Rated 4.6 out of 5 by 740
Rated 5.0 out of 5.0 by Orion5 Great fireplace
There was a great fireplace in the room, but more importantly the location is great for all activities around Monterey. Finally, the staff are very friendly and helpful.
02 March 2015
Rated 2.0 out of 5.0 by Sohara I expect more
I stayed at the Clement Monterrey the weekend of February 21st. Having stayed at Intercontinental hotels in the past I had an expectation of what to expect. Unfortunately I was underwhelmed. My room was never cleaned during my stay, a request to have a rollaway bed mad up room resulted in a bed being left inside the door with no bedding, the staff brought the wrong car around to the valet and the restaurant lunch was underwhelming, served on a soggy bun. The bed was amazing and the staff were friendly but I expect more, especially at that price.
28 February 2015
Rated 1.0 out of 5.0 by Mr. Sharpe Room not ready on time
When my family arrived at approximately 4:00pm the room was not ready. We had to wait in the lounge for approximately 45 minutes until our suite room 407 was ready. Other guest had to also wait for their rooms as well. The desk staff did issue me a free breakfast voucher. But I had to ask to have my room rate prorated. When I checked out they failed to prorate the room until I pointed out my family and I had to wait 45 minutes for our room. My daughter was not happy on her tenth birthday waiting in the lounge. I went swimming and tried to use the hot tub and the jets were not working. I told two staff members. It took approximately one hour for the maintenance crew to arrive and fix the hot tub on button. When checking out their were two false fire alarms. The hotel staff exited the hotel but did not evacuate the hotel guest. I am glad their was not a real fire! This hotel is only six years old if not for AAA guest this hotel will not be in business.
27 February 2015
Rated 5.0 out of 5.0 by KHernandez WONDERFUL
Great experience, Stayed one night and would love to book for longer, utilized the spa services and they were superb.
26 February 2015
Rated 5.0 out of 5.0 by Ralph70 Memorable Experience
As a business traveler I stay at many hotels in Canada and the USA each year. I have experienced various levels of accomodations but this hotel rates at the verytop of my list.
I would love to return here some day and highly recommend it to anyone traveling in the area. By far the best in Monterey.
25 February 2015
Rated 5.0 out of 5.0 by Pa&La Exceptional
We have stayed with you folks multiple times.
Carlos in "C" restaurant is a spectacular individual.
Spectacular. He is kind, attentive and very competent.
25 February 2015
Rated 5.0 out of 5.0 by Greg878 Fantastic view from the third floor balcony!!!
I was in the king suite with ocean view. Two fireplaces, corner room with expansive windows on two sides, very comfortable, home style room. The bathrooms were fantastic. Spacious showers with double heads, great theme and openess in master bathroom with a huge tub for two and a great view out to the ocean from the tub.
Very well appointed wet bar. Two TV's make this a kid friendly visit.
Staff down at the desk was very helpful. The hotel is very clean and modern but still has a coastal, beach feel.
Room service....I can't say enough about the food and the quality of the food. Breakfast was great!!! And dinner was even better. I had the sea bass one night and the steak the next night...both were outstanding!!!! The room service presentation was very well done on all 3 occasions.
24 February 2015