Rated 4.6 out of 5 by 546
Rated 3.0 out of 5.0 by GlobalGriff Nice hotel with less than stellar views
Long time IHG fan and as recently as a year or two ago I stayed enough to earn IHG Platinum status. While I'm not Platinum anymore I still have a minimum expectation that I might be selectively treated to an average room when at an IHG property. I was a bit disappointed to find my room at the Intercontinental Monterrey had a very disappointing view of a 4 story cinder-block alley wall. While I did not book an ocean view room, it would probably be wise to be verbose in your descriptions that a non-ocean room could be an alley view room. Or maybe it would be wise to have 3 levels of room, Ocean, Non-Ocean, and Limited View of which these alley rooms would apply to the last category.
Also if there's an event going on do you best to not get a room on the 2nd floor. Some of the rooms are within a few feet of the meeting rooms and the sound travels well. If you're early to bed or the event runs late, you might as well invite yourself because you're already going to hear much of it.
The room itself was very comfortable, the bathroom was large, the towels and sheets were fresh and clean. The little zen sand raking pad on the desk was fun. The bonsai tree is a nice touch, granted mine looks like it was dying from lack of water maybe?
Valet was fast and courteous, the hotel staff was nice in all interactions. The property is within walking distance of a lot of restaurants and bars. The running path is excellent and very accessible to the hotel.
I'd stay here again but I would very very explicit in my room booking on IHG.com that I will NOT be placed in a second floor alley view room just because I didn't book ocean view. For the property it might be time to review your room description and rate tiers because of this.
17 July 2014
Rated 5.0 out of 5.0 by eprowe Amazing location and beautiful view
We arrived and the valet was awesome at taking our car and offering to help us with our bags. We declined the bag help and proceeded to check-in. At check-in we were told we'd been upgraded to a bay view room which was an awesome surprise.
Upon arriving at our room, we were surprised with how great the room really was. The view was amazing. The room, staff, and location were amazing.
My largest complaint was when I tried to connect to the hotel's WiFi I was greeted with a pay wall. For the amount of money being charged for the room I would imagine that WiFi would be provided. Thankfully I was able to use my phone with my laptop for internet access for my two day stay.
The only other complain I have is the infotainment system used in the room. There was no guide as to what was on each channel only a simple channel listing. All on demand titles were tv series and no movies.
Overall the room was amazing and in a great location for the Monterey area. The two complaints I explained above were minor compared to the great service we received. I would definitely stay there again.
16 July 2014
Rated 5.0 out of 5.0 by Vin52 Overall great experience
What an awesome hotel. Definately will upgrade again here. Well worth it. Wonderful experience.
14 July 2014
Rated 2.0 out of 5.0 by Amarina Seems good, but !!!!!!
Beds Queens size are too small for 2 adults, it's a scandal !!!!!
I slept on the floor !!
Swiming pool is only for 1 person !! Very strange pool !!!!!!!!!
Big room for sport
13 July 2014
Rated 5.0 out of 5.0 by zigzag73 family friendly
The concierge service is really impressive .Once we checked in the baggages was sent to our room and the guy send baggages has good presentations to us more than my expecting .
12 July 2014
Rated 3.0 out of 5.0 by Business traveler1408 house keeping?
I stayed here and asked my room to be made up twice and it was not done. Once I asked a member of the housekeeping staff and the second time I called down to the front desk. Still nothing. I have stayed at all three Intercontinentals in Norcal and I have never had this happen. To me coming back to a clean room is key and is one of the reasons I conitnue to use the ICH brand..for the service.
11 July 2014
Rated 5.0 out of 5.0 by lunatech Fantastic service made for a memorable family vacation
The service of the staff, from the front door, to the concierge, to the room cleaning staff made this trip very memorable for my wife and I, and our 6 parents.
09 July 2014
Rated 5.0 out of 5.0 by TandJ101 Great location and great service
The hotel sits right on the water and provides some of the best views of the bay. The service is second to none and they treat their ambassador members extremely well. The only thing that would have made the trip better is if they offered a club lounge.
07 July 2014
Rated 5.0 out of 5.0 by jenbk Great Service, great location!
Beautiful hotel with fantastic, super kid-friendly staff. Excellent location on Cannery Row one block from the Aquarium.
04 July 2014
Rated 5.0 out of 5.0 by BirdWing Lovely, restful weekend!
Our family recently stayed at the Intercontinental Monterey and loved it. The staff was friendly and helpful, the restaurant was great, the beds and rooms were comfortable. The location was ideal, allowing us to park and walk anywhere on Canary Row easily. The only downside was the jacuzzi. It was small and had a fountain that was distracting. As we were talking since it splashed in our faces and made hearing difficult but overall fantastic place to stay. It was pricey, but a nice place to celebrate.
03 July 2014
Rated 5.0 out of 5.0 by Alex32 Great Location, Wonderful Staff
Took my 13 year old niece, who flew in from midwest, down to Monterey. I wanted to stay in a nice hotel, centrally located, near the aquarium. The hotel staff was very friendly and accommodating - before we went out on our whale watching tour, they were telling us places to get suntan lotion, sea-sickness pills, etc. - unsolicited. Only one minor issue - they told us aquarium was open late during the summer but when we went down there, it was in fact closed.
Rooms were clean and modern and I think you get a very modern, relaxing experience for the price you pay. It is a great property for adults or kids and I would definitely go back again.
02 July 2014
Rated 5.0 out of 5.0 by Dr. Carla Great hotel for adults and kids
We decided on a quick last minute getaway and were really pleased here. It was a comfortable and serene hotel in the midst of a very busy area. The rooms were nice, the staff was friendly, and the location was perfect--nice views!!!! The food was also surprisingly delicious and high quality. I would definitely recommend this hotlanta and plan to return. Next time I plan to secure a room with an ocean view instead of a view of the parking lot:)
02 July 2014
Rated 5.0 out of 5.0 by Lisa S Location/Food
Great food and awsome location, Water front rooms won't disappoint you. Nice music on speaker throughout facility !
02 July 2014
Rated 5.0 out of 5.0 by Ninjas Monterey Getaway
The Clement Monterey is located in a perfect spot, walking distance to the aquarium, shopping and restaurants.
01 July 2014
Rated 3.0 out of 5.0 by xclusivet Bummer
unfortunately check in was complicated. Once the check in was fixed the room was great the food is overpriced but tasty. There are charges for everything, internet, parking and vallet. You can only vallet and there is a daily charge plus the parking fee and internet charge for really slow internet.
30 June 2014
Rated 5.0 out of 5.0 by Ninj A perfect hotel for your vacation in Monterey County
We stayed severeal days at The Clement and the stay was perfect from the day we arrived. Our boys loved the friendly staff, the location by the sea and the swimming pool.
29 June 2014
Rated 5.0 out of 5.0 by Backpacker Jack Great views and friendly staff
The views are incredible. Sun rise and moon rise over the bay make for a memorable experience. one clear morning I have a picture of a half-moon rising with a planet nearby over the bay with fishing boats on the water. one does not expect to see these on the west coast. the staff are all friendly and greet you in the hall, as you pass by the registration desk, in the elevator or in the restaurant. the location provides for many great opportunities for any meal or snack. the rooms were clean and fresh. definitely worthy of a return visit.
29 June 2014
Rated 5.0 out of 5.0 by Great View Great Stay
Just spent 2 Nights the room was great and the staff very attentive. Two people really made it a great stay, Mark & Misty Thank You for all your help. ( we had a bad Experience at another hotel in town and they took care of us) Thanks again.
25 June 2014
Rated 5.0 out of 5.0 by jer97 Fantastic
An end room with a view of the water and bubba gumps.
25 June 2014
Rated 4.0 out of 5.0 by Karting Beautful Hotel
Great locoation, and with a bar and resturant, made it ideal! The rooms were quiet and nice,
My only complaint was waiting for room to be cleaned, we left at 10, came back at 1, not cleaned. Left again returned at 3:30, not cleaned! I hate having to ask to have my room cleaned. There were also stains on the bed skirt.
25 June 2014
Rated 5.0 out of 5.0 by Daisy75 Most Helpful Staff
The staff was amazing, they knew the answers to all our questions such as where my husband could buy a bathing suit, he forgot his, a map showing us how to get to Pebble Beach, best places for dinner etc.
25 June 2014
Rated 5.0 out of 5.0 by Julia321 Great Location and Beautiful Appearance of Hotel
The Clement Monterey stands out from the rest, it has a very New England look to the building, very attractive. The staff were all very helpful and courteous. The room was great , very comfortable beds which makes for a good nights sleep. Lovely quaint shops, great fish restaurnts, lovely walks.
24 June 2014
Rated 5.0 out of 5.0 by carolmonterey Great Time
This was a gift certificate from a silent auction that we bid on. It was worth all that we paid (a lot!)! I would definitely come back.
Normally go to Carmel, and so enjoyed being in Monterey - being able to walk into Pacific Grove in the morning, fabulous restaurants.
Also, while all of the staff were so cordial and helpful, Freddie at the front desk deserves special mention. He was just a doll - going out of his way to make our visit more than memorable.
23 June 2014
Rated 5.0 out of 5.0 by Delrae Comfortable Room
We don't often have the chance to getaway by ourselves, but when we do, we love coming to this hotel in beautiful Monterey. We love the Cannery Row area, and this hotel is the perfect place to stay. The valet is friendly
22 June 2014
Rated 5.0 out of 5.0 by TIM1054 Great location
We were looking forward to visiting Monterey and the St Clement Hotel. We chose this hotel for the location - right on/over the bay and the nearby Monterey Aquarium. We were not dissappointed with our visit. The hotel and staff were excellent. We had a twin queen room with a side view of the bay and a small walk on balcony. We could sit in bed and see the seals and otters in the morning.
20 June 2014
Rated 5.0 out of 5.0 by CLAUDIA Littleton CO SPA LIKE ROOM
Wish we could have stayed longer. Location is primo next to all of the action.
Amazing bike ride (rental outside door of hotel next to street) to Pebble Beach.
Live music one block away and walking distance to Chart House for Dinner.
Despite chill in the air it was a wonderful blue sky by late morning.
Generally do not write reviews but I had a great time and it started with the Intercontinental.
19 June 2014
Rated 5.0 out of 5.0 by No@99 Great in Every Way
From the first minute of checking in, our stay was great. TJ at the front desk immediately upgraded us for being platinum members and took his time filling us in on things to do and places to go. Matt the bellman was also helpful and extremely friendly. In fact, the entire staff was fabulous, as were the accommodations. I will definitely return.
19 June 2014
Rated 5.0 out of 5.0 by JMNickel Great Birthday Stay
My wife and I greatly enjoyed our first stay at the Clement. We were celebrating her birthday, and the staff certainly helped with this. They made her feel like a special, and valued guest. As Ambassadors we were given a gorgeous room upgrade. Our room was so lovely, we wished that we were staying more than one night.
Additionally, we had dinner at the C restaurant. They were very attentive to my wife's food allergies, and the meal was delicious. There was also live music that made the night even more memorable and enjoyable.
It was a great stay, and we look forward to staying there again in the future.
17 June 2014
Rated 5.0 out of 5.0 by BBallinger Monterey Bay Aquarium Package
We bough the Monterey Bay Aquarium Package for one night stay and two days at the Aquarium. it was a great experience. The staff was all very helpful from the moment we pulled into the driveway. We were able to check in early and traveling with children, that was a huge relief! We were able to drop off our luggage and go to the aquarium for the day, we came back in the noon time for naps and back to the Aquarium before it closed. The hotel and staff took the hassle out of traveling, They really made our trip worth it and I would absolutely stay at the hotel again. I recommended it to anyone staying in the area.
16 June 2014
Rated 5.0 out of 5.0 by AMG-Driven Style and comfort at its best
My wife and I stayed for two nights and our expectations were most definitely exceeded. All the staff went above and beyond to make sure our stay was memorable and a pleasant one from the moment we pulled up in our car. The room was stylishly decorated, spacious, comfortable and clean. Even with the room overlooking Cannery Row, we could not hear any noise from the street. We did have a view of both Cannery Row and Monterey Bay. With the Monterey Bay Aquarium and countless restaurants just steps away, The Clement makes the perfect hotel for A romantic getaway.
16 June 2014