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Concierge Photo Concierge Signature
Ryan Patrick Weber
Chef Concierge

Insider Tips



There are several beautiful churches of different denominations in the city. Contact the Concierge to find out where and when to go.
Boasting spacious suites, panoramic views and fine dining at contemporary Kil@wat Restaurant, this Milwaukee luxury hotel offers the best of downtown. See what’s showing at ‘The Rep Milwaukee’ our most famous trio of theatres attached to the hotel. Right in the heart of the city’s business district, this Milwaukee luxury hotel is ideally placed for guests to explore the vibrant river walk, world-class museums, shopping districts or Cathedral Square Park.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Kil@wat - Electrifying cuisine. Serving breakfast, lunch and dinner daily. One of downtown Milwaukee's most unique dining experiences. CLEAR - Lob...
  • Amenities & Services

    Our fitness centre features a wall of windows that provides amazing views and extra inspiration for any workout. Unwind after your workout in the s...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Our Renowned Spas

Best Marketing Concept

Since the Pink Room opened in 2010, it has raised more than $18,000 in donations for ABCD. In 2011, the Pink Room was recognized by Marcus H...

Trip Advisor 2013 Certificate of Excellence

This prestigious award, which places the InterContinental Milwaukee in the top-performing 10% of all businesses worldwide on TripAdvisor, is given ...
  • 139 East Kilbourn Avenue
  • Milwaukee , WI , 53202
  • United States
  • Front Desk +11-414-2768686

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish

Pet Policy

We allow Guide Dogs or Service Animals.
  • Local Time

    11:49 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 16 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.4 out of 5 by 187 reviewers.
    Rated 5.0 out of 5.0 by Wonderful Staff - Good restaurant. This is a nice clean property. Very well maintained. The staff is a pure delight! All very friendly and go out of their way to help. The complimentary 5 mile radius shuttle is a blessing for business travelers with no rental car. They regualrlly shuttled us to restaurants and then picked us up. The in-house restaurant offers very tasty food. The quality is far above most hotel restaurants. The bar staff really hustle and do a great job. The only thing I would like to see change is the breakfast buffet vary from morning to morning a bit more. $ days of the same basic offerings. Highly suggest this property for your next business trip. December 9, 2013
    Rated 5.0 out of 5.0 by Quality and Convenience I generally have to come up to this area at least once a month for 3-5 days for work purposes associated with the Medical College of Wisconsin. I have tried staying at other hotels in the surrounding area and have always come back to this one. Why? Due to their superb cleanliness, professional and calm atmosphere, value and convenient location only 1 mile away from the medical college's campus. Also, they have some of the best toiletries on hand for their guests and when you travel as much as I do bringing toiletries is a real pain. October 30, 2013
    Rated 5.0 out of 5.0 by LOVED the room! The hotel is very nice, the rooms are comfortable and inviting. I was looking forward to being back in the room about 3 hours after leaving for work each day I was there. The doors seem to slam loudly, I wouldn't want to be near the stairwell again but the beautiful room and lobby made up for it. October 30, 2013
    Rated 5.0 out of 5.0 by Great service The room was clean and spacious, the staff was more than accommodating and very friendly! I had forgotten a toothbrush and called guest services -- it was promptly delivered with a smile! Breakfast buffet was tasty, fresh, and suitable for all dietary restrictions. October 28, 2013
    Rated 4.0 out of 5.0 by Great facility....HORRIBLE INTERNET! Always enjoy staying at this Crowne Plaza, until I try accomplish my work online or access the wifi on my Iphone. Staff is generally great, especially Josh in the bar! Always attentive, and remembers you! Like the refreshments in the 8th floor Exec Lounge. I work online, and the slow connection on the 8th floor continually caused me to be timed out. Wifi connection to Iphone is very bad too. Called internet support. First tier tech couldn't fix it, said a higher level would call. In 3 days, never rec'd that call. Wish they'd fix this issue, but it hasn't changed since June. October 28, 2013
    Rated 4.0 out of 5.0 by Nice place Would recommend this hotel to others. Nice and clean hotel. Very friendly staff. October 25, 2013
    Rated 4.0 out of 5.0 by Everything good but service at bar I was at hotel last Sunday night on buisness. There were several people at bar watching a football game when the bartender turned off TV. He said he was going home, the bar was closing. Seems to me that he could have left the TV even if bar was closed. Someone else with the hotel could turn off TV, what was the issue with allowing us to finish watching game? After that, most left but I stayed with co-worker to finish our drinks. Another couple came in and asked if bar was closed. They had come in from Packers game and wanted a drink. The bartender was so horrible to those folks. If I had been treated in such a fashion, I would have found the manager. The bartender said "yeah the bar is closed ..I've been here all day, where were you ? It's not like I just stand here waiting on people." I could not believe he would talk to customers like that .. The couple was a LOT NICER than I would have been and asked if they could get drinks. At least the bartender made them drinks but he was slamming doors, glasses, etc Such a nice place should ensure they have provide better service !! October 24, 2013
    Rated 3.0 out of 5.0 by Staff is great, but please improve the office furniture Many of us stay at the hotel while traveling on business... This means that we often times need to work in our rooms in the evenings. Please upgrade the desks and chairs in the rooms - the current set up is terrible. I stay in lots of hotels all over the world, and the arrangement here is among the worst. Improving the office set ups in the rooms would go a long way to improving the experience for business people. Thanks Service at the hotel is excellent - wonderful team is very responsive and does everything you ask for to make the experience terrific. October 20, 2013
    Rated 5.0 out of 5.0 by Excellent customer service Very impressed from my first contact with the front desk staff through the young lady that drove the shuttle at checkout. I would recommend to anyone traveling to the region. October 20, 2013
    Rated 5.0 out of 5.0 by Great staff, service and location! Highly recommend this hotel if you are in the area. Helpful and friendly staff. Very convenient location. Clean and comfortable. October 19, 2013
    Rated 4.0 out of 5.0 by comfortable room and bed Overall I liked this hotel. The problem I had was the room service card which I filled out the night before and hung on the door by 10 PM was never picked up and I was waiting a long time for a breakfast that never came. Had to skip breakfast and run as I had a meeting to go to. There is also a temporary problem with the traffic control in the area due to a big contruction project which caused a lot of confusion. Lanes were changed with little notice and this was a problem especially at night. October 16, 2013
    Rated 4.0 out of 5.0 by Worth being a platinum member? Called a day early to request a room, placed on hold for three to four minutes, got a new person who didn't know why I called. Very annoying. Was told my request would be honored b/c the room was available. At check in they had no record of my call but luckily the room was still vacant. The coffee machine in our private 8th floor business room was empty as was the frig. The room was fine although the shower has tired fixtures. Fish fry was fine. October 15, 2013
    Rated 4.0 out of 5.0 by close to hospital we enjoyed our meal at the restaurant and the room was clean and comfortable. We called down to the front desk and asked if there was chair available for use in the bath tub. We were told there was not. Surprising since I would assume that being this close to the hospital you would get visitors that could use this feature. October 12, 2013
    Rated 4.0 out of 5.0 by Very comfortable beds and reasonable prices. We stayed here over the 1st weekend in Oct. 2013. We were in town to attend a wedding. We had a 4 hour drive so we called and asked for an early check in so we could get dressed for the wedding. Everyone was very pleasant about our request. We ate 2 meals at the restaurant. Food was very good and prices good though both times we had the same server and she was not very friendly. October 9, 2013
    Rated 5.0 out of 5.0 by One of favorites After spending the three previous night in different hotels I was looking forward to a clean, comfortable room to work and rest in; I was not disappointed. Every aspect of my room was excellent. The Friday fish fry was great too. My only minor issue was with the executive lounge. Although the lounge was open Saturday morning, there wasn't anything available to eat or drink. I could have planned ahead if there was a note or sign saying it wouldn't be stocked. The Crown Plaza Milwaukee West is one of my first choices when staying in Milwaukee. It's a popular property and is often full or the prices out of line with my budget when occupancy is high. October 9, 2013
    Rated 5.0 out of 5.0 by Clean and comfortable with great service! Super clean hotel with comfortable beds and great service. Stayed here twice now for a half marathon race I ran in and it was great both times! October 1, 2013
    Rated 4.0 out of 5.0 by A little disappointed This is my 4th or 5th stay at this hotel and normally its outstanding. This trip thru for a Brewers game was a bit different. The staff was just not as friendly as usually is the case. When I arrived the desk clerk was busy and there was a line ,she was doing her best. Another gentleman arrived to help and just seemed to be annoyed that he had to help. There was no line for reward club members and when I did get to the counter I got no recognition as a Platinum member. Hardly a hello or thank you from him. I know we all have bad days and I'm sure this was just one of those instances. I will be glad to stay at this hotel again and would highly recommend it to anyone to stay. Thank You. September 27, 2013
    Rated 5.0 out of 5.0 by Excellent stay Room was very clean. Bed was comfortable and the towels were soft... All important qualities for me! September 26, 2013
    Rated 5.0 out of 5.0 by Excellent experience! We spent one night here for a Cardinals-Brewers game. The hotel was EXCELLENT, from its location to its atmosphere to the great service we received from everyone. Check-in was friendly and fast, the room was super clean, the bed was comfortable, and the free drink tickets that were part of our baseball package were the icing on the cake! The shuttle bus to and from Miller Park was right on time both directions, with friendly drivers both times. (Avoiding the traffic by going through residential neighborhoods--even better!) The location near Mayfair Mall and the interstate is very convenient. We had breakfast at Innovations in the hotel and were pleasantly surprised by the reasonable cost and good food. The hotel was extremely quiet despite being full and having a wedding reception going on downstairs. We will definitely be back next year to watch our Cardinals again! September 25, 2013
    Rated 5.0 out of 5.0 by Excellent review I stayed here for training for my work, I enoyed due to it is close to work and near where my sister in law lives in the next town West Allis, September 21, 2013
    Rated 4.0 out of 5.0 by Corporate Room Rates & Service Recent stay - 31st August to 6th September... 1. Room rate for the Saturday was over double our normal corporate rate due to the Harley Davidson event. Brady Corporation has many people staying at the Crowne Plaza in Wauwatosa on a regular basis, and I was disappointed to see such a rate for such a regular client. 2. In Monday, 2nd September (Labor Day), the Bar/Restaurant was completely closed in the evening, so we had to find alternatives. There were 2 receptionists on duty - I find is disappointing that they could not operate a basic bar duty at least. September 10, 2013
    Rated 5.0 out of 5.0 by Great Hotel The staff were brilliant, great atmosphere for the Harley-Davidson 110 anniversary (the reason we came to Milwaukee) . Room very comfortable. Breakfast waitresses were very attentive to all our needs, we would like to thank Christine, Frankie and Heather for looking after us so well. Probably the best hotel we have ever stayed in. We would certainly visit your hotel again. September 6, 2013
    Rated 5.0 out of 5.0 by Great room and service We stayed here during the Harley 110th Anniversary Rally. The service was outstanding! They even had a bike wash set up for all the guests, they had special parking set aside for motorcycles and we were greated with great service when we checked in. The beds were very comfortable, and the rooms clean and fresh! I would definetly stay here again in the future. September 6, 2013
    Rated 5.0 out of 5.0 by Great stay and Excellant shuttle service I love staying at this hotel. Although a bit pricy because of Harley weekend its well worth the shuttle service. They took me and my family wherever we wanted to go with no hassle. They drop and pick you up from brewer games. I will most definitely stay over and over again. September 5, 2013
    Rated 5.0 out of 5.0 by Great place to stay! We stayed at the hotel during the weekend of the Harley Davidson 110th anniversary and although there were a lot of people there, the staff treated us like we were the only ones there. Everyone was so polite and helpful - from the front desk to the restaurant. We were really pleasantly surprised considering how many people they had to take care of that weekend. Room was great - clean, well stocked. They are adamant about no smoking so the room, hallways, etc smelled fresh and clean. I can't say enough great things about this hotel! September 4, 2013
    Rated 5.0 out of 5.0 by excellent hotel i used this hotel due to it was close to my work in Wauwatosa August 30, 2013
    Rated 5.0 out of 5.0 by My GOTO Hotel Past 3 years, I choose Crowne Plaza West, for the consistent comfortable beds, clean rooms, nicely appointed bathrooms, location in Milwaukee and the restaurant/bar. This review would have been 5 star, other than the fact of the construction going on all around the hotel, which isn't the hotels fault, but it did complicate things a bit. Next trip CROWNE PLAZA WEST :) August 28, 2013
    Rated 5.0 out of 5.0 by Location, great accommodations,&caring staff. The location of your facilities served my purposes. The rooms were very comfortable and clean. The staff was very professional and caring. Have used this facility several times and have always been satisfied and consider it a lot of service for the price. August 27, 2013
    Rated 5.0 out of 5.0 by Great Family Stay Brought my family to the Milwaukee area to see a Brewers game and attend the state fair. The hotel staff could not have been nicer. The shuttle service to the ball park and to the state fair were the best. The shuttle drivers were very nice and pointed out some tips to make our stay in the area even better. Housekeeping service when above and beyond on a number of times for our family. Thank you for making our weekend very enjoyable. August 27, 2013
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