Rated 4.5 out of 5 by 322
Rated 3.0 out of 5.0 by obdvrate Unmagical Intercontinental Monterey
I had great expectation of Intercontinental Monterey. Not just because it looked glorious on photo gallery but from my past experience staying at Intercontinental properties in London, Paris, South Africa, etc.
I was greatly disappointed -by the dull, plain and dated fittings in the room and restaurant.
I thought Intercontinental Monterey will be the highlight of my California trip -due to the hotel brand and site. Alas, I had more magical stay at Sausalito and San Diego..
In any event, I highly commend the excellent front desk staffs as well as the very hospitable and friendly restaurant staffs.
28 October 2013
Rated 4.0 out of 5.0 by rrrrrrrr breakfast
the buffet was the worse I have ever had
The eggs were uneatable
Waitress never offered to get more OJ
and all of that for $28
If we weren't in a hurry to get home I wwold have compalinemy email
26 October 2013
Rated 1.0 out of 5.0 by JGBMW Lack of Concern
I am a Gold Ambassador with an extended check out available. The sales Desk Granted me the 4pm Check out, to find my room was unavailable when I came back from my meeting and all of my belongings were moved to a storage room. Upon requesting an explanation I was given we are "FULLY BOOKED and had no other choice"
26 October 2013
Rated 5.0 out of 5.0 by BAT23 Good Value, Excellent Location
My wife and I stayed here to get some quality time away from the kids. This is a very clean upscale hotel. We found the staff very professional. There is a privet lap pool and well equipped gym as well. The valet parking is top notch. It’s located in the center of Cannery Row, so all the popular restaurants, attractions (like the aquarium), and shops are a very short walk away.
24 October 2013
Rated 5.0 out of 5.0 by cogo Not having free wi-fi
Only negative---I was not told I was entitled to free wi-fi. Woth the cost of the rooms, I do feel that wi-fi should NOT be an extra charge. It was on checking out that I was told that I was entitled to free wi-fi,
23 October 2013
Rated 5.0 out of 5.0 by Timeless1 Superb!
My husband and I stayed one night this October. The location of this hotel is amazing; right in the middle of Cannery Row and on the ocean! Upon check-in I added valet service and asked for a good steak restaurant referral. The extremely professional and courteous staff assisted with both matters.
The hotel has a very clean contemporary feel, and feels luxurious. The room came with two robes, soaps, a coffee maker, a small sewing kit, Q-tips, etc. and I loved the live orchid on the bathroom vanity. There was also a flat screen tv and one-cup coffee maker. The bed and pillows were very comfortable.
My only minor complaints would be thin walls (could hear the neighbor's cell phone ringing) and the balcony was about 1' x 5' and was only good for a quick peek at the ocean from our side-of-the-building view. I'm sure you could procure a room with more of a balcony if desired though.
Overall, this is a beautiful hotel with an amazing staff. They really go out of their way to make you feel special and appreciated. Keep up the great standards!
23 October 2013
Rated 4.0 out of 5.0 by Michael1966 Love this place, but...
I stay at the Clement fairly often. I am a IHG Club member. I like the hotel very much but I feel like every time I stay I have to tell them I'm a club member. There is no recognition in any way. In fact, this last time someone else I was traveling with and staying at the Clement for I believe the first time got a room with a spectacular view of the bay. My view was of the parking garage. Otherwise the rooms were identical. It doesn't take much to please me, but this should have been the opposite.
21 October 2013
Rated 4.0 out of 5.0 Excellent hotel
Center of town, fair price, great service. Thank you!
20 October 2013
Rated 5.0 out of 5.0 by hppytrvler Great hotel in a great location - highly recommend!
Great hotel, wonderfully comfortable (feather!) beds. Spa-like bathrooms. Great location on cannery row. Super friendly staff. HIghly recommend!
20 October 2013
Rated 5.0 out of 5.0 by jomiwa Comfortable
Excellent hotel. We were very well received.
We were very happy with the service.
19 October 2013
Rated 5.0 out of 5.0 by Sashii Excellent stay
We were upgraded to the suite by a gentleman named Scott at the front desk. It was just beautiful. Everything about our stay was perfect. This hotel probably has the best front desk people ever - they were so friendly and courteous. The manager (forgot his name) sets an example for his staff by being an amazingly helpful and friendly gentleman. OVerall, amazing hotel, great room, super friendly service
19 October 2013
Rated 5.0 out of 5.0 by Sfine Mini get away
Love this property, convenience and accessible. Friendly staff.
18 October 2013
Rated 2.0 out of 5.0 Oct 2013 trip
I stay at many IHG facilities along the west coast and I was disappointed with this one. The room was good other than all the noise from down stairs until 11:30 the first evening we were there. I understand that Google had rent almost the entire facility and could get away with such things. And that housekeeping was overloaded that following morning and even though we remove our do not disturb sign by 10 AM they never made it to our room that day. The staff was friendly and attentive. We have stayed at the HIE down the street previously and found it more intermit and far less crowded. Further with our meeting rooms there was much confusion and last minute changes which I found showed poor planning or communication by your staff. Fortunately I was not in charge or paying for this function.
10 October 2013
Rated 5.0 out of 5.0 by Steverino55 One Word - Exceptional!
Everything was top notch! I can't think of an area which I would suggest improvement needed.
10 October 2013
Rated 5.0 out of 5.0 by JWjr Wedding at Pebble Beach
What a great location in the middle of town and on the Bay. We enjoyed being close to the shops, restaurants and golf. Pebble Beach was only a short distance by car and we had a spectacular wedding weekend. We enjoyed a wonderful brunch at the hotel the day after the wedding and the staff was very accommodating. Would recommend to all.
10 October 2013
Rated 5.0 out of 5.0 by Jan2101 Excellent Customer Service and Luxurious Accommodations!
Employees are the heart of every organization and this property has some of the best in the industry. They were professional, knowledgable and friendly. We felt very welcome and taken care of because of them. I would return to the property just because of their stellar service. The view from bayside balcony rooms are amazing and the amenities are top notch. I will definitely return and spread the word about this property. Thank you for your hospitality!
09 October 2013
Rated 5.0 out of 5.0 by exportman InterContinental experience
This is an outstanding InterContinental hotel with a great location on the water in the heart of Monterery California. great dining, shopping and on the water ...what a view. Rooms are fantastic with fireplaces and large bathroom suites. I would highly recommmend this hotel to family and friends to stay and enjoy....
08 October 2013
Rated 3.0 out of 5.0 by muckuluck one bed very uncomfortable
For the price we paid we were given a room overlooking houses and path with two double beds. One bed had a slope on it and was extremely uncomfortable.
04 October 2013
Rated 5.0 out of 5.0 by Kenneth3 Very enjoyable
With my Ambassador membership, I was being upgraded to the junior suite with ocean view. It was spacious and clean. The bonsai and live orchids were a nice touch. Although the hotel was fully booked, I didn't hear any noise after 10PM. Valet parking was only 1 dollar more than self parking. The bottom-line, I wish I can stay here longer.
02 October 2013
Rated 5.0 out of 5.0 by tosha81 Great service and location
We stayed for 3 nights in September, the weather was great! The staff at the restaurant was fast and courteous, especially Garrett, and the food was wonderful. We were able to watch whales in the bay right from our table. The staff and concierge were great at recommending things to see and local restaurants. We both enjoyed the spa, the couples twilight massage was great! If we come back again we would probably upgrade to an ocean view room. We stayed in a standard room with 2 bed and a fireplace, it had a patio that was close to the recreation trail and a very nice bath. My only complaint was the noise from the parking garage.
01 October 2013
Rated 3.0 out of 5.0 by mthk My latest stay
Problems with the way IHG markets the rooms caused us to have an argument upon check-in. This should not be held against the hotel necessarily but it mars the whole experience.
The ambiance in the bar was good and the position of the hotel is good, being next to the Aquarium.
30 September 2013
Rated 5.0 out of 5.0 by Tareetravellers Great location and great service
We enjoyed our stay here and found the staff very helpful and friendly and the facilities excellent. We also loved the location and felt part of the 'history' of Monterey being at Cannery Row.
29 September 2013
Rated 5.0 out of 5.0 by wbjsew Fantastic Night in Monterey
My wife and I only had one night to stay in Monterey and we chose the Intercontinental.
From Checkin and throughout the stay we were treated very well. Lucille recommended we dine at The Sardine Factory which was less than 5mins walk away and we loved it.
What further impressed me was that when our car GPS decided to die the next day Lucille assisted me in locating the local car rental office and printed driving directions for me.
One final commendation is if you have time have Cadillac by George give you a personal tour of the local Carmel Vineyards.
We will not forget our stay at the Intercontinental Monterey.
29 September 2013
Rated 5.0 out of 5.0 by Opep Right in the center of town
Great location, room was very cozy and comfortable and staff very helpful
28 September 2013
Rated 3.0 out of 5.0 by Themalion No baked potato, no potato period and no rice
Room service needs some help. The entire stay, one night was plagued with "we have 2 weddings" and quite frankly, that should not be an excuse for lacking.
Bar area was good, menu good and bar tenders very accommodating. Wanted to cozy up with some room service rather than fight the "weddings" and wanted simple fare. Chef, always have a potato for baking or a bag, box or sack of rice. Simple.
We ended up with plain spaghetti noodles with butter ( not my first preference) and parmesan. Simple and good although not what my tummy needed. Steamed rapini that was good. Side of Mac and Cheese that was good.....all covered in plastic wrap with absolutely no visual appeal. Looked very cafeteria.
Also, no water on the cart. Standard glasses of ice water is what I usually see. I understand the water shortage and maybe that is why. ...
Will stay here again since our kids live in the area now. We need to be sure and check first on the wedding schedule... in hopes of a better overall experience.
26 September 2013
Rated 4.0 out of 5.0 by ressi room was great
Out there for a family wedding. We had 20 people from our family. After three nights of ending out night in the lounge the third night the bar manager decided to ask my son who is 19 to leave the area at 11:15 pm. I found this odd as the other nights he was allowed to stay with us till 1pm. My wife had to take him out as we did not want to cause a seen. The next day I reported to the Manager and he said he would go over it with the person. I felt a little brushed off and expected a better response. We spent over 15 grand there between us all on rooms, food and drinks. I free round of drinks or a credit would of been nice.
25 September 2013
Rated 5.0 out of 5.0 by BeachGirl22 Lovely Monterey Hotel
The staff was friendly and professional, our room was nice and clean with a view of the ocean, and the location is excellent being right next to the Aquarium. Our room stood just above the hotel deck and restaurant so there was some noise from the people below when the door to outside was open, and we felt the room could have been more private as anyone on that deck could look directly into our room. However, we were very pleased with our stay and would definitely come back!
25 September 2013
Rated 5.0 out of 5.0 by angel35 weekend getaway
This was by far the best hotel I have ever stayed at in my whole life. I enjoyed the view especially the cherries jubilee car show. We heard the cars come in that morning and it was awesome! Beds are so comfortable, room service was great. Bell boys were great. The staff was wonderful. The men who got the cars were excellent. Best weekend ever.
24 September 2013
Rated 5.0 out of 5.0 by RoaylAmbassador Great Location, great Hotel
On the Way South in CA from San Francisco to LA along the Coast Street (California 1) you have to stay in Monterey. Great experience, great staff
17 September 2013
Rated 5.0 out of 5.0 by CrHuey 5/5
Took a quick trip down to Monterey and stayed here for a night. Definitely one of the best hotels I’ve stayed at! We were upgraded to a room with a fireplace, private balcony, and partial ocean view – no complaints here! Room felt very modern and relaxing. Bathroom was very spacious as well with a separate shower and soaking tub. Great location – right on Cannery Row next to the aquarium. Staff was also very professional and friendly. Thanks!
13 September 2013