Rated 4.5 out of 5 by 26
Rated 2.0 out of 5.0 by Boby33 Good location but poor service for Japan
At check in very "efficient service", zero information provided...
No about breakfast times neither direction to the elevators.. The least and poorest service ever experienced in Japan...
27 April 2014
Rated 5.0 out of 5.0 by WalterCh Great Hotel
Everything is great and the services is surely excellent and beyond expectations. However, a little bad thing is that the bed matrix is not comfortable as expected (still good but not excellent)
12 March 2014
Rated 4.0 out of 5.0 by Ken A Comfortable room, expensive breakfast
The room is small but it was comfortable and the breakfast was delicious.
However, the breakfast is expensive.
Although tea and coffee service is self-service, the price is almost same at the same level hotel restaurant "over 4000yen".
I would like to recommend that to get breakfast at outside.
07 January 2014
Rated 3.0 out of 5.0 by carriagereturn Comfortable room, breakfast not good value for money
My third stay at The Strings in 3 years. Each visit has been primarily business with some leisure (no family members).
A clean, well presented hotel, it has a premium feel to it. Room sizes are fine and facilities good overall, but could learn a lesson or two from smaller, upmarket boutique hotels when it comes to hot drink making facilities.
The hotel has revised the breakfast set up each time I've visited, but it never quite hits the mark. On the latest trip this December, cold buffet is standard and all hot food is now cooked to order from the kitchen and fairly limited choice (in the past they had an omelette station, sadly missed). Price, even for the buffet, is pretty steep even by 5-star hotel standards and not reflective of the choice available.
Fitness/leisure facilities are also fairly basic for a hotel this size; I love to swim when I'm travelling and really miss not having access to a pool when I stay here.
Overall, it's conveniently located, well presented and a pleasant place to rest your head, but more suited for business travellers than those at their leisure, especially families. And, eat out, not in!
20 December 2013
Rated 5.0 out of 5.0 by john0707 Great service
I stay 2 nights, the room is clean, the staff srevice is quick and accurate.
the matrice is too soft which cause back pain and no indoor swimming pool
JR station is in walking distance which is very convinent
26 November 2013
Rated 4.0 out of 5.0 by route7 Quality of the breakfast
There was little number of breakfast, but anything had good quality and was satisfied.
The access from Shinagawa Station is good, too and recommends it.
01 November 2013
Rated 5.0 out of 5.0 by Huehnchen That's Japan !
Nothing can top the hospitality of the Japanese - an unforgettable experience.
Outstanding design and room facilities. Everything more than well-kept.
Hotel location gives convenient excess to Shinagawa station with Shikansen to various destination, Narita Airport express and JR Yamanote Line.
Like to stay there again. Love it !
04 October 2013
Rated 5.0 out of 5.0 by Tony420 Very clean and comfortable hotel
Location was great. Less than 10min walk from the Shinagawa subway station. A lot of restaurants also within walking distance from hotel.
15 July 2013
Rated 5.0 out of 5.0 by Mingming Favourite Hotel in Tokyo
No lounge but you could consume mini bar in your room.
Excellent location with direct access to Narita Express. Convenient Stores, Coffee shops and Restaurants nearby.
10 July 2013
Rated 5.0 out of 5.0 by Waipio Stayed last April returning this July
My stay at The Strings was memorable in the very best way. I cannot wait to return this July. The staff is exceptionally friendly, helpful and a delight to be around. The directions to the hotel are very easy when you copy them off The Strings website. While traveling I had an emergency at home the concierge was so helpful and able to reroute my flight and handle all of the little problems that entailed. The Continental breakfast included what was the best pastries I have ever tasted. One savory with asparagus the other sweet with pecans, both a perfect balance of flavors. Being a cook I so appreciate exceptional cooking with the best ingredients. The king room was spacious, completely comfortable with a lovely detached bathroom and a deep bath tub to sink down into. I have told my contractor my goal is for him to duplicate my room at The Strings here in Hawaii. I am positive this hotel will be the one I come back to year after year when I visit Tokyo. My stay was perfect.
17 May 2013
Rated 4.0 out of 5.0 by wasabi What happened to the breakfast service?
This is not doubt a great Intercontinental hotel, and I'd prefer this location better than one in Akasaka due to the fact I get more quiet time alone instead of city life there. Also, far better than other American brand hotels in Tokyo Ginza area, which treats customers poorly.
My only big negative with Shinagawa String is the breakfast service. Used to be full breakfast, but now it's very poor designed continental style. Choice is poor and tastes lacking. Seems they are trying on something new, but it ain't working (and my colleagues who stayed with me agreed) Perhaps this is for Asian audience, but if they want American or any Western audience to be satisfied, I'd recommend bringing back the good ol' fashion full breakfast service there. For the price, I'd recommend taking the elevator and grab something from the street level.
Again, the hotel itself is nice and staff is one of the best Ive seen in Japan.
03 April 2013
Rated 5.0 out of 5.0 by RunTheGlobe What a Hotel Should Be
I can't imagine a finer hotel experience. The staff are amazing; they strike the perfect balance between welcoming and professional.
The neighborhood isn't the most interesting, from a historic perspective, but I had a free morning and the concierge was able to recommend some memorable sites to see.
The rooms are top-notch. Extremely well-appointed and comfortable.
Just next to Shinagawa Station, you can easily get anywhere in Tokyo (and beyond!) from right outside the hotel.
Thank you for the wonderful stay!
26 March 2013
Rated 4.0 out of 5.0 by TOMOMORI The best hotels in Tokyo.
There is no club lounge. But,You can eat breakfast in the room.
It gives me a very elegant time.
By all means, I hope in the future to sustain its benefits.
Than the time in the lounge, for me it is a very meaningful.
10 December 2012
Rated 5.0 out of 5.0 by Michael I love love love this place!
I'll definitely come back next time I visit Tokyo.
The hotel has only six floors, with the front desk on the 26th floor of the building. This small hotel feeling is quite the thing for you if you hate mega-hotels' chaos. The staff were welcoming, and all speak good-enough English, which is hard to find in Japan (considering almost all staff in Disneyland don't speak English at all).
We used points to book the classic room, and got upgraded two tiers to the corner room by paying extra 7000 Yen per day and being InterContinental Ambassador. The room is small, and with one checked baggage and two carry-ons, the room is almost full. But the bathroom is quite large, and the bathtub in front of a large window overlooking the Shinagawa area is a killer.
The weird thing is that there were only a handful of English channels on TV. I hadn't stayed in any other hotels in Japan, so I couldn't say whether this was normal. But as a international 5-star chain, I think at least ESPN and Fox Channel should be included. Don't forget to press the "billingual" button on CNN and BBC channels, or you will be watching Japanese CNN.
Didn't try the hotel restaurants or breakfast, since ramen restaurants around were so tempting. The walk to Shinagawa Station is neither short nor long, but acceptable. Although the hotel is right on the station, you have to walk around to get to the station gate, and the route was always crowded with hasty white-collars.
15 November 2012
Rated 5.0 out of 5.0 by ppp2 very quiet and comfortable
relaxed and enjoyed my stay there. will choose this hotel again for sure.
02 November 2012
Rated 4.0 out of 5.0 by rayjr13 Great location and helpful English speaking staff
Great hospitality from the service staff. The hotel is connected to the Shinigawa train station by a covered walkway. Convenient location to several dining locations.
22 October 2012
Rated 5.0 out of 5.0 by Michael I'll come back next time in Tokyo
The hotel is quite hard to find, on top of a office building, and is quite far from the actual Shinagawa Station entrance (the building is on top of the station in fact). The official entrance is on the side of the building, while actually it is shorter to just get in from the front entrance.
The elevator to the lobby floor (26th) could be faster. The lobby is nice, and the small hotel feeling is awesome. Staff are probably the best English speakers in the city. Elevators to the floors are adequate.
The room is small (typical Tokyo style). The corner room we stayed in has a smaller than enough bedroom, and a amazingly large bathroom. The bathtub in front ot a large window gives you a view of Shinagawa while bathing.
It would be better if more Western TV Channels are there. I recall only CNN and BBC, and you have to hit "billingual" button to stop CNN newsanchors from speaking Japanese.
There was no bad experience at all for the entire week-long stay. Definitely top-level!
11 October 2012
Rated 5.0 out of 5.0 Great Location
Great location, excellent service and local travel advice from Ben the Customer Services Manager. He deserves his reputation as a superb manager.
07 October 2012