurants. Suggestions would be a heat lamp in the bathroom and 1/2 & 1/2 creamers with the room coffee service.
November 11, 2013
Rated 5.0 out of 5.0 by garhoe The best Holiday Inn I have stayed in to date
I stay at a Holiday Inn twice a month if not more for a week at a time and I can say that around the country I have not recieved better service than at this one! The staff greeted me every time I saw someone and when I arrived, I arrived ahead of schedule they were able to get me in a room no problem! Thank you!
October 28, 2013
Rated 4.0 out of 5.0 by Kressie Great place to stay
Only had one issue with my door sticking however the staff came to help immediately. Room was very clean and comfortable. Price was very affordable. Breakfast was delicious.
October 18, 2013
Rated 5.0 out of 5.0 by Nick1972 Consistent quality and comfort with a great staff.
Always stay here when I'm in town. Great staff nice evening reception
October 13, 2013
Rated 5.0 out of 5.0 by Markymark8431 For the $ great
Overall it's a holiday inn express. They are all the same. Some cleaners then others. This one was nice and clean. No problems. The only thing is their doors close really load. So if you have someone next to your room and they let the door slam. You will hear it and feel it.
October 7, 2013
Rated 4.0 out of 5.0 by Jo19 Not bad
Good location for business travel and close enough to food option, clean and quiet rooms.
October 6, 2013
Rated 4.0 out of 5.0 by Steve859 Great room, but average workout area and breakfast.
This was my first time at this particular HIE and I found that the room and front desk staf to be very good. However I was surprised that the breakfast offering was without oatmeal and fresh fruit. The exercise room was okay, but was sparely populated with only the basic treadmill and elliptical units. Both of these should be improved to remain on par with the local market.
September 29, 2013
Rated 5.0 out of 5.0 by MandP Longer stay
Came for reunion and visiting family. Everyone has helpful but most important the room was quiet! (Convenient to the Culvers for a nightly custard treat)
September 17, 2013
Rated 5.0 out of 5.0 by RideHardCrew Great Staff Ms Rosa and the rest....
See you in 2018 for HD's 115th............. We all had such a great time and the entire staff was AWESOME
September 5, 2013
Rated 5.0 out of 5.0 by luv2stay Comfortable and clean
Comfortable beds, convenient location. Even though the hotel was full, it was very quiet. Our only complaint would be the generic Holiday Inn breakfast - very bland. We would like to see some healthier choices - fruit (other than bananas) and whole grain choices in bread and cereal.
August 22, 2013
Rated 4.0 out of 5.0 by Busterwb Breakfast
Rooms were clean and comfortable. Breakfast was good but kids wanted pancakes and the machine that made the pancakes was closed or the cover was on the front so you could not follow the directions. After we had finished eating we saw the lady open it for someone to make pancakes and then when they were done close it again. Almost like she did not want to have to fill it again. If help was needed a sign should be posted.
August 22, 2013
Rated 4.0 out of 5.0 by cherriesandapples great people
I liked the location, quiet, yet close to everything, clean. The staff made it, without them, it would be ok, but they made it great. If we needed and extra blanket or directions, no problem. Night guy was helpful too. would come back.
August 4, 2013
Rated 4.0 out of 5.0 by adillo return stay
we come here for the Germanfest. Nice place to stay and easy to get too. we like the northside of Milwaukee area. see ya next fest
other than welcome for priority we did not get anything else. others give bottle of water cookies, etc.
August 2, 2013
Rated 4.0 out of 5.0 by PlatinumClub Enjoyable surroundings.
I enjoyed the location of this hotel, and it was very neat and clean. The front desk staff was great. The breakfast was ok, but the food seemed watery and breakfast staff lacked a professional appearance(low hung leggings and short shirt showing belly). Having said that, I'd stay here again, hopefully with better breakfast envoronment, but if not, I'd probably grab a breakfast elsewhere.
June 25, 2013
Rated 4.0 out of 5.0 by Judy59 Nice place, Lackadaisical staff
I love the Holiday Inn Express Brand. The property in Brown Deer is nicely kept, clean, comfortable beds, nice large desk. The staff however is not motivated in customer service. The evening front desk person seemed troubled to get off her chair to check me in. When I came and went in the evening, she was always to busy with her phone to acknowledge me. I had to ask for her attention for directions to local establishments or other needs. The evening reception staff was also frequently on her phone texting. The Housekeeping staff were great! The TV in the room is in a cabinet, unable to see from the desk or sofa.
May 28, 2013
Rated 5.0 out of 5.0 by LeeMissouri Business in Milwaukee
Great stay, very clean room and hotel. Would like to see an option for healthier breakfast (bioled eggs, bran cereal, etc) Wonderful staff, always a smile and friendly.
January 31, 2013
Rated 5.0 out of 5.0 by Carolab Great place to stay
This hotel has an excellent friendly staff. It's also a great place to stay - very comfortable rooms and a great morning breakfast.
December 3, 2012
Rated 5.0 out of 5.0 by SandyE Warm comfortable
Place is well kept. Front desk staff very accommodating.
Carmine at breakfast very helpful and on top of breakfast.
When I the area we come back here. Also great shopping location.
October 19, 2012
Rated 5.0 out of 5.0 by SandyE Great desk service
Staff all eager to help with any needs u have. Extremely accommodating. Housekeeping excellent also. Place very clean.
October 15, 2012