Rated 4.6 out of 5 by 536
Rated 5.0 out of 5.0 by AprilAnnie Simply perfect!
Loved the location, the views, and the live musical sounds (if we opened our glass doors). The room and bed were so comfortable and we even got to enjoy the fireplace with the cool night breeze.
26 October 2012
Rated 5.0 out of 5.0 by milomilo Amazing weekend!
I cannot recommend the Clement Hotel in Monterey enough. We thoroughly enjoy this hotel as a getaway from the Bay Area. The rooms iare impeccable, the staff extremely attentive, the food wonderful, and whole ambiance of the hotel worthy of the price for the room. We always have an ocean front room and we leave our door open at night and hear the ocean sounds all night. The hotel is not just a room but an experience and we highly recommend it.
26 October 2012
Rated 5.0 out of 5.0 by Georgia12 Beautiful, comfortable hotel!
My husband and I stayed at three different hotels on our trip to California: this hotel, a lodge near Yosemite, and a swanky hotel in downtown San Francisco. This hotel was, by far, the most beautiful and comfortable hotel we stayed in during the trip (and it was the least expensive). The hotel is in a great location, close to shops and restaurants.
24 October 2012
Rated 3.0 out of 5.0 by Lynn2 bad bath room
I took a shower at 10pm, it did not drain, called desk for service of shower. person could not fix it. offered a different room at about 11:30pm but did not offer to move us to other room. in the next morning the bath room was flooded. so we called again and we had to go to breakfast. after breakfast the bathroom was still not fixed so we could not use the bathroom for a while. that made us late for our ride home.
21 October 2012
Rated 3.0 out of 5.0 by Syzygy1819 Spa Weekend
We stayed here as we had treatments scheduled at the spa. The services at the spa were excellent, however the Spa itself VERY DISAPPOINTING.
The relaxation/tranquility room looked like a closet. there were no real proper changing/locker area.
The pool, hot tub and sun deck were small, disappointing, and in need of repair. Also, being accessible to kids etc, doesn't make for a relaxing time.
The Spa should not be marketed as a day spa with 'additional amenties' as these amenties are not really too much to shout home about and not something i would 'market' as a plus for this spa.
20 October 2012
Rated 3.0 out of 5.0 by Chacha7 So So experiences
It was our second stay at hotel, the first was when it first opened a few years ago. That visit was ok, the room assigned to us was right on the street which was loud, and we never received foam pillows as requested when the reservation was made, even after calling housekeeping.
The most recent stay there I called ahead to reserve two massages for the twilight massage special for my husband and I. When I called the day before to confirm our appt., I was told we had no reservation and there was only a 5:30pm (dinner time) appt. available. I also requested that we NOT be put by the street for this visit, paid extra for a delux room w/a partial ocean view, and requested foam pillows. None of our requests were honored, in fact we had to wait for our room to be ready when we checked in at 3:30, then told it would be a room on the street. The front desk changed our room away from the street, but we had to wait an hour before that happened. No foam pillows once again. There was a horrific odor on the main floor when we first arrived, which lingered into the elevators. When we called to request a later check out on Sunday b/c I had a spa appt. I was told they were totally booked (yes, on a SUNDAY - not likely!), and they could only extend our checkout for a half hour...
When we did check out, the horrific odor was much worse and could smell it up on the 4th floor, in the elevators and hold your breath when you got to the first floor!! There was a fan blowing on the carpet, which made it worse...
Room service was good, and my massage thereapist Anne Marie was excellent - best massage I've ever had!
19 October 2012
Rated 5.0 out of 5.0 by TSean Fantastic Views of Monterey Bar
This was our second stay at the Clement in Monterey. This time we decided to splurge and pay the extra price for a waterfront room. Well worth it! Both times the rooms were about the same size. Both times the staff was outstandingly courteous and helpful. Both times the rooms were clean, the bed and pillows comfortable. But to wake to a balcony overlooking the Monterey Bay was exceptional. We saw otters, dolphins, and sea birds. The view of the Bay was beautiful and the sound of the water was soothing. We enjoyed our stay last time, but this stay was outstanding.
19 October 2012
Rated 5.0 out of 5.0 by GigiSFO Excellent Stay in Monterey
We had a wonderful time staying at the Intercontinental Monterey. The room was beautiful, clean and very comfortable. The food at the restaurant was delicious, the staff very accommodating and we were blessed with glorious weather and great whale watching while there. We would absolutely recommend staying here. Thanks to everyone for a beautiful weekend!
19 October 2012
Rated 5.0 out of 5.0 by KIMm great service
very friendly staff from front desk, valet and housekeeping, room service.
18 October 2012
Rated 5.0 out of 5.0 by CK3535 Nice Stay
Enjoyed our stay...friendly and professional staff...only 2 glitches that need to be addressed: (1) the carpet in our room (728) was heavily soiled and needed cleaning (I reported this at check out) and (2) the valet team needs to have umbrellas at the entrance. It was raining when we returned one afternoon and the cars were backed up under the canopy...we waited 10 minutes before we could pull under the canopy although the valets wanted us to exit the car in the rain and they had no umbrellas. We were told that they were "upstairs" and had been sent for but we didn't see an umbrella at the valet area for our entire stay.
17 October 2012
Rated 4.0 out of 5.0 Can't find a better place on Cannery Row
What a great location! It's literally a minute walk from the Aquarium. Our room was across the street from the main lobby overlooking Cannery Row. The view was great. I loved sticking my head out the window and looking up and down the street. The fireplace in the room was an awesome touch, too. The room was very spacious and clean. The only complaint I have is that super early in the morning the delivery trucks started. It was a ton of loud noise--pounding gates and the beep beep of the truck reversing. Besides that, though, it was a wonderful stay. I would highly recommend this place to others.
BTW---Sebastian at the front desk sounds like he should be doing voiceovers in commercials! :)
16 October 2012
Rated 5.0 out of 5.0 by LP55 Superior get-away at The Clement in Monterey
We had a delightful stay at The Clement on our first trip to Monterey last week. The room was beautifully appointed, with luxurious extra's and a soothing color scheme, and the bathroom was stunning. The staff, from the very attentive bellmen to the front desk employees and housekeeping staff, made us feel very welcome and pampered in a friendly, caring and professional manner.
A small disappointment was the fact that we had absolutely no view, although you could say that the brick wall we faced highlighted the history of Cannery Row...
Overall, our experience at this hotel was superb and we highly recommend it for a weekend get-away or as a base to explore Monterey and Carmel.
16 October 2012
Rated 5.0 out of 5.0 by Flora The hotel offers the best location. Once you valet parked the car, you practically can walk to everywhere.. From the aquarium to popular restaurants.
I was there with my 2 grandchildren, they are 18-months old, and they do need to take naps in the afternoon. There were other families with small children, I was somewhat disappointed that they were running wild in the hallway and making an awful lot of noises. Plus the heavy door makes a loud bang when it closes. This really ruins the tranquil environment of the property. Wonder if a discreet sign could be displayed somewhere that would prevent this annoyance, this could also be created by the housekeeping crew when they service the rooms.
15 October 2012
Rated 3.0 out of 5.0 by EuropeanVisitor Good but expensive
They charge everything, parking, extra taxes, Internet.. Room was nice with openable window.
15 October 2012
Rated 5.0 out of 5.0 by Tony2012 Fantastic Hotel
The room was superb, with a view to match. The food was excellent, served by courteous and friendly staff and accompanied by super musicians throughout the weekend. Can't recommend this hotel highly enough - if you're in Monterey then don't miss it - we'll be back!
14 October 2012
Rated 4.0 out of 5.0 by MontereyReviewer01 Great hotel, but almost too expensive for what you get
We had a wedding to attend in Monterey, and unfortunately for us there were four weddings happening this weekend. The room was pricey but decided it would be ok for convenience sake, and we were not let down. The room (king side with a view of the bay) was fantastic! Had a fire place, very comfortable bed and roomy bathroom with nice fixtures. Being right above the street was a tad noisy but the cannery row noise died down significantly around 11 pm. Parking is terrible in this part of town so I had to go with valet parking (your only good option, really). The staff was really helpful and friendly everytime we spoke with anyone and the location of the hotel couldn't be better if you have events or plans near cannery row / the wharf area of town. My only negative for the experience was the overall cost of staying here was pretty costly compared to some of the other hotels in the area - only this hotel exceeded our expectations on the luxurious side of things.
12 October 2012
Rated 5.0 out of 5.0 by Liza25 Beautiful Setting
Welcomed at the entrance by the car valet team and completely blown away by the beautiful setting, this hotel was just the ideal place to stay. The large room was very tastefully decorated and was immaculately clean. The balcony looked out over the ocean and we took the advice of the friendly and helpful staff to eat in the local fish restaurant which was absolutely excellent. One of the best hotels I have stayed in. Thank you!
08 October 2012
Rated 1.0 out of 5.0 by Dissatisfiedcustomer Worst Experience with supposedly best brand of IHG Intercontinental
1) I reserved 2 nights at this hotel - one with points, one with money. They debited 50,000 points from my account (which was correct) but they also charged my credit card for both nights. And now it is my responsibility to keep calling them and explaining them their mistake.
2) The day I checked in to the hotel room, I opened the door to get some fresh air and it was a severely stinking side of the hotel - the staff said that it is because of the ocean - as if I have never stayed next to the ocean ever.
3) I wasted a couple of hours of my vacation time to get my room changed - I was so frustrated that I asked if I could cancel the reservation - the supervisor on duty promptly replied "YES" - and I learned that they were overbooked and a lady just next to me was fighting for her reservation which was cencelled without her knowledge.
4) They offered me dinner & drink coupons as a courtesy for all the mess I had to face - I took it and enjoyed the dinner but then they charged my credit card for it.
I dont know if it was my bad luck or a messed up hotel - but they absolutely ruined a nice vacation.
28 September 2012